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OmniTrans San BernardirtO County, CA ~Fare z:a ~~ ~ Single Ride a ~ Token Transit is a single mobile ticketing and pass distribution platform for public transit agencies nationwide. Riders download the Token Transit app, buy transit passes and use their phone as fare media. Agencies can launch Token Transit in hours, realize their pass distribution potential and analyze the wealth of ridership data. Token Transit Features o Premier Mobile Ticketing App Buya bus pass in seconds Fully accessible,in any language One app for many agencies o Successful Nationwide Trusted by 42 transit agencies Works for agencies of all sizes Growing national network References Big Blue Bus Santa Monica, CA RTC Washoe Reno, NV OmniTrans San Bernardino, CA StarTran Lincoln, NE Golden Empire Transit Bakersfield, CA @ Pass Distribution Platform Distribute passeswith a click Passes delivered by text message Partner with employers, schools e Fastest Agency Onboarding Get started in 3 hours or less Clear, detailed launch checklists Turn-key software solution What Agencies Say o Data Analytics Detailed analytics dashboard Track sales, activations and uses Integrates with existing backends (E) Bluetooth Beacon Validation Fast phone tap boarding Approved for reporting NTD data Stop-level origin/destination data Omnitrans implemented Token Transit as a mobile digital outlet and our riders couldn't have been happier. 91% of riders using Token Transit were satisfied. Omnitrans riders also ranked Token Transit with Net Promoter Score of 70, which places Token Transit as an elite customer-focused company, not just within transit, but amongst all industries. - Jeremiah Bryant, Service Planning Manager, Omnitrans
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County, CA z:a

Nov 22, 2021

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Page 1: County, CA z:a

OmniTrans San BernardirtO County, CA

~Fare z:a ~~ ~ Single Ride a

~ Token Transit is a single mobile ticketing and pass distribution platform for public transit agencies nationwide.

Riders download the Token Transit app, buy transit passes and use their phone as fare media.

Agencies can launch Token Transit in hours, realize their pass distribution potential and analyze the wealth of ridership data.

Token Transit Features

o Premier Mobile Ticketing App

• Buya bus pass in seconds • Fully accessible, in any language • One app for many agencies

o Successful Nationwide

Trusted by 42 transit agencies • Works for agencies of all sizes • Growing national network

References • Big Blue Bus Santa Monica, CA • RTC Washoe Reno, NV • OmniTrans San Bernardino, CA • StarTran Lincoln, NE • Golden Empire Transit Bakersfield, CA

@ Pass Distribution Platform

• Distribute passes with a click • Passes delivered by text message • Partner with employers, schools

e Fastest Agency Onboarding

• Get started in 3 hours or less • Clear, detailed launch checklists • Turn-key software solution

What Agencies Say

o Data Analytics • Detailed analytics dashboard • Track sales, activations and uses • Integrates with existing backends

(E) Bluetooth Beacon Validation

• Fast phone tap boarding • Approved for reporting NTD data • Stop-level origin/destination data

Omnitrans implemented Token Transit as a mobile digital outlet and our riders couldn't have been happier. 91% of riders using Token Transit were satisfied. Omnitrans riders also ranked Token Transit with Net Promoter Score of 70, which places Token Transit as an elite customer-focused company, not just within transit, but amongst all industries.

- Jeremiah Bryant, Service Planning Manager, Omnitrans

kgreninger
Attachment A
Page 2: County, CA z:a

Founded by a team of former GoogLe and AppLe engineers, we have decades of

experience building secure and scalable software. None of us own cars.

,

Page 3: County, CA z:a

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Gulf of Baharnas

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Page 4: County, CA z:a

• Token Transit chooses nearest agency

• New features benefit aLL agencies

ART

'i OmntTraru

• . - OmniTrans San Bernardino County, CA

~ Riverside Transit Riverside, CA

big Big Blue Bus blue Santa Monica, CA bus

i) Santa Clarita Transit Santa Clarita, CA

G® Gold Coast Transit C.OI.:Jlo.".'d Oxnard, CA TRANSIT

• Ozark Regional Tra Springdale, AR

. Ob'to ,--.. <:»

Anaheim Resort Transportation Anaheim, CA

Long Beach Transit Long Beach, CA

The Garibaldi Avalon, CA

Page 5: County, CA z:a

• - ~.,A. 7.00 ; ~ ,Y ;:, • ::_', ...,..::Z~:- 'Y,,_~, r,. _ . :';;!' i

'f' Buy passe~' .. ' .:: :';- ",:- >,1,:" • • 'I ' ',' ..., • ~{,,~, - '.~_- __ 'r: ", "_ -.;

~ '" , OmniTrans OmmTrans

• Rider Types (Adult, Reduced, Youth, etc.) Full Fare

Rider RESET

Fare RESET

Single Ride

• Multi-ride (lO-Ride, etc)

• Ti med passes (day pass, month pass, etc.) I!lIl3 $1.75 + Visa 4242 Total Price Add passes

• Special Event Passes

Page 6: County, CA z:a

- - * .... 7.00 I j/ . ; ,". ~ .. "" ~ :,_ Y' H ~. I '. ;. ~

.~ Buy passes. . . . '., .' • ~ - '. .'"

