Communication Skills Apex

COMMUNICATION SKILLS

CISF NISA HYDERABAD

WARM UP ACTIVITY

PLEASE NARRATE AN INSTANCE WHERE DUE TO COMMUNICATION FAILURE YOU LANDED UP DOING SOMETHING WHICH INITIALLY YOU DID NOT PLAN FOR OR YOU WERE LEFT STRANDED

EXAMPLE OF CHEESE

GOAL

TO MAKE THE PARTICIPANTS UNDERSTAND ABOUT THE PROCESS OF EFFECTIVE COMMUNICATION

OBJECTIVES AT THE END OF THIS SESSION THE

PARTICIPANTS WILL BE ABLE TO : DEFINE COMMUNICATION EXPLAIN THE PROCESS OF COMMUNCIATION LIST OUT ANY 5 BARRIERS OF COMMUNCIATION LIST OUT 5 MEASURES FOR ENHANCING

COMMUNICATIUON SKILLS NARRATE THE BENEFITS OF EFFECTIVE

COMMUNICATION

MARTIN LUTHER KING Jr QUOTE

PEOPLE DO NOT GET ALONG BECAUSE THEY FEAR EACH OTHER

PEOPLE FEAR EACH OTHER BECAUSE THEY DO NOT KNOW EACH OTHER

PEOPLE DO NOT KNOW EACH OTHER BECAUSE THEY DO NOT COMMUNICATE

COMMUNICATION

COMMUNICATION IS THE TRANSMISSION OF INFORMATION AND UNDERSTANDING THROUGH THE USE OF COMMON SYMBOLS. COMMON SYMBOLS MAY BE VERBAL OR NON-VERBAL.

-JAMES L. GIBSON

IT IS A MUTUAL EXCHANGE OF FACTS, IDEAS, OPINIONS OR EMOTIONS BY TWO OR MORE PERSONS.

ENCODE DECODE RECEIVER

FEED BACK

SOURCE

CHANNEL

THE COMMUNICATION PROCESS

FEATURES OF COMMUNICATION

•PURPOSE ORIENTED

•TWO WAY PROCESS

•IT INVOLVES THOUGHTS,

FEELINGS, EMOTIONS

NATURE OF COMMUNICATION

COMMUNICATION IS PERCEPTION

COMMUNICATION IS EXPECTATION

COMMUNICATION MAKES DEMANDS

IMPORTANCE OF COMMUNICATION

AN IMPORTANT UNIVERSAL PHENOMENA

IT HAS COGNITIVE, AFFECTIVE AND DIRECTIVE COMPONENTS

ORGANISATIONAL COMMUNICATION IS

USUALLY GOAL DIRECTED

IN MANAGERIAL FUNCTIONS

TO ENHANCE MANAGERIAL EFFECTIVENESS

IN CONVEYING MANAGERIAL DECISIONS

IT IS THE ESSENCE OF ORGANIZED ACTIVITY

IT HELPS TO REDUCE THE COMPLEXITIES

ESSENTIAL TO MAINTAIN GOOD WORKING GROUPS.

PURPOSE OF ORGANISATIONAL COMMUNICATION

ESTABLISH AND DISSEMINATE GOALS OF AN ENTERPRISE

DEVELOP PLANS FOR THEIR ACHIEVEMENT ORGANIZE HUMAN AND OTHER RESOURCES IN THE

MOST EFFECTIVE AND EFFICIENT WAY SELECT, DEVELOP AND APPRAISE MEMBERS OF

THE ORGANIZATION LEAD, DIRECT, MOTIVATE AND CREATE A

CLIMATE IN WHICH PEOPLE WANT TO CONTRIBUTE

CONTROL PERFORMANCE

TYPES OF COMMUNICATION

Verbal Non-verbal

VocalSpoken words Cry, scream,

laugh, grunt

Non-VocalWritten material

Body language

BARRIERS TO COMMUNICATION

SEMANTICS FRAME OF REFERENCE FEELINGS AND EMOTIONS SITUATIONAL CONTEXT FEAR PRE-CONCEIVED NOTIONS NOISE DISTURBANCE NON FEEDBACK

Source generates information

The information has many connotations

Receiver has pre-conceived notions

The information passes through various stages/different persons with different expectations

External noise/disturbances

Final Product: Distorted information

FLOW CHART OF COMMUNICATION BARRIER

PRINCIPLES OF EFFECTIVE COMMUNICATION

KNOW YOUR PURPOSE GUARD YOUR CREDIBILITY KNOW YOUR AUDIENCE COMMUNICATE BIT BY BIT CLARITY THINK AND ORGANIZE THE WORDS DISSEMINATION ADEQUACY OF INFORMATION CONSISTENCY REINFORCE VERBAL COMMUNICATION WITH BODY

LANGUAGE

SKILLS IN EFFECTIVE COMMUNICATION

SIMPLICITY BREVITY PAUSE FEED BACK ASSERTIVENESS CONTEXTUAL SENSITIVITY GOOD LISTENING AND

OBSERVATION

BENEFITS OF EFFECTIVE COMMUNICATION

ENHANCES EFFECTIVENESS OF PERSON GROUP ORGANISATION

MOTIVATIONAL IMPACT CONFLICT RESOLUTION CONFIDENCE BUILDING KNOWLEDGE ACQUISITION AND

DISSEMINATION

BETTER NEGOTIATION IMPROVE RELATION ENHANCES OVERALL QUALITY AND

CREATIVITY OF LIFE

BENEFITS OF EFFECTIVE COMMUNICATION

CONCLUSION

TODAY WE DISCUSSED DEFINITION OF COMMUNICATION NATURE OF COMMUNICATION TYPES OF COMMUNICATION BARRIERS OF COMMUNICATION PRINCIPLES OF EFFECTIVE

COMMUNICATION MERITS OF COMMUNICATION