Cortex v5: Re-designed Re-engineered Re-launched

Intelligent Automation

Re-Designed – Re-Engineered – Re-Launched

Intelligent Automation

Simon Jackson

Intelligent Automation

Re-Designed – Re-Engineered – Re-Launched

Establish smart autonomous operations with Cortex®

Re-think Your Business

Focus staff on innovation for digital business

Magnify the variety, velocity and volume of services

...at a significantly lower unit cost of delivery

Facing Customers

Improve quality

Increase velocity

Increase volume

At reduced cost

Internal Processes

Business challenge

Machines doing more!

Islands of Automation

Automation is faster, better, and will reduce

cost for individual operational tasks

... But more robots will not build a factory

... builds chaos, complexity and cost

Service Orchestration

Adaptive coordination of

complex processes and

operational intelligence driven

decisions to achieve business

goals and service objectives.

Intelligent

Automation

Self-managing situationally

aware closed-loop automation

to achieve reliable, repeatable

outcomes.

Building a Factory

Robotic Automation

The execution of repeatable

sequences of tasks.

Islands of Automation

Automation

Event

Management

Security &

Compliance

Scripts,

Run Books Service

Request

Automation

Process

Automation

Cloud

Automation

Workload

AutomationBusiness

Process

Automation

Provisioning

Data

Automation

Intelligent Orchestration

Business Rules

Integrate

Orchestrate

Monitor

Create Interact

Analyse

Automate

Respond

Visualise Manage

Sense

Workflow

Cortex Studio

Cortex LivePortal Web UI

Business Continuity & HA

Data Warehouse and Analytics

Integration and API’s

Self-Sufficiency

Advanced Visual Composition

• Enhanced exception handling

• Advanced Interface Integration

• Dynamic UI

Domain basedhierarchical exception handling

User Interface

• New UI

• Collaborative

• Familiar

• Intuitive

• Icons

User Experience

• Clean screen

• Consistent UX

• High Usability

Open Shareable Flows

• XML Export

• Change

management

• Redactable

• Shareable

XML Export / Import

• Orchestration– Stateful

• Automation– Processes and tasks

– Complex processes

• Reaction– High Velocity Events

– Real-time monitoring

Integrated Platform

Model

Controller

View

Controller

View View

Business Logic

Data Model

• Decoupled

• Parallel use

• External UI

• Multi UI

• Migration

• Transition

External Application Web UI

LivePortal 5

Controller

Business Logic

• New Controls

• Live Status

• My Services

• More stable

• Mobile

LivePortal 5

SMEs

Supervisors

Integration

PeoplePeople

Operations

Analyst

Managers &

End Users

Suppliers &

Contractors

Operations &

Technicians Operations

Service

Manager

Team

Leader

Business Rules

New Generic OCI’s

• SOAP

• REST

• Powershell

New Standard OCI’s

• ServiceNow

• RESTful API

• Authenticated

• Simple

• Fast

RESTful API

Cortex Application Server

IIS

Cortex Server

Interfaces

Locator Svc

App Server

IIS

Cortex

Server

Interfaces

Locator

Svc

Cortex Application Server

IIS

Cortex Server

Interfaces

Locator Svc

App Server

IIS

Cortex

Server

Interfaces

Locator

Svc

Improved scalability and HA

Client Apps & UIs

Cortex Application Server

IIS

Cortex Server

Interfaces

Locator Svc

Cortex Application Server

IIS

Cortex Server

Interfaces

Locator Svc

App Server

IIS

Cortex

Server

Interfaces

Locator

Svc

App Server

IIS

Cortex

Server

Interfaces

Locator

Svc

Configuration, Auditing & Security Databases

Load Balancer

Studio

IIS

Cortex

Server

Interfaces

Locator Svc

• Load balancing

• Stateful HA

• Clustering

• Remote Nodes

• Federation API

Data

Warehouse

Performance Analytics

• Standard Data

Warehouse

• Published cubes

• Enhanced

Management

Dashboards

• Web parts

• Extended

documentation

• Development

Support

• IDK: OCI SDK

• Wizard driven

install

Self Sufficiency

• Le

Best Practice

Orchestrate

Automate

Monitor

Optimise

Model Analyse

• Rapid time to value• Iterative progressive method• Continuous improvement

Analyse Model Optimise Automate Deploy • Accurate deployment

• Accelerated capture

• FREE

• Emerging standard

• Rapid Prototyping

• Formal process

• Agile processOrchestration

Rules Brief

Orchestration Rules Brief- ORB

Means You Can…

Do more

Change faster

Better quality

Higher velocity

Lower cost

Agile digital business

Use Cases and Demonstration Stands

Benefits of Cortex Solution:

