8/3/2019 CUST SolMan Overview http://slidepdf.com/reader/full/cust-solman-overview 1/50 Product Management SAP Solution Manager SAP AG How You Benefit from SAP Solution Manager?
8/3/2019 CUST SolMan Overview
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Product Management
SAP Solution Manager
SAP AG
How You Benefit
from SAP SolutionManager?
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Summary
What Is SAP Solution Manager?
How To Use SAP Solution Manager?
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SAP Solution Manager: Mission Statement
With SAP Solution Manager,
you can manage your SAP solution throughout
the entire life cycle to...
ensure reliability
reduce Total Cost of Ownership
increase Return on Investments
SAP Solution Manager is delivered
as part of your annual maintenance fee!!!
... And here is how you can achieve the benefits:
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A Different Approach
A different approach is required for
managing IT solutions
It is characterized by the following
aspects
Integration
Integration is vital because you need one placewhere all information comes together
Life-cycle orientation
Life-Cycle Orientation is vital because it structuresthe customers’ tasks that customers from a time
perspective
Business-process orientation
Business processes are the glue for the informationwhich is acquired during the software life-cyle
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The SAP Solution Manager Approach
The SAP Solution Manager is a
new type of application, which…
Takes a consistent business-processand phase-oriented approach
End-to-end functionality forapplication management andcontinuous improvement
Provides full life-cycle supportand collaboration with SAP
Contains best practices forimplementation, operation andoptimization of SAP solutions
Is delivered as part of your annualmaintenance fee
Simply everything you need to manage your SAP solution !!!
Knowledge
Management
Test
Management
SupportDesk
Change
Management
Service
Delivery
OPERATE
IMPLEMENT
OPTIMIZE
Business
Process
ProjectManagement
SolutionMonitoring
KnowledgeTransfer
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Summary
What Is SAP Solution Manager?
How To Use SAP Solution Manager?
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SAP Solution Manager – Offerings
Content
Gateway to SAP
Tools
Implementation PlatformSolution MonitoringSupport DeskE-Learning *)Upgrade *)Change Request Management *)…
Implementation ContentRoadmapsServicesBest Practice Documents
SAP Active Global Support
Service Delivery Platform
*): New in 2004
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Implementation and Distribution – Typical Use Cases
Implementing the mySAP
Business Suite
Global Roll-Outs
Customizing
Synchronization
Testing
E-Learning Management
Support Desk
KnowledgeManagement
TestManagement
ServiceDelivery
ProjectManagement
KnowledgeTransfer
OPERATE
IMPLEMENT
OPTIMIZE
Business
Process
SupportDesk
ChangeManagement
SAP S l ti M
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SAP Solution Manager – Implementing the mySAP Business Suite
Implement new or additional mySAP CRM, SRM, SCM ...
scenarios
SAP R/3 customers extending to mySAP Business Suite
New mySAP customers
Accelerated implementation projects
Efficient project handling
Centralized control of cross-component implementations
Integrated documentation management
Seamless information integration between project phases
Integration of non-ABAP and non-SAP components
Task
Target Group
Benefits
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Implementing SAP Solutions
Define customersolutionbased on
SAP processes
ProjectPreparation
BusinessBlueprint Configuration
Roadmaps
Project Administration
Issue Tracking / Monitoring / Reporting
Synchronize
Cust. settings
Configureprocesses Test processes
Training
Define project
Set up systemlandscape
SAP Solution Manager
Final Preparationand Go Live
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SAP Solution Manager – Customizing Synchronization
Synchronization of customizing across your landscape
All customers with more than 1 SAP R/3 system
mySAP Business Suite customers
Consistency of customizing in multiple-system
landscapes
Reduction of manual synchronization efforts
Flexibility of configuration distribution
Sophisticated centralized configuration tracking and
monitoring
Task
Target Group
Benefits
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SAP Solution Manager – Global Roll-Out
Global standardization and harmonization ofscenarios
Large (multi-national) customers
(R/3 and mySAP)
Support of process standardization projects
Eased implementation at local sites
Reduced effort for standard adaptation
Task
Target Group
Benefits
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Living Proof: Successes and Experiences
“Our business is one hundred percent compliant with the capabilities
of mySAP CRM. Using the implementation content provided within theSAP Solution Manager is more than just documentation or a prototype,
it actually represented the groundwork for our productive system.“
Theo Kraus, CIO
“We use the SAP Solution Manager as the central repository for allproject documentation. The integrated use of SAP Knowledge Ware-house provides advanced document management capabilities andcontrol that leads to time savings in the project.”
