Consumidores en contacto

Trabajo Sin Fronteras 2014 Consumidores en Contacto

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detect connect engage.

Value.

• Brian walks into the venue

• Presence detected

• Brian is greeted

• Accepts opt-in service

• App launches

H D T V

• Brian onboarded

• Concierge services offered

• Searches for product

H D T V

• Selects product

• Identifies necessary components

• Provides indoor map

• Finds nearby inventory

• Completes purchase through app

• Identifies promotional items based on profile/history

• Completes purchase

• Shows partner advertising

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DOCTOR PATIENT

EDCS-1297929

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Availabl

e Not

Available

Yes

Would you like

XR_KPSF24

delivered now?”

No

Portable x-ray

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party integrations into CMX EDCS-1297929

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Yes

Would you like

XR_KPSF24

delivered now?”

No

Portable x-ray

XR_KPSF24 will

be delivered

in 3 minutes.

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party integrations into CMX EDCS-1297929

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3G

Next

Welcome,

Jennifer!

We are eager to

help you today.

Cancel

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jedemsey29

********

3G

Home Search Map Amenities

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********

3G

You have been

auto-checked in.

Wait time:

5 minutes.

X

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3G

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Search

Patient:

Jennifer Demsey

Medical Record #:

0626123456

Reason for Visit:

Wrist pain

More Info

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Search

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Search

Where would

you like the

prescription sent?

Browse Locations

Nearby

Prescription

sent to

Pharmacy West

X

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Search

Your next appointment

is at 10:30am

in room 3357

More Info

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Search

Patient:

Matthew West

Reason for Visit:

Neck pain

Equipment Needed:

N/A

Estimated travel time:

7 minutes

X

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party integrations into CMX EDCS-1297929

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********

3G

Home Search Map Amenities

Yes

Your prescription

will be at

Pharmacy West

in 12 minutes.

Would you like

to use AutoPay?

No

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3G

Home Search Map Amenities

Payment

received!

X

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********

3G

Home Search Map Amenities

Yes

Do you need

directions to

Pharmacy West?

No

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party integrations into CMX EDCS-1297929

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3G

Home Search Map Amenities

Don’t miss today’s Farmer’s Market

in the Atrium!

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Consumer / Partner

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Internet

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Corporate Network

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Business

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Cisco Jabber

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Productivity and Flexible Working

Faster Decision-Making Strengthened Innovation Mobile and Virtual Work Teams

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Cisco Unified Communications Manager

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Cisco Collaboration Edge

PSTN or IP PSTN Cloud Services WebEx-Enabled TP

B2B

Branch Office

TDM or IP PBX

Consumers

Teleworkers

Mobile Workers

3rd Parties Analog Devices

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Making Employees as Effective Outside as they are Inside the Organization

Internet Internet

C Series EX Series MX Series

PC

Mobile

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AN

AL

YT

ICS

DA

TA

Controller (Virtual/Physical)

MSE (Virtual/Physical)

Analytics UI

LOCATION DATA

DEVICE-BASED DISCOVERY

APPLICATION DATA

Mobile Application Server

Depending on Application Layer

Access Points

How it works

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Onsite Anonymous Analytics

Number of Devices per Zone

How Long Were People in the Venue? Before/After Zones

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Onsite Social Analytics

08/24/2013 – 08/26/2013

take away

thoughts for

the break