Relationsh ips And Conversations Communication
May 17, 2015
Relationships
And Conversations
Communicatio
n
re·la·tion·ship /riˈlāSHənˌSHip/
Activity
Activity
Conversations
How do people behave when a conversation becomes difficult?
Activity
Typical Path
See and/orHear
Tell A Story
Feel Act
Theory
Judge
Guess
Assume
Facts help eliminate stories.But they do not eliminate emotion.
Facts are the
pathway to
meaningful
dialogue
Creating Dialogue
Facts Possible Story Ask Dialogu
e
Give Good Information
Gather Good Information
Activity
Additional Skills and Tools
Common Purpose
Be curious,not judgmental.
Walt Whitman
Value
Make sure what
You say adds
Recognize the
other person’s
Understanding does not = Agreement
Sensitivity does not = Acquiescence
Listen with Empathy
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