Communication pp

• 1. We communicate with peopleeveryday.- Verbal- Non Verbal/Body Language- I Messages- Listening

2. COMMUNICATION STYLESPassiveAggressiveAssertive 3. PASSIVE COMMUNICATION CHARACTERISTICSPassive- unwilling or unable to express thoughts andfeelings in a direct or firm manner Blushes when someone looks his/her way Agrees with EVERYONE. Buys from every door-to-door salesman Uses phrases like A person I know said or They say Takes the blame for anything that happens Makes other feel guilty by letting them walk all over him/her Apologizes often in conversationWhats it like to communicate with someone like this? 4. AGGRESSIVEAggressive- overly forceful, pushy, or hostile. Tells others what he/she wants and then talks them into it Blows his/her stack when anyone disagrees Rams his/her opinions down other peoples throats Demands an explanation for other peoples behavior, such as Why doyou have to Very Critical of others Listens by interrupting Must be in charge Gets even with sarcasmKnow anyone like this? How easy is it to be around them? 5. PASSIVE AND AGGRESSIVE COMMUNICATION 6. ASSERTIVEAssertive- express views clearly and respectfully Buys only what he/she needs from door-to-door salesmen States his own opinion matter of factly Negotiates and makes compromises when needed Smiles frequently Takes credit when credit is due Does not NEED to win an argument Can admit if he/she is wrong Cooperates well with others Listens when others speakOf the three types, assertive communicators are most successful. Howcome? 7. Sowhat? 8. CONSTRUCTIVE VS. DESTRUCTIVECOMMUNICATION 9. NONVERBAL COMMUNICATION Body Language: nonverbalcommunication through gestures, facialexpressions, behaviors, and posture. Sometimes WHAT we say isnt importantas HOW we say it. Everything we do sends a message! 10. NON VERBAL CUES ACTIVITY 11. WHAT DIFFERENT NONVERBAL CUES MEANCrossed ArmsMirroring Closed off. Implies resistance. Shows interest. You find theNot listening or interested.speaker favorable.A nose rubForward lean/decrease in Linked with deception. Could backwards leanmean youre lying or trying to hide Indicates positive sentiment andthe truth.interest.A barrier Eye Contact Youre too close. Back off. Shows interest, attention, andinvolvement.A hand placed under the chin Contemplative. Making a decision. Raised EyebrowFeet pointed toward the door May indicate skepticism orinterest, depending on how it is Ready to leave. The feet are thedone.most honest part of the body.What direction are they facing? Avoiding Eye Contact dishonesty or discomfortA back of the neck scratch Concerned or have questions. 12. WHY ARE NON VERBAL SKILLS IMPORTANT? 13. SPEAKING SKILLS I Message: a statement that focuses onyour feelings rather than someone elsesbehavior. Replace You messages with Imessages 14. I MESSAGES3 Ingredients Event Consequence of the event Feeling How that event made you feel?