Cyberliability Panel: Exposures, Risk Mitigation and Coverage Solutions Sponsored By:
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Cyberliability Panel: Exposures, Risk Mitigation
and Coverage Solutions
Sponsored By:
Our Premium Server and Desktop Management Service provides small
to medium-size businesses with a continuous 24 -hour, 365-day ‘eye on the
network’ and includes a range of other critical programs to keep company
data and systems secure. As part of the New Client On-boarding process,
CAI Network Technicians will perform the following preliminary tasks:
Perform Site Survey and Provide Recommendations
Install Agents on PCs and Servers to Facilitate Remote Management
Evaluate Data Backup Procedures & Centralized Data Repository
Evaluate Disaster Recovery Plans
Perform Complete Active Directory Maintenance
Evaluate Wireless Network Policies and Set-up ‘Guest Account’ to Guard Against Security Breaches
Provide CAI Help Desk Contact Information to All Employees
Create Internal Group Policies for Critical Documents
Establish a 60-Day Password Policy
Create and Publish a Customized Acceptable Use Policy
Establish ‘New Employee’ and ‘Terminated Employee’ Policies
Conduct 30-Day Follow-up Review Meeting with Key Staff
Conduct Quarterly/Annual Network Status Review Meetings
About CAI Managed IT
CAI Managed IT, the managed services division of Computer Associates, is a full-service information technology services
and support company. Based in Smithfield, Rhode Island, and established in 1978, we specialize in helping small and
medium-size businesses secure their IT infrastructure and maximize the value of their technology investment with a suite
of enterprise-level, managed IT services that help eliminate issues before they cause expensive downtime.
CAI Managed IT Services
36 Thurber Blvd. Smithfield, Rhode Island 02917
800.422.4782 caiservice.com
Fully Managed Service Protects Your Data, Maximizes Network Up-time
Unexpected computer network delays, interruptions and downtime cost companies millions of dollars annually through lost
productivity, increased IT maintenance costs, lost transactions, lost e-mails and stress. These events also create significant problems
when budgeting for these ‘unknown and unpredictable’ expenses.
CAI Managed IT’s Premium Server and Desktop Management Service is an ideal
solution. Designed for small to medium-size businesses, this fully managed IT support
service provides a continuous 24-hour, 365-day ‘eye on your network’. We monitor your
servers, desktops and laptops, terminals, peripherals and other devices connected to your
network, and provide immediate problem remediation before these issues impact your
business.
Available for a low, monthly fee, the Premium Server and Desktop Management Service is
offered in a range of packages that let you customize a program that best meets your
needs.
Remote and On-Site Server Management & Problem Remediation
The Premium Server & Desktop Management Service provides remote 24x7 monitoring, problem remediation and automatic updates of
all critical components of your Microsoft® Windows™ operating environment.
CAI’s Network Operations Center (NOC) provides notification of any server or desktop that’s not performing within pre-set threshold
levels. The NOC prioritizes alerts (critical and non-critical), performs problem analysis, and takes immediate steps to resolve and remediate
issues. Virtually anything connected to your network can be monitored and managed to maximize uptime and minimize unpredictable IT
costs or lost productivity.
The Premium Server & Desktop Management Service provides:
24x7 server monitoring
Alert analysis, filtering and review by NOC team
24x7 remote troubleshooting and remediation by CAI’s Smithfield, RI-based Help Desk
Eight (8) hours per month of on-site support
Standard anti-virus / anti-spyware protection with outbreak support as needed
Microsoft Windows OS updates and security patch management
SNMP and POSIX monitoring of network devices
Server back-up status monitoring
Monthly Status Reporting
Quarterly Account Review Visits
24x7 Protection for All Your Network-connected ‘End Points’
The Premium Server & Desktop Management Service also includes support and protection for your network-connected ‘end points’
(desktops, laptops and tablets) against viruses, malware, e-mail and image spam and mechanical failure. The service also helps you
resolve day-to-day desktop computer issues (i.e., e-mail won’t work, an employee can’t print, an application like Microsoft Word has
crashed).
The service also provides additional ‘end-point’ security through automatic anti-virus and Microsoft Windows operating system patch
management on each desktop computer connected to the network.
We provide:
Automated 24x7 desktop monitoring (i.e., Event ID, Performance, SMART Status) and alerts notification by Smithfield, RI-based
Network Operations Center (NOC)
Standard anti-virus (with anti-virus definition monitoring) and anti-spyware protection
Microsoft Windows OS updates and security patch management
User Visibility Console, including remote users
Asset and inventory scans
Monthly Status Reporting
24x7 remote troubleshooting and remediation by CAI’s Smithfield, RI-based Help Desk
The service also includes an optional on-site and/or offsite backup solution for your computers. Automated in the background, the
service can be configured to backup select files and folders or the entire hard drive with incremental dated restoration points for easy
retrieval of data.