* .... 700 == My passes

'i OmniTrans OmmTram:

Stored Passes

Rider RESET

Full Fare Single Ride Pass

Tap to use Single Ride Pass

Full Fare

Fare RESET

Single Ride

$1.15 + Visa 4242 ToWI Price Add passes

I ,\ (

'~""-oE3iiiiiiiiiiiiiiOiiO"""""~~~~'/ Purchase Pass Tap to use Pass Show or Tap to Board

Page 7: County, CA z:a

- - - • • *.~.700 -,

Get started ' ~

t~ .613

== Payment

*.~.700 : ==o'::;i~e~~~:~~;~~~:i~~":- :~~~j:~~Jif'

Enter your phone number to log In, Of register We will send you a text message to verify Token Transit IS here to help Contact us any time

with questions or concerns

(415) 867-5309 ~ EMAIL US

I agree with to Token Transit's J~l.£.._Q.f SI;Hlltf/fJ and PfJ"'~C1_P_Q!!) ... Y

.. TEXT US

2 3 o Visa 4242 01/18

I 16 CAUUS

4 5 6

7 8 9

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, NEXT,

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'~ ... """"", ............. """""""""" .............. """,,,,¢;;;P

Phone Number Signup

Payment Info Stored Securely

Customer Support In App

Page 8: County, CA z:a

91% 90% Of riders are satisfied

WouLd refer Token Transit to a friend

"Token Transit User Surveys with 800 responses at OmniTrans (San Bernardino, CAl. 2Boarding time statistics reported by Big Blue Bus (Santa lV1onica, CAl

Mobile fares enhance the Omnitrans experience for commuter Posted on November 16,.lQlJ by Omnltrans . 2 comments

Page 9: County, CA z:a

• 1 Week to Launch

• 100% Turnkey Mobile Ticketing

• Pilot Program Agreement

Example Token Transit marketing from Fort Wayne, IN

Page 10: County, CA z:a

• ADA compliant

• Used by visually impaired riders

• Translates to Spanish and other languages

• . - .. 000 AT&T ~ _ 10.01 PM \,;.: -10 * 86%_·1

Billetera de pase~ .• : A": . . - ~ .

+ ---.

Una nueva manera de viajar

1) Comprar pases

2) Activar el pase cuando IIegue el autobus

3) Mostrar al conductor el ticket en su telefono

o

Page 11: County, CA z:a

• Anybody can send a pass to anyone

else from Internet

• Used by parents, social service

agencies, customer service

BIG BLUE BUS SANTA MONICA, CA

SENDAPASS

CHOOSE TIlE RIDER

Regular

CHOOSE THE FARE

Single Ride 13 Ride I Day 7 Day 30 Day Rapid 10 Single Ride

Rapid 10 30 Day

$1.25 Purchased passes are saved for later use. valid on all local Big Blue Bus routes. Single ride is valid for 30 minutes after use. For Rapid 10, buy a "Rapid 10 Single Ride' ticket OR prepare to add an additional SL25 (SO.50 for S/D/M riders) cash into the fare box. Interagency transfers can be purchased at farebox for an additional S.50 cash.

SEND PASS TO PHONE NUMBER

Phone number

Token Transit "Send a pass" page for Big Blue Bus • riders in Santa t-tonica, CA

Page 12: County, CA z:a

UCLA BRUINCO! 5-PACK MOBILE PASS

• Launch pass programs in minutes Welcome to the UCLA BruinGOI 5-Pack - part of the Big Blue Bus (BBB) mobile pass pilot program. Enter your phone number and email address below to register for the program and receive two free 5-Pack passes.

• Instantly distribute 1000s of passes PHONE

Phone Number

• Reach new employers, schools,

social service agencies

NAME (OPTIONAL)

Name

EMAIL

Email Address

RECISTER FOR PASS

Token Transit "Pass Program" Sign Up for for UCLA in Southern California

Page 13: County, CA z:a

Token Transit IS here 10 help Contact us any time with questions or concerns

~ EMAIL US

• Token Transit handles all app-related issues <6 CALL US

• Rider feedback gets addressed right away

\

~~-~~~~~~~~~

Example Customer Service Page in the Token Transit App

Page 14: County, CA z:a

• Integrate ridership data into any ~ , WiKogers \[1 "~yJte ... a~)toric Park ., ,1C

e Getty Villa ",'

backend leach\O

• Automated bank transfers and

statements

Pass sales from Big Blue Bus in Santa t-tonico, CA

Page 15: County, CA z:a

• - ~ • ..;. 700 .' ~ Buy passes - ,:' /'';' . ' .. ):j

, " '. - . .~

OmniTrans

Rider RESET

• Complete the following in 1 week: Full Fare v

II II

V I' I

1

Fare RESET

Single Ride

a. Finance - Enter transfer information

b. Operations - Train operators $1.75 +

c. Marketing - Choose marketing dimensions Visa 4242 Total Pnce Add passes

I •

d. Fares - Confirm fare offerings

I