Customer Service at its best

Customer Service at Its Best

www.vguard.in

Why need customer service?

Customer service is something that every other business, company or firm provides to its customers and clients. It can be defined as the advice or assistance that a company or a firm provides to its customers, the people who are users of its products or services. It usually serves the purpose of helping the client or the customer in any problem they might be having with the respective service or product that the company is offering. Also, it serves the purpose of giving out information about the company’s goods or services along with answering any query that the client or customer might have.

Importance of customer service for a business

Most large scale businesses have a separate department for customer services as they are quite crucial in determining the success of a business. For instance say there is a firm that deals in home appliances have a customer service department with personnel hired just to cater to the customer’s inquiries regarding the usage of the products, their warranty etc.

How to contact a firm’s customer service department?

Every company, firm or a business has a help line which is usually active all twenty four hours of a day. But nowadays there has been a recent new innovation which has taken customer service to the next level. Yes, this has happened and it has happened in the form of an online application form in which the customer or client fill out their complaint or query along with their personal contact details. This form is then submitted online to the website and a reply or response is received by the customer within the shortest time period. This new form of contacting customer support is more effective and convenient than the helpline as it enables the whole problem or question to be clearly defined instead of getting all muddled up or misunderstood as it does when one uses the helpline option.

For example if a company dealing in power and control cables and electrical wires as well as online UPS uses this customer support technique, they will be able to save any feedback received from their respective clients as it would be in the form of query or complaint forms, that would help them to improve their products and solve the problem faced by that particular customer as efficiently as they possibly can.

The benefits of a good customer service support system

When and if a company or a business provides a good and effective customer service to their customers as well as clients, that helps in building good and positive relationships with them. And doing so, consequently, makes the satisfied client or customer consciously as well as unconsciously grow loyal to that particular brand. This, as a result makes them spread a positive word of mouth about the company in question which in turn results in more and more customers for the business. It is basically a whole chain. One satisfied happy customer, leads to a potential of gaining even more such customers as word of mouth is the best ever form of marketing that a business can ever wish to have. So it is quite important that a firm has an efficient customer support system.

V-GUARD INDUSTRIES LTD33/2905 F, Vennala High School Road,

Vennala, Kochi-682028,Ph: +91 484 3005000Fax: 0484-3005100,

E-mail: [email protected]: www.vguard.in