Crystal Fire - Lowe'spdf.lowes.com/operatingguides/811560013122_oper.pdf · The Crystal Fire™ burner you have selected is designed to provide the utmost in safety, reliability,

Page | 1 www.outdoorrooms.com Crystal Fire 42435 REV Q 8-20-18

CAUTION DO NOT DISCARD THIS MANUAL

Important operating and

maintenance instructions

included.

Read, understand, and

follow these instructions

for safe installation and

operation.

WARNING

Crystal Fire

GAS-FIRED

HOT! DO NOT TOUCH.

SEVERE BURNS MAY RESULT.

CLOTHING IGNITION MAY RESULT.

Glass and other surfaces are hot

during operation and cool-down.

Young children should be carefully supervised when they are in the area of the appliance

Children and adults should be alerted to the hazards of high surface temperatures and should stay away to avoid burns or clothing ignition

Clothing or other flammable materials should not be hung from the appliance or placed on or near the appliance.

WARNING

Improper installation, adjustment, alteration, service, or

maintenance can cause injury or property damage. Read the

installation and maintenance instructions thoroughly before

installing or servicing this equipment.

User Manual for: CF-20-LP, CF-12, CF-1616, CF-30, CF-1224, CF-2424, CF-1242, CF-1242-L, CF-1264, CF-12120,

NF-16-RD, NF-1919, NF-7X37, NF-7X19, Other UL Listed burner sizes

DANGER If you smell gas:

Shut off gas to the appliance

Extinguish any open flame.

If odor continues, keep away from the

appliance and immediately call your gas

supplier or fire department.

WARNING Do not store or use gasoline, or other

flammable vapors and liquids, in the vicinity of

this or any other appliance. An LP-cylinder not

connected for use shall not be stored in the

vicinity of this or any other appliance. Any guard or other protective device removed for servicing the

appliance shall be replaced prior to operating the appliance

WARNING: For outdoor use only

CARBON MONOXIDE HAZARD

This appliance can produce carbon monoxide which has no odor.

Using it in an enclosed space can kill you.

Never use this appliance in an enclosed space such as a camper, tent, car, or home.

DANGER

http://www.outdoorrooms.com/


Read this manual before installing or operating this appliance.

Please retain this owner’s manual for future reference.

Congratulations

Congratulations on selecting an Outdoor GreatRoom Company decorative gas appliance. The Crystal Fire™ burner you have selected is designed to provide the utmost in safety, reliability, and efficiency.

As the owner of a Crystal Fire™, you’ll want to read and carefully follow all of the instructions contained in this owner’s manual. Pay special attention to all cautions and warnings.

This owner’s manual should be retained for future reference. We suggest you keep it with other important documents and product manuals.

This information contained in this owner’s manual, unless noted otherwise, applies to all models and gas control systems.

Your new Crystal Fire™ will give you years of durable use and trouble-free enjoyment.

Homeowner Reference Information

Model name:______________________________ Date of purchase/installation_________

Serial Number:___________________________ Location on appliance:_________________

Dealer purchased from:____________________ Dealer Phone:________________________

Notes:______________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

We recommend that you record the following

pertinent information about your appliance

Listing Label

Information/Location

The model information

regarding your specific

appliance can be found

on the rating plate

attached to your burner

via a metal chain. See the

sample rating plate at

right for locations of

specifications.

Serial Number

Model

Orifice Sizing

Fuel Type



‘

Table of Contents 1. Listing and Code Approvals

a. Appliance certification

b. BTU specifications

2. Getting Started

a. Design and installation considerations

b. Tools and supplies required

c. Inspect the appliance and components

3. Framing and Clearances

a. Clearances to Combustibles

b. Framing and Enclosure for LP Gas Supply

4. Setting up your Burner

a. Burner Assembly

b. Glass Installation

c. Igniter Installation and Grounding

5. Gas Hookup and Information

a. Fuel

b. Gas pressure

c. Gas connection

d. LP Gas supply

6. Lighting and Operation

7. Finishing

8. Troubleshooting

9. Service and Maintenance

10. Reference Materials

a. Service parts list

b. Contact information

c. Limited one-year warranty

Installation and repair should be done by a qualified service person. More frequent cleaning may be required as necessary. It is imperative that the control compartment, burners, and circulating air passageways of the appliance are kept clean



