NA OP The that achi the D Narrabri S ARR PER individu will be u ieve the Delivery Shire Council 2 RAB RATI ual proje undertak commit y Progra 015‐2016 Oper RI S ION ects and ken this tments m am. rational Plan SHIR AL P activitie year to made in RE C PLA es COU AN 2 NCI 2015 L 5/20 Page | 1 016
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NAOP
The
that
achi
the D
Narrabri S
ARRPERindividu
will be u
ieve the
Delivery
Shire Council 2
RABRATI
ual proje
undertak
commit
y Progra
015‐2016 Oper
RI SIONects and
ken this
tments m
am.
rational Plan
SHIRAL P
d activitie
year to
made in
RE CPLAes
COUAN 2
NCI2015
L 5/20
Page | 1
016
Na
Co
May
Gen
Inte
Abo
The
Our
Sum
THE
One
THE
A Su
THE
A Pla
THE
Proa
APP
APP
APP
arrabri Shire Co
ontents
yor’s Messag
neral Manage
egrated Plann
out Narrabri S
Mayor And C
r Organisatio
mmary For Th
EME 1
Community .
ME 2
ustainable Env
ME 3
ace To Thrive
ME 4
active Leaders
PENDIX 1 – R
PENDIX 2 – 2
PENDIX 3 – C
uncil 2015‐201
ge ...................
ers Foreword
ning And Rep
Shire ............
Councillors ..
on ...................
he 10 Year Co
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vironment ......
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ship And Adv
evenue Polic
2015/2016 Bu
apital Works
6 Operational P
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d .....................
porting .........
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ommunity St
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ocacy ..............
cy And Fees F
udget And 10
s Program 20
Plan
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trategic Plan
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For Services
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015/2016 – 2
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Mayors As Mayor oCouncil OpcommunityCouncil haperformanc In reflectionhas producundertake. be met by t In reflectioapplicationremains stracross a ran The Gross Rcontributor$8.9 billion Council’s le
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2015‐2016 Ope
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Page | 4
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Page | 5
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Page | 7
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Page | 13
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Page | 14
sinesses,
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Narrabri S
Shire Council 2
015‐2016 Operrational Plan Page | 15
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Strategies
Strategic OOC1.2 Retshaded, atand well mand providfor the elddisabled
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Narrabri Shire Coun
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Page | 17
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xpanded tertiarOC4.1.1 Enable coeeder programs sraineeships and w
erational Plan
ter Plan Implemeobtain detailed deed high priority M
rd industrial land
industrial and com
services to meea footpath replac
a detailed reviewter 12 months of
nities for efficiencovement
Swimming Pool
h relevant partiese to discuss health
ry educational faommunity develosuch as apprenticwork experience
ntation esign and
Master Plan
d developments
mmercial land
et the needs of a cement program
w of the Narrabri operations to ies and
l – Replacement
s through the h services
acilities (agricultopment through ceships,
15/16 ResponManag
*
DirectoPlanninDevelo
s
* EconomDeveloManage
regional centre* Directo
EngineService
* CommuFacilitieManage
* CommuFacilitieManage
* GeneraManage
ture, education, * Human
ResourcManage
nsible ger
2015/Budg
or ng and pment
Oper
mic pment er
Oper
or ering s
Oper
unity es er
Oper
unity es er
Oper
l er
Oper
business, mininn ces er
Oper
/16 get
Perfor
ational Detaileworks recomby Com
ational Approbusine
ational Progra
ational NarraboperatincreaBusine
ational Under
