Comparative Study of Hdfc Bank

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A PROJECT REPORT

ON

COMPARATIVE STUDY OF CURRENT ACCOUNT ANDSAVING ACCOUNT OF HDFC BANK WITH OTHER PRIVATE

BANKS

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TABLE OF CONTENTS

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TABLE OF CONTENTS

Page No.

CHAPTER I 7 - 9

Objective of the Study

Need &Scope of Study

CHAPTER-II 10 - 19

Introduction (Company Profile)

CHAPTER-III 20 - 91

Research Methodology

Descriptive work on subtopics

CHAPTER-IV 92 - 99

Data analysis & Data Interpretation

Findings

Limitations

Conclusions

CHAPTER-V 100 104

Recommendations & Suggestions

Annexure

Bibliography

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CHAPTER I

OBJECTIVE

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OBJECTIVE OF THE STUDY

To know the services of the other competitor bank in Muzaffarnagar (U.P).

To know the charges various banks are charging for their services.

Its Comparison with different competitor bank so that it can have a rough idea of

its position in the market.

To know the methods of banking.

To know the banking and financial terms used in day-to-day life and which plays

an important role in our life.

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NEED OF THE STUDY

For Bank: -

The study is useful to HDFC Bank because with the use of the report it can compare

itself with other banks and also do some modifications in its services and charges so as to

compete with the competitors in both short as well as long run.

For Student: -

The study is useful for student as he gains knowledge about various services of bank,

the working of the bank and also about the competitors of the bank, which plays an

important role in the marketing and implementation of the strategy.

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SCOPE OF THE STUDY

The scope of study is to understand the problems faced by the bank

while maintaining the market position among the competitors. With the help of this

project we can introduce new facilities and we can explore new segments of customers

with the analytical conclusion of this project. We can better understand what our

weaknesses are and what our strengths are; so that we can explore the strengths and

remove weaknesses.

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CHAPTER II

INTRODUCTION

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INTRODUCTION

The Housing Development Finance Corporation Limited (HDFC) was amongst the

first to receive an in-principle approval from the Reserve Bank of India (RBI) to set up

a bank in the private sector, as part of the RBIs liberalization of the Indian Banking

Industry in 1994. The bank was incorporated in August 1994, in the name of HDFC

Bank Limited, with its registered office in Mumbai, India. HDFC Bank commenced as a

scheduled Commercial Bank in January 1995.

Promoter

HDFC Bank is Indias premier housing finance company and enjoys an impeccable track

record in India as well as in international markets. Since its inception in 1977, the

Corporation has maintained a consistent and healthy growth in its operations to remain a

market leader in mortgages. Its outstanding loan portfolio covers well over a million

dwelling units. HDFC has developed significant expertise in retail mortgage loans to

different market segments and also has a large corporate client base for its housing

related credit facilities. With its experience in the financial markets, a strong market

reputation, large shareholder base and unique consumer franchise, HDFC was ideally

positioned bank in the Indian environment.

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Business Focus

HDFC Banks mission is to be a world class Indian Bank. The banks aim is to build

sound customer franchises across distinct businesses so as to be the preferred provider of

banking services in the segment that the Bank operates in and to achieve healthy growth

in profitability, consistent with the banks risk appetite.

Capital Structure

The authorized capital of HDFC Bank is Rs.450crore (Rs.45 Billion). The paid up capital

is Rs.282crore (Rs.28.2 Billion). The HDFC group holds 24.4% of the banks equity

while about 13.2% of the equity is held by the depository in respect of the banks issue of

American Depository shares (ADS/ADR Issue). The Indian Private Equity Fund,

Mauritius (IPEF) and Indocean Financial Holding Ltd, Mauritius (IFHL), both fund

advised by J. P. Morgan Partner, formerly Chase Capital Partners, together hold about

5.5% of the banks equity.

Times Bank Amalgamation

As a milestone transaction in the Indian banking industry, Times Bank Limited (another

new private sector bank promoted by Bennett, Coleman & Co./Times Group) was merged

with HDFC Bank Ltd., effective February 26,2000.

