CUSTOMER PILLAR 1 Welcome to our Second Class! copyright Strive Coaching Inc, 2008.

CUSTOMER PILLAR 1CUSTOMER PILLAR 1

Welcome to our Second Class!

www.customerpillars.com copyright Strive Coaching Inc, 2008

CELEBRATIONSCELEBRATIONS

Let’s start with recognizing some of your victories since we last met


POWER POINTSPOWER POINTSKey Learning Areas inCUSTOMER PILLAR 1

FOCUS ON GROWTH CUSTOMERS


POWER POINT 1POWER POINT 1

Segment Your Customer Base


WORKBOOK EXERCISEWORKBOOK EXERCISE

Let’s discuss the exercise on workbook page 25



Retain & Grow Your Current Customers



Reactivate Previous Customers



Incorporate New Customer Strategies



Let’s discuss the exercise on workbook page 26



Study Root Emotional Drivers



Study Customer Fears



Use Warranties and Guarantees



Make it an Organizational Focus



Let’s discuss some of the other exercises you selected to work with

in PILLAR 1


BUDDY TIMEBUDDY TIME

Spend some time with your buddy coaching

each otheraround PILLAR 1


BUDDY TIPS…BUDDY TIPS…

• Discuss PILLAR 1 and how it impacts your business• Brainstorm solutions for each other’s business• Be creative • Support and encourage progress• Treat your buddy the way you want to be treated


OVERALL REACTIONOVERALL REACTION

What struck a chord with you on PILLAR 1


GUEST SPEAKERGUEST SPEAKER


BULL’S EYEBULL’S EYE POINTSPOINTS

Let’s brainstorm 20 different things you will walk away with from this PILLAR


FOR NEXT SESSION…FOR NEXT SESSION…

• Read PILLAR 2 in the book• Complete Workbook Exercise pp 53• Complete Workbook Exercise pp 55• Complete 1 – 2 Other Workbook Exercises• Connect with Your Buddy


END OF CLASSEND OF CLASS

Have a great week and feel free to contact me if you have questions


CUSTOMER PILLAR 1 Welcome to our Second Class! copyright Strive Coaching Inc, 2008.

Documents

customer pillar

workbook page

workbook exercises

buddy time

customer base

buddy tips

study customer fears

new customer strategies