Communication : Essential Human Behavior

COMMUNICAT

ION:

ESSENTIAL H

UMAN

BEHAVIO

R

CH

AP

TE

R 1

A FUNCTIONAL PERSPECTIVE

How do we communicate in relationships?

• Express affiliation• Achieve goals• Influence others

HOW WE COMMUNICATE• Symbolic

• Create meaning via language and symbols

• A necessity for a shared code• All agree on the meaning ascribed to those

symbols

• Linked to culture• Culture is powerful; includes language,

other symbols, rules and norms regarding behavior

HOW WE COMMUNICATE• Doesn’t need to be intentional

• Based on expressed emotions and body movements; giving vs. giving off information

• Occurs through various channels• Process by which we exchange those symbols

amongst each other

• Transactional process• A process that involves two or more people

acting in both sender and receiver roles• Once a message is sent, it cannot be reversed!

COMPETENT COMMUNICATION• Process Oriented

• Emphasize what is said and how it is said• Mutual satisfaction is the gauge of success• Ethics

• Appropriate and effective• Behavioral flexibility• Make sure to meet your goals!

From: [email protected]

Sent: Friday, September 9, 2011 11:42 A.M.

To: [email protected]

Subject: hey

hey, sorry i missed class today . . . i had a little too much fun last nite had a rough time waking up;)

can you E-mail me your teaching notes ASAP? Tnx.

E-Mail Etiquette: How Not to Communicate with Your professor

COMPETENT COMMUNICATION• Communication requires skill

• Behavioral routines based on social understanding

• Many times unskilled and unaware

• Correct use of technology• Presents different obstacles and avenues• Perceptions change depending on the

context

LINEAR MODEL

INTERACTION MODEL

COMPETENT COMMUNICATION