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Distribution Network

HDFC Bank is headquartered in Mumbai. The Bank at present has an enviable network

of over branches spread over cities across the country. All branches are linked on an

online real-time basis. Customers in 80 locations are also serviced through Phone

Banking. The Banks expansion plans take into account the need to have presence in all

major industrial and commercial centers where its corporate customer are located as well

as the need to build a strong retail customer base for both deposits and loan products.

Management

Mr..Jagdish Kapoor took over as the banks Chairman in July 2001. Prior to this

Mr..Kapoor was the Deputy Governor of the Reserve Bank of India.

The Managing Director, Mr.Aditya Puri has been a professional banker for over 25 years

and before joining HDFC Bank in 1994 was heading Citibanks operations in Malaysia.

The Banks board of Director is composed of eminent individual with a wealth of

experience in public policy, administration, industry and commercial banking. Senior

executives representing HDFC are also on the Board.

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Technology

HDFC Bank operates in a highly automated environment in term of information

technology and communication systems. All the banks branches have connectivity,

which enables the bank to offer speedy funds transfer facilities to its customers. Multi-

branch access is also provided to retail customers through the branch network and

Automated Teller Machines (ATMs).

Business Profile

HDFC bank caters to a wide range of banking services covering commercial and

investment banking on the wholesale side and transactional branch banking on the retail

side. The bank has three key business areas: -

A) Wholesale Banking Services:-

The banks target market is primarily large. It covers blue-chips manufacturing

companies in the Indian corporate sector and to a lesser extent, emerging mid-sized

corporate. For these corporate, the bank provides a wide range of commercial and

transactional banking services, included working capital finance, trade services,

transactional services, cash management, etc.

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B) Retail Banking Services:-

The objective of the Retail Bank is to provide its target market customers a full range of

financial products and banking services, giving the customer a one step window for all

his/her banking requirements. The products are backed by world-class services and

delivered to the customers through the growing branch network, as well as, through

alternative delivery channels like ATMs, Phone Banking, Net Banking and Mobile

Banking.

C) Treasury Operations:-

Within this business, the bank has three main product areas

Foreign Exchange and Derivatives,

Loan Currency Money Market &

Debt Securities and Equities.

With the liberalization of the financial market in India, corporate need more sophisticated

risk management information, advice and product structure.

Rating

HDFC Bank has its deposit programs rated by two rating agencies

Credit Analysis & Research Limited (CARE)

Fitch Rating India Private Limited.

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Corporate government Rating

The Bank was one of the first fort companies which subjected itself to corporate

governance and Value Creation (GVC) rating by the rating agency, The Credit Rating

Information Services of India Limited (CRISIL).

Awards and Accolades

Over the years, HDFC Bank has received recognition and awards from various

leading organization and publication, both national and international. HDFC Bank was

selected as the Best Bank-India 1999, Best Domestic Bank India 2000, Best Bank

India 2001, Best Bank 2002 by Euro money, Best Domestic Commercial Bank

India 1999, Best Domestic Commercial Bank 2000, Best Domestic Commercial

Bank India 2001and Best Domestic Commercial Bank India 1999, Best Local

bank In India 2002, Best Local bank In India 2003 by Finance Asia. In the October

2000 issue, Forbes Global selected HDFC Bank amongst the top 20 in the Forbes listing

of the worlds best small companies. Closer home, HDFC Bank was selected for The

Economic Times Award Corporate Excellence for Emerging Company of the Year

2000-01 and as Business Indias Best Bank for the year 2000. For its use of information

technology the bank has been recognized as a Computer world honors Laureate and

awarded the 21st Century Achievement Award in 2002 for the Finance, Insurance & real

Estate Category by computer world, Inc., USA. HDFC bank was awarded the Best IT

User award 2003 (Category: Banking) as per of the IT User Awards 2003 conferred by

economictimes.com & Nasscom.

