DART Integrated Operations Systems/Deployment...1 Topics Integrated Corridor Mgmt. Lessons Learned DART perating Practices– O Transit Industry – Challenges Best Practices – US,

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DARTIntegrated OperationsSystems/Deployment

Transportation Systems Management andOperations (TSMO)

November 26, 2018

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Topics Integrated Corridor Mgmt.

Lessons Learned DART – Operating Practices Transit Industry – Challenges Best Practices – US, Europe, Asia

Concept of Operations DART IC3 & Regional Integration DART IC3 – Concept 1 Regional Integration – Concept 2

Regional Vision

(Public Private Partnership)

(Public Private Partnership)

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Background ICM & Why ICM?

• DFW – 5th most Congested• #1 for worst region for growth is Congestion• US 75 is a critical regional corridor• Travel demand and congestion continues to grow• No ability to expand freeway, arterials, or alternate routes• Significant employers in the corridor• Numerous special events

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Background ICM & Why ICM?

• Key Indicators (Savings in Travel Time, Gallons of Fuel, Tons of Mobile Emissions, 10-Year Cost/Net Benefits/Benefit-Cost Ratio)

• Applications • Smart NET• Freeway Management• HOV Management• Arterial Street Monitoring System• Weather• Responsive Traffic Signal System• Real-Time Transit Vehicle Information• Parking Management• Decision Support System• 511

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Highway and Transit Systems Integrated Networks?

Integrated Technology?Integrated DSS?

1. Road Network

2. Light Rail Network 3. Bus Network

6. Site Specific Shuttle Network7. Technology Network

Non-Fixed Networks8. ADA-Paratransit Network9. Mobility on Demand Network10. TNC Network

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Dallas Fort Worth region

Dart, tre, t, DCta

Dart region

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WestEnd

Pearl

Union

Victory

Deep Ellum

DoWntoWn highWay anD transit CorriDor

Akard

St. Paul

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Field Supervisors ->affected stations along with the incident scene - OPWithout Instructions -> TCC/& Or Bus DispatchHow many buses? How can operators report to Bus Bridge?How can Field manage buses? How do you know requisite buses are on Bus Bridge? Extra Pay List (Bus Bridge)?Establish a Route #/Headsign Code specific to BB//will decrease phone calls to Dispatch from Operators & Field as they can monitorthe location of the bus on the tablets.Operators should logout after the BB is cancelled, ONLY after Dispatch makes an ALL CALL that BB is cancelled.

WSA, Police, Mgmt., CS

Train Control CenterChief Controller

Bus Dispatch

OCL

Rail Field

Operator

Garage/Route/SPB Dallas PD/

CoronerBus Field

EverbridgePublisher/PAVMB

Customers

Rail Operator

Phone Call

MOMOD

1 2

45 6

rail serviCe Disruption – proCess FloW Diagram

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3

33

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CBD serviCe Disruption plan - rail

1 2

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CBD serviCe Disruption plan – Bus BriDge route

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Dart inCiDent management systems

??????????COORDINATION

Incident is Logged//MS Access DatabaseOCC LOGINCIDENT LOGGED 1

Supervisory Control and Data AcquisitionSCADARAIL MOVEMENT MONITORED 2

Vehicle Business SystemsVBS 3

DART Staff informed regarding IncidentEVERBRIDGESTAFF/PUBLIC INFORMED 4

Public informed via Facebook/Twitter/DART.org, etc.PUBLISHER 5

Public Announcements on PlatformsPlatform PA System 6

Audio/TXT Mssgs on Platform Visual Message BoardsPlatform PAVMB 7

Onboard announcement by Rail OperatorRail PA System 8

Activity on the PlatformsPlatform CCTVEVENT OBSERVATION 9

Monitoring WeatherWeather DTN 10

Monitor Bus Location & Request for Bus BridgeTRANSIT MASTERRESPONSE 11

Establish Bus Bridge by Station OfficeTRAPEZE 12

TVMs INFOTAINMENT HEAD SIGNS

FAREBOXESWHERE IS MY BUS?

WHERE IS MY TRAIN?

APCs

TRANSIT CAMERASSMART DRIVE

OTHER TECHNOLOGY

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Dart inCiDent management systems

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CBD serviCe Disruption plan – Bus BriDge operation

WRONG TURN GARAGE OUT OF SERVICE

541 FAWN VALLEY 26 DOWNTOWNDALLAS

SERVICEPROTECTION

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CBD serviCe Disruption plan – rail Disruption stop

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transit inCiDent management

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transit inCiDent management

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transit inCiDent management

Given many cities’ growing dependence on public rail transport, simplenetwork disruptions can lead to widespread confusion and significantproductivity loss to the society. Therefore, a systematic approach todeveloping efficient disruption response and minimizing the negativeimpacts is required. Pg. 9

22 Metros Interviewed - Only Two provide reliable date

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regional iCm system Dartits

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ConCeptual integration Dartsystems

Distribution Platform

Phone, Tablet, Desktop, etc.