Integrates with:SNMP/Sylog trapsUnsol-ASCII, CORBA, TELNET, WMI, SSH, FTP,SFTP, FMC (CORBA), SYSX, NOKIA, AXE-10, ALCATEL-IN, NIVR, MEGAHUBSTREAMWIDE, CS2K, MG3200’s, IAD’s, GVISBC, IMSS, NGIL, DMS/GSP, NCTI, DATAGATEWAYICM, GENESYS, EXONY-VIM, QBUSTER, PCI, SYMANTECMVR, BMC, HP INSIGHT MGR, HCS-Prime Central, Unix Servers, Windows, Cisco CPE, TDM Voice, IP Voice, IP Trunking, Network Transit Traffic, Intelligent Network Services (IVR/ICR), Contact Centre Solutions, Mobile, Billing, Voice Mail 6-Way Cortex Reactor Engine

Highly skilled staff being drawn permanently into operational

issues:

Costly, poor use of skills, cannot cope with volumes

Automated Network Management

Self-Managing Networks

Self-Healing Networks

Quality of Service

Analytics

Millions of complex events per day handled

Over 90% of events resolved automatically

Approx. 70% reduction in

headcount

Network

Analyst

Service

ManagerTeam Leader

Enrichment

Vista RT Interface

Historian

Network & Application Management

Benefits of Cortex Solution:

Cortex Foundation Server & LivePortal™

Active Directory

Reporting

Genesys call routing

Verint voice recording

Work Force Manager (WFM) scheduling

Call centres have lots of changes in a technical environment:

- Too technical for business users to configure

- Too much for outsourced service provider to manage

Business-Driven Configuration

Deployed in 3 months

High security

Integrated billing

Continuous

improvement

99.3% of service requests complete in 1 minute

Data synchronised across all systems

Automated self-service

Before

After

SLA 24 hours SLA 24 hours

99% < 1 min

Service

Manager

Team Leader

Joiners, Leavers and Movers

Benefits of Cortex Solution:

Cortex Dual Enterprise HA

Active Directory

Citrix, Sharepoint, SMS, email

Finance, Billing, and Budgeting

Project Management, Resource Scheduling

Client Landscape database, CMDB, etc

Tooling: VMware, BMC, RES, LifeRay, NetIQ, etc

External Services: AWS, Azure, EC2, etc

Multiple complex systems that have to be orchestrated to do the

right thing, at the right time.

From commercial approval and budget management, through to

private and public cloud infrastructure.

Cloud Service Orchestration

Financial control

5 week pilot

Hybrid cloud

Rapid ROI

Provisioning process reduced to minutes

Maximise use of existing assets

Reduced unit cost of delivery

Financial control of services

Business Services using Cloud

Benefits of Cortex Solution:

GIS system

Task Scheduling

Payment Systems

Dedicated User Interfaces

Email, SMS, in-house systems

Business processes that involve approval workflows and

distribution of large amounts of funding requires rigorous control.

Frequent changes in requirements need agile systems.

Business Process Automation

Prototype in 9 days with

2 resources

Custom User Interface

Improved agility

100% compliance all the time, with audit trails

Up to 6x faster than other technologies

Rapid deployment of changes

Team

Leader

Manager

Cortex Enterprise Platform & LivePortal™

Director

Processing of Funding Applications

CaaS

Intelligent Automation

Peter-Paul FeijenCapgemini - Infrastructure Services

Intelligent Automation

35Copyright © Capgemini 2013. All Rights Reserved

Cortex as a Service Powered by Capgemini | September 2013

Capgemini Infrastructure Services enabling a true SaaS solution

Service desk

Support & Maintenance

Software / licenses

Technical Application Man.

Infrastructure as a Service

Imp

lem

en

tati

on

& s

yste

m

inte

gra

tio

n s

up

po

rt

can

be d

elivere

d a

dd

itio

nall

y

• 5 layers delivered as 1 integral service by Innovise

• 1 price per user per month for the complete stack of services

• OPEX model

• Adding implementation and integration skills on client demand

CG

Cortex

CG

CG

Cortex

CG&

36Copyright © Capgemini 2013. All Rights Reserved

Cortex as a Service Powered by Capgemini | September 2013

Capgemini offering an enterprise cloud solution

SLA based. Availability levels 99,5% or 99,8%

24/7 availability and support

ISO 9001, 27001 certified

ISAE 3402 clean statement

Amsterdam based data centre, PUE 1,4

Global Enterprise grade network

Multi lingual service desk possible

Multi year experience in business cloud solutions

Track record as trusted partner for mission critical systems

Leading in client satisfaction

Capgemini is pleased to service Innovise and Innovise’s clients !

CaaS with Capgemini

Intelligent Automation

Analysts

Unified platform to build and run autonomous operations.

• Rapid – typically deployed <3 months

• Easy to use – designed for business users

• Low cost – faster change with less consulting

• Extensible – open visual integration

A world where everyone can automate

Cortex

• Open Integration

• Asynchronous

• Real-Time

• Resilient

• Scalable

Intelligent Automation