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HDFC Bank is one of Forbes Global "Best Under a Billion"

In its issue dated October 27th, 2003, Forbes Global magazine has named HDFC

Bank as one of the "Best under a Billion, 200 Best Small Companies for 2003". These

200 successful companies outside the US were selected from some 19,000 companies

from Asia & Europe with annual sales below US$1 billion, based on profitability,

earnings and sales growth. Forbes Global also talked to fund managers, analysts and

industry watchers to spot these 200 best companies with brief operating histories but

promising futures.

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HDFC Bank named Best Bank in India for 2003

HDFC Bank, one of Indias leading private sector banks, has been named the Best

Bank in India for the year 2003 in a survey conducted by KPMG and leading business

magazine, Business Today.

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CHAPTER- III

RESEARCH

METHODOLOGIES

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Research Methodology

Several characteristics of modern business encourage the use of marketing research

by business. First, the suppliers of products and services need to be informed about the

final consumer in order to market their products and services more effectively.

Secondly, as a company grows and starts distributing its products in number of

different markets, the managers of the company find themselves becoming more

separated from the final consumers of their products. Managers need information from

their final consumers in order to satisfy the consumers, managers need at least five such

information topics, which are of great interest from them. These five topics are:

TARGET MARKET

PRODUCT/SERVICES

PRICE

DISTRIBUTION

PROMOTION

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WHAT IS MARKETING RESEARCH?

Marketing research is the function which likes the consumers, customers & public

the marketer through information which is used to identify & define marketing

opportunities & problems, generate, refine & evaluate marketing action; monitor

marketing performances & improve understanding of marketing as a process.

According to American Marketing Association, Marketing research is the

systematic, gathering, recording, and analyzing of data about problems related to the

marketing of goods and services. Marketing research specifies the information

required to address these issues, designs & the method of collecting information. It

manages & implements the data collecting process, analyses the results &

communicates the findings & their implications.

TYPES OF MARKETING RESEARCH

On the basis of fundamental objectives of the research, marketing research

projects are classified into two branches:

Exploratory Research

Conclusive Research

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EXPLORATORY RESEARCH:

It seeks to discover new relationships. All marketing research projects start with it.

This is a preliminary phase & is absolutely essential in order to obtain a proper

definition of problems at hand. The major emphasis is on the discovery of ideas &

insight.

Exploratory research looks for hypothesis in well-established fields of study.

Hypothesis usually comes from ideas developed in previous researches or are delivered

from theory. Hypothesis is tentative answer to the question that serves as guide for

most of the research projects.

It is sub-divided as: -

a) Search for secondary data

b) Survey

Search for Secondary Data:

Probably, the quickest & the most economical way of research are to depend upon

the secondary data or to take advantage of others works & utilize their efforts. Report

from research organizations furnishing continuing data, trade association sales data &

company records, such as those kept for accounting & sales analysis, are other

resources. Also a large volume of basic research reported in professional & trade

journals along with Govt. documents are of help that may stimulate the process of

hypothesis making. A survey of secondary data can be expedited if it is organized both

externally & internally.

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Survey:

All those who have any association with the efforts to market the products in question

are potential sources of information in a MR project. Such individuals may include

anybody related anyhow to the topic.

Individual interviews may be in-depth interview or projective techniques by which

respondents are asked to project themselves into a particular situation, group interviews

have come to be called focused group interviews.

Project technique is another approach to get respondents to reveal more than

thin surface feelings. Projective devices can be used to help the consumer express the

different images they may have of competitive brands of a given product.

Focus groups are intended to reveal some of the complex & subtle aspects of the

relationship between the consumers on one hand & products, advertising & sales

efforts on the other.

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CASE STUDY:

This method has long been considered Soft. The case method has received more

attention. Indeed the case method might be considered one variation of the survey of

individuals with ideas. It involves the comprehensive study of one or a few specific

situation and lends itself particularly to the study of complex situation in which the

inter-relation of several individuals is important.

