Previous Year Papers B.Com(Hons.) 2014 Semester VI 3 Hours Maximum Marks : 75 ttefltpt all questions: Write short notes on the following (attempt any three): l. (a) Characteristics of consumer buying (b) MRP considered as a deceptive price (c) Role of BIS in establishing National Standards (d) Role of ombudsman in out of court settlement in industry (e) Evolution of the consumer movement in India. 2. (a) Discuss strategies the of consumer consumer's buying post-purchase process. What behaviour are the for implications a marketing andmanager? 10 (b) Explain the terms defective goods and deficiency in service as defined under the Consumer Protection Act, 1986 ? 5 (a) How is the term 'Consumer' defined under the Consumer Protection Act, 1986 ? Also mention the activities included in defining the term Consumer' 8 (b) City any leading case decided by the Supreme Court of India/National commission under the Consumer Protection Act, 1986 related to medical negligence? 7 3. (a) Explain the various rights of consumers under the Consumer Protection 189
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Previous Year Papers
B.Com(Hons.) 2014 Semester VI
3 HoursMaximum Marks : 75 ttefltpt all questions:Write short notes on the following (attempt any three):
l. (a) Characteristics of consumer buying(b) MRP considered as a deceptive price(c) Role of BIS in establishing National Standards(d) Role of ombudsman in out of court settlement in industry (e) Evolution of the
consumer movement in India.
2. (a) Discuss strategies the of consumer consumer's buying post-purchase process. What behaviour are the for implications a marketing andmanager?
10(b) Explain the terms defective goods and deficiency in service as defined
under the Consumer Protection Act, 1986 ?5
(a) How is the term 'Consumer' defined under the Consumer ProtectionAct, 1986 ? Also mention the activities included in defining the term Consumer' 8
(b) City any leading case decided by the Supreme Court of India/National commission under the Consumer Protection Act, 1986 related to medicalnegligence? 7
3. (a) Explain the various rights of consumers under the Consumer ProtectionAct, 1986. 10
(b) Discuss the steps to be taken by the consumer to file a complaint in the consumer forum if he gets a defective good ? 5
OrDiscuss the objects and composition of Consumer Protection Councils at the Centre, State and District Level ? Also mention the role of consumer redressal forums in speedy handling of consumer grievance. 15
4. "Unfortunately despite several laws meant to protect consumers against such unfair trade practices, false and misleading advertisements continue to exploit the consumer. Explain this by mentioning about ethical and legal institutions involved in regulating
advertising ?
8(a) Write a brief note on the Banking Ombudsman Scheme. 7
189
(b) Explain the following terms from the Competition Act, 2002(i) Abuse of dominant position(ii) Regulation of combination
5. Write short notes on any two of the following.(a) Comparative testing(b) Consumer organisations(c) Electricity Regulatory Commision 15(d) ISO 10000 suite.
190 Previous Year Papers
Duration : 3 Hours Maximum Marks Attempt all questions:
1. (a) "Everyone in this World, of whatever status, is a consumer, from birth to death". In the light of this statement explain the term 'consumer'(b) Explain the role of conciliation and intermediation for out of court 8
redressal of consumer complaints.Or 7
(a) "Motivation is the driving force within individuals that impels them for action." Elucidate the reasons that motivate consumers to buy goods and services.
(b) What is MRP and how it calculated ? Also explain the concept of price inwholesale and retail.
8
2. (a) Explain the consumer buying process for purchasing a holiday package for your family 10(b) "Customer satisfaction is a key to building profitable relationships with
customers. In the light of this statement mention the steps to be taken by companies to build good relation with customers. 5
Or(a) Explain consumer's right to safety and right to information as
mentioned in the Consumer Protection Act. 1986. When is the World Consumer's Daycelebrated ?
9 (b) Explain the following terms as mentioned under Consumer Protection Act, 1986:
(i) Deficiency in service(ii) Spurious goods and services'. 6
3. (a) "Consumers face huge problems because of the deficiency in service by the builders". City any leading case in the Housing and Real Estate
Sector decided by the Supreme Court of India or National Commission under the Consumer Protection Act, 1986. 7
VISemester 2015 B.Com(Hons.)
(b) Write the composition, powers and jurisdiction of the District Forumunder the Consumer Protection Act, 1986. 8
Or(a) City any leading case related to medical negligence decided by the
Supreme Court of India or National Commission under the ConsumerProtection Act. 1986. 7
(b) Who can file a complaint, and what is the procedure for filing a complaint under the Consumer Protection Act, 1986 ? Also mention the time limit within which a complaint can be filed under the Consumer ProtectionAct, 1986. 8
Previous Year Papers 191
(a) Explain the objectives, purpose and salient features of the Competition Act, 2002? Also cite a leading case decided by the Competition
Commission of India. 10(b) Explain how Comparative Testing helps consumers in providing
unbiased information.Or
(a) Write the various laws having vertical application for regulating misleading advertisements.
(b) Mention the National and International code of ethics of consumer organisations.
5. Write short notes on any two:(a) Banking Ombudsman Scheme(b) ISO 26000(c) Civil aviation and its Consumer Protection Regulations (d) Role of BIS in quality and standardization.
D.CAC. LIBRARY192 Previous Year Papers
Duration : 3 HoursMaximum
Attempt all questions:
1. (a) An individual is motivated to buy products and services for different reason, In the light of the above statement explain the various types of buying motives?
(b) Explain the various strategies adopted by companies to build customer loyaltp
Or(a) Explain the term 'deficiency in service in service' with relation to the
Consume Protection Act 1986 with suitable case decided by Supreme Court or National Commission?
(b) Critically examine the various problems faced by both rural and urban (7) consumers in market economy?
(8)
2. Explain the following terms with help or examples:(a) MRP: A Deceptive Price (b) Fair Price (c) Grey Market price
OrBriefly explain the stages in the consumer buying process. Do all consumers pass through all the stages in buying, say toothpaste or a new car?
3. (a) Describe consumer's right to safety and right to information as defined under the Consumer Right's Day(b) Who is a consumer'? Explain in from business and legal perspective?
(6)
(a) Write a note on consumer organizations and their role in the consumer movement. Mention any three Voluntary Consumer Organization's (VCOs) working for consumer welfare in India? (8)
(b) State the constitution and objectives of Central Consumer Protection Council? (7)
4. (a) Explain the concept of comparative testing and also write down the process of comparative testing? (7) (b) Explain the various laws which regulate advertising in India? (8)
(a) What is standardizations? Elucidate the Hall-Marking Scheme of BIS. (7)(b) Write a note on "Anti Competitive agreement". How does the Competition
Act, 2002 check abuse of dominant position of an enterprise? (8)
5. Write short notes on any two:(15)(a) Role of Banking Ombudsman(b) FSSAI its Role in Safe Food(c) ISO 26000(d) Code of INS in regulating misleading advertisement
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