DELEGATION Prepared By / • Mohammed Soliman Taleb • Belal Asaad Taleb • Mohanad Marwan Ghabayen • Yehia Mohammed Shriem • Adham Kamal abo dyyaa • Basel Mazen Ghabayen
DELEGATION
Prepared By /
• Mohammed Soliman Taleb
• Belal Asaad Taleb
• Mohanad Marwan Ghabayen
• Yehia Mohammed Shriem
• Adham Kamal abo dyyaa
• Basel Mazen Ghabayen
What is Delegation?There is several definitions of delegation : • Appointing a person to act on one's behalf.• Transfer of responsibility for the performance
of a task from one individual to another. (American Nurses Association (1996))
• Transferring the authority to a competent individual to perform a selected nursing task in a selected situation. (National Council of State Boards of Nursing (1995))
• Delegation is the entrusting of authority, power and responsibility to another.
• Delegation is the assignment of authority and responsibility to another person (normally from a manager to a subordinate) to carry out specific activities.
Factors To Effective Delegation(Components)
Delegates according to Ability And Competency
Delegate Authority
Delegate Power
Power / one's capacity to influence
others
Authority/ the right to direct others
BARRIERS TO EFFECTIVE DELEGATION
Lack Of Confidence In Sub-ordinates
Nobody can do it as good as I can
Lack Of Ability To Direct
Avoidance Of Risk
Lack Of Developing Controlling System
BARRIERS TO EFFECTIVE DELEGATION (Cont’d.) On Sub-Ordinates Side
Lack Of Self Confidence
Lack Of Incentives Or Benefits
Fear Of Criticism For Failure
Fear Of Overburden
Lack Of Adequate Information And
Resources.
BENEFITS OF DELEGATION Manager / Supervisor Benefits
Reduced stress Improved time management Increased trust
Employee Benefits
Professional knowledge and skill development
Elevated self-esteem and confidence Sense of achievement It Enhances Sub-ordinates Abilities And
Skills
Organizational Benefits Increased teamwork Increased productivity
and efficiency
Also , delegation maximizes the utilization of the talents of subordinates ,and Creates A Second Line Of Leadership
Steps Of DelegationIntroduce the task
Demonstrate clearly what needs to be done
Ensure understanding
Allocate authority, information and resources
Let go
Support and monitor
INTRODUCE THE TASK Determine the task to be
delegated
Determine the tasks to retain
Select the delegate
FIRST/ DETERMINE THE TASK TO BE DELEGATED• Those tasks you completed prior to assuming new role
• Those tasks your delegates have more experience with Routine activities
• Those things not in your core competency
SECOND/ DETERMINE THE TASKS TO RETAIN
Supervision of the subordinates Long-term planning Tasks only you can do Assurance of program compliance Dismissal of volunteers/members/parents, etc.
THIRD/ SELECT THE DELEGATE
Look at the individual strengths/weaknesses
Determine the areas of interest
Determine the need for development of the delegate.
What-Why Statements
SMALL GROUP ACTIVITY
In your groups, brainstorm 5 tasks you are currently doing that could be delegated.
Determine who would serve as your best delegate for each of the tasks.
“ I want you to do….. Because you” ……
Compose what – why statements for each of the 5 tasks brainstormed.
DEMONSTRATE CLEARLY
Show examples of previous work
Explain objectives
Discuss timetable, set deadlines
ENSURING UNDERSTANDING Clear communication Ask for clarification Secure commitment Don’t say no to them Collaboratively determine
methods for follow-up
ALLOCATE…AUTHORITY, INFORMATION, RESOURCES
Grant authority to determine process, not desired outcomes
Provide access to all information sources Refer delegate to contact persons or specific
resources that have assisted previously Provide appropriate training to ensure success
LET'S GO… Communicate delegate’s
authority
Step back, let them work
Use constrained access
Don’t allow for reverse delegation
SUPPORT AND MONITOR Schedule follow-up meetings
Review progress Assist, when requested Avoid interference Publicly praise progress and
completion Encourage problem solving
DELEGATION STRESSORSLoss of control
If you train your subordinates to apply the same criteria as you would yourself, then they will be exercising your control on your behalf.
Too much time spent on explaining the tasks
The amount of time spent up front is, in fact, great. But, continued use of delegation may free you up to complete more complex tasks and/or gain you some time for yourself.
DELEGATION STRESSORS CONT’D.
Compromising your own value
By successfully utilizing appropriate delegation, your value to the group/organization will grow at a greater rate as you will have more time to do more things.
DELEGATION STRESSORS CONT’D.
DELEGATION OBSTACLES
Lack of support Managers and employees must be fully supportive of the
delegation efforts in order to be successful
Failure to plan Taking the time to follow the steps for delegation can
avoid any pitfalls that might otherwise be overlooked
Lack of communication Communicating the plan in a clear and precise manner
prevents errors caused by miscommunication
DELEGATION OBSTACLES (CONT’D.) Fear of relinquishing control
Management may be resistant to delegating at first, but delegation can build trust and morale among managers and employees
Micromanagement Micromanagement prevents employees from completing
their assigned tasks and defeats the purpose of delegation
SIGNS OF MICROMANAGEMENT
Micromanaging occurs when a manager assigns a task to an employee, but prevents the employee from successfully completing the task on his/her own
Micromanagers usually: Resist delegating Prevent employees from making decisions Revoke tasks after they have been assigned Avoid letting employees work independently
HOW TO AVOID MICROMANAGEMENT
Clearly define the roles and responsibilities of managers and employees
Create a written plan and timeline
Include scheduled meetings and evaluations rather than frequent ‘check that can be viewed as micromanaging
Allow employees and managers to openly communicate any concerns or questions they may have
CONSEQUENCES OF POOR DELEGATING Information and decision-making not shared by the group
Leaders become tired out
When leaders leave groups, no one has experience to carry on
Group morale becomes low and people become frustrated and feel
powerless
The skills and knowledge of the group/organization are concentrated
in a few people
New members don’t find any ways to contribute to the work of the
group.