What’s included…

CF20-LP

Burner assembly

Black propane hose with

regulator

Flexible metal gas line

Ball valve

Piezoelectric igniter

#43 Orifice (LP)

#31 Orifice (NG)

2 bags of decorative glass

CF-1224

Burner assembly


regulator


Ball valve


#43 Orifice (LP)

#31 Orifice (NG)


CF-2424

Burner assembly


regulator


Ball valve


#36 Orifice (LP)

#17 Orifice (NG)


CF-1242

Burner assembly


regulator


Ball valve


#31 Orifice (LP)

#21 Orifice (NG)


CF-1242-L

Two-Piece burner

assembly


regulator

Ball valve


#31 Orifice (x2) (LP)

#21 Orifice (x2)(NG)


Manifold kit (T-connector

and Flexible Metal hose)

CF-1264

Burner assembly


regulator



#31 Orifice (LP)

#21 Orifice (NG)


CF-12120

2-Piece Burner assembly


regulator

Manifold kit (T-connector

with 2 flexible metal hoses)


#31Orifice(x2) (LP)

#21 Orifice (x2)(NG)


NF-16-RD

Burner assembly


regulator


Ball valve


#43 Orifice (LP)

#31 Orifice (NG)


NF-7X37

Burner assembly


regulator


Ball valve


#31 Orifice (LP)

#21 Orifice (NG)


NF-7X19

Burner assembly


regulator

Ball Valve



#43 Orifice (LP)

#31 Orifice (NG)


NF-1919

Burner assembly


regulator


Ball valve


#36 Orifice (LP)

#17 Orifice (NG)


CF-12

Burner assembly


regulator


Ball valve


#55 Orifice (LP)

#49 Orifice (NG)

1 bag of decorative glass

CF-30

Burner assembly


regulator


Ball valve


#31 Orifice (LP)

#17 Orifice (NG)


CF-1616

Burner assembly


regulator


Ball valve


#55 Orifice (LP)

#49 Orifice (NG)

1 bag of decorative glass



Model Orifice Size Max input BTU

LP NG LP NG

·CF-20 ·NF-16

#43 #31 55331 51706

·CF-1224 ·NF-719

#43 #31 55331 51706

·CF-2424 ·NF-1919

#36 #17 79229 107465

·CF-1242 ·NF-737

#31 #21 100588 90776

·CF-1264 #31 #21 100588 90776

·CF-12120 ·CF-1242-L

#31(2) #21(2) 100588

(per half) 90776

(per half)

CF-30 #31 #17 90,000 90,000

CF-12 #55 #49 20000 19500

CF-1616 #55 #49 20000 19500

MODEL: CRYSTAL FIRE CF-20-LP, CF-12, CF-30, CF-1616, CF-

1224, CF-1242, CF-2424, CF-1242-L, NF-719, NF-737, NF-16, NF-

1919, CF-1264, CF-12120

LABORATORY: Underwriters Laboratories, Inc. (UL)

TYPE: Decorative Gas-Fired Outdoor Fireplace

STANDARD: Out Decorative Gas Appliances ANSI

Z21.97-2014 * CSA 2.41-2014

The Crystal Fire has been tested in accordance with

ANSI Z21.97-2014 and CSA 2.41-2014 for Canada

and has been listed by Underwriters Laboratory (UL) for

installation and operation as described in these

installation and operating instructions.

The installation must conform with local codes or, in

the absence of local codes, ANSI Z223.1 * NFPA 54

National Fuel Gas Code – Natural Gas and Propane

Installation Code, CSA B149.1 – or Propane Storage

and Handling Code, CSA B149.2

1 Listing and Code Approvals

A. Appliance Certification B. BTU Specifications

FOR DIY FIRE PIT MODELS

DIY-38 uses an NF-1919 burner



NF-16 CF-20 CF-12 CF-30

*For reference only. Burners not to scale

CF-1616



2 Getting Started This appliance is a Decorative Gas Appliance for OUTDOOR USE ONLY and MUST NOT be used for cooking.

Place the Crystal Fire on a flat and stable surface in an outdoor location such as a patio or deck. This location must be adjacent to the gas supply line or LP gas supply cylinder. DO NOT locate the appliance where it will get excessively wet or submerged in water.