ational Numbnurses
ng and health) ational Increa
develoProvidlocal wall Promo
Page | 18
rmance Indicato
ed design for higdeveloped and
mmendation mademmittee
opriate land availaess
am developed
bri Aquatic Centretions are reviewese in efficient ope
ess Plan reviewed
rtake scoping pro
ber of specialists, Gs in the Shire
se in community opment opportunde assistance to dworkforce opport
Monitor and reporhe health of the louild strong relatio
ocal groups
uild strong relatiodustry sectors
uild strong relatiodustry sectors
vent ongoing and
Meeting held or ater year
Meeting held or ater year
Meeting held or ater year
services and
cator
ic growth and
iness to
base t regularly on
ocal economy onships with
onships with
onships with
d successful
tended twice
tended twice
tended twice
nd
Target Date
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
N
Strategies PT1.2 Provassistancelooking to
PT1.3 Activand promoShire as a bdestinatio
Narrabri Shire Coun
s A
vide e to business o expand
Plo
Pin
PnpPb
vely market ote Narrabri business n
P
Pa
P
Ps
P
cil 2015 – 2016 Ope
Actions
PT1.2.1 Assist locaocal projects
PT1.2.2 Participatenvited
PT1.2.3 Send emanewly released Staprograms PT1.2.4 Conduct sbusinesses in conj
PT1.3.1 Develop b
PT1.3.2 Develop mvailable employm
PT1.3.4 Prepare bu
PT1.3.5 Prepare neuccesses
PT1.3.6 Maintain e
erational Plan
al business organi
e in local busines
ils to local busineate and Federal a
eminars and worjunction with par
business location
marketing materiament lands
usiness news/eco
ews announceme
existing Shire web
isations with
s functions as
esses regarding assistance
rkshops for rtners
profile
al regarding
onomic updates
ents on economic
bsite
16/17 RespoMana
* EconoDevelMana
* EconoDevelMana
* EconoDevelMana
* EconoDevelMana
* EconoDevelMana
* EconoDevelMana
* EconoDevelMana
c * EconoDevelMana
* EconoDevel
onsible ager
201Bud
omic opment ger
Ope
omic opment ger
Ope
omic opment ger
Ope
omic opment ger
Ope
omic opment ger
Ope
omic opment ger
Ope
omic opment ger
Ope
omic opment ger
Ope
omic opment
Ope
5/16 dgets
Pe
erational As
erational Atfu
erational Coto
erational Fa
erational Re
erational Re
erational Re
erational Arap
erational Ke
Page | 38
erformance Indi
ssist with local pr
ttend local and reunctions
onveyed fundingo industry
acilitate business
egular production
egular production
egular production
rticles in paper, rappropriate
eep website up to
cator
rojects
egional
g programmes
workshops
n of brochures
n of brochures
n of brochures
adio and TV as
o date
Target Date Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
N
Strategies
PT1.4 EnsuCouncil is wrepresenteRegional, SFederal Fopromote tof NarrabrPT1.6 Partthe develoRegional atourism mand DestinManagemeand in touother comworking pPT1.7 Partthe develotouring roproducts aexperiencesub-regionand state l
Narrabri Shire Coun
s A
Pfu
Pth
ure that the well ed at State and
orums to he interests
ri Shire
Pin
Poo
ticipate in opment of and State arketing
nation ent Plans rism and mittees, arties etc
PoPtha
ticipate in opment of utes,
and es at a local, nal, regional level
PHPoPliPsPto
cil 2015 – 2016 Ope
Actions
PT1.3.9 Work withurther investmen
PT1.3.10 Distributhrough social me
PT1.4.1 Participatencluding:
‐ Namoi Co‐ Associatio
PT1.4.2 Advocate other Governmenon relevant issuesPT1.6.1 Continue torganisations relePT1.6.2 Participatehe Inland NSW Rend sub regions
PT1.7.1 ContinuedHighway PromotioPT1.7.4 Continuedof the Great ArtesPT1.7.7 Continue t
nk PT1.7.8 Support thubmission for the
PT1.7.9 Continue to be a designated
erational Plan
h the agricultural snt
ion of Council infedia platforms
e in Regional and
uncils on of Mine Relatedfor the interests ot Departments an
s as they arise to participate in T
evant to Narrabri Se in the developmegion, New Engla
d involvement in ons Committee d involvement in ian Drive to promote the B
he joint Council fue Baradine to Muto lobby for MR12d Tourist Route
