Communication skills and interpersonal skills

Communication skills and

interpersonal skillsBY SAYANTH

Communication Skills

Introduction

Communication skills is vital when presenting to a pupils or to a business. People who needs to advertise their product to other businesses they need to have good verbal way of speaking to others.

Communication Skills

Audience consideration

Adapting content and style to audience

Providing accurate information

Techniques for engaging audience interest

Ensuring the message gets across

Audience consideration In person one to one – this is mainly done in interviews so that

the interviewer can see your personality, true identity and see they way they speak

In person to an audience – they do this to see how the audience react to the speaker. The speaker needs to interact with the audience.

Over the telephone – this is also done to do interviews so that the interviewer can see the way you speak. Also when speaking to people you need to have good tone

Adapting content and style to audience

Varying your voice – the way you speaks changes such as talking to a big audience you will to loud so that everyone can clearly hear you.

Terminology – body language is important to see if they are actual bothered to the presentation.

Providing accurate information

When presenting something you shouldn’t give false information for example if you are presenting the new iPhone and you said it has 10gb but it actual has 8gb. You giving the wrong information would make buyers disappointed.

Techniques for engaging audience interest

When presenting you can engage the audience by asking if they got any questions

Use technology such as let them watch video

Highlight the benefits at the start presentation

Ensuring the message gets across

To get a message across when doing a presentation is to repeat the main points again

Stick to the message

Make them remember your message and get the message across to other people

Interpersonal Skills

Interpersonal Skills

Method of communicating interpersonally

Techniques and cues

Communication in writing

Audience

General Skills

Introduction

Interpersonal skills are the life skills we use every day to communicate and interact with other people, both individually and in groups. People who have worked on developing strong interpersonal skills are usually more successful in both their professional and personal lives.

Method of communicating interpersonally

Verbal exchange – when speaking to an audience or at a interview, you need to speak to them in a good manner like polite, kind and respectful way, instead of ignoring them.

Techniques and cues Body language – when in the interview you will know if they are

up or the job by the way the body language is. It is a way of non-verbal communication.

Paying attention and active engagement – always need to pay attention when someone tells you something and you need to take it on board such as your manager tells you something.

Positive and negative language – always need to talk in interview in a positive manner. You shouldn’t say negative language such as rude terms.

Communication in writing

Follow guideline and procedures – check the work make sense, if there is spelling mistakes, punctuation.

Identify key message in writing - your document is clear and need to get the message, also check if the grammar is correct.

Proof reading your own work

Review and edit document created by others

Note taking

Audience

Age – when presenting your tone needs to be different

IT knowledge – when presenting about IT, you need to know what are you talking

Culture or Country – the audience need to have a fluent understanding of English

Disability – if there is someone is deaf there will be need to be someone standing next to you giving sign language.

General Skills

Time keeping – you don’t want your presentation too short and too long

Team working – need to work in team to solve a problem or if they need any help

Appearance – it is vital you look the part when at an interview. Looking smart for example, blazer, shirt, tie

Prepare to listen – communication skills

take on board when someone tells you something

Stop talking

Prepare yourself to listen

Be focus

Listen to ideas

Acknowledge – interpersonal skills

To admit the existence reality or truth of

Understanding is important to acknowledge their needs.

Acknowledging a person's needs are an important part of the interpersonal skill.

It is also essential to develop successful interpersonal relationships. We all have needs; using your skills to acknowledge other's needs make you more effective in your interpersonal experiences.

Font Size – disability

Font need to be changed if the old

If there are young needs to be colourful

Bold and black makes it clearer for everyone to see

Leadership

The action of leading a group of people or an organization

Honest

Confidence

Commitment