A. Design and Installation Considerations

When planning an appliance installation, it’s necessary to

determine the following information before installing:

Where will the appliance be installed? See section 3

Gas supply piping. See section 4

Framing and finishing details. See sections 3,7

B. Tools and Supplies Required

Before beginning the installation, be sure that the

following tools and supplies are at hand.

Gloves

Safety Glasses

Phillips screwdriver

Non-corrosive leak-check solution

Wrenches

1 AAA battery

WARNING

The Outdoor GreatRoom Company

disclaims any responsibility for, and

the warranty will be voided by, the

following actions:

Installation and use of any damaged

components.

Modification of the burner assembly

Installation other than as instructed by the Outdoor GreatRoom Company.

Any such action may cause a fire hazard

WARNING Do NOT use this appliance if any part of it has been underwater. Have a qualified service technician inspect the appliance and replace any part of the control system and any gas control which has been underwater.

CAUTION

Sharp Edges Wear protective gloves and safety glasses during installation.

WARNING

Do not burn solid fuels in this gas appliance

C. Inspect the Appliance and Components

WARNING

Inspect appliance and components for damage. Damaged parts may impair safe operation.

Do NOT install damaged, incomplete, or substitute components

Report damaged parts to your dealer.

WARNING

Asphyxiation Risk

This gas appliance is for outdoor use in a well-ventilated space.

This unit must not be installed inside an enclosed structure or unvented appliance

Carefully remove all burner

components from packaging.

Read all instructions before beginning

installation. Follow these instructions

carefully during installation to ensure

maximum safety and benefit.



Note:

Illustrations reflect typical installations

and are FOR DESIGN PURPOSES ONLY.

Illustrations/diagrams are not drawn to

scale.

Actual installation may vary due to

individual design preference.

Fire Risk

Provide adequate clearance:

Around air openings

For service access.

Locate appliance away from traffic areas

WARNING

72 inches to overhang

from top of metal bowl.

Figure 3.1 Clearances to Combustibles

24” 24”

SIDE WALL

72”

If you are not using an

Outdoor GreatRoom

Company table with

this burner, be sure to

mount to a non-

combustible surface

maintaining at least 8”

to combustible

surfaces and framing

below the surface of

burner. 8”

8” 8”

8” 8”

3 Framing and Clearances

Burner Pan

A. Clearances to combustibles



B. Framing Enclosure for LP Gas Supply

System

If you build an enclosure for an LP gas cylinder, follow

these recommended specifications and local codes:

Ventilation

Enclosures must be ventilated by openings at the level

of the cylinder valve and at floor level. Effectiveness must

be determined with the cylinder(s) in place.

One side of the enclosure must be completely open or,

For an enclosure having four sides, a top and a bottom:

- At least two ventilation openings at cylinder valve

level shall be provided in the side wall, equally sized,

spaced at 180 degrees (3.14 rad), and unobstructed.

Each opening must have a total free area of not less

than 1/2 square inch per pound (3.2 sq. cm/kg) of

stored fuel capacity and not less than a total free

area of 10 square inches (64.5 sq. cm).

- Ventilation opening(s) must be provided at floor

level and shall have a total free area of not less than

1/2 square inch per pound (3.2 sq. cm/kg) of stored

fuel capacity and not less than a total free area of

10 square inches (64.5 sq. cm). If ventilation

openings at floor level are in a side wall, there must

be a least two openings. The bottom of the openings

must be at floor level and the upper edge can’t be

more than 5 in. (127 mm) above the floor. The

openings must be equally sized, spaced at 180

degrees (3.14 rad) and unobstructed.

- Every opening must have minimum dimensions to

permit the entrance of a 1/8 inch (3.2 mm)

diameter rod.

Accessibility

Cylinder valves must be readily accessible for hand operation. A door on the enclosure to gain access to the cylinder valves is acceptable, provided it is non-locking and can be opened without the use of tools.

The design of the enclosure must be such that:

- The LP gas supply cylinder(s) can be

connected, disconnected and the

connections inspected and tested

outside the cylinder enclosure.

- Those connections which could be

disturbed when installing the cylinder(s)

in the enclosure can be leak tested

inside the enclosure.

