Consumer-Activated Innovation Smartees Seminar

Consumer-Activated Innovation

Smartees Seminar

This is the full slidedeck of our

Smartees Seminar on Consumer-

Activated Innovation, hosted in Forge &

Co in London on 8 July 2014. The

presentation elaborates on how how to

combine consumer centricity with

innovation to give your organisation a

headstart on the competition. All of this

illustrated with client cases of

Telefonica and Dorel.

Welcome!

We’ll start in a minute…

Content

Introduction

Customer innovation: Customer-centric strategy for enduring growth

Case study: Telefonica

From consumer-centricity to consumer-activation

Case study: Dorel

# insites

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CONVERSATION STARTERS

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When I think about research, I think…

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to be answered today.

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Content

Introduction

Customer innovation: Customer-centric strategy for enduring growth

Case study: Telefonica

From consumer-centricity to consumer-activation

Case study: Dorel

COMPANY

TOWARDS THE

consumer-activated

What’s in a name?

#1

@KRISTOFDEWULF

@KRISTOFDEWULF

@KRISTOFDEWULF

Did you directly

talk to a consumer

about your brand or

product?Did you

start a meeting

with a story

on a consumer?

Did you

use your own

brand or product?

Did you learn

something new

about your market?

Did you

do something for

the first time?

“When your eyes are only

looking at the organization,

your ass is facing the

customer”Yudai

@KRISTOFDEWULF

@KRISTOFDEWULF

@KRISTOFDEWULF

TWO-WAYONE-WAY

ALWAYS ONAD HOC

INTEGRATEDSILO

CONNECTEDDISCONNECTED

CONSUMER-

CENTRIC

CONSUMER-

ACTIVATED

That’s all nice,

but …

#2

@KRISTOFDEWULF

@KRISTOFDEWULF

AutonomyYOU ARE FREE TO DO THIS OR NOT

CompetenceYOU ARE GOOD AT THIS

RelatednessPEOPLE LIKE YOU DO THIS

ValueWHAT YOU DO HAS MEANING

ActivationIT’S WHAT YOU DO THAT COUNTS

AVOID A

COLLABORATION

hangover

@KRISTOFDEWULF

@KRISTOFDEWULF

AutonomyYOU PUSH THE BUTTONS

Co-creationYOU DETERMINE THE VALUE

TogethernessEVERYONE BENEFITS FROM THIS

IntegrationTO THE BEAT OF THE COMPANY

Consumer coach

People engager

Ecosystem builder

Action hero

@KRISTOFDEWULF

From project

to organizational

capability

#3

@KRISTOFDEWULF

Hig

h

Lo

w

Direct Indirect

Level

in t

he o

rgan

izati

on

Relationship with consumers

EXECUTIVES MANAGEMENT

FRONTLINE STAFF

ORGANIZATION-WIDE impact

@KRISTOFDEWULF

CREATE A

curiosity CULTURE

@KRISTOFDEWULF

1 2 3 4 5 6

7 8 9 10 11 12

13 14 15 16 17 18

19 20 21

@KRISTOFDEWULF

Think playlist,NOT CHECKLIST

@KRISTOFDEWULF

Thank you!

Questions?

@kristofdewulf

[email protected]

Content

Introduction

Customer innovation: Customer-centric strategy for enduring growth

Case study: Telefonica

From consumer-centricity to consumer-activation

Case study: Dorel

Mobilizing

Urban Parents

Around the WorldTom De Ruyck | Managing Partner, InSites Consulting

Urbanizationis a trend we can’t beat

On a quest for

universal insights

Immerse into the world

of the Urban ParentInspire entire Quinny team

Understand daily challenges

Context: mobility

Urban Parents Consulting Board

120 urban parents

7 cities

3 weeks

2900 posts

New York

London Berlin

Sao PauloKuala Lumpur

Tokyo

Seoul

Challenge #1Languages

Global generation

Attitude

Skills

Challenge #2Context

Engagement

Different feedback

Higher relevance

65%

2x more visuals

47 vs. 87 words

Challenge #3Engagement

Thanks, Quinny... Now I can show

off the buggy to my other moms

out there and make them jealous

because this buggy is not available

in Malaysia and I OWN it...Yeay!

By Asyikin, Kuala Lumpur

In-sight |’in.sit|

From data touniversal insights

My love for my city is so

big that I’m ready to take

up every challenge accompanied with this

lifestyle

#1

The City for Life Parent

Even with the problems that happen in

this huge city, we love to live here. It

has so many great restaurants, lots of

theatres, shopping malls, parks, the

cultural life is very nice here. SP is

also the financial capital of the country

so lots of business happen here.

Changing experience with people

around the world will help me and my

family to deal with bad stuff that SP

has, making our life more enjoyable.

Clarissa

Besides experiencing the

dynamics of city life, I

want my children to go

‘back to basic’ and not

forget about the authentic

things in life such as

nature

#2

2. Going back to basic

My daughter loves being outside, so

much so that if she wants to go play

outside, she will get her shoes and have

me put them on and the get my shoes and

try to put them on for me. So whether she

is just sitting in the grass exploring or

getting to run around on a playground

she just loves being outside.

Starlitsky

The city can be quite

impersonal and I don’t

want my children to grow

up thinking there are no

people who care about

them”

#3

3. The Modern FamilyMy parents encouraged me to leave the kids at

home with them as they love kids and would be

more than happy to look after them. It is

important in our family that we see the children

grow up and they do not spend hours being looked

after in a daycare center or a babysitter. We love

to keep the ties with the children tight in the

family.

Sontschi

Our families don’t live in Berlin. We Skype

regularly with them. My 15month old daughter

starts to realize, that her grandparents talk to

her through the iPhone or tablet and she loves

it. She waves her hand to them and talks

something in her baby language.

Supersavvy

Although we live in such a

big and sometimes

anonymous city, I really

want my children to feel

safe and at home in our

own neighborhood

#4

4. Getting around

Routine trips are to the store, up

into town to meet friends, to baby

groups and group activities. If

we’re staying local, we use the

stroller because Iz LOVES to face

out and stare at people as we pass,

nosy little biddy.*lol*.

We have regular play groups in our

area, they’re very important for her

socialization and for my sanity!

Some of them have music and

singing, all of them have friends for

her to play with, and we love them.

Bigmamabrown

And…Action!

Creating positivedisruption

Urban parents have many reasons for

loving the city life, but what reason do

parents mention most often when

talking about why they like the city?

A. Good schooling

B. Wide offer of activities

C. Many opportunities

Impact:Repositioning the brand

ME

SK

ILL

SL

OO

KS

WE

From looks to skills, from

me to we

New social currency

New productinnovations

Prioritize product ideas

Guide internal discussions

The story of the

longboardstroller

Partner Studio Peter van Riet

Viral campaign

OVAM Eco Award PRO 2012

Thank you!

Questions?

@tomderuyck

Let’s go to the Q&A

Moderated by Robert Dossin

Thank you!

www.insites-consulting.com