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SAP Solut ion Mana ger
fo r Im plement ing
SAP Business Sui t e
Product Management SAP Solution ManagerSAP AG
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Implementat ion Pro jec t s
ProjectPreparation
Provide initial
planning andpreparation for
your SAP project
BusinessBlueprint
Documents thebusiness processrequirements of
the company
Realization
Implement business
and processrequirements based
on the BusinessBlueprint
FinalPreparation
Complete thepreparation for
Go Live
Go Live &Support
Cut over to
live productiveoperation and
continuoussupport
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Chal lenges Dur ing Im plement at ion Project s
Lack of integration expertise (functional and technical) relatedto SAP Business Suite during implementation
• Solution design and related technical feasibility aspects
• Sizing of the required hardware
• Scenario-specific installation aspects
• Managing a multi-component implementation
• Customizing Synchronization between SAP Business Suite components
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Implementation Process
Implementation Content & Services
Imp lement a t i on w i thSAP Solut ion Manager
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How t o Use SAP Solut i on Manager in a Pro ject
Project Definition and Description• Project type
• Naming, roles, language
• Project standards (Status, keywords, documentation types)
• Timeframe
Define System Landscape• Development
• Quality Assurance
• Production
• …
ProjectPreparation
BusinessBlueprint Realization Go Live &
SupportFinal
Preparation
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How t o Use SAP Solut i on Manager in a Pro ject
Define Business Blueprint via Business Process Repository• Customer Business Process requirements, analysis, documentation and management /
Scoping• Visualization of Standard Business Process by scenario description, product
documentation, demos, and transactions
• Project-specific adaptation, for example, new Processes, documentation at each level(Requirements, print outs, reports, concepts), …
• Generation of Blueprint
Project Issue Management, Status Management
SAP Feasibility Check
ProjectPreparation
BusinessBlueprint Realization Go Live &
SupportFinal
Preparation
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Business Bluepr int – Def ine Business Bluepr int
Select your Bus iness Scenar ios andacc ord ing Bus iness Process Templates
Get a g raph ica l d i sp lay o f your com ponent -
spec i f i c o r c ross -component scenar io
Bus iness Proc ess
Repos i tory
Add Bus iness Process Steps f rom
the Bus iness Process Repos i tor y to
your Bus iness Process Templat e
Process
Steps
Business
Process
Template
Order to Cash
Mobi le Sales
Internet Sales
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How t o Use SAP Solut i on Manager in a Pro ject
Configuration• Configuration guides for Standard Business Scenarios
• Configuration support per scoped structure element, for example, productdocumentation, IMG, non-ABAP configuration, BC sets, and CATTs
• Project documentation, for example, customizing, modification, enhancements
• Customizing Synchronization
Testing• Define and maintain test cases, test catalog
• Organize and perform testing
• Manage problems in Service Desk
ProjectPreparation
BusinessBlueprint Realization Go Live &
SupportFinal
Preparation
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Real izat ion
Customiz ing
Ass ignment o f t es t cases
• Configuration of processrequirements, specified in theBusiness Blueprint
• Automatic assignment ofcustomizing links and test cases
• Assignment of customer specificlearning material
Ass ignment of learn ing
mater ia l
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Real izat ion – Cust omiz ing Synchronizat ion
Ensures that Customizing of certain objects is in-sync across systems
Reuses Customizing (e.g. of SAP R/3) in other systems(e.g. SAP CRM)
Avoids redundant Customizing activities in a solution landscape
Customizing data TransportR/3DEV
R/3QAS
R/3PRD
CRMDEV
CRMQAS
CRMPRD
APODEV
APOQAS
APOPRD
...DEV
...QAS
...PRD
Transport
TransportTransport
TransportTransport
TransportTransport
Central
sys tem
Predefinedlist of
synchronizingobjects
Customizing
Distribution
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Cent ra l Test Coordinat ion
Create Sales Order
Configure Products
Availability Check
Determine Conditions
Credit Check
Receive OrderReplicate Order
Order Confirmation
Maintain Status
SAP CRM SAP SCM SAP ECC
TestManagement
TestExecut ion
SAP Solut ion Manager
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How t o Use SAP Solut i on Manager in a Pro ject
ProjectPreparation
BusinessBlueprint Realization Go Live &
SupportFinal
Preparation
Train End Users for SAP ERP 2004• Web based end user training