- Be certain to mount or set the LP gas

cylinder on a flat stable surface and

retain it to prevent it from tipping.

Minimum Clearances

There must be a minimum clearance of 2 in. (50.8 mm) between the lower surface of the floor of the LP gas supply cylinder enclosure and the ground.

If using an LP-gas supply cylinder, it must be: Constructed and marked in accordance with the U.S. Department of Transportation (DOT) Specifications for LP-Gas Cylinders, or the standard for Cylinders, Spheres and Tubes for Transportation of Dangerous Goods and Commission, CAN/CSA-B339, as applicable; provided with a listed overfilling prevention device; and provided with a cylinder connection device compatible with the connection for the appliance.


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4 Setting up your Burner

A. Burner Assembly

All Models

Check for damage. Do not use damaged components.

The hose assembly must be replaced prior to the ap-pliance being put into operation if there is evidence of excessive abrasion or wear, or if the hose is damaged. The replacement hose assembly specified by the man-ufacturer.

The burner must be replaced prior to the appliance be-ing put into operation if it is evident that the burner is damaged. The replacement burner assembly specified by the manufacturer.

Position the assembly in the desired location. This loca-tion must be adjacent to the gas supply line. You must have easy access to the gas valve control knob after it is installed and connected to the gas supply because the ON/OFF gas valve is used to turn the burner on and off.

LP Gas Models

Make sure the tank valve is turned completely off (clockwise).

Ensure the tank valve has the proper external mating threads (tank valve marked “USE WITH TYPE 1”).

Inspect the hose shipped with the appliance for any damage. Do not use if there is evidence of damage.

Connect the end of the hose onto the ON/OFF gas valve of the appliance. Make sure it is secured tightly.

Connect the regulator assembly to the tank valve. Hand-tighten only (clockwise). Do not use a wrench to tighten! Use of a wrench may damage the quick closing nut and result in a hazardous condition.

Position the hose out of pathways where people might trip over it or in areas where the hose might be subject to accidental damage.

B. Glass Installation

Spread glass out evenly over burner area. Use all glass

provided for best effect. Keep glass clear of spark to

avoid accidental blockage.

Note:

A percentage of glass beads may arrive split in half.

This is normal. Additional beads may split after use.

This is also normal due to the physical properties of

glass.

DO NOT BURN WITHOUT GLASS OR

OTHER SUBSRATE SUCH AS LAVA

ROCK IN BURNER.



C. Igniter Installation and Grounding

Note: Before installing ignition system, ensure that gas valves are closed and gas

is disconnected for safety. Spark

Spark

Ground

1. A grounding wire is included with your burner as shown

above. This can be plugged into either port on the back

side of the sparker.

2. A spark wire hangs from the electrode at the end of the burner (also above). This can be plugged

into the remaining open port on the back side of the sparker to complete igniter hookup.

Note: It doesn’t make a difference which port the wires are plugged into, as long as they are both

plugged in.

A battery (AAA type) should be installed in the igniter before use. The battery’s positive end (+)

should face outward when installed.

(Or other thin surface)

Orange wire used ONLY for

optional Automatic Ignition kit

Spark Ground

Ground

Spark

er



A. Fuel Before making gas connections, ensure the appliance being installed is compatible with the available gas type.

B. Gas Pressure Proper input pressures are required for optimum performance. Gas line sizing requirements need to be made following NFPA54

Pressure requirements for appliance are shown in table below. Minimum pressures must be met when other household gas appliances are operating.

Pressure Natural Gas Propane

Minimum Inlet Pressure

Maximum Inlet Pressure

7 in w.c. 11 in. w.c.

10.5 in w.c. 14 in. w.c.

WARNING

Fire Risk Explosion Risk Verify inlet pressures.

High pressure may cause overfire condition.

Low pressure may cause explosion.

Verify minimum pressures when other household gas appliances are operating

Install regulator upstream of valve if line

pressure is greater than ½ psig.

The appliance and its individual shutoff valve must be dis-

connected from the gas supply piping system during any

pressures in excess of 1/2 psi (3.5 kPa).

The appliance must be isolated from the gas supply piping

system by closing its individual manual shutoff valve during any

pressure testing of the gas supply piping system at test pressures

equal to or less than 1/2 psi (3.5 kPa).

