Customer First – Guiding Philosophy global capability. personal accountability. Verizon Business, AVAYA & SIP David Leon-Guerrero Business Solutions Consultant.

Customer First – Guiding Philosophy global capability. personal accountability.

Verizon Business, AVAYA & SIPVerizon Business, AVAYA & SIP

David Leon-GuerreroBusiness Solutions ConsultantVerizon Business August 10, 2007

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ContentContent

• Verizon Who We Are

• How Does Verizon Apply SIP

• Verizon VoIP Offers

• Avaya and Verizon

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Verizon Business - Who We AreVerizon Business - Who We Are

• Created Jan06 – merger of Verizon Enterprise, MCI, UUNET, Digex

• Products and Services– IP and data Services– Managed services and Advanced voice– Professional and Implementation Services– CPE, Security, Wireless and Virtual Communication Nets

• Most connected global IP backbone (TeleGeography)

• Best VoIP Strategy – Forrester 2007

• 2006 revenues $20B +, 35,000+ employees

• 321 offices in 75 countries across 6 continents

• 200 data centers in 22 countries

• > 250,000 managed endpoints

• Verizon Communications ranked #30 of Global 500 – 2007– VzB ranked #13 in Fortune 500

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Verizon Business IP Communications Verizon Business IP Communications Our CommitmentOur Commitment

• 500 + specialists and industry experts “dedicated” to IP Communications – Consultative and Professional Services (i.e. Convergence Workshop)

» IP Implementation Services» IP Communication Technology Services

– IP Sales Specialists– IP Sales Engineers – IP Contact Center

» Specialists» Engineers» Services» Client Partners

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Verizon Business Provides Cloud to Desktop, Verizon Business Provides Cloud to Desktop, Carrier Class SolutionsCarrier Class Solutions

IP ContactIP ContactApplicationsApplications

IP IP CommunicationsCommunications

VoIP Enabled IP Network VoIP Enabled IP Network VoIP Enabled IP Network VoIP Enabled IP Network

IP CollaborationIP Collaboration IP TelephonyIP Telephony

SuppliersSuppliers CustomersCustomers

Your BusinessYour Business

EmployeesEmployees

ERPERPSCMSCM CRMCRM

email Voicemail

AudioConference

VideoConference

WebConferencing

Pager

VoIP

MobilePhone

PDA Collaboration Application

IMApplicationsSharing

Presence

CTI


•Verizon Who We Are

•How Does Verizon Apply SIP

•Verizon VoIP Offers

•Avaya and Verizon

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IDAIDA

IASA Web-Based OperationsIASA Web-Based OperationsSupport SystemSupport System

DSLDSLJuniper ERXJuniper ERX

w/QoSw/QoS

Blizzard CardBlizzard CardCisco Edge Cisco Edge

RouterRouter

CustomerCustomer

CustomerCustomerCustomerCustomer

CustomerCustomer CustomerCustomer

Customer ComponentsCustomer Components

Verizon VoIP VoIP Network Architecture

PSTNPhone

LocalGateways

NS(SIP Server)

RS(Redirect Server)

IP ApplicationServers (AS)

IBMMessageCenter

PSTNPhone

NetworkGateways

VoicemailGateways

PSTNPSTN

On-NetOn-NetDSLDSL

VoIPVoIP

InterconnectInterconnectNodeNode

VerizonVerizonInternetInternet

PrivatePrivateIPIP

Customer Customer NetworkNetwork

Verizon VoIP: The Big PictureVerizon VoIP: The Big Picture

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Without Verizon IP TrunkingWithout Verizon IP TrunkingParallel TDM Network Provides Access to PSTNParallel TDM Network Provides Access to PSTN

Main LocationMain Location

Distribution CenterDistribution Center

BranchBranch

AccessLink

CUCM

PSTNPSTN

AccessLink

AccessLink

VSEC ISR

Router

VSEC ISR Router w/

SRST

Verizon Business Private IP Verizon Business Private IP Service or Internet AccessService or Internet Access

Customer LAN

Customer LAN

Customer LAN

VSEC ISR Router w/

SRST

PRI, Business Lines, or Analog Trunks

PRI, Business Lines,

or Analog Trunks

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With Verizon IP Trunking With Verizon IP Trunking SingleSingle Network for Packet and PSTN Access Network for Packet and PSTN Access

Main LocationMain Location

Distribution CenterDistribution Center

BranchBranch

AccessLink

Incoming and outgoing

Local and Long Distance calling

CUCM

PSTNPSTN

AccessLink

AccessLink

VSEC ISR

Router

VSEC ISR Router w/ SRST & IP-IP GW

Verizon Business Private IP Verizon Business Private IP Service or Internet Access Service or Internet Access

With With IP TrunkingIP Trunking

Customer LAN

Customer LAN

Customer LAN

Network Gateway

VSEC ISR Router w/ SRST & IP-IP GW

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Verizon Business Customer BenefitsVerizon Business Customer Benefits

• Simplification. A single pipe and single bill for local, long distance and interoffice calling. (Centralization)

• Network Optimization. The solution optimizes connections to the “packet” and PSTN network “clouds,” simplifying management which facilitates customer savings..