Bernhard Thoma, SAP Project Manager at MAN
“The main driver in choosing the SAP Solution Manager was the
convincing concept of an integrated platform that managesimplementation and operations of mySAP.com, leveraging lateststate-of-the-art implementation technologies.”
Wolfgang Trabant, Project Manager, Methodology
“There is no better way to control customizing in heterogeneous systemlandscapes than with the integrated use of SAP Solution Manager‟s
customizing distribution functionality. Today, we have 9 developmentsystems that are controlled by the SAP Solution Manager.”
André Moers, B/S/H/, SAP Technology / Information Technology
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SAP Solution Manager – Testing
Manage testing in a heterogeneous landscape
Customers with high test efforts (implementation,
support packages, upgrade)
Reduced time for test preparation and execution
Support of cross-component tests
Integration with implementation projects and issuehandling
Re-use of existing testing material
Task
Target Group
Benefits
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Central Test Coordination
Example: Sales Order Processing
Create Sales Order
Configure ProductsAvailability Check
Determine Conditions
Credit Check
Receive OrderReplicate Order
Order Confirmation
Maintain Status
SAP CRM SAP APO SAP R/3
TestManagement
TestExecution
SAP Solution Manager
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Swarovski
For over one hundredyears, Swarovski has
been the global market
leader in crystal
products such as crystal
jewelry stones and
crystal components.
With the brands Tyrolit
(grinding and dressing
tools), Swarovski Optik
(precision optical
equipment) Swareflex
(reflectors for road
safety) and Signity
(synthetic gemstones),Swarovski enjoys being
the world leader when it
comes to crystal.
„ Now we have tools that are
ideal for improving the quality
and security of our test processes.
The use of the Solution Manager test
functionality has already considerably
reduced our process costs.
Helmut Krimbacher, CIO
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SAP Solution Manager – E-Learning Management
Educate end-users about new / changed processes via
e-Learning
Customers implementing new or changing existingsolutions
Easy creation and distribution of web-based learningmaterials
Re-use of existing project documents
Increased efficiency of end-user training
Improved quality of training via feedback functionality
5 SAP Tutor licenses included
Task
Target Group
Benefits
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E-Learning Management
Changes require training of the different
parties involved (e.g. end users)
Analyze results & feedback
Execute e-Learning
Distribute e-LearningMaterials to end users
Prepare e-Learning Materialsfor specific user roles
Organize / categorizee-Learning materials
Create e-Learning materials
Set-Up efficient end-user training strategy with e-Learning
Analyze results & feedback
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SAP Solution Manager – Support Desk
Efficient management of IT support
All Customers (especially with largeIT organizations)
Faster issue resolution
Higher quality of issue resolution
Central handling of support messages
Easier settlement of support costs
ServiceDelivery
Business
Process SupportDesk
Task
Target Group
Benefits
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End-to-End Incident Management
SAP Support
Customer SAP
Provides Solution Finds
Solution
or
3
Forwards Problem
Provides Solution
4Provides Solution
2
Searches for
Solution
Customer'sSolutionDatabase
SAP Note DatabaseService Products
Best Practices
1
Report
Incident
SAP System
Support Desk
End User SolutionSupport
SAP ServiceMarketplace
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M it i T i l U C
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Monitoring – Typical Use Cases
Solution Monitoring
Service Level Management
Landscape Reporting
Central SystemAdministration
SupportDesk
ServiceDelivery
SolutionMonitoring
OPERATE
IMPLEMENT
OPTIMIZE
BusinessProcess
SAP S l ti M S l ti M it i
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SAP Solution Manager – Solution Monitoring
Central, real-time monitoring of systems, businessprocesses and interfaces
Customers with complex and distributed system
landscapes
Central point of access to all monitoring information
Avoid critical situations by proactive monitoring Fast issue resolution
Openness
Task
Target Group
Benefits
M it i
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The “Old” Concept:
Increasing number of components
New components with individualadministration and monitoring tools
Exploding costs for training,implementation and operations
The “New” Concept:
Single point of access
Central coverage of end-to-endprocesses