sector to attract
formation
State Forums
d Councils of the Shire with nd organisations
Tourism related Shire
ment of DMPs for and-North West
the Newell
the developmen
Baradine – Pilliga
unding ngindi Road 27 – Pilliga Road
16/17 RespoManaMana
* EconoDevelMana
* EconoDevelMana
* GenerMana
* GenerMana
* TourisMana
* TourisMana
* TourisMana
t * TourisMana
* TourisMana
* TourisMana
* TourisMana
onsible ager
201Bud
ger omic opment ger
Ope
omic opment ger
Ope
ral ger
Ope
ral ger
Ope
sm ger
Ope
sm ger
Ope
sm ger
Ope
sm ger
Ope
sm ger
Ope
sm ger
Ope
sm ger
Ope
5/16 dgets
Pe
erational Inagin
erational Prin
erational Coinm
erational Oar
erational Core
erational Deou
erational Core
erational Core
erational To
erational Bare
erational MDe
Page | 39
erformance Indi
crease in additiogricultural servicedustries
rovide ongoing reformation
ontinued membevolvement and a
meetings
ngoing and as oprise
ouncil’s continueepresentation eliver positive touutcomes for Narra
ouncil’s continueepresentation ouncil’s continue
epresentation ourists using the
aradine to Mungieceives funding
MR 127 classified aesignated Tourist
cator
nal e related
elevant
ership attendance at
pportunities
ed
urism abri Shire
ed
ed
link
ndi Road
as a t Route
Target Date
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
30/06/16
N
Strategies PT1.8 Contliaison witGovernmeand other that manaassets PT1.9 Deveimplemenand promostrategies campaignsconjunctioDestinatioRegional TOrganisatiRoute margroups, suLGAs and ttourism se
Narrabri Shire Coun
s A
tinued th ent Agencies
agencies age tourism
PGPinw
elop and t marketing otional and
s in on with on NSW, the Tourism ion, Touring rketing urrounding the local
ector
PdpinPthPfaPpPNadePwthPW
cil 2015 – 2016 Ope
Actions
PT1.8.1 Continue tGovernment orgaPT1.8.2 Provide innto Plans Of Mana
within the Shire
PT1.9.1 Continue tdevelopment of mparticipate in relevnitiatives with the Destination NS Inland RTO NE-NW Tourism Warrumbungle Tourism route Surrounding L Tourism and bPT1.9.2 Attend relhroughout Austra
PT1.9.3 Participateamilies where rele
PT1.9.4 Work withpackages for NarraPT1.9.5 Continue tNarrabri Shire incl
nd information fldevelop touch screxpand image (phPT1.9.6 Continue twebsite, and use she market
PT1.9.7 Continue tWarehouse data b
erational Plan
to work with relenisations put from a tourisagement prepare
to be involved in marketing campaivant cooperativee following organSW
m e Cluster marketing comm
LGAs business operator
evant trade and calia e in journalist andevant
h CountryLink to dabri Shire to produce informuding updating vliers, maintain anreen and DVDs, mhoto and film) librto maintain and usocial media to co
to update State Tbase
vant State
sm perspective ed for areas
the igns and
e marketing nisations:
mittees
rs consumer shows
d industry
develop new
mation on visitors guides d continue to
maintain and rary etc update tourism ommunicate with
Tourism Data
16/17 RespoMana
* TourisMana
* TourisMana
* TourisMana
* TourisMana
* TourisMana
* TourisMana
* TourisMana
h * Touris
Mana
* TourisMana
onsible ager
201Bud
sm ger
Ope
sm ger
Ope
sm ger
Ope
sm ger
Ope
sm ger
Ope
sm ger
Ope
sm ger
Ope
sm ger
Ope
sm ger
Ope
5/16 dgets
Pe
erational Deou
erational Deou
erational Deou
erational
erational
erational
erational
erational
erational
Page | 40
erformance Indi
eliver positive touutcomes for Narraeliver positive touutcomes for Narra
PT3.1.3 Travel to CCommonwealth GAgencies PT3.2.2 Ensure thahe provision of el
maintenance wor
PT3.2.3 Develop achedule for all patructures
PT3.2.4 Carry out rCrossing Theatre PT3.2.15 Solar Pan
PT3.3.1 Develop wGins Leap PT3.3.6 Improve pookouts within th
PT3.3.8 Organise aCaravan Parks PT3.3.9 Continuednotification to Coudamaged or missiPT3.3.10 Where reoperators to prepaourist attraction s
erational Plan
Sydney to meet wsters and Agencie
Canberra to meetGovernment Mini
at all buildings arelectricity supply ak schedule