• Consistent Service Model. Verizon provides service to all US locations. As such, only one carrier for the customer.

• Standardize New Locations. WAN services are standardized / normalized during an acquisition or addition of a new location. IP Trunk allows the same standardization for voice services.

• Enhance Customer Service. Assign local telephone numbers to any “virtual location,” independent of physical location. Virtual FX service.






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IP Communications Solutions PortfolioIP Communications Solutions Portfolio

Hosted (network-based) Hosted (network-based) solutionssolutions– Hosted IP Centrex– IP Flexible T1– IP Integrated Access– IP Trunking– PRi to OC

ServicesServices– Design, Configuration,

Implementation, Systems Assurance, Consultation (i.e. Network Readiness Assessment, Convergence Assessment), Professional Services

CPE (premises-based solutions)CPE (premises-based solutions)– Managed IP PBX

»Cisco, Avaya, Nortel – Non-managed CPE solutions

»Cisco, Nortel, Alcatel, Siemens, NEC, Avaya, AVST

SecuritySecurity– CoE within Verizon– CyberTrust & ICSA Labs– Secured data, odentities &

devices on a global scale

WirelessWireless– Premises and providerPremises and provider

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Verizon Business VoIP PortfolioVerizon Business VoIP Portfolio

VoIPVoIP

IP Flexible T1

•For smaller locations with 24 or less lines•Works with the site’s existing Key System

IP Integrated Access

•For small or large sites•Works with installed Digital Key System or PBX Systems •Available with an optional suite of IP Features

Managed IP PBX• Verizon Business maintains customer’s current IP PBX

IP Trunking

• For enterprise customers with an IP PBX and IP phones

• Eliminates or reduces need for expensive TDM premise gateway equipment (w/in VoIP footprint)

Hosted IP Centrex

• For small or large sites • Delivers features of a PBX or Key

system without associated capital, lease, or maintenance costs

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VoIP Standard Service Level Agreements (SLA)VoIP Standard Service Level Agreements (SLA)

• Guaranteed service– Jitter not to exceed 1ms– Mean Opinion Score (MOS) above 3.8 (IDA ONLY)– Latency of less than 55ms– Packet delivery of 99.5%– Network availability of 99.9%– Denial of Service (DOS) attacks (IDA only)

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Enterprise, Location, and End-User ControlEnterprise, Location, and End-User Control

• VoIP customers have access to the VBCC– Secure GUI (username

and passwords)– Moves, Adds, Changes,

and Deletes (MACD) in real- time

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911 Services911 Services

• Shared local gateway (SLG)

• FCC Phase 3 compliant

• “Best in Industry”






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Verizon Business SIP Solution with AVAYAVerizon Business SIP Solution with AVAYA

Avaya SIP Telephony Solution

using Verizon Business VoIP

Service

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AVAYA and Verizon Business CompatibilityAVAYA and Verizon Business Compatibility

• Verizon Business SIP offers declared Avaya CIP Compliant with:1. Communication Manager 3.1 2. SES 3.1 – Feb. 07

We Are the Only Tier 1 Provider Certified With Avaya 3.1 Today “and Compression Certified”

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Verizon Business Verizon Business Avaya Alliance PartnerAvaya Alliance Partner

Alliance Partner

• Verizon Business Empowers Avaya Solutions By:– Extensive Network Reach & Footprint– Rich Communications Capabilities – Certified Solutions that augment

Intelligent Communications


Call Flow and Application SampCall Flow and Application SampleslesTime Permitting


Thank YouThank You

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IP Flexible T-1IP Flexible T-1

• Simplified version of IP Integrated Access

• Line based product for Key Systems

• First step toward full VoIP

• Targets sites with 2-24 lines

BenefitsBenefits

• Minimizes capital expenses

• Reduced training costs

• Increased network efficiency with voice compression and dynamic allocation

• Flexibility to migrate to full VoIP solution

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IP Flexible T1 IllustratedIP Flexible T1 Illustrated

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IP TrunkingIP Trunking

• Provides access to the Verizon Business VoIP network– Customer uses IP PBX features

• No need for expensive TDM gateway• IP Trunking Services can support:

– G711 or G729 codeces– Cisco CallManager 4.1.3, 4.2; and 5.1

» (Note: G711 or G729 if Cisco IP/IP gateway used in design)– Cisco Call Manager Express 3.4 and 4.0(G711 and G729)– Avaya Communications Manager SES 3.1 (G711 and G729)– Alcatel OmniPCX--Enterprise 7.1 (G729/G711)– Alcatel OmniPCX--Office 5.1 (G711 only) – Alcatel OmniPCX--Office Rel. 6.0 (G729/G711) – Seimens Highpath 4000 (Release 3.0)

