Consumers Business English 1, 2009/10 Team NO NAME: Ines Ivanović,Marcela Jajtić, Katarina Jelić, Marija Josipović, Andrijana Kapac, Dorottya Kiss.

ConsumersConsumersBusiness English 1, 2009/10

Team NO NAME:Ines Ivanović ,Marcela Jajtić,

Katarina Jelić, Marija Josipović, Andrijana Kapac, Dorottya Kiss

ConsumersConsumers

ConsumerConsumer• person who buys goods and services

for his/her personal use

Different shopsDifferent shops

Specialist Shops

sell one particular type of

good or food.

Supermarkets

sell a large variety of good and food

Corner shops

• small shops, found close to where you live

Open markets

• sell a wide variety of goods from stalls out in the streets or squares

Hypermarkets

• Superstore• supermarket +

department store

Door to door markets

• Vendors go round streets, call at different homes in order to sell a product

Vending machines

• Provides snacks, beverages, lottery tickets, and other products to consumers without a cashier

Armchair shopping

• buy directly from your home after seeing goods in catalogues, or on the television, or on the computer.

 Consumer choice Consumer choice

• The way people choose to spend their money• Influenced by many factors:1. Personal - wants, needs, likes/dislikes,

emotions/mood, knowledge, values2. Social- gender, age, family, friends, trends,

entertainment options

3. Psychological- impulse, planned buying, emotions, celebrations, rewards

4. Environmental- reused products, energy efficient, CFC- free products, items not tested on animals...

5. Economic- income, credit cards, special offers, sales, hire purchase options, free credit options

Consumer rightsConsumer rights

1. right to satisfy basic needs

2. right to safety

3. right to be informed

4. right of choice

5. right to be heard

6. right to redress

7. right to be educated

8. right to healthy environment

TipsTips1. obtain as much information as possible

2. shop around before you decide

3. think whether what you are going to buy is a need or just a want.

4. always keep your receipts, guarantee, contract

5. never sign a contract without reading it first

6. decide beforehand how much you can and want to spend

7. don't spend extra money just for a brand name.

“There are three “too much” and three “too little” that can bring a fool down: too much spending and too little money; too much talking and too little knowledge; and too much boasting and too little earnings.”