FUSI

ON

EN

GIN

E

Databases(SQL, Oracle, Access, etc)1. Transit Master2. Trapeze3. VBS4. Lawson5. Everbridge6. Publisher7. OCC Log8. BB Image Catalogue

Streaming/Data Feeds1. Weather 2. Highway Speeds

Video1. Rail Station Cameras

Rail Yard Cameras2. Bus Safety Cameras3. Bus Security Cameras4. Bus Garage Cameras 5. Bus Yard Garage6. RAV Tower Cameras7. Drone Cameras (Future)8. Body Cameras (Future)9. Onboard Rail Cameras

(Future)10. Texas DOT Highway Cameras11. NTTA Tollway Cameras

12. City of Dallas Cameras 13. (Other City Cameras)

AVL1. Bus (Existing)2. Rail (Existing) 3. Bus Supervisor Car4. Rail Supervisor Car5. Transit Police Cars6. Maintenance Vehicles

7. Bus Supervisor Radio8. Rail Supervisor Radio

9. Drones (Future)

GIS Layers1. Base Map Layers + 2. Bus Network (stops, routes, signs, bays, transit centers, incidents, etc.3. Rail Network (stops, routes, signals, switches, junctions, interlockings, incident..)4. WSA (ROW, catenary, track, substations, etc)5. Real Estate (DART owned properties, landuse, zoning, etc.)6. Emergency Response (critical assets, storage tanks, fueling facilities, etc.)7. Planning (demographics, ridership, OTP, base map layers, apc data, etc.) 8. RPD (construction drawings, plats, etc.)9. Finance (TVMs, transactions, etc.)10. Transit Police (Crime stats, fare violations, cameras, car avls, etc.)

OPEN ACCESSAgency staff

RESTRICTED ACCESSPublic

Audio/Text1. Rail Station PA 2. Rail Station VMB3. Highway DMS (existing)

1. Parking Lot DMS (Future)2. Transit Center PA (Future)3. Transit Center VMB (Future)4. Mobile DMS (Maintenance)

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serviCe Disruption ConCept

in Development phase

1 Tool Bar

4114

40589

40072 4063Victory Stn to St. Pearl Shuttle

4112`

Updates

Base Map showing:1) Bus Bridge Buses 2) Disrupted Stations

DARTAlerts filtered to the incident detail

Bus Bridge Diagram

Bus Bridge Graphics

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3

Graphic Showing updated disrupted stations (in red) and bus bridge buses in BlueWith twitter feed (real-time updates) and bus bridge schematics showing the bus bridge route

2 Base Map

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ConCeptual integration Dartsystems

Distribution Platform

Phone, Tablet, Desktop, etc.

FUSI

ON

EN

GIN

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Databases(SQL, Oracle, Access, etc)1. Transit Master2. Trapeze3. VBS4. Lawson5. Everbridge6. Publisher7. OCC Log8. BB Image Catalogue

Streaming/Data Feeds1. Weather 2. Highway Speeds

Video1. Rail Station Cameras

Rail Yard Cameras2. Bus Safety Cameras3. Bus Security Cameras4. Bus Garage Cameras 5. Bus Yard Garage6. RAV Tower Cameras7. Drone Cameras (Future)8. Body Cameras (Future)9. Onboard Rail Cameras

(Future)10. Texas DOT Highway Cameras11. NTTA Tollway Cameras

12. City of Dallas Cameras 13. (Other City Cameras)

AVL1. Bus (Existing)2. Rail (Existing) 3. Bus Supervisor Car4. Rail Supervisor Car5. Transit Police Cars6. Maintenance Vehicles

7. Bus Supervisor Radio8. Rail Supervisor Radio

9. Drones (Future)

GIS Layers1. Base Map Layers + 2. Bus Network (stops, routes, signs, bays, transit centers, incidents, etc.3. Rail Network (stops, routes, signals, switches, junctions, interlockings, incident..)4. WSA (ROW, catenary, track, substations, etc)5. Real Estate (DART owned properties, landuse, zoning, etc.)6. Emergency Response (critical assets, storage tanks, fueling facilities, etc.)7. Planning (demographics, ridership, OTP, base map layers, apc data, etc.) 8. RPD (construction drawings, plats, etc.)9. Finance (TVMs, transactions, etc.)10. Transit Police (Crime stats, fare violations, cameras, car avls, etc.)