• Targets any enterprise (200+ users) BenefitsBenefits• One carrier for voice and data• Reduces network costs and management• Reduces the cost of intra-company and PSTN (local/long distance) calls• Increase network efficiency with voice compression and dynamic bandwidth

allocation

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IP Trunking IllustratedIP Trunking Illustrated

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IP Integrated AccessIP Integrated Access

• Delivery of converged access to PBX or Key system

• Customer uses features of their PBX or Key system

• Supports 2 to hundreds of subscribers

• Increase network efficiency with voice compression and dynamic bandwidth allocation

BenefitsBenefits

• Minimizes capital expenses

• Reduce training costs

• Maximizes cost savings via cost-effective call plans and integrated CPE

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IP Integrated Access Illustrated (Combo)IP Integrated Access Illustrated (Combo)

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IP Integrated Access Illustrated (Gateway)IP Integrated Access Illustrated (Gateway)

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Hosted IP CentrexHosted IP Centrex

Network-based solution that provides complete convergence» Replaces the premises PBX, key system or TDM-based Centrex services» Provides IP-enabled features via the Internet» Services and features are managed through a familiar, web-based portal

•Targets up to 325 users per customer location per T-1

BenefitsBenefits

• Enhance productivity

• Improved efficiency

• Controlled change

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Hosted IP Centrex IllustratedHosted IP Centrex Illustrated

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Hosted IP Centrex Outside of Local FootprintHosted IP Centrex Outside of Local Footprint

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Managed IP PBX Managed IP PBX

• Managed, premises-based, IP communication solution of a customer’s IP PBX and surrounding network environments

• Verizon Business aids the customer in the following areas: Planning, Design, Implementation, On-going operation, and continuous optimization

• Verizon Business provides procedures, equipment, and defined operational activities

Benefits:Benefits:

• Single-source for expertise

• System assessment, planning/design, and implementation to ensure converged network success

• Internal IT resources focused on core business applications

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Managed IP PBXManaged IP PBX

• Managed IP PBX and surrounding network environments

• Verizon Business aids in– Planning– Design– Implementation– Ongoing operation– Continuous optimization

• Verizon Business responsible for– Equipment– Defined operational activities

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Latest News ?Latest News ?

A new Verizon company #1 Best ISP – July07

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Verizon Business ValueVerizon Business ValueExcellence in Solutions DevelopmentExcellence in Solutions Development

Leaders Quadrant for Magic Quadrant for:

North American Help Desk Outsourcing Services, 2006, and for

U.S. Managed Professional Network Services (MPNS), 1H06Gartner

October 2005 Best Practices Award for Technology Innovation for IMPACT platform

2007 recipient of Market Leadership Award for Hosted Interactive Voice Response (IVR) and IP CC services.

For Achieving Excellence in Serving Customers with IP Telephony, 2006

“Best in class on overall Voice over Internet protocol (VoIP) strategy”Forrester Wave

TM

U.S. Enterprise-Class VoIP Services, Q1 2007

FORRESTER

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References/Past Performance References/Past Performance Verizon’s Proven Track RecordVerizon’s Proven Track Record

Verizon manages:• 3,600+ customer

networks in 142 countries

• 250,000+ devices• 100,000+ routers• 50,000+ LAN switches• 80+ technologies

Verizon manages:• 54% Fortune 100• 34% Fortune 500

MPLS Attach Rate:• 40% Private IP

customers

Since 1989, Verizon has managed networks for some of the world’s most successful companies and government agencies.

Verizon outsourcing initiated Verizon outsourcing initiated with Chrysler IDNX in 1989.with Chrysler IDNX in 1989.

Currently, Verizon manages Currently, Verizon manages 3,600 customer networks in 3,600 customer networks in centers around the world.centers around the world.

Global Managed Services Customer Network Growth

2007Networks 1 4 28 60 73 203 299 352 444 1,037 1,793 2,530 2,572 2,661 3,143

1989- 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 20053,6002006

3,692

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What Makes Verizon Business Different ?What Makes Verizon Business Different ?

