D&B Presentation 2009

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D&B Group

1. History D&B 2. The mission of D&B 3. Organization of D&B 4. The services by D&B 5. Partnership D&B + Vermaat + EW 6. D&B Deal (including partners) 7. Examples of proposals of D&B 8. D&B Business Cases 9. Concept D&B IFS Light 10. Distinctiveness D & B 11. Staff in D&B Operations 12. Clients of D&B

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Summary

1993 Foundation of Driver Company D&B Rent-a-Driver 1999 D&B Mobility 2002 D&B Security 2004 D&B Hospitality 2006 D&B Facility Management 2006 D&B Procurement 2006 D&B Integrated Facility Services 2008 D&B Deal 2008 Partnership Vermaat and EW

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History D&B

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In an effective and contemporary way, we offer the best service, focusing on partnership with our customers. Quality, innovation and creativity are our most important success factors. Only the very best people, driven by passion and commitment are part of our D & B team. The organization is a synonym for a personal and inspiring work environment.

Our Mission

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Our Services

Mobility Services Parking & Transport SolutionsHospitality & Security Services Reception, Switchboard & Security ConceptsLogistics Handyman, Archive & MailroomFacility Management Management (Longterm & Projects)Procurement Procurement in FacilitiesIntegrated Facility Services Integrated Facility Solutions

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Recruitment

Where are you going?A drivers licence does not prove yet that you are able to manoevre within

our organisation. Tact, style, patience and eye for detail have the same value as parking a Jaguar in a busy street! C

hauff

eurd

river

s

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D&B Mobility

We have trust in you.Forget the image of the traditional Security Guard...

The Security Host is more than that. Much more. We are looking for people who understand that Security also

stands for warmth, hospitality and trust.

Secu

rity

Hos

t

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D&B Security

Do you welcome?You feel at ease at D&B. And you reflect that on our clients who

feel at ease at their workspace. The Hospitality Host is synonymous for a warm welcome. That is an art, not some trick.

Tele

phon

ist /

Rec

eptio

nist

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D&B Hospitality

Are you good enough?With our roots in services, our operations are wide spread within the organization of our clients. You have the overview and immediately

spots any problems before they occur. Therefore you are The Facility Manager.Faci

lity

Man

ager

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D&B Facility Management

Do you recognize the best deal?Smart procurement is all about business insight. Closing the perfect deal and the satisfaction you get from it. Better and sharper, that you focus.

You recognize the best DEAL.Buye

r in

Faci

lities

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D&B Procurement

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Organizational Structure D&B

Business Manager

HR Advisor Planner

Business Manager

HR Advisor Planner

Heidi de GruntBusiness Manager

Muriel ‘t HartHR Advisor

Bjorn HendriksePlanner

Patrick van der WalleBusiness Manager

Paulina DekkerHR Advisor

Peter vd MeijdenPlanner HR Advisor PlannerManon Saris

Accnt MngrRobin Evers

PlannerEsther Burgers

HR

Sander de MeesterDirector Operations

Edo den HertogDirector Operations

David PrinsDirector Mobility

Bas HertzGroup Director

Derek HoeffelmanDirector

Legal & Finance

Jeroen HerbrinkDirector

Marketing & Sales

Yvette IJsbrandyManager HR

FacilityManagers

Operational Staff

Consortium of 3 (family) companies in facilities: D&B

Facility Management & Procurement Hospitality, Security, Mobility & Logistics

Vermaat Corporate Catering (incompany restaurants & meeting services) Restaurants, Leisure, Healthcare & Partycatering

EW Cleaning (Leader in the hotel- and leisuremarket)

Joined forces in a people’s business With their own specialism Offering Total Facility Concepts and solutions (customized)

Partnership D&B-Vermaat-EW

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Some figures regarding partners D&B-Vermaat-EW: 4.500 employees Turnover > 100 mln Euro in 2008 Average growth yearly 25 to 30%

Webbased e-procurement solution Procurement of Facility products:

Interior planting – Botanico BV Flowers – Fleurop BV Books and subscriptions – Selexyz BV Carkits & mobile phones– AMS Mobile BV Sanitary products – Bluewave BV Printing – GraphicResult BV Ergonomic prodcuts– ErgoDirect BV Office supplies – Corporate Express BV Workplace design – Procility BV Mailroom supplies and furniture– Wewo Europe BV Printers & copiers – IKON Office Solution Netherlands BV Promotional products and gifts – Daneco BV Lighting – Voorn & Koning Trading BV Environment, health and safety prodcuts – Intersafe Groeneveld BV

D&B Deal

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Proposals D&B

Businesscases D&B

McKinsey Hospitality Hosts Interim Facility Management

Reprography staff IT Service staff Cleaning Catering (Vermaat)

KPMG Hospitality Hosts Archivists Switchboardoperators Facility Desk staff Contract Management Sr. Buyers

The Boston Consulting Group Interim Management Hospitality Hosts Handyman Service Desk staff

Cleaning (EW) Catering (Vermaat)

BHP Billiton Projectmanager Real Estate

City hall Amstelveen Security Hosts Mailroom staff

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Concept D&B IFS lightClient

Manager/Director

D&B IFS(Deputy) Facility

Manager

D&B IFSHospitality &

Security Hosts &Service Desk

D&B IFSHandyman

+Logistics (Doc.)

D&B IFSVermaat Catering

D&B IFSEW

Cleaning

D&B IFSMobility

(optional)

D&B IFSProject-Manager

D&B IFSD&B Deal (optional)

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What’s different about D&B?

Distinctive through: Involvement (Board/Owners) Passion commitment Focus on results Pride Hospitality driven vision Sustainable entrepreneurship

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Operations staff D&B

They understand the Hospitality Concept of D&B: Serviceminded and have empathy for clients needs Individual skills with a sense of working together and effectively communicate

Recruitment from service industries like hotels, airlines and restaurants Selection on the basis of excessive basic criteria (Multilingual, relevant work experience) Training based on Hospitality with technical skills from our own training academy Performance and Competence Management for each individual employee Representative and unique corporate clothing Our people want to understand, respect and help each other, leading to a solid teamwork

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Jeroen HerbrinkDirector Marketing & [email protected]

Contact:D&B GroupHerengracht 4781017 CB AmsterdamPhone +31 204 200 691