nd implement a ainted public buil
routine maintena
nels 90kw at The C
walking track and
presentation and he Shire and administer le
d monitoring of touncil / RMS whenng
equested, assist toare funding submsignage
with State es
t with sters and
e safe in terms ofand develop
painting ldings and
ance on The
Crossing Theatre
viewing areas at
signpost
eases for Council
ourism signs andn signs are
ourist attraction missions for
16/17 RespoMana
* EconoDevelMana
* EconoDevelMana
f * PropeAssets
* PropeAssets
* PropeAssets
* The CTheatMana
* TourisMana
* TourisMana
* TourisMana
* TourisMana
* TourisMana
onsible ager
201Bud
omic opment ger
Ope
omic opment ger
Ope
erty and s Manager
Ope
erty and s Manager
Ope
erty and s Manager
Ope
rossing re Venue ger
Ope
sm ger
Ope
sm ger
Ope
sm ger
Ope
sm ger
Ope
sm ger
Ope
5/16 dgets
Pe
erational M
erational M
erational AgInundeCosc
erational AgAlstscCosc
erational Mbu
erational Co
erational Se
erational Co
erational Co
erational Dare
erational Fuat
Page | 42
erformance Indi
Meetings held
Meetings held
greed service levespection of all bu
ndertaken and sceveloped. ompleted as per wchedule greed service levell painted buildinructures inspecte
chedule developeompleted as per wchedule
Maintenance carrieudget ompleted within
eek funding for p
ompleted
ompleted
amaged/ removeeplaced in a timel
unding secured fottraction signage
cator
els achieved uildings chedule
works
els achieved gs and
ed and ed works
ed out within
budget
roject
ed signs are y manner
or tourism
Target Date Ongoing
Ongoing
30/06/16
30/06/16
Ongoing
30/06/16
30/06/16
30/06/16
30/06/16
Ongoing
Ongoing
N
Strategies PT3.4 Imprimmunity communit
PT3.5 Provsecure, relsupply to tcommunit
Narrabri Shire Coun
s A
rove flood for remote
ties
P
PimK
vide a iable water
the ty
PtrsywGPWmPreincPN
Pca
PHPp
cil 2015 – 2016 Ope
Actions
PT3.4.1 Determine
PT3.4.2 Lobby Statmprove flood imm
Kamilaroi HighwayPT3.5.1 Operate anreatment plants, ystems to prove p
water meeting AuGuidelines health PT3.5.3 Review NaWork Methods (SWmaintenance activPT3.5.6 Review, inequired improvemnfrastructure, watontrol systems to
PT3.5.7 Complete Narrabri Shire wat Supervisory, C
(SCADA) telem Treatment pro Reservoirs, bo
stations Water Meters
PT3.5.11 Maintainonsumers and mppropriate
PT3.5.12 Service aHydrants and MaiPT3.5.14 Adhere toprogram
erational Plan
e priority links for
te Government fomunity at Glencoy) nd maintain watereservoirs and dipotable water to
ustralian Drinkingstandards
arrabri Water ServWM) associated wvities vestigate and unments to water stter treatment pro
o meet demand aprogrammed up
ter: Control And Data metry system ocesses and comp
ooster stations, bo
the reticulation seet fire fighting r
nd when necessans Valves o preventive mai
r upgrade
or funding to oe Channel (SH29
er sources, water stributions consumers with Water
vices Standard with reticulation
dertake any torage
ocesses and and growth pgrades of
Acquisition
ponents ore pump
systems to serve requirements as
ary replace
ntenance
16/17 RespoMana
* DirectEnginServic
* DirectEnginServic
* WaterMana
* WaterMana
* WaterMana
* WaterMana
* WaterMana
* WaterMana
* WaterMana
onsible ager
201Bud
tor eering
ces
Ope
tor eering
ces
Ope
r Services ger
Ope
r Services ger
Ope
r Services ger
Ope
r Services ger
Ope
r Services ger
Ope
r Services ger
Ope
r Services ger
Ope
5/16 dgets
Pe
erational Prflo
erational
erational Noqu
erational SW
erational Pransath
erational Wsath
erational Mupwsath
erational Co
erational Mup
Page | 43
erformance Indi
riorities adopted ood events
o health related duality incidents
WPs reviewed
riority works plannd completed onatisfactory standahe allocated budg
Works completed oatisfactory standahe allocated budg
Maintenance targepgrade programsithin allocated tim
atisfactory standahe allocated budgompleted
Maintenance targepgrade programs
cator
by Council for
drinking water
nned, designed time, to a