Data Security Solutions, Anti-virus and SPAM Filtering
The biggest contributor to the lack of security in a computer network is improperly installed or out of date security ‘patches’ that can
protect the network from viruses, malware, Trojans and other online threats. CAI’s Premium Server and Desktop Management service
provides centralized patch management to ensure that your systems are properly patched and protected. The service also includes
centrally managed anti-virus and anti-spyware support to keep your e-mail inboxes free from virus-laden and resource-demanding e-
mails, SPAM and phishing attacks—all the while delivering superior performance and no delays. You get state-of-the-art, enterprise-
level security and protection at a small business price.
Pre-Paid On-site Support Plans
For remote and on-site problem resolution not covered under the Premium Server and Desktop Management Service, CAI offers a
range of pre-paid On-site Support Plans.
Premium Service On-boarding & Implementation
Create and Publish a Customized Acceptable Use Policy
Establish a 60-Day Password Policy
Evaluate Wireless Network Policies and Set-up ‘Guest Account’ to Guard Against Security Breaches
Install Antivirus Agents for All PCs and Servers
Establish ‘New Employee’ and ‘Terminated Employee’ Policies
Perform Complete Active Directory Maintenance
Create Internal Group Policies for Critical Documents
Evaluate Data Backup Procedures & Centralized Data Repository
Evaluate Disaster Recovery Plans
Install Agents on PCs and Servers to Facilitate Remote Management
Perform Site Survey and Provide Recommendations
Provide CAI Help Desk Contact Information to All Employees
Conduct 30-Day Follow-up Review Meeting with Key Staff
Conduct Quarterly/Annual Network Status Review Meetings
CAI Managed IT Services 36 Thurber Blvd.
Smithfield, Rhode Island 02917 800.422.4782
caiservice.com
Like every other technology investment you have made, you need to know how to best
manage one of your most valuable assets—your computer network, business data and
mission-critical applications. How can you minimize network downtime and business
interruptions? How can you maximize the value of your investment and lower your
network and server operating costs? How can you ensure that in the event of a
disaster, you can recover quickly and completely?
Call CAI Managed IT. Our flexible suite of IT management services allows you to
customize a program that best meets your business needs.
Our team of experienced network consultants will work closely with you to evaluate
your specific business requirements and then provide recommendations and solutions
that will give you a higher level of overall satisfaction and greater control of your
network, bullet-proof security, and just as importantly, consistent, understandable and
manageable costs.
CAI Network & IT Services
Server and Desktop Management Service Protect your business from unexpected computer network delays, slow/sluggish networks, computer viruses, SPAM, malware and network downtime
that cost you in terms of lost productivity, increased IT maintenance costs, lost transactions, lost e-mails and stress.
Data Backup and Business Continuity Service Recover your mission-critical data in a fraction of the time and effort and achieve enterprise-level business continuity in the chaos and devastation
that natural and man-made disasters leave in their wake.
Email Filtering / Hosting & Web Hosting Block more than 99% of spam, viruses, fraudulent messages, and other malware. Our inbound email filtering combines spam filters, our leading anti-
virus engine, fraud protection, content filtering, and email attack protection to identify, quarantine and block suspect email messages in the cloud,
before they can enter your organization’s messaging infrastructure. CAI Managed IT also offers affordable web hosting services.
Cyber-security Solutions Protect your IT infrastructure from attack and prevent unauthorized access, misuse, modification, or denial of your computer network and network-
accessible resources. Our Cyber-Security solutions encompass technologies, processes and agreed-upon policies (or practices) that will secure your
network and avoid costly business disruption.
Cloud Solutions Migrate your apps to the cloud to reduce the cost of IT and provide more flexibility to your business. We’ll help you find the right
balance of in-house and on-demand IT to maximize your performance and availability (up-time) while maintaining security,
mitigating risk and minimizing costs.
Server Virtualization Minimize your computer operating costs by running multiple virtual machines on a single physical machine. Fewer servers
and related IT hardware means reduced real estate and power and cooling requirements. Lower your energy costs by up to
80 percent and get the management tools you need to improve your server performance.
CAI Managed IT Services
36 Thurber Blvd.
Smithfield, Rhode Island 02917
800.422.4782
caiservice.com
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