The emphasis is on obtaining a complete description and understanding of the

relationship among factors in each instance regardless of the number involved.

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CONCLUSIVE RESEARCH:

Conclusive research provides information that helps the executive so that he can

make a rational decision. This study has done well while attempting to arrive at a more

clear description of an apparent problem.

Conclusive research study is classified as:

a) Descriptive study

b) Experimental study

Descriptive Study:

Descriptive study, as the name implies, is designed to describe something. The

characteristics of users of a given products and the degree to with the product is used

varies with income, age, sex or other characteristic or the number of person who sees a

specific television commercials, etc. A majority of marketing research studies is of this

type.

To be of maximum value, a descriptive must collect the data for a definite purpose.

Definite data are commonly used as a direct basis for marketing decisions after analysis

of data. The investigator attempts to predict the result of certain actions, they may

predict that concentration of advertising on upper income people will increase sales

volume.

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Descriptive study can be done in two ways:

1. CASE STUDY:

When the case method is used in exploratory research, the purpose is to

discover new ideas about relationship, which are then tested by conclusive

research. If any conclusion is drawn from the case studies the testing of these

conclusions occurs only as they are put into practice.

2. STATISTICAL METHOD:

The statistical method is the most widely used in marketing research. This

method involves the study of a few factors in a large number of cases. As more

cases are involved the statistical method must use different methods of analysis,

methods designed for mass data, to identify cases and focuses instead on classes

average percentage measures of dispersion and more sophisticated statistical

procedures.

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Experimental Study

Experiments are much more effective than descriptive techniques in establishing cause

and effective relationships. The collection of data in an experiment is organized in such

a way as to permit relatively unambiguous interpretation. Design of experiments tends

itself more readily to rational analysis and provides an ideal against which other

research designs can be compared. There could be laboratory and field experiment.

In laboratory experiments, test subject, usually consumers are brought to a particular

place and then they are examined while in field experiments variables are taken in the

field.

METHODS OF COLLECTING DATA:

Questionnaire and observations are the methods available, for collecting data.

1. QUESTIONNAIRE METHOD:

The greatest advantage of the questionnaire method is its versatility. Almost

every problem in marketing research can be studied only by questioning.

Questioning is usually faster and cheaper than observation. As a result, less

time is typically wasted in questionnaire study.

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QUETIONNAIRE IS OF THE FOLLOWING TYPES:

1. Structured Non Disguised Questionnaire :

Most questionnaire studies made in marketing research are of this type. A

structured interviews of this type introduced gives more reliable results. The purpose of

the question is clear and thus undisguised. It is simple to administer and easy to

tabulate and analyze. This questionnaire has also got the provision for alternative

response that helps in making the questions clear.

2. Non-Structured None Disguised Questionnaire :

Unstructured and undisguised questionnaire is distinguished by the fact that the

purpose of study is clear but the questions remain open-ended.

3. Non-Structured Disguised Questionnaire:

Many people are either unwilling or unable to give accurate response as to their

own attitudes and motivations. To overcome this, disguised methods have been

developed.

4. Structured-Disguised Questionnaire :

These are the least used in the marketing research. They emerge as an attempt

to secure the advantage of disguise in revealing the sub-conscious and hidden motives

and attitudes along with the advantage in coding and tabulation common to structured

disguised approach which typically rests on propositions regarding the role of attitude

in persons typical psychological make-up.

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2. OBSERVATION METHODS:

Observation study can broadly be classified in five bases:

1. Whether the situation on which the observation is made natural or contrived.

2. Whether the observation is obtrusive or unobtrusive.

3. Whether the observation is structured or unstructured.

4. Whether the factor of interest is direct or indirect.

5. Whether observation made by observers or by mechanical means.

Each of the classification has some impact on the quality of the data collected.

1. UNIVERSE:

The universe is the entire group of items researchers wishes to study and which

they plan to generalize. This depends on the research objective.

2. SAMPLING:

According to a famous statistician YULE the objective of sampling is to get

maximum information about the parent population with minimum efforts.