C. Gas Connection

Note: Have the gas supply installed in accordance with

local building codes, if any. If not, follow ANSI 223.1.

Installation should be done by a qualified installer

approved and/or licensed as required by the locality.(In

the Commonwealth of Massachusetts installation must

be performed by a licensed plumber or gas fitter.

Note: A listed (and Commonwealth of Massachusetts approved) 3/8 in. T-handle manual shut-off valve and flexible gas connector are connected to the 3/8 in. control valve inlet.

If substituting for these components, please consult local codes for compliance.

Incoming gas line should be piped to the 3/8 inch

connection on the manual shutoff valve.

WARNING Fire Risk Explosion Risk

Gas build-up during line purge may ignite.

Purge should be performed by qualified technician.

Ensure adequate ventilation.

Ensure there are no ignition sources such as sparks or open flames.

A small amount of air will be in the gas supply lines. When first lighting appliance it will take a short time for air to purge from lines. Subsequent lighting of the unit will not require such purging. Never allow the ON/OFF valve to remain in the open position without pressing and continuing to hold igniter button FIRST.

WARNING CHECK FOR GAS LEAKS Fire Risk Explosion Risk Asphyxiation Risk

Check all fittings and connections.

Do not use open flame.

After the gas line installation is complete, all connections must be tightened and checked for leaks with a commercially available leak-check solution. Be sure to rinse off all leak check solution. Be sure to rinse off all leak check solution following testing.

Fittings and connections may have loosened during

shipping and handling

5 Gas Hookup and Information



D. LP Gas Supply

The pressure regulator and hose assembly supplied with LP models must be used. Replacement pressure regulators and hose assemblies must be those specified in this manual.

The LP gas supply cylinder used with LP models must be constructed and marked in accordance with the specifications for LP gas cylinders of the U.S. Department of Transportation (DOT).

Cylinders must be stored outdoors in a well ventilated area out of the reach of children. Disconnected cylinders must have threaded valve plugs tightly installed and must not be stored in a building, garage or any other enclosed area.

Storage of this appliance indoors is permissible only if it has been disconnected from its fuel supply (natural gas line or LP gas cylinder).

The LP gas cylinder supply system must be arranged for vapor withdrawal.

The LP gas cylinder used must include a collar to protect the cylinder valve.

When an LP model is not in use, the LP gas must be turned off at the supply cylinder.

The specific size and capacity of the cylinder(s) to be used: 20 lb. or hard plumbed to propane tank.

Gas Setup for Liquid Propane

1. With burner in place in Outdoor GreatRoom Company fire pit table or other installation location and proper sized orifice inserted in burner neck (see chart on p.4 for orifice sizing), locate flexible rubber propane hose and regulator supplied with this burner.

2. Attach the propane hose to incoming gas fitting on the gas valve. For Outdoor GreatRoom Company gas valves and control panels, this is the lower fitting. Using two wrenches, one to hold the valve and one to turn the valve fitting. Tighten securely. If not using this type of valve, the included ball valve can be used as shown at right.

3. Locate the metal flex-line gas hose and tighten securely to the top valve fitting following the method described in step 2.

4. Using two wrenches, securely tighten the flare nut on the free end of the metal flex hose to the orifice on the burner.

5. For liquid propane installations, the air shutter may be left open as shown at right to prevent sooting. To adjust air shutter, loosen the small securing screw and rotate air shutter to allow more or less airflow. Closing the shutter will produce a more yellow flame but may soot.

IMPROPER INSTALLATION, ADJUSTMENT, ALTERATION SERVICES, OR MAINTENANCE CAN CAUSE INJURY OR

PROPERTY DAMAGE. REFER TO AND UNDERSTAND THIS MANUAL. FOR ASSISTANCE OR ADDITIONAL INFORMATION

CONSULT A QUALIFIED INSTALLER, SERVICE AGENCY, LICENSED TECHNICIAN OR THE GAS SUPPLIER.

Outdoor GreatRoom Co.

Control panel kit

Flare Nut Orifice

Venturi/Air shutter

CHECK ENTIRE SYSTEM FOR LEAKS BEFORE OPERATING

To burner

Ball valve

-OR-



Outdoor GreatRoom Co. Control panel kit

Gas Setup for Natural Gas

1. With burner in place in Outdoor GreatRoom

Company fire pit table or other installation

location and proper sized orifice inserted in

burner neck (see chart on p.4 for natural gas

orifice sizing), adjust air shutter to a closed

position (as shown at right, no light visible

through the shutter) by loosening the small

screw on the air shutter and rotating it to a

closed position and re-tightening screw.