Consideration of inter-systemdependencies
Monitoring
CUS
SCM
R/3
4.6C
CUS
SCM
R/3
FVS
4.6C
PLM
CRM CUS
SAPSolution
Manager
FVS PLM
CRM CUS
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SAP S l ti M S i L l M t
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SAP Solution Manager – Service Level Management
Comprehensive service level management and reporting to
administrators and customers
IT Organizations
IT Service Provider
Easing service level management
Summarizing several systems in one report
Support of strategic decisions
Recommendation of optimizations
Task
Target Group
Benefits
E l W t h Al t (EWA) d S i L l R ti
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Early Watch Alert (EWA) and Service Level Reporting
SatelliteSystems
SAPSolution
Manager
CollectData
1
Send EarlyWatch Alert(EWA) Data
AggregateEWA Data
GenerateService Level
Report
Process Owner/Business Partner
2
Forward ReportCheck Report
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SAP Solution Manager Landscape Reporting
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SAP Solution Manager – Landscape Reporting
Provide list of all hardware and software componentsof the landscape
All customers
Quick reporting of current solution
Detailed list view of hosts, databases, systems,software components and support package levels
Consolidation of maintenance efforts due to easierstandardization of patch levels
Task
Target Group
Benefits
SAP Solution Manager Central System Administration
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SAP Solution Manager – Central System Administration
Central administration of systemsin an SAP solution
All customers
Automated support of periodic and sporadic
administration tasks Time savings due to central access to
administered systems
Automated logging of activities
Reporting across the whole solution
Task
Target Group
Benefits
SAP Solution Manager Service Delivery
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SAP Solution Manager – Service Delivery
Offer, setup and improve Service and Support
Processes for all SAP technologies
All customers
Manage technical risk and ensure technical robustness
Exploit the full potential of your SAP solution
Acquire the right core competen-cies to manage yoursolution
Improve quality of services
Easy ordering and delivery of services
Perform self-service
Task
Target Group
BenefitsServiceDelivery
Business
Process SupportDesk
SAP Active Global Support Solution Support Services
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Solution Support Services
SAP Active Global Support – Solution Support Services
Price List
Offerings
Solution Management
Optimization
Performance• Business Process Performance Optimization
• SAP Storage Subsystem Optimization
• SAP Remote Performance Optimization
• SAP EarlyWatch Check
Application Integration• SAP Business Process Management
• SAP Interface Management System Adminin.
• SAP System Administration
Data Volumes• SAP Data Management
• SAP Data Archiving Optimization
Testing• SAP Test Management Optimization
• SAP Volume Test Optimization
Empowering
SAP OperationsCompetence Assessment
SAP OperationsCompetence Empowering
Empowering Workshops
Services to support theimplementation of SAPSolution Manager
SAP Online KnowledgeProducts
Safeguarding
Safeguarding forImplementation
SAP SolutionManagementAssessment
Remote SafeguardingServices
• SAP GoingLive Check
• SAP GoingLive FunctionalUpgrade Check
• SAP Upgrade Weekend Support
• SAP OS/DB Migration Check
SAP Maintenance Contract (Standard Support)Implementation Tools and Methodologies; Available Source Code; TestingAdministration and Automation; Access to Best Practices; Empower CCC; ProactiveRemote Services; SAP Software Upgrades; Monitoring for systems and corebusiness processes; problem resolution; global 7x24 problem resolution; global7x24 escalation procedures, SAP Software Change Managment
Customized
OfferingsPremium Engagments: SAP MaxAttention (Solution Maintenance / Onsite / SLA / IQP)
Support Advocate / SAMs
SAP IT Service and Application Management
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SAP IT Service and Application Management
The central benefits
of SAP IT S&AM are
• ITIL compliance• Reduction of TCO• Protection of customers‟
SAPinvestment• Quick ROI
SAP ITService
Management
SAP Application Management C u s t om er „ sI T d e p ar t m en t
Service Support
Service Delivery
Operations
Requirements
Build
Deploy
Operate
Optimize
C u s t om er „ s
B u si n e s s uni t
Integration
Design
Operations &Optimization
Design
Build & Deploy
Powered by SAP Solution Manager
SAP IT Service and Application Management provides an end-to-end
description of the most important operating and management processes
that need to be followed within the lifetime of your solution.