• 5 SAP Tutor (recorder) licenses
Deliver SAP GoingLive Check
Handover to Support Organization
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E-Learning Managem ent
Changes requ i re t ra in ing o f t hedi f ferent par t ies involved (e.g. end
users)
Analyze resu l ts & feedback
Execut e e-Learning
Dist r ibute e-LearningMater ia ls to end users
Prepare e-Learning Mater ia lsfor spec i f i c user ro les
Organize / c at eg or izee-Learning m ater ia ls
Create e-Learning mat er ia ls
Set -Up ef f ic ient end-user t ra in ing s t ra tegy w i th e-Learn ing
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SAP STANDARD SUPPORT- Mainst ream , Ext ended, and Customer -Spec i f i c Main tenance -Test administration and automation; access to Best Practices; empower CCC; proactive remote services;SAP software upgrades; monitoring for systems and core business processes; problem resolution; global7x24 problem resolution; global 7x24 escalation procedures
PREMI UM SUPPORT OFFERINGS
World Class Support Offer ings
Provided by SAP Act ive Global Support
PREMIUM OFFERINGS
Solut ion ManagementOpt imizat ion• Performance
• Application Integration
• System Administration
• Data Volumes
• Testing
• Early Watch Reporting
Safeguarding• SAP Safeguarding for
Implementation
• SAP Safeguarding for SolutionImprovement
• Remote Safeguarding Services
• SAP Safeguarding ComplexSolutions / ImplementationQuality Program (IQP)
CUSTOMER SPECIFIC
PREMIUM OFFERINGS
ALL SUPPORT OFFERINGS ARE POWERED BY
SAP SOLUTION MANAGER
SAP MaxAt t en t ionFocus: Implementation,Operations, Upgrade
Suppor t A l l ianc e Manager (SAM)
Suppor t Advocate
Empower ing• SAP Empowering Assessment
• SAP Empowering Support
• Empowering Workshops
• Services to support theimplementation of SAP SolutionManager
• SAP Online Knowledge Products
Protec t ion o f Inves tment• Value proposition and
technical upgrade strategy
• Release and upgrade planning
• Solution maintenance
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Implement at ion and Dis t r ibu t ion
New Feat ures w i t h SAP Solut ion Manager 7.0
Roadmap (functional enhancements)• Documentation features synchronized with project
• UI improvements for accelerators
• Authorizations for tab display/change
• Additional Roadmap content
Digital Signature• Digitally sign project and/or general documents
Business Blueprint/Configuration - smaller enhancements• Check-in/check-out of documents
• Change history for all tabs
• Where-used list for all content assignment tabs(ST 320 SP 07)
• Improved usability for multi-component handling(ST 320 SP 07)
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Implementation Process
Implementation Content & Services
Imp lement a t i on w i thSAP Solut ion Manager
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SAP Solut i on Manager – Roadmaps at a Glance
Implementation Methodology Provided Through Roadmaps• Implementation Roadmap for mySAP Business Suite
• Target Group: Project Managers, Functional Implementation Team(Application Consultants)
• Milestone/synch points concept and alignment of support services
• Solution Management Roadmap
• Target Group: Technical Implementation Team (Technical Consultants)• Milestone/synch points concept and support services aligned
• Global Template Roadmap:
• Target Group: Program / Project Managers
• Roadmap content adapted to SAP Solution Manager usage
• Upgrade Roadmap
• Bundling SAP's knowledge and best practices for the entire upgrade procedure for anentire system landscape from a functional and technical perspective
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Roadm ap in Det ai l
Graphical entry into and statusoverview about your project
Phase-driven approach forfunctional and technicalimplementation and ongoingoperation activities
Links to accelerators for yourproject phase
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Implem entat ion Content : Business Sc enar ios
Business Scenarios include various Business Processdescriptions and guided configuration support for SAP Solutions
Advantages:• Business Scenarios are designed to help customers to reduce costs, to increase revenue, and
to increase customer satisfaction
• Business Scenarios are designed to support nested Business Processes in Sales, Service,and Marketing across various Interaction Channels
BusinessScenario
ProcessStep
Process Visualized byComponentView
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Implement at ion Content
Structure itemsfor "generic" configurationsupport
Scenarios
Solution
General Settings
Connecting Systems
Data Replication
Engines
Portals
Basic Settings for <Solution>
Basic Settings for <Key Capability>
Basic Settings for <Channel>
Basic Settings for <Technology>
<Product Version>
Configuration Structures
Master Data
Organizational Units
...