Types of Sampling:

(a) Probability Sampling, and

(b) Non-Probability Sampling.

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(1.)Probability Sampling

(a) Simple random sampling

(b)Systematic sampling

Stratified sampling

(d) Area sampling

(2.)Non-Probability Sampling

(a) Convenience sampling

(b) Quota sampling

(c) Judgment sampling

d) Panel sampling

SAMPLING UNIT:

Sampling unit contains the particular units being studied and which generally

reflects the desired response that is most of the traits that the universe has.

SAMPLING PROCESS:

Two general classes of methods exist for selecting samples. These are probability

method and non-probability methods.

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RESEARCH DESIGN OF PROJECT:

A preliminary study of the mothers using baby soaps was done by this method of

research. For this purpose structured and non-structured questionnaire was prepared

and administered to various customers in different market segments and income

groups. It includes;

1. Survey method, and

2. Personal Interview.

DISCRIPTIVE WORK ON THE STUDY

SOURCES OF INFORMATION:

It is one of the most complicated and tough jobs for my research work though I

thoroughly enjoyed it. For data collection the primary and secondary sources of data

collection were-

(1) Primary sources:

Primary Source of data collection with mothers who use baby soaps or may be other

soaps for their kids.

Main source of information is questionnaire with personal interview & other source

is Tele calling.

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Questionnaire:

It is the combination of a number of questions, which are of two types such as

Open-ended: In it the respondent gives answers in descriptive way.

Close ended: In it the respondent gives answers in Yes or No types.

I have used Questionnaire as a data collection tool.

(2) Secondary sources:

Past records,

Files,

Internet,

Sample size:

Sample size refers to the number of item to be selected from the universe to constitute a

sample algebraically, let the population size be N,

Sample size is n (n


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Discounts on Loans

We enjoy the benefits of preferential rates on our loan products, namely Loans

Against Shares, New Car Loans and Used Car Loans, Consumer Loans and Personal

Loans.

*All loans at the sole discretion of HDFC Bank.

Personalized chequebook:

To provide we added security, our Savings Account cheque book comes with our

name printed on it, at no extra cost. In the case of joint accounts, both account holders'

names will be printed on the chequebook.

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Pension Account for EPFO Pensioners.

The Employees Provident Fund Organization (EPFO) has appointed the bank as an

Additional Disbursement Agency, under the Employees Pension Scheme 1995. This

Pension Disbursement Saving Bank account is operational from all the Branches of the

Bank throughout the country.

HDFC Bank is the only private sector Bank in the country given the mandate to

open/service pension accounts for pensioners under Employees Pension Scheme

1995.The pension account will come with a host of attractive features such as:

1.Zero balance saving account

2.Free International Debit Card

3.Free Fund Transfers

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4. Free facilities of Phone banking and Net banking5. Free Inter-branch/ Inter-city banking6. Personalized cheque books

E-Age Savings Account.

We always on the move. Every second counts.

And with technology at our disposal, who needs to go to the bank?

Presenting the Freedom Account from HDFC Bank, the

e-Age Savings Account for the mobile phone generation.

Access our account anytime from anywhere without having to visit the bank from ATMs,

Internet, Phone or even our Mobile.

Banking through SMS or WAP, we can avail of all these facilities absolutely FREE.

> Zero balance account

>Free International Debit Card

>Free Inter-city/Inter-branch banking

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Cash withdrawal

Cash deposit

Demand Draft/ Pay Order issuance

Cheque deposit

Kids Account

>Free Fund Transfers

>Cash delivery to our office

This service is currently available in Mumbai, Delhi, Chennai, Hyderabad,

Bangalore, Pune & Ahmedabad.

>Cheque Pick-up *

A drop box will be installed at the company premises and the cheques will be picked up

at designated intervals.

This service is currently available in Mumbai, Delhi, Chennai, Hyderabad, Bangalore,

Pune & Ahmedabad

>Overdraft Facility

>Discounts on Loans

>Personalized cheque books

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Advantages of Kid's Bank Account:

The Kids Advantage Account is specially designed keeping our child's future in mind.

