Copyright © 2013 Rockwell Automation, Inc. All Rights Reserved.Rev 5058-CO900D Technical Communication at Rockwell Automation Information Developer Role.

Copyright © 2013 Rockwell Automation, Inc. All Rights Reserved.Rev 5058-CO900D

Technical Communication at Rockwell AutomationInformation Developer Role

Lynn NickelsInformation Developer IIIApril 24, 2013

Copyright © 2013 Rockwell Automation, Inc. All Rights Reserved. 2

Rockwell Automation at a Glance

Fiscal 2011 sales:approximately $6 billion

Employees: about 21,000

Serving customers in80+ countries

World headquarters: Milwaukee, Wisconsin, USA

Trading symbol: ROK

Leading global provider of industrial power, control, and information solutions

Leading global provider of industrial power, control, and information solutions

Copyright © 2013 Rockwell Automation, Inc. All Rights Reserved.

Tech Comm at Rockwell Automation

Shared service in the U.S. Primary locations

Cleveland, Ohio Milwaukee and Mequon, Wisconsin

Other locations Chelmsford, MA Eden Prairie, MN Shirley, NY Singapore

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Information Development & Publishing

• Staff• 30 employees• 4 contractors

• Roles– Information Architect– Information Developer– Editor– Manager


Publications Supported

Installation Instructions Release Notes User Manuals Reference Manuals Quick Starts…to name a few! Our department supports 14,000 publications Hardware, Firmware, Software, Online Help, Web content


Software

Adobe FrameMaker 10 Adobe Acrobat Professional X Adobe Illustrator CS5 Lotus Notes Mail Client Microsoft Office Products

– Excel, Word, PowerPoint FullShot Screen Capturing Software WinZip Enterprise software: RSLogix 5000/Studio 5000 Software, RSLinx


SharePoint 2010 Collaboration Software

Project List and Time Tracking tool Individual project tracking

Writing resource repository: Templates Content plans Style guide Project form Trademarks list

Publication Correction Reports (PCRs) Department teams’ collaboration sites Department announcements and general information

Project Tracking and Metrics


SharePoint Project List

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Writers obtain assignments and managers develop metrics


The Writing Phase

FrameMaker templates Content plan Project form Style guide Trademarks list ClearQuest anomalies

database Search PCRs in

SharePoint

Gather reference tools, templates, and forms.


The Writing Phase

Each publication has a project team assigned. Project team can be made up of as many as 15 members:

Project manager Product Marketing manager (can be multiple if in different

countries) Commercial engineer Electrical engineer (can be multiple) Software engineer Functional Test engineer Technical support Quality assurance Tech comm editors

Collaborate with Subject Matter Experts.


Document Management System

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Commercial Review Database

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The review database is a repository for comment-enabled PDF drafts

Generates an email to all reviewers informing them that edits are needed

Allows reviewers to notify writer of edits and/or final approvals

Three or more reviews are possible

Reviewers always include our editors


Output of Final Documents

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If being printed in hardcopy form: PDF format Attach print specifications Upload to RRDonnelly Upload final to DocMan>Literature Library

On the Web: PDF format Web optimized Upload final to DocMan>Literature Library


Final Steps

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Mark the publication Complete in DocMan Record project hours in SAP for post sale documents Record project hours in SharePoint Close out anomalies in ClearQuest Close out PCRs in SharePoint Bi-weekly status reports


TEAM Work

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Peripheral team work Special projects (RN Database, Translations) Collaboration teams (SharePoint Administrator, Meetings and Events, Tools) Affinity Groups and Culture of Inclusion (COI):

ADVANCE Young Professionals African American Professional Network (AAPN) Faith-Friendly Workplaces Hispanic Resources Group (HRG) Professional Women’s Council (PWC) RA Asia Pacific (RAAP) Group Women in Engineering

and STEM (RASWE) Volunteer Opportunities:

Harvest for Hunger Girls Go Science! Job shadowing United Way Junior Achievement


STC/NEO STC

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STC – International Society for Technical Comm. Annual Summit Job bank Intercom magazine, Technical Communication journal Certificate courses Salary database SIGs Webinar presentation

NEO STC – North East Ohio Society for Technical Comm. Monthly meetings Scholarships Programs committee for 3.5 years Annual Publications Competition John Carroll University presentation Lines & Letters Job bank

Past YSU Chapter president – Late ’90s


www.rockwellautomation.com

Follow ROKAutomation on Facebook & Twitter.Connect with us on LinkedIn.

Rev 5058-CO900D

Thank You!