Communication

COMMUNICATION SKILLS

COMMUNICATION

Definition

The Communication process

Communication in the workplace

DEFINITION:COMMUNICATION

The imparting or exchanging of information by speaking, writing, or using some other medium.

The process of sending and receiving messagesthrough verbal or nonverbal means--speech (oral communication), writing (written communication), signs, signals, or behavior.

COMMUNICATION:DEFINITION

Transmission of information and meaning and meaning from one individual or group to another.

COMMUNICATION:EXPLANATION

The process of communication is successful only when the receiver understands an idea as the sender intended it.

Both parties must agree not only on the information transmitted but also on the meaningof that transmission.

COMMUNICATION:EXPLANATION

Two-way process of reaching mutualunderstanding, in which participants not only exchange (encode-decode) information, news, ideas and feelings but also create and share meaning.

COMMUNICATION:EXPLANATION

In general, communication is a means of connecting people or places.

In business, it is a key function of management--an organization cannot operate without communication between levels, departments and employees.

COMMUNICATION PROCESS:DEFINITION

The exchange of information (a message) between two or more people.

COMMUNICATION PROCESS:COMPONENTS

Communication process consist of following components:

o A sender encodes information

o The sender selects a channel of communication by which to send the message

o The receiver receives the message

o The receiver decodes the message

o The receiver may provide feedback to the sender

COMMUNICATION PROCESS:MODEL

COMMUNICATION PROCESS:SENDER

The sender or communicator or encoder is the person who initiates a message.

This step in communication process involves encoding.

This means converting the idea into words or gestures that will convey meaning.

COMMUNICATION PROCESS:SENDER

When misunderstanding result due to missed meaning, it is called bypassing.

Skilled communicators choose familiar words with concrete meanings on which both senders and receivers agree.

COMMUNICATION PROCESS:SENDER

In selecting words the sender must be aware of receivers attitudes,background,experiencesand culture.

Choosing appropriate words and symbols is critical to successful message.

COMMUNICATION PROCESS:CHANNEL

The medium over which the message is physically transmitted is the channel.

Channels of communication include speaking, writing, video transmission, audio transmission, electronic transmission through emails, text messages,memorandum,telephone and faxes and even nonverbal communication, such as body language.

COMMUNICATION PROCESS:RECEIVER

The individual for whom the message is intendedis the receiver.

Translating the message from its symbol form into meaning involves decoding.

Decode failure.(internally by receivers lack of attention to or bias against the sender and externally by sounds or illegible words)

COMMINICATION PROCESS:RECEIVER

The receiver must be able to decode the message, which means mentally processing the message into understanding.

If you can't decode, the message fails.

COMMUNICATION PROCESS:FEEDBACK

The verbal and nonverbal responses of the receiver create feedback, a vital part of communication process.

Feedback helps the sender know that the message was received and understood.

COMMUNICATION PROCESS:FEEDBACK

If as a receiver you hear the message How are you, your feedback might consist of words(I am Fine) or body language.

The best feedback is descriptive rather than evaluative.

COMMUNICATION PROCESS:ACTIVITY

Create a situation in which there is a decode failure (because of some reason) between the boss and the employee.

COMMUNICATION :WORKPLACE

Communication skills are critical in all walks of life, but communicating effectively in the workplace is critical to professional success. Whether interacting with colleagues, subordinates or the superiors.

Communication in the workplace can be either your best friend or your worst enemy.

COMMUNICATION:WORKPLACE(benefits)

Communication will improve your overall workplace culture.

Another positive is that good solid organizational communication eliminates barriers and resolve problems.

It builds stronger workplace relationships for increased productivity.

COMMUNICATION:WORKPLACE(poor communication)

There are many potential problems that can be caused by poor communication skills.

Increased amount of employee turnover, high amounts of call outs, poor customer service skills, diminished productivity and the lack of focus. These are just to name a few.

WORKPLACE:CAUSES OF INEFFECTIVE COMMUNICATION

Business ethics in the workplace and poor workplace behavior ethics can be directly related to ineffective communications.

Understanding ethics in the workplace and workplace behavior ethics is the all important first step.

WORKPLACE COMMUNICATION:BENEFITS

Effective communication in the workplace plays a prominent role in developing long lasting employee motivation.

One of many positive benefits gained from well established organizational communication is improved relationships.

WORKPLACE COMMUNICATION:BENEFITS

Improving relationships between management and staff is quite important and is often overlooked.

Things will go smoothly when everyone is on the same page, understanding of goals and the direction a company is going.

The best process of communicating here is well thought out emails that follow the chain of command and face to face interactions.

WORKPLACE COMMUNICATION:BENEFITS

Good Communication skills will help you improvetime management in the workplace.

The ability will exist for you to manage your own time as well as keeping your staff focused on deadlines.

Understanding the communication process will open many doors to improve productivity

WORKPLACE COMMUNICATION:BENEFITS

Another positive result is that employees feel important. Many employees have complained about how they are just a number.

Providing a little feeling and personality to emails will reverse this complaint.

Use this technique when providing recognition or when it involves a sensitive issue.

Express your concerns about their feelings and they will feel important.

Face to face interactions work best here, though email communicating is also considered effective.

COMMUNICATION:WORKPLACE

Improving your communication skills will enable you to establish better working relationships.

Poor workplace communication skills will have negative effects on your business relationship and may result in decrease productivity.

The 7 keys will help you unlock the doors to successful communication not only at workplace but also in your relationships.

COMMUNICATION:WORKPLACE

Personal contact is important. People relate to one another better when they meet in person and read each others body language so that they can feel the energy and the connection.

If personal contact is not possible, the next best way to connect is talking by telephone.

COMMUNICATION:WORKPLACE

Develop a network.

No one achieves success alone.

Make an effort to become friends with people in different departments, within your company, meet new people in your community, and look for experiences or interests you have in common.

COMMUNICATION:WORKPLACE

Always be courteous in your communication with others.

Courtesy let people know that you care.

The words ‘Thank you’ show that you appreciate persons efforts. Try saying “would you please…” instead of just “please..” You will sound less dogmatic.

COMMUNICATION:WORKPLACE

Be consistent and clear in your workplace communications. Consistency builds trust.Asking,”Did I explain this clearly?” will assure that people understood what you said.

Compromise decreases the tension associated with conflict. Ask,”What is best for the company?” so that co-workers will not take the conflict personally.

COMMUNICATION:WORKPLACE

You cannot hold a persons interest if you nothing interesting to say. You can learn to be an interesting communicator .Read your hometown paper daily.

Listen to what others are saying and show interest in conversation. Listening demonstrate respect and admiration.

Make your conversation like a game of tennis and keep the ball going back n forth.

COMMUNICATION:ACTIVITY

Imagine you are the CEO of company(diverse workforce), what measures will you take in the company to make communication more effective in the organization to avoid misunderstandings among employees.