Free education insurance cover of Rs. 1, 00,000.

We can opt for systematic investments in mutual funds to plan for our kid's future.

For children of age 7 years and above, an ATM/International Debit Card will be

issued in the child's name with our permission, of course. The amount your child

is able to withdraw or spend on the ATM/International Debit Card is Rs. 2,500

per day (Rs. 1500 at ATMs, Rs. 1000 at merchant locations).

Personalized Cheque Book for our child.

Quarterly statement accounts in your child's name.

Free Net Banking for us to monitor our and our kid's account.

Free transfer of funds between our HDFC Bank Savings Account and Kid's

Advantage Account.

Salary Account

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When our company opts for the HDFC Bank Corporate Salary Account programmed, we

get more than just a Savings Account. We get a superior banking experience plus a host

of value-added services. An e-Age banking account that is accessible 24 hours a day, 7

days of the week, and 52 weeks of the year. Through free Net Banking, Mobile Banking,

Phone Banking facilities, wide network of ATMs and branches across the country.

We and our colleagues get the convenience of having our salaries credited directly, a free

International Debit Card, Overdraft facility, plus free Demand Drafts* and preferential

interest rates on Personal Loans.

*Up to Rs. 25,000 per instrument.

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International Debit Card

Presenting the HDFC Bank International Debit Card that lets us shop and do much more

than we could do with our ATM Card. It replaces cash, so when we go shopping, we no

longer need to carry cash with us. This card can be used in India and abroad at merchant

locations such as shops and restaurants and to withdraw cash from a widespread network

of ATMs. The value of the payment made or cash withdrawn is instantly debited from

our account. What's more, while all your purchases and cash withdrawals are in the

currency of the country we are in, our account is debited in Rupees!

HDFC Bank offers the following Debit Card programs in India:

1. Visa Electron in association with Visa International

2. Mestro in association with MasterCard International

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International Debit Card : Its like an ATM card we can shop with!

International Usage : Account Debited in Indian Rupees

Widespread domestic and international validity

Merchant Locations

Cash withdrawal at select Canara Bank and Bank of India branches (for Visa

Electron Program only)

Daily withdrawal limits

We can withdraw up to Rs. 15,000/- at ATMs and make purchases upto Rs. 25,000/-

at Merchant Locations (Point of Sale) per day.

Lost your Debit/ATM Card?

We can now hot-list our Debit or ATM Card 24 hours a day, 7 days a week by

calling the phone banking numbers

Limited liability of fraudulent usage on lost and stolen cards

Worldwide Assistance

.

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Transaction Fees

Transaction Cash Withdrawal Balance Inquiry

Domestic Visa/ Plus ATMs and

Cirrus ATMsRs.55/- Rs. 15/-**

International Visa/ Plus ATMs and

Cirrus ATMsRs. 110/- Rs. 15/-**

Select Canara Bank and Bank of

India locations * Rs. 100/- NA

Only in case of Visa Electron Debit Card holders.

Services and Tariffs

Worldwide Assistance from Visa International for Visa Electron Debit Cardholders.

Services Offered ChargesLost/Stolen Card reporting USD 35 per card

Emergency Cash Disbursement

USD 175 per disbursement + USD 25per disbursement only in cases whereemergency cash is disbursed by Visathrough a member.

Cancellation of Emergency CashDisbursement request

USD 50

Miscellaneous customer servicesenquiries

USD 5 per

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Worldwide Assistance from MasterCard if we have a Maestro Debit Card.

Services Offered Charges

Lost /Stolen Card reporting USD 35 per card

Emergency Cash Disbursement USD 95

Miscellaneous USD 7.75 per call

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HDFC Bank - Escotel International Debit Card

HDFC Bank and Escotel come together to introduce us to a world of wonderful benefits!

The HDFC Bank Escotel International Debit Card offers us the best deals from both

HDFC Bank and Escotel.

