Consultations gcs exchange

1

Thank you for respondingHow to improve your consultations

2

Some previous attempts

10 things we’re doing to improve

6 tips to make your consultation better

DH 2015 | Internal use only, not for circulation 3

We want our communications to be clearer, more targeted, and designed with insight and data

DH 2015 | Internal use only, not for circulation 4

We want health services that meet the needs of their users, saving time and money in the process

DH 2015 | Internal use only, not for circulation 5

We want our policy making to exploit internet culture to deliver better, more digital public services

6

Some previous attempts

10 things we’re doing to improve

6 tips to make your consultation better

7

We’ve used purpose-built platforms

8

9

We’ve had a go with blogs

10

11

12

13

14

15

We’ve used crowdsourcing platforms

16

17

18

We’ve joined conversations

19

20

21

22

We’ve worked with others

23

24

25

We’ve built bespoke platforms

26

27

28

Some previous attempts

10 things we’re doing to improve

6 tips to make your consultation better

29

We know there are some things we could do better

30

The quality and relevance of consultation responses varies

31

It can take officials a long time to manually process responses

32

It’s difficult to quickly draw insights and analyse the responses

33

It can be slow to set up new consultations, and often requires a lot of support from the digital team

34

We’re often not very good at sharing the responses or our conclusions with contributors, members of the public, experts, policy makers, and the media

35

36

What would encourage you to respond to a digital consultation?

37

What would put you off responding to a digital consultation?

38

What would you like to you happen after you respond?

39

40

How we are responding

41

42

43

44

Name Email How would you describe yourself

Organisation Subscribed to Interested in

Bob Waterman [email protected] Carer N/A Carers bulletin DiabetesChild obesity

Rosie Wicks [email protected] Nurse St Thomas Workforce bulletin IntegrationTechnology

Peter Howard [email protected]

Administrator Surrey CCQ Workforce bulletin Mental healthDiabetes

Sallie Davies [email protected]

Mum Children's 8- 14 bulletin

Child obesityMental Health

Moqubal Ahmed [email protected]

Doctor St James University Hospital

Technology Blog NHS performanceTechnology

Gary Preston [email protected]

Clinical Commissioner

North West CCQ Workforce bulletin NHS performanceWinter

45

Some previous attempts

10 things we’re doing to improve

6 tips to make your consultation better

46

#1 Check that there is actually appetite to engage

47

#2 Make it as easy as possible for people to take an action

48

#3 Reach out to the people you want to take part

49

#4 Know how you’re going to analyse the response

50

#5 Say thank you, and the then keep people who take part updated

51

#6 No amount of digital engagement expertise will make much difference to a 600 page consultation with 70 impenetrable questions