2. Locate the included metal flex-line hose and

thread one end onto orifice and tighten

securely with two wrenches.

3. At this point you have two options for plumbing

natural gas. If using a valve assembly such as

The Outdoor GreatRoom Company’s valve kit,

proceed to step 3a. If plumbing directly to a

natural gas line proceed to 3b.

a. Attach the free end of flex hose to the top

(outgoing) flare fitting of control valve and

tighten fully with two wrenches. Plumb

incoming natural gas to the incoming side

of the valve using a 3/8” flare nut. It is

strongly recommended that a manual

shutoff valve is placed in the natural gas

line before it reaches the fire pit’s control

valve.

b. Thread the included ball valve onto the free

end of the metal flex line and plumb

incoming natural gas line to the ball valve

with a 3/8” flare nut.

Flare Nut Orifice

Venturi/Air shutter

CHECK ENTIRE SYSTEM FOR LEAKS BEFORE OPERATING

To burner

Ball valve



6 Lighting and Operation

A. This appliance can be lit electronically or with a match. When lighting, follow these instructions exactly.

B. Before lighting, smell all around the appliance area for gas. Be sure to smell next to the base of the appliance because some gas is heavier than air and will settle on the floor.

WHAT TO DO IF YOU SMELL GAS:

Do not try to light any appliance.

Do not touch any electric switch, do not use any phone nearby.

Immediately call your gas supplier from a neighbors phone. Follow gas supplier’s instructions.

If you cannot reach your gas supplier, call the fire department

FOR YOUR SAFETY, READ BEFORE LIGHTING

WARNING!

If you do not follow these instructions exactly, a fire or explosion may result

causing property damage, personal injury, and/or loss of life.

C. Use only your hand to turn the gas control knob on propane tank (if equipped), never use tools. If the valve won’t turn by hand, don’t try to repair it, call a qualified service technician. Force or attempted repair may result in a fire or explosion.

D. Do not use the appliance if any part has been underwater. Immediately call a qualified service technician to inspect the appliance and replace any part which has been underwater.

E. The gas pressure regulator provided with this appliance must be used. This regulator is set for an outlet pressure of 10.5 inches water column.

Lighting Instructions

1. Depress button on igniter and verify a spark is

being produced between the electrode tip and

receiving probe.

2. Ensure control panel valve is in the “OFF” position

and slowly open valve on propane tank. If using

natural gas or whole-house LP, open ball valve. If

not using a control valve, skip this procedure until

step 3.

3. Depress igniter button and continue holding button

while turning control valve (or ball valve if not

using a control knob valve) to the on position.

Release button once flame is present.

To Extinguish: Turn control valve to “OFF” position or close ball valve. Close valve on

propane tank while not in use. Initial break-in procedure: When you light the appliance, you may notice that it produces heat

which may have an odor. If you feel this odor is excessive it may require an initial three to four hour

continuous burn on high.

1/4” gap



7 Finishing Personalize your Crystal Fire by building a

decorative surround from noncombustible material

such as bricks, landscaping blocks, or rocks. The

Outdoor GreatRoom Company also sells a variety of

fire pit tables to fit each of our burners as shown

below (not all models shown, see more at

OutdoorRooms.com)

Providence fire pit table

with CF-1224 burner

Cove fire pit with CF-30

burner

Pine Ridge fire pit table with

CF-1242 burner

WARNING

FIRE RISK – HIGH TEMPERATURES

Keep combustible household items away from appliance.

Do NOT obstruct combustion and ventilation air.

Do NOT place combustible items on top of or near appliance.

Keep furniture, draperies away from appliance.

Do NOT use, lantern fuel, kerosene, charcoal lighter fluid, or similar liquids in this appliance.

Combustible materials, flammable liquids, or vapors may ignite.

Colonial fire

pit table with

CF-20 burner

Linear Sierra fire pit table

with CF-1224 burner



Symptom Possible Causes Corrective Actions

1. Crystal Fire won’t light. A.

No LP in tank, or NG main not turned on. Check the LP (propane) tank. You may be out of gas. Or check

Natural Gas valve at main.