Business Processes
<Scenario>
<Scenario>
...
Scenarios
<Solution>
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Implement at ion Content in Deta i l – Component
View
Scenario
Business Process 1
Business Process 2
Process Step 1
Process Step 2
...
Process Step 1
...
VISUALIZE flow of business processesand process steps
Show components required bybusiness scenario or process
Show business partners or externalsoftware required by the business
scenario or process
TransferCampaign, TargetGroup,Products,Attachments,Alloc. to
Mobile
CRM MOBILE CLIENT
TransferActivitiestoCR MMobile
Referenceto BusinessProcess:CustomerVisitand OrderEntry
CRMSERVER
CreateCampaign
ReferencetoBusiness Process:
TargetGroupCreation
CreateCollaterals
Allocateto campaign
PlanKeyFigures
Plan Allocations
ReleaseCampaign
TransferCampaign
TransferTargetGroups
ExecuteCampaign
ReferencetoBusiness Process:LeadProcessing
ReferencetoBusiness Process:OrderProcessin B2BeSelling
ReferencetoBusiness Process:OrderProcessin B2CeSelling
SAPR/3
CreateAccounting Object(WBS)
PostDirectMarketing Coststo
AccountingObject(WBS)
SettleDirectMarketing Coststo
ProfitabilitySegment
LoadCost Drivers
AssessOverheadCosts toWBSElement
SAPSEM
PerformMarketAnalysis
Updatethe CampaignHierarchy
LoadCampaign Attributes
Updatethe KeyFiguresfor the
Campaign
LoadAllocations
UpdateDirect MarketingCosts
Info
UpdateActivities Info
UpdateOverhead CostsInfo
Perform Campaign Analysis
Scenario-oriented structure(= Business Process Hierarchy)
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Implement at ion Content i n Deta i l -
Transact ions
• Match scenario-oriented approach tofunctions in SAP world
• Evaluate/test-drive SAP Software in acustomer project during the BusinessBlueprint Phase
• Organize and test SAP solutions
Scenario
Business Process 1
Business Process 2
Process Step 1
Process Step 2
...
Process Step 1
...
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Implement at ion Content i n Deta i l –
Conf igurat ion
• Provide process-oriented
Customizing approach
• Document non-ABAP-Customizing
Scenario
Business Process 1
Business Process 2
Process Step 1
Process Step 2
...
Process Step 1
...
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Implementat ion Content in Deta i l
SAP Net Weaver
SAP Solut ion Manager
m ySAP SCM
m ySAP PLM
mySAPSRM mySAPCRM
m ySAP ERPFinancials,
Human Resources,Corporate Services,Operations,Analytics,
Self-Services, …
SAP Solution Managerenables an effective andprocess-basedimplementation supportfor end-to-end businessprocesses across front-and back-office
systems…
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m ySAP SCM
m ySAP PLM
mySAPSRM
mySAPCRM
Implem entat ion Content for mySAP Business
Sui te
m ySAP ERP
ERP and Adapt ive Bus iness Solut ions
BusinessBlueprint Realization
Blueprinting Content:• Predefined SAP Business Processes• Visual process flow diagram• Detailed process descriptions for SAP
Business Processes
Configuration Content:• Predefined configuration activities for all
SAP Business Processes• ABAP and Non-ABAP customizing support• Process driven implementation
methodology• Ready-to-use template projects based on
SAP Best Practices
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m ySAP SCM
m ySAP PLM
mySAPSRM
mySAPCRM
Implem entat ion Content for mySAP Business
Sui te
m ySAP ERP
ERP and Ada pt ive Business Solut ions
FinalPreparation
Go Live &Support
Testing Content:• Test cases according to standard
Business Scenarios• Available as MS word documents in
Solution Manager• Ideal starting point for testing and
rollout to line of business• Can be adjusted easily in projects to
specific project needs
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Implementat ion Content fo r Indust r ies
Service Industries• Media
• Postal Services
• Professional Services
• Logistic Service Provider
• Railways
• Utilities
• Retail
• Wholesale Distribution
• FI-CA
Financial & Public Sector• Banking
• Insurance
• Public Sector
• Higher Education & Research
• Defense & Security
• Health Care
Manufacturing Industries• Aerospace & Defence
• Automotive
• Chemicals
• Oil&Gas
