Content Management Platform - SAP SuccessFactors

Content Management in SuccessFactors Learning

The Current reality and Challenges

1. Creation: Creating eLearning content can be a lengthy process, involving the collaboration of multiple tools and experts. Because a content issue can occur at any point in the process, it can be difficult to pinpoint.

2. Administration: It’s easy to underestimate the difficulty of e-learning content management. Unfortunately, many of the problems become clear when you find yourself manually confirming AICC/SCORM compliance, troubleshooting end-user environment variables, and dealing with non-tracking types of content, such as Word documents, PowerPoints, and PDFs.

3. Integrations: Organizations using SuccessFactors often face a challenge with content integrations with their LMS. This includes integration issues resulting into repetitive testing cycles and longer time to deploy.

4. Security: Do you know for sure that your confidential material is secure? If unauthorized outside users access your content, they can burn through purchased licenses of third-party courses and even add or delete unauthorized material.

5. Governance

Typical Content Issues

• Icontent Integration

• 3rd Party Integrations

• Integration with Document Management Systems(EDMS)

• Reverse Proxy/Proxlet

• Tracking Completions

• Performance Issues

• Compatibility across devices

• General erroneous content code/format

Content Types

• SCORM 1.2• SCORM 2004 2nd Edition• SCORM 2004 4th Edition• TinCan (xAPI)• Flash/HTML 5• AICC• Documents/PDFs• URLs• Videos• Assessments

Content Storage and Hosting: It is important to have a clear strategy where content will sit

Icontent

• Premium v/s Self Managed

• Folder Structure

Internally Hosted

• Local Drives

• Document Management Systems

Third Party Hosted

Content Archiving

Icontent

• Archiving Strategy

• iContent Storage Strategy

Content Integration: MOOCs

Provide Access to High Quality, Inexpensive, Scalable External Content Sources

• lynda.com

• Udacity

• Coursera

• Harvard ManageMentor

• OpenSesame

• edX

• openHP

Content Integration – Third Parties

Document Management Systems

• Connectors

Third Party• Minimal v/s Partial

v/s Complete Integration

• With SSO/without SSO

• Mark Complete on launch v/s Mark when complete

Content Troubleshooting

• Understanding the Landscape and Content Ecosystem.

• Understanding Content Standards.

• Standard checklists and Guides

• Deep technical understanding on identifying root causes.

• Document: Create Your Own Personalized List Of Common Issues And Responses

Content Governance

• Creation – Instructional Design

• Storage

• Management

• Support

• Troubleshooting

Content Vendor Management

Vendor Selection• Knowledge of SuccessFactors• Ability to test across browsers and devices

Vendor Flexibility• Ability to create content using variety of

tools and formats• Blended Learning methods• Awareness of Latest and upcoming

technologies

Vendor Support• Support structure for troubleshooting

Content and Engagement – Gamification, VR, AR and Beyond.

Microlearning Engagement• Bite-sized content, delivered on our platform and wrapped with the latest

in engagement, behavioral science and motivation.

Personalized and adaptive• Taking the data about actual knowledge levels, engagement and actual

performance, drive different microlearning to each employee, choosing the best personalized learning path for them.

Mobile Learning

• Content Design and Planning• Functionality• Efficiency• Screen Size• Offline• Video vs Audio

• Image: JPEG (.jpg), GIF (.gif), PNG (.png) • Audio: MP3 (.mp3), MPEG-4 (.mp4, .m4a) • Video: MPEG-4 (.mp4)

• Content Testing• SAP SuccessFactors Learn Test App (for iPad only)• Comprehensive Testing – SF App and Browser• Screen Resolution – Content renders differently in android and iOS• Variable Orientation

• Testing and Support• Browser and App• iOS and Android

Mobile Learning

• Industry Standards• Use Supported iOS Rich Media MIME Types • Don’t Use Unsupported iOS Technologies

• Best Practices• Do not use content that requires opening an additional pop-up

window for SSO. • Do not use pop-ups.• Do not use spaces within URLs intended to be displayed on

mobile operating systems. When entering a URL into a field, be sure there are no spaces before the URL.

• When links are followed, ensure that destination URLs are displayed in the current window. Do not open links in new tabs or windows, as you might for a typical desktop browser.

• Testing and Support• Browser and App• iOS and Android

User Generated Content – The Future of Learning*

• It Improves Engagement

• User generated content lets you capture informal learning

• User generated content improves organisational knowledge

To support Content testing, we have recently launched a content testing platform which provides content vendors access to a SuccessFactors instance resulting in a better-quality deliverable.

Content Testing: A Sticking Point

Content vendors develop the content and then send to

the customer

Customer uploads the content and conducts testing

Customer invariably faces integration issues which

results into a back and forth with the content vendor

including debates on whether

content is compliant or the LMS has issues making it

very difficult to pin point the issue

This process usually takes up 3-4 weeks for any content that faces an issue.

A Typical Content Development Process:

TalenTeam Content Management Platform

SuccessFactors instance with User, Admin and Mobile access

TalenTeam Content support team

JAM Community to collaborate with other content vendors and resources

Checklists for content testing

Content vendors get access to:

SuccessFactors content creation guidelines

Own Domain and Catalog to ensure content is secure and not accessible by others

Job Aids and Guides to use SuccessFactors application

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