Contents

BackgroundI

Status and issuesII

ImprovementsIII

Cost-benefit analysisIV

Action planV

33

The national informatization project is a new growth engine. It needs to be executed as soon as possible and should be focused on making access by the citizenry easy.

“

”

Proclamation of the national informatization vision(Dec. 3, 2008)

All public officials are requested to make innovations to resolve the inconveniences of companies and citizens, with open minds.

“”

Public official award ceremony for outstanding service (Dec. 12, 2008)

44

Resolve citizens’ inconveniences

Reduce usage of energyMinimize administrative burden on companies

Build a First Class OnlinePublic Service Delivery Systems

Realize a Government that Serves the People

Low Carbon,Green Growth

Strengthen National Competitiveness

Establish a High Trust Society

Reduce social costs

Minimize visits to government offices

Handle civil affairs electronically

Quickly handle permissions and approvals

Decrease unnecessary demand for civil affairs

55

29%32%

18%

8%11%

53%

9%3%

7%3%

26%

1%

0%

25%

50%

Reports, applications, and certifications account for 93% of all the number of applications for civil affairs

Permissions and approvals account for only 1% of all, but closely connected to economy

Types of civil affairs

Number of applications

Category Permissionsand approvalsApplications Inspections Registrations TotalReports Certifications

Types ofcivil affairs 1,294928 565 444 372 5,0371,434

No. ofapplications

161million

6million

36million

16million

16million

496million

261million

Organizations to handle civil affairs : local governments 61%, special local administrative agencies 30%, and public institutions 9%

5,037 types of civil affairs; 496.44 million applications annually

66

The top 10 types account for 56%; and the top 100 types, 92%

1 Certificate of residence 95.28 million

2 Report of taking in/out goods at bonded warehouse 29.75 million

3 Certificate of car registration 28.41 million

4 Certificate of family relations registration 26.07 million

5 Certificate of seal impression 24.57 million

6 Certificate of land or forestland registration 18.66 million

7 Report of belongings of travelers (flight attendants) 16.90 million

8 Report of acquisition tax and registration tax 16.45 million

9 Report of confirmation of work details 13.08 million

10 Application for car inspection 8.35 million

19%

6%

6%

5%

5%

4%

3%

3%

3%

2%

Order Civil affairs No. of applications Percentage

Total 277.52 million 56%

Fewer than 1,000 applications are filed annually for 3,752 types (74%) each. The annual number of applications filed for the bottom 960 types (19%) is zero

99.2% of applications are in the top 500 types

77

5,037 types

382.7 million (77%)133.28 million

1,199 types (24%)3,838 types

496.44 million

Of all the civil affairs, about 120million applications (25%) were actually made online.

No. of types

No. of applications 75%

25%

Onlineapplications

Offlineapplication

Online applications can be made for 77% of the total number of applications / 25% were actually made online

34 types, such as family relations registration certificate, the certificate ofseal impression, moving-in notification, and report of birth, of the 100 most common types of civil affairs are not online

Applications can be made online for 1,199, issued online for 188 types

88

27%

42%

15% 16%

0%

25%

50%

0~1 2~5 6~10 11~

501 types of documents are issued by government and public offices

2-3 documents required per civil affairs on average (Around 5 pages on average)

No. of pages of required documentation per civil affairs

About 2 billion pages of documentation are required for civil affairs applications annually

Combined civil affairs, such as permissions and approvals, require complicated and excessive documentation

[Example] Construction approval: 2- about 40 types

Development activity approval: 4- about 50 types

Documents created by individuals and companies: 5,814 types (Example: Business plans, blueprints, documents on reasons for change, etc.)

(Not including 71 types for which the Joint Use of Administrative Information System is used)

pages

6,315 types of documents required for civil affairs

99

G4C, an integrated electronic civil affairs system

Electronic civil affairs system of each organization(54)

Provides information on all the 5,037 types of civil affairs;

Online applications for 721 types;

Documents for 27 types issued online

Tax payment, construction, patent, customs clearance, etc. Online application: 839 types; Online issuance: 161 types

Government Document Distribution System, Joint Use of Administrative Information System, Work Management System, Certification and Security System, etc

Insufficient connection between civil affairs systems and supporting systems

Insufficient connection between G4C and individual electronic civil affairs systems

Electronic civil affairs systems

Supporting systems

1010

Electronic documents have insufficient legal force

A structure to confirm one’s identity online is not fully in place and online issuance is not possible for third parties

Paper documents are customarily printed out and stored even in the case of onlineissuanceThe foundation for electronic documents is weak due to the insufficient transformation of civil affairs documents into electronic form and administrative information into databases

Although civil affairs can be made online technologically, system security is weak, allowing security breaches such as hacking and leakage of personal information

The process of acquisition of membership and a certificate is complicated and cumbersome. Services are inconvenient for disabled persons, seniors, etc. to use

Legal and institutional restrictions

Increased incidence of security breaches, such as hacking

Inconvenience of services for users

Paper document-centered practices

1111

Provide online services for all civil affairs as much as possible by the end of 2010

No. of types of civil affairs for which online issuance is possible

No. of types of civil affairs for which online application is possible

Online service usage ratio

25%

30%

35%

40%1

3

166 types of civil affairs that have not been put online among the top 500 types Make online

The civil affairs that have been made onlinebut have a low online handling rate Make improvements and increase the online handling rate

[Example] Certificate of seal impression, moving-in notification, report of birth, etc.