•We provide the ability to look at your business from an architectural and applications framework “cloud-to-desktop” outlook because of our:

»financial & operational resources»industry expertise »global reach »Carrier grade experience

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Customer PremisesCustomer Premises

IPPhone

LANIP

Phone

LAN

SIP SignalingVoice Path

PSTNPhone

T1/DSL

ApplicationServer

NS/RSServers

IntegratedRouter/Firewall

with QoS

IBM Voicemail


with QoS

NetworkGateway

Web-BasedOperations

Support System

Verizon VoIP Call Flow Verizon VoIP Call Flow IP Phone to PSTN PhoneIP Phone to PSTN Phone

VoIPVoIP NetworkNetwork

Internet orInternet orPrivate IPPrivate IP

PSTN PSTN NetworkNetwork

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Customer PremisesCustomer Premises

IPPhone

LAN

SIP SignalingVoice Path

ApplicationServer

NS/RSServers

PSTNPhone

T1/DSL IPPhone

LAN


with QoS


with QoS

IBM Voicemail

NetworkGateway

Web-BasedOperations

Support System

Internet orInternet orPrivate IPPrivate IP

PSTNPSTNNetworkNetwork

VoIPVoIP NetworkNetwork

Verizon VoIP Call Flow Verizon VoIP Call Flow IP Phone to IP PhoneIP Phone to IP Phone

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Application Example 1: Retail Chain w/ Application Example 1: Retail Chain w/ Decentralized model/Local and LD ServicesDecentralized model/Local and LD Services

Application Example 1: Retail Chain w/ Application Example 1: Retail Chain w/ Decentralized model/Local and LD ServicesDecentralized model/Local and LD Services

VzB VoIP Server

A

x1000

212-559

VZPIP/IDA

919-456 LocalPSTN Gateway

Long DistanceOn-net

A

x1000

972-729

A

x1000

919-456

Service Address123 Main; Broadway, NY

Service Address456 Elm; Mayberry, NC

Store #1 123 Main; Broadway, NY

Store #2456 Elm; Mayberry, NC

Store #3789 Maple; Oil City , TX



Service Address789 Maple; Oil Cityr TX

Media/SignalingFrom Customer to VZ VoIP network

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Application 2: Headquarters Centralized Calling Application 2: Headquarters Centralized Calling model w/Customer WAN—LD Onlymodel w/Customer WAN—LD OnlyApplication 2: Headquarters Centralized Calling Application 2: Headquarters Centralized Calling model w/Customer WAN—LD Onlymodel w/Customer WAN—LD Only

VzB VoIP Server

A

x1000

212-559

CustomerWAN

Long DistanceOn-net

A

x1000

972-729

A

x1000

919-456

Headquarters123 Main; Broadway, NY



PIP/IDA

Local PSTNServices

Local PSTNServices

Local PSTNServices

Local PSTNServices


Media/Signaling from Customer HubTo Customer remote (CPE)

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Application 3: Central Collections Center Application 3: Central Collections Center requiring ‘foreign’ local market presencerequiring ‘foreign’ local market presence Application 3: Central Collections Center Application 3: Central Collections Center requiring ‘foreign’ local market presencerequiring ‘foreign’ local market presence

VzB VoIP Server

VZPIP/IDA


Long DistanceOn-net

A

x1000

919-456

Customers located in following markets and require local number access

Broadway. NY (212-559-XXX) DID #sOil City, TX (972-729-XXXX) DID #’s


972-729DID range LocalPSTN Gateway

Centralized Call CenterCentralized Call CenterMayberry, NCMayberry, NC


Media/Signaling from Customer HubTo VZ VoiP Network. This must be established as separate service type and is not part of vfx service

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Application 4: Headquarters Centralized Calling Application 4: Headquarters Centralized Calling model w/Customer WANmodel w/Customer WANApplication 4: Headquarters Centralized Calling Application 4: Headquarters Centralized Calling model w/Customer WANmodel w/Customer WAN

VzB VoIP Server

A

x1000

212-559

CustomerWAN


Long DistanceOn-net

A

x1000

972-729

A

x1000

919-456

Service Address123 Main; Broadway, NY

Service Address456 Elm; Mayberry , NC

Headquarters123 Main; Broadway, NY





Service Address789 Maple; Oil City, TX

PIP/IDA


Media/Signaling from Customer HubTo Customer remote (CPE

Important note: Design requires Centralized Multisite local/ Ld—June target aver)

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Application 5: ‘Two Hub’ Centralized Calling Application 5: ‘Two Hub’ Centralized Calling model w/Customer WANmodel w/Customer WAN

A

212-559

A

919-456

Headquarters—East Coast123 Main; Broadway, NY

CustomerWAN

A

972-729

972-729

212-559

212-559

Long Distance

On-net

PIP/IDA

714-941

A

Headquarters—West Coast 123 Surf Blvd; Sana Ana, CA

CustomerWAN

919-456

928-717

415-659

714-941

928-717

A

A

415-659

VZPIP/IDAAnd VoIPNetworks


Media/Signaling from Customer HubTo Customer remote (CPE

1) Same rules as Application 4; however two separate hubs

Important note: Design requires Centralized Multisite local/ Ld—June target ava)

Customer First – Guiding Philosophy global capability. personal accountability. Verizon Business, AVAYA & SIP David Leon-Guerrero Business Solutions Consultant.

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