ard and within get on time, to a
ard and within get
ets and s achieved meframes, to a ard and within get
PT3.7.10 Develop operational traininPT3.7.11 Review woperations to be iequirements
PT3.8.1 Work withgencies to impro
PT3.8.2 Maintain &
PT3.8.5 Review rou
PT3.8.6 Develop &heeting program
Management PlanPT3.8.8 Review & iloodway program
PT3.8.9 Develop d
PT3.8.10 Review aprogram for sealePT3.8.11 Annual re
nnual renewal plPT3.8.12 Review kprogram PT3.8.14 Liaise witnvestment in road
erational Plan
he adopted prefet the recommend
agement System
perational requireggabri Depots
and implement ong needs for all p
workshop infrastrun line with Workc
h and influence goove roads & improve Road In
utine rural road g
& implement gravm in accordance wn implement rural r
m dust suppression s
n annual bitumed roads & streetseseal program (inus 10% of reseal
kerb & gutter repl
th industry to prod infrastructure
erred option dations of the
ements for the
ongoing plant plant
ucture and cover
overnment
nfrastructure
grading program
vel road re-with Asset
road unsealed
seal program
n resealing
ncluding forecast backlog) acement
omote
16/17 RespoMana
* StrateLand Mana
* Plant Depot
* Plant Depot
* Plant Depot
* Road Mana
* Road Mana
* Road Mana
* Road Mana
* Road Mana
* Road Mana
* Road Mana
* Road Mana
* Road Mana
* Road Mana
onsible ager
201Bud
egy and Use ger
Ope
and t Manager
Ope
and t Manager
Ope
and t Manager
Ope
Services ger
Ope
Services ger
Ope
Services ger
Ope
Services ger
Ope
Services ger
Ope
Services ger
Ope
Services ger
Ope
Services ger
Ope
Services ger
Ope
Services ger
Ope
5/16 dgets
Pe
erational Co
erational Co
erational De
erational Re
erational Infu
erational Roan
erational Rumse
erational Fure
erational Fuup
erational Fuup
erational Fuup
erational Prbu
erational Fuup
erational Inin
Page | 45
erformance Indi
ompleted
ompleted
eveloped
eviewed
crease in externaunding oad infrastructurend improved wheural unsealed roa
maintained accordervice standardsunds are availablee-sheeting
unds are availablepgrades unds are availablepgrades unds are availablepgrades roject completedudget unds are availablepgrades dustry views upgfrastructure as a
StrategicLA2.1 Maperformithat is rethe needorganisacommun
LA2.2 Sefrom extto suppoprogram
LA2.3 EnCouncil’sprocurempractices
Narrabri Sh
es
nsure that ent in
nity ucture is fairly
sparently ted around e ovide ce to facilitate ent and total jobs in
c Objective LA2 aintain a high ing workforce
esponsive to ds of the ation and the nity
eek funding ernal sources
ort Council ms
nsure s ment s achieve best
hire Council 2015 –
Actions
LA1.4.1 Commufunds
LA1.5.1 Provide suitable sites
LA1.5.2 Offer to between busine
Revenue and incLA2.1.1 Developworkforce LA2.1.2 Align emorganisational pLA2.1.3 Developrelevant workforLA2.1.4 Provide systems that supof employees anLA2.2.1 Apply foDepartments, Au
LA2.2.2 Identify including from gsponsorship for LA2.3.1 Review p
2016 Operational P
nity feedback on
assistance to bus
organise pre-lodesses and plannin
come growth strp and maintain a h
mployee performaplans and goals p and maintain a crce plan a range of resour
pport the attractind knowledge or funding from Guthorities and Pri
and apply for fungovernment and programs at The
procurement pra
Plan
distribution of
sinesses in finding
gement meetingng department
rategy in placehighly skilled
ance with
current and
rces, services andon and retention
Government ivate Enterprise
nding and grants private Crossing Theatrectices
15/16 ResMan
* GenMan
g * EconDevMan
gs * EconDevMan
* GenMan
* GenMan
* GenMan
d n
* GenMan
* DireCorpServ
e
* DireCorpServ
* FinaServMan
ponsible nager
201Bud
neral nager
Ope
nomic velopment nager
Ope
nomic velopment nager
Ope
neral nager
Ope
neral nager
Ope
neral nager
Ope
neral nager
Ope
ector porate vices
Ope
ector porate vices
Ope
ancial vices nager
Ope
5/16 dget
Per
erational Com
erational EcoNew
erational EcoMo
erational ActandimpReaorgline
