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COLLEGE OF DUPAGE
LEARNING COMMONS
AY19 ANNUAL REPORT Fall 2018 – Summer 2019
Diane Szakonyi, Manager, Learning Support Services
Jane Schubert, Assistant Manager, Learning Support Services
Nina Egan, Supervisor, Addison Learning Commons
Anne Guenther, Learning Commons Desk Supervisor
Robbye Henderson, Supervisor, Westmont Learning Commons
Margaret Hernandez, Coordinator of Writing, Reading, Speech Assistance
Susan Maloney, Supervisor, Carol Stream Learning Commons
Sandra Marchetti, Coordinator of Tutoring Services
Cheryl Martin, Coordinator of Math Assistance
Lindsey Mueller, Administrative Assistant V, Learning Commons
Angel Nance, Coordinator of Operations, Outreach and Technical Support
Moira Shultz, Supervisor, Naperville Learning Commons
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Table of Contents
Learning Commons Mission and Philosophy .................................................................................................................... 1 Academic Support Services Overview .................................................................................................................................. 2 Learning Commons Summary ................................................................................................................................................... 3 Learning Commons Professional Development .............................................................................................................. 4 Learning Commons AY19 Action Plan .................................................................................................................................. 5 Math Assistance Area (MAA)
Overview ..................................................................................................................................................................................... 7 Types of Assistance and Student Usage ......................................................................................................................... 8 Placement Test Preparation ............................................................................................................................................ 10 Student Populations ............................................................................................................................................................ 11 Finals Preparation ............................................................................................................................................................... 12 AY19 Objectives and Outcomes ..................................................................................................................................... 13 Staffing Statistics .................................................................................................................................................................. 14 Professional Development ............................................................................................................................................... 14 Staff ............................................................................................................................................................................................ 15
Tutoring Services Overview .................................................................................................................................................................................. 17 Types of Assistance and Student Usage ...................................................................................................................... 18 Collaborations with COD Faculty .................................................................................................................................. 19 Off-Campus Support............................................................................................................................................................ 21 Accommodations Support ................................................................................................................................................ 21 Finals Preparation ............................................................................................................................................................... 22 AY19 Objectives and Outcomes ..................................................................................................................................... 23 Staffing Statistics .................................................................................................................................................................. 24 Professional Development ............................................................................................................................................... 24 Staff ............................................................................................................................................................................................ 25
Writing, Reading, Speech Assistance (WRSA) Overview .................................................................................................................................................................................. 27 Types of Assistance and Student Usage ...................................................................................................................... 28 Placement Test Preparation ............................................................................................................................................ 30 Videos ........................................................................................................................................................................................ 30 Mini Modules.......................................................................................................................................................................... 31 AY19 Objectives and Outcomes ..................................................................................................................................... 32 Staffing Statistics .................................................................................................................................................................. 34 Professional Development ............................................................................................................................................... 34 Staff ............................................................................................................................................................................................ 35
Front Desk Overview .................................................................................................................................................................................. 37 Staff ............................................................................................................................................................................................ 38 AY19 Objectives and Outcomes ..................................................................................................................................... 39
Off-Campus Learning Commons Overview .................................................................................................................................................................................. 41 Locations .................................................................................................................................................................................. 42 Professional Development ............................................................................................................................................... 42 Staff ............................................................................................................................................................................................ 43 AY19 Objectives and Outcomes ..................................................................................................................................... 44
Outreach Activities and Space Utilization Outreach Overview .............................................................................................................................................................. 46 Outreach Activities .............................................................................................................................................................. 47 Outreach Events ................................................................................................................................................................... 48 Social Media ............................................................................................................................................................................ 49 Space Utilization ................................................................................................................................................................... 50 AY19 Objectives and Outcomes ..................................................................................................................................... 51
Appendix ......................................................................................................................................................................... 52 AY20 Action Plan .................................................................................................................................................................. 53 Organization Charts ............................................................................................................................................................ 54
1
2
3
4
Learning Commons
AY19 Demographics
5
Learning Commons
AY19 Professional Development The chart below outlines all Learning Commons professional development. Professional
development specific to individual departments can be found in those sections of the report.
March 15, 2019
Bad Genius Screening: Learning Commons staff participated in a screening
and discussion of Bad Genius, a film inspired by the real-world cheating epidemic.
May 22, 2019
Veteran Services: Learning Commons staff attended an information session with Veteran Services to learn about the services available to Veterans.
May 23, 2019
Navigating Difficult Situations: Learning Commons staff participated in training on navigating stressful appointments, or situations in the Learning Commons, and learned the appropriate action steps to take.
June 4, 2019
Digital Accessibility: Learning Commons staff attended a session with Learning Technologies about creating more accessible Learning Commons materials.
June 19, 2019
Blackboard Ally Demo: Learning Commons staff attended a session with Learning Technologies regarding use of Blackboard Ally.
Various Times Throughout the Year
In-Service Activities, Hot Topic Sessions, Department Information Sessions, and TLC Workshops: Learning Commons staff attended College of DuPage professional development and informational sessions.
6
Learning Commons AY19 Action Plan
AY19 Strategies
Key Strategy Action Steps
1. Work to develop an assessment tool for the Learning Commons.
1.1. Collaborate with Research & Analytics to develop a student satisfaction survey.
1.2. Work with Research & Analytics to track student usage across Learning Commons departments and correlate the effectiveness of Learning Commons services with student success.
2. Create an environment of inclusiveness and a fear-free culture in Learning Commons.
2.1. Implement diversity training for staff. 2.2. Update Learning Commons website and
promotional literature to incorporate inclusive language.