OPEN ACCESSAgency staff

RESTRICTED ACCESSPublic

Audio/Text1. Rail Station PA 2. Rail Station VMB3. Highway DMS (existing)

1. Parking Lot DMS (Future)2. Transit Center PA (Future)3. Transit Center VMB (Future)4. Mobile DMS (Maintenance)

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serviCe Disruption ConCept

4114

40589

40072 4063

4112`

Updates

Base Map showing:1) Bus Bridge Buses 2) Disrupted Stations

DARTAlerts filtered to the incident detail

Bus Bridge Diagram

Bus Bridge Graphics

4

3

Graphic Showing updated disrupted stations (in red) and bus bridge buses in BlueWith twitter feed (real-time updates) and bus bridge schematics showing the bus bridge route

8082

84

phase 2: avl

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serviCe Disruption ConCept

phase 2: avl

4114

40589

40072 4063

4112`

Updates

Base Map showing:1) Bus Bridge Buses 2) Disrupted Stations

DARTAlerts filtered to the incident detail

Bus Bridge Diagram

Bus Bridge Graphics

4

3

Graphic Showing updated disrupted stations (in red) and bus bridge buses in BlueWith twitter feed (real-time updates) and bus bridge schematics showing the bus bridge route

8082

84

14

12

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INCIDENT RESPONSE Zones/Times 1. Rail Field Ops2. Bus Field Ops3. SPBs//Rail Disruption Shuttles4. Travel Ambassadors5. Station Concierges6. Transit Police7. Revenue Technicians8. Fare Enforcement Officers9. Safety Officers

INCIDENT Checklist1. PAVMB2. BUS SIGNS3. Service Disruption Stop4. Scheduled vs. Projected RTs5. Customer Communication6. Customer Satisfaction

inCiDent management – agenCy WiDe response times

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ConneCtion proteCtion ConCept

phase 3: ConneCtion proteCtion

DART Alerts

DISRUPTION CONNECTIONS DETOURS

Missed Connections:Route 210/Block 02: Direct Customers to catch Route 220 BusRoute 330/Blk 01: No Pull-Out/Catch next block/30 min DelayRoute 410/Block 02: Direct Customers to catch Route 230 Bus

Possible Missed Connections in the next 15 mins:Route 210/Block 02: Running 20 min lateRoute 320/Block 12: Running 22 min lateRoute 420/Block 02: Running 24 min late

DARTAlerts filtered to the incident detail

CONNECTION PROTECTION BOARD

Graphic Showing ‘connection protection’ concept – Departure of the ‘Green’ bus at 7:30 AM is dependent on the arrival of five buses prior to7:29 AM. In this scenario ‘Red’ bus will not make it in time and as such its customers will loose the connection. In this scenario the system will automatically send a message to ‘Green’ bus either to hold for two more minutes Or send a message to the Station Concierge and/or post to the ‘Infotainment’ (Bus Visual Display Board) that the bus is running x minutes behind and recommend alternate connections/routes

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unsCheDuleD Detours – Customer response ConCept

DART Alerts

DISRUPTION CONNECTIONS DETOURS

DARTAlerts filtered to the incident detail

UNSCHEDULED DETOURS

Graphic Showing ‘unscheduled detour’ concept. Blue line is the regular route. Red dotted line is the detour route. Black Rectangles are the impacted Bus Stops. Inform the customers at those stops are not being serviced and of alternate travel options.

phase 3: unsCheDule Detours

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systems integration – sCalaBility Dartits

Distribution Platform

Phone, Tablet, Desktop, etc.

FUSI

ON

EN

GIN

E

Databases(SQL, Oracle, Access, etc)1. Transit Master2. Trapeze3. VBS4. Lawson5. Everbridge6. Publisher7. OCC Log8. BB Image Catalogue

Streaming/Data Feeds1. Weather 2. Highway Speeds

Video1. Rail Station Cameras

Rail Yard Cameras2. Bus Safety Cameras3. Bus Security Cameras4. Bus Garage Cameras 5. Bus Yard Garage6. RAV Tower Cameras7. Drone Cameras (Future)8. Body Cameras (Future)9. Onboard Rail Cameras

(Future)10. Texas DOT Highway Cameras11. NTTA Tollway Cameras

12. City of Dallas Cameras 13. (Other City Cameras)

AVL1. Bus (Existing)2. Rail (Existing) 3. Bus Supervisor Car4. Rail Supervisor Car5. Transit Police Cars6. Maintenance Vehicles

7. Bus Supervisor Radio8. Rail Supervisor Radio

9. Drones (Future)

GIS Layers1. Base Map Layers + 2. Bus Network (stops, routes, signs, bays, transit centers, incidents, etc.3. Rail Network (stops, routes, signals, switches, junctions, interlockings, incident..)4. WSA (ROW, catenary, track, substations, etc)5. Real Estate (DART owned properties, landuse, zoning, etc.)6. Emergency Response (critical assets, storage tanks, fueling facilities, etc.)7. Planning (demographics, ridership, OTP, base map layers, apc data, etc.) 8. RPD (construction drawings, plats, etc.)9. Finance (TVMs, transactions, etc.)10. Transit Police (Crime stats, fare violations, cameras, car avls, etc.)

