Build your website for your audience, not yourself! Conversion Rate Optimisation
Build your site for your customers not yourself! It is so easy to get caught up with your own feelings and
opinions towards your marketing material.
Business’ need to think of CRO or Conversion Rate Optimisation when developing or refreshing their
website.
Conversion Rate Optimisation is the process of increasing conversions (enquiries, click through rate, sales) without
increasing the number of new visitors to the website.
With any good digital strategy, you should have clearly outlined your objectives and KPI’s (key performance
indicators) and therefore using the different measures of CRO you can work towards reaching the set KPIs.
CRO takes on many forms
• Call to Action – Call us now or Book now on a page will make it more engaging and result in a higher
conversion of enquiries
Book Now
• Shopping Cart – If you have a cart that doesn’t engage users to buy – simply changing the colour or placement of the Buy Now button or My Cart section
is a form of CRO and can increase website sales.
Each website should be broken down into stages based on the pages/steps it takes to reach the end goal. This
process is known as a conversion funnel.
At each stage of your conversion funnel you need to consider the user, think about how they got there, what
they might be looking for, what do they want to do when they find the information they are after
• Call to Actions – Do you have them on your site and are they clear and easy to find.
• Online Value Proposition – define what it is and make it a known
Does your website appeal to your target audience. Are the graphics and content relevant to the page, is it easy to navigate and view and not crowded and to busy that
users don’t know where to look first.
Is your website easy to use! Can users find what they are looking for? For online stores, can users view your
products and buy then seamlessly.
Does your site have trust and credibility! Testimonials, reviews, case studies, social proof are a few ways to gain trust by site users which in turn may encourage
them to stay.
Google Analytics and Crazy Egg are two tools that you should install into your site that will help you measure the conversion funnel and work through each stage to
improve CRO.
Gloss Digital is a boutique digital marketing
agency with a core focus on strategy development and marketing management -
outsource marketing.
Contact Us: www.glossdigital.com.au
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