• Consumer Products
• Life Sciences
• High Tech
• Industrial Machinery & Components
• Mill Products
• Service and Asset Management
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Customer
SCMSCM
CRMCRM
ERPERP
Customer Landscape
SAP
SAP SolutionManager
SAP ServiceMarket Place
• Content corrections• New Scenarios• SAP Notes
SAP Development Landscape
SAP Cont ent Updat es
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SAP Safeguarding for Im plem ent at ion
SAP Safeguarding for Im plement at ion
T I M E
TechnicalIntegration
Check
Core business
processimplemented
IT landscapeimplemented
Critical Interfaces and core business
processes implemented
GoingLiveCheck:
(Analysis)
GoingLiveCheck:
(Optimi-zation)
Core business processes and interfaces tested
Sta r t o f p roduc t ion
GoingLiveCheck:
(Verific-ation)
Business
bluepr int andtechnica l des igncomple ted
Projectplan
completed
TechnicalFeasibility
Check
SAP Safeguard ing fo r Imp lementa t ion t a i l or s i t se l f t o your imp lementa t ion p ro jec t .
This means that you may not rec eive a l l the chec ks ment ioned above. You receive a
se lec t i on o f checks – those tha t a re su f f ic ien t t o sa feguard your p rojec t .
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BestPractices
Best Prac t ic es for Solut ion Management
Guide you through complex issues in the technicalimplementation
Best Practice Documents• System Landscape Planning
• Network Planning
• Sizing
• System Landscape Copy
• Data Consistency
• Initial Download Configuration
• Data Upload
Self-Services• Planning Session
• Technically Configuring mySAP Solutions
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SAP Solut ion Man ager –
Implem ent i ng the my SAP Business Sui t e
• Implement new or additional mySAP CRM, SRM, SCM ...
scenarios
• SAP R/3 customers extending to mySAP Business Suite
• New mySAP customers
• Accelerated implementation projects
• Efficient project handling
• Centralized control of cross-component implementations
• Integrated documentation management
• Seamless information integration between project phases
• Integration of non-ABAP and non-SAP components
Task
Target Group
Benef i ts
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Implement at ion – Benef i ts in Deta i l
During the Implementation Project• Implementation and Upgrade Roadmap
• Automated system landscape information
• Documentation of the business processes
Just before Go Live• Management of patch levels
• Consolidated EarlyWatch Alert for the whole solution
• GoingLive service delivered based on customer solution
Operating the Solution• Open end-to-end application management
• Following SAP’s best practices for application support
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Living Proof: Suc c esses and Ex per ienc es
“Our business is one hundred percent compliant with the capabilitiesof mySAP CRM. Using the implementation content provided within the SAPSolution Manager is more than just documentation or a prototype, it actuallyrepresented the groundwork for our productive system.“
Theo Kraus, CIO
“We use the SAP Solution Manager as the central repository for allproject documentation. The integrated use of SAP Knowledge Ware-
house provides advanced document management capabilities and controlthat leads to time savings in the project.”
Bernhard Thoma, SAP Project Manager at MAN
“The main driver in choosing the SAP Solution Manager was theconvincing concept of an integrated platform that managesimplementation and operations of mySAP.com, leveraging lateststate-of-the-art implementation technologies.”
Wolfgang Trabant, Project Manager, Methodology
“There is no better way to control customizing in heterogeneous systemlandscapes than with the integrated use of SAP Solution Manager’scustomizing distribution functionality. Today, we have 9 development systemsthat are controlled by the SAP Solution Manager.”
André Moers, B/S/H/, SAP Technology / Information Technology
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© SAP 2007 / Page 34
Copyr ight 2007 SAP AG
Al l r ights reserved
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