HDFC Bank- Escotel Co-branded International Debit Card Advantages:

Benefits for All customers

o Free Talk time: Rs.100 on registration and Rs. 50 on first usage within 31

days of issuance of Debit card at Merchant outlets.

o Loyalty Points: For every Rs. 100 spent on Debit Card, 1 loyalty point; an

additional loyalty point on payment at Escotel outlets through Debit Card,

Redemption of loyalty points against talk time.

o Personal Accident Insurance: For Rs. 2 Lakhs per card from the following

month from the first usage of Debit card at Merchant outlets.

o Special Discounts: At Garment stores, restaurants and more.

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o SMS Alerts: Introducing shortly for banking transactions.

Benefits for Post-paid Customers

o Activation fee for New Escotel Connection waived (Worth Rs. 532/-)

o Free National roaming rental for life (Worth Rs.100/- per month) &

Choice of Mobile number

o Free Standing Instruction facility on HDFC Bank account for Escotel bill

payment

Benefits for Pre-paid Customers

o Rs. 50/- worth of talk time free for 5 top-ups

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Transaction Fees

There is no charge for using the card at HDFC Bank ATMs

There is no charge for using the card at a Merchant location (However, at Petrol

Pumps and Railway stations transaction charges are levied as per Industry

practice)

Transaction Cash Withdrawal Balance Enquiry

Domestic Visa/ Plus ATMs Rs.55/- Rs. 15/-International Visa/ Plus ATMs Rs.110/- Rs. 15/-Select Canara Bank and Bank of India

locations *Rs.100/- NA

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Services and Tariffs

Worldwide Assistance from Visa International for Visa Electron Debit Card

holders.

Services Offered ChargesLost/Stolen Card reporting USD 35 per card

Emergency Cash Disbursement

USD 175 per disbursement + USD 25 per

disbursement only in cases where emergency

cash is disbursed by Visa through a member.Cancellation of Emergency Cash

Disbursement request

USD 50

Miscellaneous customer services enquiries USD 5 per call

PRODUCT RANGE

(Saving, Fixed deposits, Current and saving Account, Demat Accounts e.t.c)

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Apart from the usual facilities, you get a free ATM Card, Inter branch banking, Net

Banking, Bill Pay, Phone banking, Debit Card and Mobile Banking, among others.

HDFC Bank Preferred:

A preferential Saving Account where you are assigned a dedicated Relationship, who is

your one point contact. You also get privilege like fee waivers, enhanced ATM

withdrawal limit, privileges locker allotment, fee Demat Account and lower interest rates

on loans, to name a few.

Sweep-In Account

A fixed deposit liked to your saving Account. So, even if youre saving Account runs a

bit short, you can issue a cheque (or use your ATM Card). The money is automatically

swept in form your fixed deposit into your Savings Account.

Super Saver Account

It gives you an overdraft facility up to 75% of your Fixed Deposit. In an emergency, you

can across your funds while your Fixed Deposit continues to earn high interest.

HDFC Bank Plus

A part from regular and premium Current accounts we also have HDFC Bank Plus, a

current and then some more. You can transfer up to Rs.50 Lakh per month at no extra

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charge, between the four metros. Get cash delivery/ pickup unto Rs. 25,000/-, home

delivery of demand Draft, at- per cheque, outstation cheque clearance facility, etc.

Demat Account

Conduct hassle free transaction on your shares. You can also access your Demat

Account on the Internet.

International Debit Card

An ATM Card you can shop with all over the country and in over 140 countries with.

You can spend in any currency, and pay in Rupees.

Loans for Every Need

Now, loans come to you in easy-to-pay monthly installments, and are available with easy

documentation and quick delivery.

Personal Loans

Take a loan of up to Rs. 3 Lakh for a wedding, education, purchase of a computer or an

exciting holiday.

New Car Loan and Used Car Loans

Finance up to 90% of the cost of a car, new or used! And the loans come to you with easy

documentation and speedy processing at attractive interest rates.

