Commnunicate wk 3

CommunicationRecap week 2 23/7/2013 Defining communication Why it is important in the workplaceIntroducing verbal vs non-verbal

communication

Communication Mostly we don’t stop to think about how we

communicate with others.We simply assume that we just know how to

do itHowever we don’t always get the message

acrossCommunication is a complex process with the

potential for things to go wrong (miscommunication)

Communication skills are so important within the Community Services Industry

We need to be able to relate to our clients, colleagues and other community agencies in the best possible way

Communicating with clients, their families, colleagues and other organisation can be done by;

Face to faceOver the phoneIndividually or within a group settingAt a meeting or conferenceBy writing (e-mails, letters, memos, reports etc)

Communication

Communication can be verbal and non-verbal

Usually we refer to verbal communication as relating to the words that are said

Non-verbal communication includes all the messages that are sent not using words;

What are some forms of non-verbal communication?

Types of Communication

Facial expressionsEye contactTone of voiceVolume of speechRate of speechHand movements (gestures)Body movementsPostureSpatial distance (how close we stand or sit to

someone)TouchDress/presentation

Types of Non – verbal CommunicationWeek 3 30/7/2013

Messages usually contain both verbal and non-verbal components

The verbal part conveys the content or information

The non-verbal part tells the receiver what the content means to the person talking

In situations where there is a mismatch between the verbal and non-verbal, the receiver is more likely to focus on the non-verbal signals they are receiving

This is because body language is more likely to give us the clues about what the message means

Communication

ACTIVITY 1 – MASK TASKStudents are to design a mask that covers all

areas of their face – excluding the eyes and mouth

Working in groups of 4 students are to engage in a conversation that covers ONE of the following topics -

My favourite TV show/toy/pet/family member/memory

Communication

ACTIVITY – MASK TASK

Think about how NOT being able to see the other persons facial expressions impacted on the conversation and how you communicated with them.

How did you compensate for this?

Communication

ACTIVITY 2Working in pairs, students are to communicate

verbally with the other person, however, each person MUST use the following non-verbal methods of communication to talk to each other –

1) same TONE OF VOICE2) VOLUME of speech3) RATE of speechHow did this impact on your conversation?

Communication

Masks from around the world

Masks that convey expressions

Masks that convey no emotion

Masks that convey emotion