B.

Plugged burner orifice. Check the burner orifice for stoppage. Remove stoppage.

2. Low flames or won’t stay

lit. A.

Manual shutoff valve (on/off control knob) open

or not installed between LP tank and

appliance.

Close LP tank and manual shutoff valves. Open LP tank valve

first, THEN the manual shutoff valve.

3. Blue Flames

A. This is a result of normal operation and flames

will begin to yellow as unit is allowed to burn for

16-20 minutes.

Do nothing.

B. Improper air/fuel mixture related to air shutter

position. Close air shutter. (for LP, leave ¼” open, Natural gas 1/16” open)

4. Metallic noise A.

Noise is caused by metal expanding and

contracting as it heats up and cools down,

similar to the sound produced by a furnace or

heating duct. This noise does not affect the

operation or longevity of the appliance.

Do nothing.

5. Decorative Beads

cracking or splitting A. Heat and/or abrupt temperature changes.

This is a property of glass and may happen occasionally. Do

nothing. This is completely normal.

6. Sparker makes clicking

sound but no visible

spark is produced

A Sparker is improperly grounded

Refer to section 4-C on Page 9 for grounding instructions. Check all

wire connections.

B. Ignition or ground wire not plugged in.

C. Igniter tip set too far from grounding probe

Check that tip of sparker is within ¼” of grounding probe. Gently

bend igniter tip or grounding probe by hand to achieve a smaller

gap.

7. Sparker does not spark or

make a ticking sound

A. Battery low, Not installed, Installed incorrectly Ensure that a fresh AAA battery is installed Positive (+) side facing

outward toward the sparker cap.

B. Corrosion on battery contacts Check contact at the bottom of the battery cavity for corrosion.

Clean with a small piece of sandpaper or a file

C. Battery cap not screwed down completely

If the cap cannot be screwed down tight enough, the battery will

not make a proper connection with the sparker and it will not work.

Be sure to use a thin surface such as 20-22gauge sheet metal to

mount sparker in.

8 Troubleshooting



Inspect Maintenance Tasks

Burner Assembly

1 Remove decorative glass and examine burner. Vacuum and wipe out as needed. Use caution when cleaning these areas

2 Inspect for warping and corrosion. Repair as necessary

3 Check the hose connecting the LP gas cylinder to ensure it is not damaged. Replace as necessary.

4 Verify air shutter area is clean

Burner Ignition and Operation 1 Verify all gas connections are tight and leak-free

2 Clean burner top, inspect for plugged ports, corrosion, or deterioration. Replace burner if necessary.

3 Inspect for flame problems.

4 Verify air shutter is clear of dust and debris and is in correct position for the gas type being used.

5 Inspect orifice for soot, dirt, or corrosion

6 Verify manifold and inlet pressures. Adjust regulator as required.

Gas Hose with Regulator 1 The gas hose with regulator supplied with appliance must be used for LP installations. The replacement bust be those specified by the appliance manufacturer

9 Service and Maintenance Although the frequency of appliance servicing and maintenance will

depend on use and the type of installation, a qualified service

technician should perform an appliance check-up annual.

Storage of an appliance indoors is permissible only if the cylinder is

disconnected and removed from the appliance.

The use of a vinyl table cover is highly recommended to keep your

table and burner looking new and ensuring extended trouble-free

operation.

Maintenance and Service Tasks

For service calls: Contact the dealer your product was purchased from first. Contact the Outdoor GreatRoom Company at 1-866-303-4028 if further assistance is needed.