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Loans Against Shares

Get an overdraft up to Rs. 10 lakh at an attractive interest rate against physical share, up

to 50% of the market value of your share. In case of Demat share, you get a Loan against

Share of up to 65% of the market value of your shares, till Rs.20 lakh.

Two Wheeler & Consumer Loans

To help you buy the best durables for your home.

Demat Account

Protect your share from damage, loss and theft, by maintaining your shares in electronic

from. You can also access your Demat Account in the internet.

Current Account

Get a personalized cheque book, monthly account statement; inter branch banking and

much more.

Mutual Funds

A part from a wide choice of mutual funds to suits your individual needs, you benefits

from expert advice on choosing the right finds based on in-depth market analysis.

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International Credit Card

Get on option of Silver, Gold or health Plus Credit card, accepted worldwide from a

world class Bank. If you have outstanding balance on your other credit card, you can

transfer that balance to this card at a lower interest etc.

NRI Services

A comprehensive range, backed by unmatched features and world-class services, ensures

NRIs all the banking support they need.

Forex Facilities

Avail of foreign currency, travelers cheques, foreign exchange demand draft, to meet

your travel needs.

Insurance

HDFC bank now brings you Life insurance and Pension Solution like Risk Cover

Scheme, Childrens Plan and Personal Plan from HDFC Standard Life Insurance Co.Ltd.

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SERVICES PROVIDING BY THE BANK

Phone Banking

24-hour automated banking services with 39 Phone Banking Numbers available.

ATM 24 Hour Banking

Apart from routine transactions, you can also pay your utility bills and transfer funds, at

any of our ATMs across the country all year round.

Intercity / Inter Branch Banking

Access your account from any of our branches in cities.

Net Banking

Access your bank account from anywhere in the world, at anytime, at your own

convenience. You can also view your Demat Account through Net Banking.

Mobile Banking

Access your Bank Account on your Mobile Phone screen at no airtime cost. Use SMS

technology to conduct your banking transactions from your cell phone

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Bill Pay

Pay your telephone, electricity and mobile phone bill through our ATMs, Internet, Phone

or Mobile Phone. No more standing in long queues or writing cheques.

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CURRENT ACCOUNT CATEGORY I

Money transactions are at the heart of most business relationships. Bank's

support and services can make all the difference in closing a deal, and maintaining

goodwill with business associates.

The HDFC Bank Current Account gives us access to a large network of branches across

India. They also give us 4 direct access channels to our account - the phone, mobile,

Internet and through the ATM. So we can do our banking at our convenience, not our

banks.

The Advantages

Useful inter-city banking

Safe & convenient intra-city banking

ATM

Phone Banking

Enjoy FREE 24-hour Phone Banking to check our balance, find out the status of

our cheque or even stop a cheque

Net Banking

Mobile Banking

Sweep-In Account

Attractive rates for inter-city/inter-branch transactions

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Our funds will be transferred at Rs.1.50/- per Rs.1000/-. The minimum charge is Rs.

50/-. We can also deposit or withdraw cash for an additional charge of Rs. 2.50/- per Rs.

1000/- (on full amount, if amount is more than Rs. 50,000) at branches other than the

branch where you have opened our account.

Acceptance of cash at the home branch is as per branch's discretion Utilise a safe

deposit locker (available in select cities and branches) for your valuables and

important documents.

FREE Personalised cheque bookof 50 leavesfor enhanced security.Rs. 2/- per

leaf is charged for subsequent cheque books.

For banking services that complement your business, open a Regular Current

Account with HDFC Bank right away.

Fees

All we need is to maintain an average balance of Rs.10,000/- per quarter. (Non-

maintenance of this balance entails a nominal charge of Rs. 750/-)

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IDBIBank

Basic

Rs.10,000

Rs.900

UTIBank

Normal

Rs.10,000

Rs.500p.q.

ICICIBank

Standard

Rs.10,000

QAB50kto75kRs.875p.q.

>75kto

Comparative Study of Hdfc Bank

Documents