OPEN ACCESSAgency staff

RESTRICTED ACCESSPublic

Audio/Text1. Rail Station PA 2. Rail Station VMB3. Highway DMS (existing)

1. Parking Lot DMS (Future)2. Transit Center PA (Future)3. Transit Center VMB (Future)4. Mobile DMS (Maintenance)

MO

DELI

NG

EN

GIN

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2016 2017 2018 2019 2020

Video System UpgradeFixed to PTZ Cameras

Drones for Catenary Inspection

SONET Industrial Grade Fiber Upgrade

Drone AVL

Yard Mgmt.Bus & Rail

Yard App.

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rail opsinCiDent

management system

ConCeptual integration Dartsystems

MAP CENTRICWhere is my Bus?Where is my Train?What is the load on the train?

How is the weather? Past 30 mins, Projected 30 mins

What is going on the platform?Are there any stranded passengers?

How heavy is the traffic? How heavy is the snow falling? Are the streets clear? Has the accident been cleared?

Transit MasterBus/Rail - AVL/CAD

Vehicle Load APC Data Feed

WeatherData Feed (Telvant)

Surveillance Cameras DART (Police, Safety,

Rail Platform, Transit Centers, Operations/Maintenance Facilities, Revenue, etc)

NTTA, TXDOT, WEATHER

GIS Data LayersGoogle/Bing Base MapsDART GIS Layers

Everbridge

Publisher

DARTNet

PAVMBs

PA

Input Form(s):Incidents DetailsAlertsPublic InputEmployee Input

Core Intelligence: TTI optimized modeling engine against Data Repository (Historical, Real-Time, Projected

Web Enabled App: Platforms/OS: Laptop – Tablet – Smartphone

Controlled Views/AccessPublicDART UserPower Viewer (Input)Administrator

Report Generator:Post Incident SummariesIncident Queries by Date/Incident Type/Class, etc.Automated Periodic Reports

(OCC Logs/Business?)

1

2 3

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Headline:

Detail:

INCIDENT

Stations:

Bus Routes:

Transit Centers:

IMPACTED AREASDropdown Options: All or select individually

Dropdown Options: All or select individually

Dropdown Options: All or select individually

DOMAIN POST TO:dart.org

m.dart.org

@email

facebook

govdelivery

twitter

RSS

Everbridge

41411 TXOU

PUBLIC

OPERATIONS

INTERNAL

BUS BRIDGE

End Date:

End Time:Start Time:

Start Date:

Location Type:

Incident Type:

Start Time:

Department:

Location:

Trouble Code:

Date:

Division:

Operator #:

Train #:

Car #: Missed Trips:

Consist:

Direction:

Duration:

Controller:

Reported By:

Train Delay:

Pssg. Delay:

Missed Stns:

INCIDENT DESCRIPTION

Select Bus Bridge Stations:

Activate RailShuttle Stops:

PrescheduledMessages

ExistingOCC Log

ExistingOCL

Platform

ProposedBus Bridge

Module

1

2

3

INC

IDE

NT

TRAI

N CO

NTRO

L CE

NTER

CO

MM

UN

ICA

TIO

NMA

RKET

ING

PLA

NBU

S OP

ERAT

IONS

SC

ALA

BIL

ITY

INCIDENT

INCIDENT

INCIDENT

INCIDENT

IMPACTEDAREASPOST TO:

INCIDENT

sCalaBle DesignoCC+oCl+everBriDge integration

rail opsinCiDent

management system

sCalaBle Designupstream + DoWnstream

CommuniCation

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Dart iC3 – ConCept 1: automation & moDeling

Use of ICM Technology

For Transit Incident Management

GOALs• OPERATION EFFICIENCY (Cost Savings)• ACCOUNTABILITY (Safety & Transparency)

• SERVICE RELIABILITY (Service Quality)• INCREASED RIDESHIP (Decrease Highway Traffic)

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Dart iC3 – ConCept 1: automation & moDeling

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Dart iC3 – ConCept 1: automation & moDeling

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Dart iC3 – ConCept 1: automation & moDeling

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regional integration – ConCept 2: preDiCtive analytiCs

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transit inCiDent management

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regional integration – Final thoughts

SAFETY PYRAMID a large enough number of unsafe acts

eventually results in a fatality

• Herbert Heinrich, 1931• Frank Bird, 1961• Conoco Phillips, 2003

• 2 Million Accidents• 300 Companies• 3 Billion Hours Worked