erational
erational
erational
erational Wh
erational Wh
erational Ann
Page | 52
rformance Indica
mmunity satisfac
onomic growth anw jobs created
onomic growth anore employment o
tions from Delived Operational Plaplemented align managemenganisation structue with Council ser
hen opportunities
hen opportunities
nual review comp
ator TD
tion survey O
nd diversity O
nd diversity opportunities
O
ry Program ns
nt and ure to be in rvices offered
O
O
O
O
s arise O
s arise O
pleted 3
Target Date Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
30/06/16
Strategie value forand ComLA2.4 Platerm proInformat
w turnover of stafstomer first approlised stomer Service tran we help “attitudprovements idenplemented succe
egal Dumping Pronducted
rking Control Pronducted
ator TD3
ed as an
ce to work
O
O
pportunities gement of nities
O
ieved on ff oach is
aining “How de
O
tified and ssfully
O
ogram 3
ogram 3
Target Date 30/06/16
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
30/06/16
30/06/16
Strategie requirem
LA3.5 Maimprove standardaccordanNSW parprogram
LA3.6 Enadheres Legislatiwhich it o
LA3.7 Ensound syprocessefor goodat Counc
Narrabri Sh
es
ments
aintain and food safety
ds in nce with the rtnership
m
nsure Council to all on under operates
nsure that ystems and es are in place d governance cillor level
hire Council 2015 –
Actions
LA3.4.3 Implemeand inspection rcommercial swimof the LGA LA3.4.4 Implemeabandoned vehroad related areLA3.4.5 Implemeand review of Lithe shire LA3.5.1 Undertabusinesses to enstandards are mLA3.5.2 Implemeactivities on foo
LA3.6.1 Ensure tthe Local Governframework undeLA3.6.2 Ensure tare up to date LA3.6.3 Meet staGovernment InfoPrivacy & Person(PPIPA) & Public LA3.7.1 An allocaElections is provprovided to the elections as requLA3.7.2 Provide and Councillors
2016 Operational P
ent a swimming pregime for all dommming pools wit
ent a program foricles within the Las ent a program foriquid Trade Wast
ke inspections ofnsure appropriateet ent education and safety and hand
hat Council officenment Act and aner which they opehat delegations f
atutory requiremeformation Public Anal Information P
Interest Disclosuation for Local Go
vided for annuallyElectoral Office fo
uired training and supp
Plan
pool monitoring mestic and hin the urban are
r the review of GA upon roads a
r the monitoring e premises within
f regulated e public health
d awareness dling
ers comply with ny legislative erate for Council officer
ents of Access Act (GIPA)rotection Act
ure (PID) overnment y and support is or the running of
port for the Mayo
15/16 ResMan
eas
* StraLandMan
nd * Stra
LandMan
n * Stra
LandMan
* StraLandMan
* StraLandMan
* DireCorpServ
rs * GenMan
), * Dire
CorpServ
f
* DireCorpServ
or * GenMan
ponsible nager
201Bud
tegy and d Use
nager
Ope
tegy and d Use
nager
Ope
tegy and d Use
nager
Ope
tegy and d Use
nager
Ope
tegy and d Use
nager
Ope
ector porate vices
Ope
neral nager
Ope
ector porate vices
Ope
ector porate vices
Ope
neral nager
Ope
5/16 dget
Per
erational Swcon
erational Pround
erational ProTra
erational FooundEdufooimpFooNareq
erational
erational No
erational Ann
erational No Anntim
erational Budyea
erational Accyea
Page | 55
rformance Indica
wimming Pool Pronducted
ogram for abandodertaken
ogram implemenade Waste
od Premises Inspedertaken ucation and awar
od safety has beeplemented od safety standarrrabri Shire are to
c Objective LA4 upport e and rent tion to the n ment Matters
egularly nicate with the nity on s of Council
hire Council 2015 –
Actions
LA3.20.1 Review
LA3.20.3 Review
LA3.22.1 Managwith funeral diregenealogy enquShire LA3.22.2 ImplemCouncil CemeteLevels of ServiceLA3.22.3 ConstruNarrabri Lawn C
Proactively engLA4.1.1 Implemeassessment systprocedures and public LA4.1.2 ConductCouncil’s websitinformation deliLA4.2.1 Inform tthrough local mCouncil website
LA4.2.2 Proactivinform the Com
LA4.2.3 DevelopCouncil Officers
2016 Operational P
