Communicating in international teams Bob Dignen * CENGAGE & YORK ASSOCIATES ETAS – 30 January 2010.

Communicating in

international teamsBob Dignen

* CENGAGE & YORK ASSOCIATES

ETAS – 30 January 2010

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AttitudinalAttitudinal

BehaviouralBehavioural

CognitiveCognitive

Core international challenges

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Build relationships: get to know, understand competence, style, contexts, build a network with external stakeholders

Give direction: lead and communicate influentially to create understanding of common (ambitious) goals / benefits

Organise:plan and structureteamwork effectivelyand realistically(building a team info andcomms culture)

Define roles: specify roles and responsibilities(aligned to internal and external expectations)

Who are we?

Whereare wegoing?

How do we

plan to do it?

Who does what?

What help is needed?

How are we performing?

How are weseen in the

organisation?

Where are conflicts

generated?

How are wecooperating as a team?

Cooperate: ensure that diversity is proactively leveraged over time to facilitate high performance (synergy) via trust

Manage conflict: recognise and handle internal and external resistance and conflicts

Represent:promotethe team and projectexternally (‘sell’ to the business)

Support people:be available to listen, coach, train, mentor (network to navigate and manage complexity)

Implement feedback: motivate higher performance with SMART targets and then giving / getting feedback

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Team communication

Generic skills

Speaking clearly Listening effectively

Building rapport

Influencing

Coaching

Decision making

Managing conflict

Handling feedback

Building trust

FacilitatingSynergising

Training and coaching people to consciously and strategically communicate in the right way at the right time at the right

place ... in English!

Motivating

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Global leadership: strategies for successA. Sinclair & B. Agyeman – Roffey Park

Beyond communication

skills?

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Moving from English training to international communication coaching

• Communication theory• Behavioural psychology• Team and leadership models• Consulting, coaching and feedback

skills

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If you want more ...

The Mindful International Manager www.themindfulinternationalmanager.com

Developing People Internationally Accreditation Workshopwww.york-associates.co.uk/dpi.htm

Get in touch with me via my personal [email protected]

See more of me at:www.business-spotlight.de/videos/bob

50 Ways To Improve Your Intercultural Skillshttp://www.summertown.co.uk

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[email protected]

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• Openness • Flexibility• Personal Autonomy• Emotional Strength• Perceptiveness• Listening Orientation• Transparency• Cultural Knowledge• Influencing• Synergy

The International Profiler

www.worldwork.biz

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Building relationships

Giving direction

Organise

Define roles

Who are we?

Whereare wegoing?

How do we

plan to do it?

Who does what?

What help is needed?

How are we performing?

How are weseen in the

organisation?

Where are conflicts

generated?

How are wecooperating as a team?

Cooperate

Manage conflict

Represent

Support people

Implement feedback

Challenges for the

international team

communicator