Our customer This Napa Valley wine retailer grew from a small operation to an advanced winery with a state-of-the-art facility and exceptional grapes, becoming one of the leaders in the industry. How we helped Rackspace Application Services; Salesforce Customer Success Platform; Sales Cloud and Pardot The obstacles they faced The winery struggled to track responses to email campaigns, could not calculate ROI, and lacked a central system for storing and monitoring its sales-to-order process. What we achieved together Now the winery easily tracks email responses, calculates ROI, and centrally stores and monitors its sales-to-order process. Early results included $550K+ in orders within 48 hours. Customer Case Study – Retail Wine retailer grows success with a robust marketing platform Using an optimized Salesforce platform, this wine maker tracks customer touch points, interactions, conversions and lifetime values for a clear picture of its marketing effectiveness.