Delivering Happiness

D E L I V E R I N G H A P P I N E S S

A P a t h t o P r o f i t s , P a s s i o n , a n d P u r p o s e

B o o k B y To n y H s i e h S l i d e s b y R y a n B a t t l e s

H S I E H , T O N Y. D E L I V E R I N G H A P P I N E S S : A PAT H T O P R O F I T S , PA S S I O N , A N D P U R P O S E . N E W Y O R K :

B U S I N E S S P L U S , 2 0 1 0 .

The book itself is largely a series of stories from Hsiegh’s experience.

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These notes are inspirational, actionable takeaways from those stories.

Happiness is both an art and a science, and the science part can be learned

That which makes us happy is always evolving and requires constant attention

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Happiness comes from experiences and perspective, not from things

The risk/reward payoff in pursuing happiness is better than one thinks

Money isn’t the source of happiness.

Having a larger amount of money makes it much easier and likely to actually work on things you are passionate about. This can

make you happy, too

Money and achievement to prove something to others are both tempting

distractions from pursuing more fulfilling activities

Happiness isn’t always immediate

Happiness is not driven by achieving a goal. It’s driven by figuring out what circumstances

make you happy and then creating those circumstances.

Higher purpose matters a lot more than immediate pleasure.

Friends are vital to creating a successful business and living a successful life.

Including others in your success makes your success and happiness that much greater

and more rewarding

Good culture is critical for organizational success because it creates a company’s

brand.

Culture is not an immediate byproduct of the people working at a company but rather

the product of conscious work and effort

Zappos’ success is a clear illustration of the importance of not only strictly adhering to

core values but also having them be complementary to each other.

The choice of a location has a disproportionate impact on a company, far

beyond the location of its physical buildings and employees.

Do not outsource your competitive advantage

Treating vendors well pays off in the long run.

Sometimes you have to believe in yourself and your passion, and take a leap of faith,

even when no one else does

Businesses built on loyalty usually end up driving greater penetration than focusing on

penetration alone

Choosing where to play is the most important decision in business.

Many of the services Tony was religious about at Zappos (e.g. free shipping,

upgraded overnight service, culture book, customer service) were expensive and had

hard-to-quantify ROI’s , yet ultimately drove long-term success for the company.

T H I S H A S B E E N A B R I E F O V E R V I E W O F T H E M A I N I D E A S O F D E L I V E R I N G H A P P I N E S S .

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B U Y T H E B O O K F O R T H E F U L L E X P E R I E N C E !

H S I E H , T O N Y. D E L I V E R I N G H A P P I N E S S : A PAT H T O P R O F I T S , PA S S I O N , A N D P U R P O S E .

N E W Y O R K : B U S I N E S S P L U S , 2 0 1 0 . !

A L L P R O D U C T A N D C O M PA N Y N A M E S A R E T R A D E M A R K S O R R E G I S T E R E D T R A D E M A R K S

O F T H E I R R E S P E C T I V E H O L D E R S . U S E O F T H E M D O E S N O T I M P LY A N Y A F F I L I AT I O N

W I T H O R E N D O R S E M E N T B Y T H E M .

D O W N L O A D T H E B U S I N E S S B O O K C O L L E C T I O N

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