[Example] Resident registration certificate/abstract (Handling rate: 4.5%), Certificate of military registration (Handling rate: 6.8%)

Execution priority in 2009

Target schedule

present Dec 2009 Jun 2010 Dec 2010

1,199

1,500

3,000

4,000

188

500

1,500

2,000

2 Civil affairs for daily life purposes and economicactivities, even though the number of applications is relatively small Make online

Applications 1,500 and issuances 500 by the end of this year

1212

Build a First Class Online

Public Service Delivery Systems

Reduce the number of documents required for civil affair applications

Standardize civil affairs documents and make them electronic

Improve functions, such as simplification of the certification process

Make the most routine civilaffairs into a package and make them online

Build an integrated civil affairs portal

Expand the scope of targets of Joint Use of Administrative Information

1. Reduce civil affairs and documentation

4. Enhance online usability

2. Improve civil affair systems

Reorganize and integrate civil affairs

Clarify the legal effect andthe scope of application of electronic documents

Expand the legal effect and the scope of application of authorized electronic signatures

Connect supporting systems

Build the system to prevent forgery and fabrication of electronic documents

Expand the ubiquitous foundation

Step up PR andprovision of informationand education to thecitizenry

Execute 16 tasks in four areas

3. Make legal and institutional improvements

Make the checking service,such as public certificates,electronic

Facilitate the use of administrative information online

Establish a basis for building an electronic document depot

1313

Reorganize and integrate civil affairs1-1

1-2

Abolish civil affairs that have almost no applications

Consolidate civil affairs that are excessively broken down

Consolidate 3,752 types for which less than 1,000 applications are made annually after a thorough investigation

[Example] Outdoor advertising: Consolidating ‘Notification‘ and ‘Permission'

Prohibit the collection of documents that can be checked by public officials

Clarify vague regulations about required documentation[Example] “Other documents required for registration,” “Other documents that prove the fact of change,” etc.

Rectify habitual demands for excessive documentation in the private sector[Example] A certificate of seal impression is frequently demanded for commercial transactions; A resident registration certificate/abstract is required for getting a job

[Example] Documents for Joint Use of Administrative Information and that the offices possess

Reduce the number of documents required for civil affair applications

1414

2-1

2-2

2-3

2-4

2-5

Build an integrated civil affairs portal

Expand the scope of targets of Joint Use of Administrative Information

Connect supporting systems

Build the system to prevent forgery and fabrication of electronic documents

Expand the ubiquitous foundation

Connect all electronic civil affairs systems of 54 different organizations

Enable real-time checking of authenticity confirmation and forgery and fabrication of documents

Expand the scope of information that is subject to joint use : 71 types 300 types

Expand the scope of users to include public institutions, schools, the financial sector, etc.

Connect civil service systems, work management system and document distribution system

Diversify means of telecommunications for applications : PCs mobile phones, PDAs, etc.

1515

3-1

3-2

3-3

Clarify the legal effect and the scope of application of electronic documents

Expand the legal effect and the scope of application of authorized electronic signatures

Make the checking service, such as public certificates, electronic

3-4 Establish a basis for building an electronic document depot

3-6 Standardize civil affairs documents and make them electronic

3-5 Facilitate the use of administrative information online

1616

4-1

4-2

Improve functions, such as simplification of the certification process

Make the most routine civil affairs into a package and make them online

4-3 Step up PR and provision of information and education to the citizenry

Provide a wider array of certification, such as public certificates and mobile phones

Allow use of all civil affairs systems with one certificate

[Example] Make follow-up civil affairs for a report of death, such as the transfer of ownership, report and payment of inheritance tax, and request for payment of death-related national pension benefit into a package so that they are handled one after another

Step up PR and provision of information and education through various channels

Promote usage by providing various types of information closely related to daily life through a civil affairs portal[Example] Provide employment, weather, and traffic information

1717

25% 30% 35% 40%

Annual average benefits (billion won)

Expected online service usage rate

500

750

Decrease visits to organizations

Reduce administrative work

Reduce use ofphysical contact points

Reduce use of paper

Time needed to visit, transportation costs

Labor costs of public officials

Civil affair fees

Costs incurred from using and storing paper

The higher the rate of usage of online services,

the greater the expected benefits

Construction costs

250

401

482

562

642

Year

Total

HW / SW DevelopmentTotal

22 1.5 5.2 13.7

2009 13.5 1.5 4.7 5.7

ETC

1.6

1.6

2010 8.5 - 5 8 -

BPR / ISP

(unit: billion won)

Expected benefits

1818

Identify the most routine civil affairs and those most frequently done,and focus on making them online

Maximize convenience of citizens by implementing the project with speed

Strategy

Project Schedule

Dec 2010Jun 2010Dec 2009Sep 2009

Connect supporting systemsand networks

Expand online public services- Application: 4,000 types- Issuance: 2,000 types

Reorganize and integrate civil affairs administration and reduce the number ofdocuments for applications

Amend the e-Government Act Build a ubiquitous foundation

Extend online public services- Application: 1,500 types- Issuance: 500 types

Build an electronic document depot and authenticity confirmation system

build the portal system complete the system

Build a civil affairs system

Make routine civil affairsonline, such as moving-innotification and certificateof seal impression