CUSTOMER @ CSEB Chhatisgarh State Electricity Board Generation, Transmission & Distribution (Unbundled) HO: Raipur, Chhattisgarh Employee: 18000 + Consumer 3 Million Objective: Establishing an integrated business process platform with the SAP for Utilities solution portfolio, including the SAP® Supplier Relationship Management application. Implementation Partner: Tata Consultancy Services Key Challenges Integrate people, processes, and power plants across the entire business Improve operational and management decision making with better access to accurate data Automate manual and paper-based processes Adopt best practices for Energy Billing & Customer Financial Supply chain. Optimize the performance of aging Implementation Best practise Dedicated team alloted with new department in EITC formed for ERP headed by Chief Engineer. Strong mindset of the module leaders to cover the whole state for training and support. (Total location: 245) Firm decisions from Management about dates of migration from paper based to online. Strategic & Financial benefits: Increase of billing coverage. Transparent procurement system with reverse auction. Reduction of spares in stores. Customers paid bills online, through ATM and through Banks. Regulatory boards query response time decreased Increased productivity Why SAP Was Selected Demonstrated understanding and expertise in the power industry Integrated solution that supports best practices for power companies One-stop solution for transactions and reporting through the use of interactive dashboards Integration of business processes SAP BUSINESS PROCESS PLATFORM CSEB PRESENTATION AT SAP SUMMIT SHOWCASE CUSTOMER CHHATISGARH STATE ELECTRICITY BOARD