The SAP Solution Manager is the key enabler of SAP IT S&AM
Service Proposals and Ordering Process
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Service Proposals and Ordering Process
SAP SolutionManager
Transparent Documentationof Solution Landscape
Service Delivery via
SAP Solution Manager3
SAP Service
Marketplace
Order Servicesthrough direct linksto SAP Marketplace
2SAP SolutionManager
Get suitableServices and BestPractices Proposals
1
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Upgrade – Typical Use Cases
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Upgrade – Typical Use Cases
Upgrading SAP components
Implementing the
mySAP Business Suite
Testing
E-Learning Management
Support Desk
KnowledgeManagement
TestManagement
ServiceDelivery
KnowledgeTransfer
OPERATE
IMPLEMENT
OPTIMIZE
BusinessProcess
SupportDesk
ProjectManagement
ChangeManagement
SAP Solution Manager – Upgrading SAP Components
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SAP Solution Manager – Upgrading SAP Components
Perform the upgrade of one or more SAPcomponent withinin the solution landscape
Customers planning to upgrade oneor several of their SAP components
Streamlined upgrade project management
Integration of all upgrade-related activities Transparent documentation of changes
Integration of available support services forupgrades
Professional guidance
Task
Target Group
Benefits
SAP Solution Manager Attacks Known Cost Drivers
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SAP Solution Manager Attacks Known Cost Drivers
Hardware upgrade
Technical upgrade (Downtime) & preparation
Modification adjustment / New functionality
0%
5%
10%
15%
20%
25%
30%
Project management
End-User training
Test organization and execution
Change Management
E-Learning Management
Test Management
Upgrade Roadmap
SAP Solution Manager
SAP Downtime Assessment
SAP Modification Clearing Service
SAP Test ManagementOptimization
SAP SolutionManager
as Service Platform
Upgrade Services
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Change Request Management – Typical Use Cases
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Change Request Management Typical Use Cases
Change Request
Management
Implementing the
mySAP Business Suite
Upgrading SAP components
Testing
E-Learning Management
Support Desk
KnowledgeManagement
TestManagement
ServiceDelivery
KnowledgeTransfer
OPERATE
IMPLEMENT
OPTIMIZE
Business
ProcessSupport
Desk
ProjectManagement
ChangeManagement
SAP Solution Manager – Change Request Management
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SAP Solution Manager Change Request Management
Adapt the solution to changed requirements
Customers performing change management or upgrade
projects
Comprehensible documentation of planned and
implemented changes and their ramifications
Improve efficiency of change management projects
Minimize business disruptions
Tracking and auditability
Task
Target Group
Benefits
Change Management (ITIL Scenario)
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Change Management (ITIL Scenario)
“The objective of change management is to carry out changes
economically and in a timely manner with minimal risk”
Registration andClassification
Approval
Evaluation / PostImplementation Review
ChangeManage-
ment
Building
Testing
Implementation
Program/Project
Manage-ment
Monitoring andPlanning
Authorization andImplementation
ChangeMonitoring
Technical Scope of Change Request Management
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Technical Scope of Change Request Management
Import SAP support packages (transaction SPAM)
Implement SAP notes(transaction SNOTE)
Modification adjustments (transaction SPAU)
Install Add-Ons (transaction SAINT)
Implement Upgrade (from technical and content point of view)
Change scenarios, processes, and process steps
Implement new scenarios, processes, and process steps
Implement new SAP products and Add-Ons
Change and enhance customer owned developments
Change Customizing
Add and change master data
Add and change organizational data
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Summary
What Is SAP Solution Manager?
How To Use SAP Solution Manager?
SAP Solution Manager in a Solution Landscape
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Part of SAP NetWeaver
Can service all SAP technologies
Integrates non-SAP products
Provides centralized …
Transparent processes
Transparent system landscape
Documentation
Testing
Configuration andcustomizing
Note handlingMonitoring
Service deliveryand execution
SAP Solution Manager in a Solution Landscape
Other
SAP
SAP
SAPSol
Man
Other
SAP Solution Manager @ Work
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g @
Infrastructure (operating system, network, database, hardware)
Business Applications based on SAP NetWeaver
Other
application
SAP Solution Manager
Process
Step 1
Process
Step 2
Process
Step 3
Process
Step 4
Process
Step 5
End-to-End Business Process Flow
UpgradeSupport Desk
Business Processes
Monitoring
Implementation Change Request Management
SAP Solution Manager – Future Coexistence Scenarios
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g
KnowledgeManagement
TestManagement
SolutionMonitoring
ProjectManagement
SupportDesk
ChangeManagement
ServiceDelivery
LearningSolution
3rdParty
ProjectManagement
3rdParty
ChangeManagement
3rdParty
KnowledgeWarehouse
3rdParty
TestAutomation
3rdParty
SupportDesk
3rdParty
OPERATE
IMPLEMENT
OPTIMIZE
SolutionMonitoring
3rdParty
BusinessProcess
SAP ActiveGlobal Support
KnowledgeTransfer
SAP Solution Manager – Key Benefits
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g y
Delivered at no additional cost
Increasing reliability of IT solution
Reducing cost of implementation,
operations, and change management
projects
Accelerating time to benefit
Leveraging existing IT investments
Available for existing SAP solutions !!!