@diego_pacheco Software Architect | Agile Coach about.me/diegopacheco Book Club II
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@diego_pachecoSoftware Architect | Agile Coachabout.me/diegopacheco
Book Club II
Who are you?
Tony HsieH !?
1999 – 24 years old
Link Exchange $256m to MS
2009 – 34 years old
Zappos $928m to Amazon
EntrepreneurEntrepreneur
Worm Box
Button Making
Business
Pascal
Summer Class
Work on
ORACLE
Left ORACLE to do Websites
Link Exchange
$256m to MS
And Now? Poker!?
Party Hard!
Tribes…Tribes…Tribes…
Investor
Zapatos?
Running
out of $$
Pivot
CoreBusinessOutsourcing…
20% inventory Lost $500K
Logistics
Issues…
LoosingTons of Dollars
I will drive the truck my-self this time…
*He did it in fact.
Zappos Book Library
2003
70% of the
vendors…
Pivot
2003
Drop Shipping
Removal from
Zappos Business
24/7 warehouse
No Call center Scripts
No AVG handle time
Trust in People - 6h call
Fun with Little WeirdnessFun with Little Weirdness
1999 = Largest Selection of Shoes
2003 = Customer Service
2005 = Culture and Core Values
2007 = Personal Emotion Connection
2009 = Delivering Happiness
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