# Description of Part Part Number Qty.

1 Burner Assembly SRV-BA-CF 20/1224/2424/1242 1

2 Flex Tube SRV-FT-CF 1

3 Orifice – NG/LP (#31) For CF-20(NG), CF-1224 (NG), CF-1242(whole-house LP) NGK-CF 1

4 Orifice – NG (#17) For CF-2424 NGK-17 1

5 Orifice – LP (#36) LPK-36 1

6 Orifice – NG(#21) NGK-21 1

7 Orifice – LP (#43) For CF-1242 and CF-2424 (LP- 20lb tank) ,CF-20 (LP), CF-1224(LP) LPK-43 1

9 Red-handled replacement ball valve SRV-BV-CF 1

10 Control panel for DIY or Outdoor GreatRoom Co. fire pit tables CT-Control Panel 1

11 Electronic Piezo CF-Sparker 1

12 Gas Hose with Regulator SRV-Hose-CF 1

13 Ignition Electrode CF-20/CF-1224/CF-2424/CF-1242 CF-Electrode CF-20/CF-

1224/CF-2424/CF-1242

1

14 Replacement Glass for Crystal Fire (4lb bag) CF20-Glass 1

15 CF20 Log Set CF20-Logs 1

16 Grounding wire for Crystal Fires (All models) SPK-GND 1

10 Reference Materials A. Service Parts List

For more information, you can visit us online at

Http://www.OutdoorRooms.com

Or Call Us At:

1-866-303-4028

B. Contact information




The Outdoor GreatRoom Company extends the following warranty for Outdoor GreatRoom outdoor products used in the United States of America or Canada. Dealers and employees of The Outdoor GreatRoom Company have no authority to make any warranty or authorize any remedies in addition to or inconsistent with the terms of this warranty. This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

The Outdoor GreatRoom Company warrants that this Outdoor GreatRoom Outdoor Product (the “Product”) will be free from defects in material and workmanship for a period of one year from its date of purchase. Stainless steel parts and assemblies carry a limited lifetime warranty. This warranty is subject to the conditions, exclusions and limitations described below.

This warranty applies only to the original owner of the Product and is non-transferable. The Outdoor GreatRoom Company obligation under this warranty does not extend to damages resulting from (1) assembly, operation or maintenance of the Product not in accordance with the Installation/Assembly Instructions, Operating Instructions and the Listing Agency Identification Label furnished with the Product; (2) installation or use which does not comply with local building codes and ordinances; (3) shipping, improper handling, improper operation, abuse, misuse, accident or unworkmanlike repairs; (4) use of fuels other than those specified in the Operating Instructions; (5) Installation or use of components not supplied with the Product or any other components not expressly authorized and approved in writing by The Outdoor GreatRoom Company; and/or (6) modification of the Product not expressly authorized and approved in writing by The Outdoor GreatRoom Company. Any of the circumstances described in the previous sentence voids this warranty. This warranty is void if the Product or any component has been removed, repaired, or replaced before The Outdoor GreatRoom Company has been afforded a reasonable opportunity to inspect the Product.

This warranty is limited to the replacement or repair of defective components or workmanship and The Outdoor GreatRoom Company may fully discharge its obligations under this warranty by repairing or replacing, at its discretion, the defective components. The Outdoor GreatRoom Company will provide replacement parts at no charge and will pay reasonable and necessary labor and freight costs related to replacing or repairing defective components under this warranty. The maximum amount recoverable under this warranty is limited to the purchase price of the Product and, if The Outdoor GreatRoom Company is unable to provide replacement or repair in an expedient and cost-effective manner, The Outdoor GreatRoom Company may discharge all obligations under this warranty by refunding the purchase price of the Product.

EXCEPT TO THE EXTENT PROVIDED BY LAW, THE OUTDOOR GREATROOM COMPANY MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY EXPRESSED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO THE DURATION OF THE WARRANTY SPECIFIED ABOVE. IN NO EVENT SHALL THE OUTDOOR GREATROOM COMPANY BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY DEFECTS IN THE PRODUCT. Some states do not allow limitations on how long an implied warranty lasts, or do not allow exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you.

To obtain service under this warranty, you must:

1. Send written notice of the claimed condition to: The Outdoor GreatRoom Company, 14400 Southcross Dr. W, Suite 100, Burnsville, MN 55306.

2. Affirm that you are the original owner of the Product.

3. Provide The Outdoor GreatRoom Company reasonable opportunity to investigate the claim, including reasonable opportunity to inspect the Product prior to any repair or replacement work and before the Product or any component of the Product has been removed.

C. Limited One Year Warranty

The Outdoor GreatRoom Company Outdoor Products Limited Warranty


Crystal Fire - Lowe'spdf.lowes.com/operatingguides/811560013122_oper.pdf · The Crystal Fire™ burner you have selected is designed to provide the utmost in safety, reliability,

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