w roads asset man
w bridge asset ma
e interments, resectors, record keeuiries for cemeter
ment required maries in accordanc
e uct and landscap
Cemetery to meet
gage with the coment an electronic em to support inprovision of info
t a review of inforte to ensure apprivery to the commhe community ofedia (newspaper and social media
vely engage with amunity about Co
p a Communicatioto implement de
Plan
nagement plan
nagement plan
ervations, liaisoneping, and ies in Narrabri
aintenance at ce with adopted
pe future section ot design
mmunity DA tracking and ternal operationarmation to the
rmation on opriate
munity f Council activitier and radio), a
and transparentlyouncil activities
on Plan for all etailing the who,
15/16 ResMan
* PropAsseMan
* PropAsseMan
n * ComFaciMan
* ComFaciMan
of * ComFaciMan
al * Dire
PlanDev
* DirePlanDev
es * EconDevMan
y * EconDevMan
* EconDev
ponsible nager
201Bud
perty and ets nager
Ope
perty and ets nager
Ope
mmunity lities
nager
Ope
mmunity lities
nager
Ope
mmunity lities
nager
Ope
ector nning and velopment
Ope
ector nning and velopment
Ope
nomic velopment nager
Ope
nomic velopment nager
Ope
nomic velopment
Ope
5/16 dget
Per
erational Assrev
erational Assrev
erational Legcom
erational Narnea
erational Prostanbud
erational Eleimp
erational Infowe
erational Protrancomact
erational ComCou
erational Comdoc
Page | 60
rformance Indica
set management viewed annually
set management viewed annually
gislative requiremmplied with
rrabri Cemeteriesat and tidy
oject completed tndard, on time andget
ectronic DA trackiplemented
ormation on Couebsite reviewed
oactively engage wnsparently informmmunity about Civities mmunity kept infuncil activities
LA4.9.4 Acknowreceipt of correspublic. 14 day responsegeneral correspoAdhere to CustoLA4.10.1 Develocommonly askeddissemination toLA4.11.1 Reviewthird party provioperates efficien
LA4.12.1 Implemfollowing ways: activities and prLA4.12.2 Promotlocal, regional an
LA4.12.3 ParticipEvents Expo
2016 Operational P
n a Customer Reqries and response
ke bookings for c
Customer servicea "How can we he
ledgement letterspondence receiv
e time set for staffondence
omer Service Policop and maintain ad questions and ao customer inquir
w and maintain thider to ensure Contly
ment the MarketinDevelop annual pomote te program thround state media
pate in the Austra
Plan
quest System thate times
council facilities
e training to all elp?" attitude
rs sent on day on ved from the
f to reply to all
cy a suite of answers for ries e contract with t
ouncil’s web serve
ng Plan in the program of
ugh advertising in
alian Business
15/16 ResMan
t * DireCorpServ
* DireCorpServ
* DireCorpServ
* DireCorpServ
* DireCorpServ
he er
* EconDevMan
* The TheMan
n * The TheMan
* The The
ponsible nager
201Bud
ector porate vices
Ope
ector porate vices
Ope
ector porate vices
Ope
ector porate vices
Ope
ector porate vices
Ope
nomic velopment nager
Ope
Crossing atre Venue
nager
Ope
Crossing atre Venue
nager
Ope
Crossing atre Venue
Ope
5/16 dget
Per
erational
Impres
erational Min
erational PerfrieAll Ser
erational Comenq
erational AnnAll Ser
erational On
erational MaPro
erational
erational
Page | 63
rformance Indica
provement in quaponse times to q
nimal complaints
rception that Couendly and helpful
staff adhere to Curvice Policy mmunity Satisfacquiries
nual review compstaff adhere to Cu
rvice Policy going and as req
rketing and Promogram developed
ator TD
ality and ueries
O
O
uncil staff are
ustomer
O
ction with O
pleted ustomer
3
uired O
motions d and utilised
O
O
O
Target Date
Ongoing
Ongoing
Ongoing
Ongoing
30/06/16
Ongoing
Ongoing
Ongoing
Ongoing
Strategie
LA4.13 Inof Councand webservices
LA4.15 Cdate infoavailableregion reconditio
Narrabri Sh
es
ncreased use cil website
b based
Clear & up to ormation is e across the egarding road ns & closures
hire Council 2015 –
Actions
LA4.12.4 Promotto regional tourivenue LA4.12.5 Promotto the Weddings