Prosci Webinar: Stop Talking About What You Do and Start Talking About What You Deliver Copyright 2014 Prosci. All rights reserved. 1 Copyright Prosci 2014. All rights reserved. #CMdelivers @Prosci @timcreasey 1 [email protected]Prosci Change Management Webinar Stop Talking About "What You Do" and Start Talking About "What You Deliver" Copyright Prosci 2014. All rights reserved. #CMdelivers @Prosci @timcreasey Where to find today’s slides with poll results 2 Being Human Company Linked in Profile – Follow us! Being Human Pty Ltd page - Like us! For recorded Webinars, visit www.portal.prosci.com Slideshare.net/BeingHumanAustralia Slides and recording available Follow us for notifications on new posts
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Prosci Change Management Webinar Webinar_what … · Prosci Webinar: Stop Talking About What You Do and Start Talking About What You Deliver Copyright 2014 Prosci. All rights reserved.
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Tools or downloads referenced in this free webinar are for webinar educational purposes; reproduction or distribution of these tools in your organization will require additional steps on your part.
Our Resources: • Published products and tools • Web-based tools and applications • Face-to-face training • Train-the-Trainer
To help individuals and organizations build their own change management competencies through development and delivery of research-based, holistic, and easy-to-use tools and methodologies.
Prosci® Webinars • Educational • Thought provoking • Insights into new development
• New ideas, phraseology, language, and frameworks • Give you at least an hour per week to think about
Copyright Prosci 2014. All rights reserved. #CMdelivers @Prosci @timcreasey
An ounce of context is worth a pound of
isolated facts.
@daveElf
31 #CMdelivers @Prosci @timcreasey
Copyright Prosci 2014. All rights reserved. #CMdelivers @Prosci @timcreasey
WHAT In Your Value Proposition “A positioning statement that describes for whom you do what uniquely well”
- Michael Skok
– Target “buyer” – Their problem – Your solution – Better than the alternative
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Value proposition framework from Michael Skok, Startup Secrets: Building a Compelling Value Proposition, www.entrecapitalist.com/resource/building-compelling-value-proposition. Used with permission.
Copyright Prosci 2014. All rights reserved. #CMdelivers @Prosci @timcreasey
It’s about the results we deliver, not the work that we do.
Tim Creasey
33 #CMdelivers @Prosci @timcreasey
Copyright Prosci 2014. All rights reserved. #CMdelivers @Prosci @timcreasey
WHAT In Your Work
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Executive Summary Situational Assessment and Problem Statement Project Description Solution Description Cost-Benefit Analysis Implementation Timeline Critical Assumptions and Risk Assessment Conclusions and Recommendations
Professional and structured Tells your story, beginning to end Connects to results and outcomes Makes it real and familiar Template: tips, direction, examples
User feedback: “The CM ROI is an important, dynamic tool that helps us to quantify the ROI value of investing in change adoption. It is a significant step to elevating the role of proper organizational change preparation, and weaving it into the fabric of projects…”
1. We change for a reason. 2. Organizational change requires
individual change. 3. Organizational outcomes are the
collective result of individual change. 4. Change management is an enabling
framework for managing the people side of change.
5. We apply change management to realize the benefits and desired outcomes of change.
www.prosci.com http://portal.prosci.com
Five Tenets of Change Management Business Case Template
CMROI Calculator • Making the case • Risks, costs • Effectiveness correlations • Effectiveness factors
Copyright Prosci 2014. All rights reserved. #CMdelivers @Prosci @timcreasey 35
WHY
HOW
WHAT
Stop Talking About "What You Do"
and Start Talking About "What You Deliver"
Copyright Prosci 2014. All rights reserved. #CMdelivers @Prosci @timcreasey
In a recent webinar, Tim Creasey, Chief Development Officer at Prosci, suggested we shift the conversation. He suggests we ask instead “what percent of project benefits and outcomes depend on employees adopting, embracing and utilizing the change?” This question was a real "aha" moment for me. It was a revelation that I have embraced, adopted and utilized! It has opened doors. I have now asked this question of leaders on two separate projects. “What percent of the project benefits and outcomes depend on employees adopting, embracing and utilizing the tool and process we are implementing?” In both cases, eyes have widened and I see minds whirling. Out of their mouths I hear, voices shaking, “90-100%!” I respond, “So, what you are telling me is that we can develop the most amazing tool and process and if employees don’t adopt, embrace and utilize it then we have wasted our time and money?” Heads slowly nod. I reply, “THAT’S change management.”
Testimonial on the power of shifting the conversation