3. Increase responsiveness in the Learning Commons to the needs of specific student populations such as Blue Card students, ELA/ELS students, online students, and CTE students.
3.1. Provide ongoing staff development related to working with students with blue cards.
3.2. Expand online and ELA/ELS academic support services.
3.3 Expand services in Learning Commons West to support CTE, Criminal Justice, Early Childhood Education, and other programs on west campus.
4. Engage in the development of the Pathways initiative.
4.1. Adapt services to provide academic assistance and testing services that align with Pathways objectives.
4.2. Investigate innovative methods to engage students in their learning.
4.3. Serve on committees to develop the Pathways program.
5. Expand academic support services at Learning Commons West and the off-campus centers.
5.1 Provide additional Math Assistance, Tutoring Services, and Writing, Reading, Speech Assistance at the off-campus centers.
5.2 Continue collaboration with library faculty to build upon outreach and support efforts off campus.
6. Improve efficiencies and effectiveness of Learning Commons operations.
6.1 Increase staff in the Math Assistance Area to facilitate effective student service.
6.2 Support ongoing Academic Integrity initiative.
7
Math Assistance Area (MAA)
Annual Summary Report
8
Math Assistance Area (MAA)
*MAA is open from the first day of class to the last day of final exams.
**After signing in, students often stay in the MAA for an extended period, meeting with an instructor/academic assistant,
using the resources, collaborating with other students, or studying independently. Only one sign-in is recorded even
though students may meet with an instructor and use resources multiple times during a visit. Students sign out only
when they leave the MAA. Students may visit the MAA as many times as they want each week.
29,140
-
5,000
10,000
15,000
20,000
25,000
30,000
35,000
Nu
mb
er
of
Sig
n-I
ns
Academic Year* first academic year on semesters
Total Sign-Ins per Academic Year
On and Off-Campus
User Statistics by Term*
Term
One-on-one
Sign-ins** Unique Students
Fall 13,631 1,561 Spring 12,283 1,330
Summer 3,226 632
Total 29,140 n/a
9
MAA Type of Assistance
Math Physics CIS Chemistry * New in AY19 *
Math Assistance Locations and Availability
Main Campus: Off-Campus
Learning Commons: Online:
Learning Commons (SRC 2102)
60 hours per week
Learning Commons West (TEC 1016B)
6-12 hours per week
Physical Education Center (PEC 120)
13 hours per week
Addison 3 hours per week
Carol Stream 3 hours per week
Naperville 3 hours per week
Westmont 3 hours per week
Google Hangouts 24 -29 hours per week
MAA Student Usage
*MAA is open from the first day of class to the last day of final exams. In the summer, MAA is closed Fri. and Sat. Hours vary at Learning Commons West, PEC, Off-Campus, and Google Hangouts each semester.
Average Sign-ins** by Day and by Hour On-Campus (SRC, TEC, PEC), Off-Campus (ALC, CSLC, NLC, WLC)
Average sign-ins per day of week Average sign-ins per hour of day (M-Th)
Fall Spring Summer* Fall Spring Summer*
Sunday 24 23 25 8 - 9 a.m. 17 13 5
Monday 188 199 97 9 - 10 a.m. 20 21 13
Tuesday 182 161 99 10 - 11 a.m. 20 21 10
Wednesday 198 184 108 11 a.m. - noon 25 19 9
Thursday 174 155 85 noon - 1 p.m. 22 20 11
Friday 98 89 0 1 - 2 p.m. 16 15 11
Saturday 10 14 1 2 – 3 p.m. 16 16 9
SRC 2102 Hours*: 3 – 4 p.m. 15 12 9
Monday - Thursday 8 a.m. – 8 p.m. 4 – 5 p.m. 11 13 7
Friday 8 a.m. – 2 p.m. 5 - 6 p.m. 10 10 9
Saturday 9 a.m. – Noon 6 - 7 p.m. 6 7 4
Sunday 1 p.m. – 4 p.m. 7 - 8 p.m. 2 2 1
10
MAA Student Usage Continued
4,550
7,501
9,979
5,269
1,073 768 AY19 Sign-Ins by Course
Math 0000 - 0482
Math 1100 - 1635
Math 2115 – 2270
All Physics
Other Courses
Advising
Top 8 Courses Assisted
Math 0481: Foundations of College Mathematics I
Math 0482: Foundations of College Mathematics II
Math 1431: Pre-calculus I
Math 1432: Pre-calculus II/Trigonometry
Math 1635: Statistics
Math 2134: Calculus for Business and Social Science
Math 2231: Calculus and Analytic Geometry I
Math 2232: Calculus and Analytic Geometry II
Math 2233: Calculus and Analytic Geometry III
Physi 2111: Physics for Science and Engineering I
Physi 2112: Physics for Science and Engineering II
Fall Spring Summer
1. Math 2231 Math 2232 Math 2232
2. Physi 2111 Math 2231 Math 1431
3. Math 1431 Physi 2111 Math 2231
4. Math 0481 Math 1431 Math 2233
5. Physi 2112 Math 0481 Math 0482
6. Math 2232 Math 2233 Math 1635
7. Math 2233 Physi 2112 Math 2134
8. Math 1635 Math 0482 Math 1432
AY19 Google Hangouts
Calls Unique
Students
Fall 114 33
Spring 94 32
Summer 57 16
Total 265 81
In this second year of online assistance, calls
on Google Hangouts increased from 135 to 265 calls.
Google Hangouts is the video service with
screen sharing capabilities that is used to
offer live online math assistance.
Online Assistance Usage Increases in AY19
(4,550)
(7,501)
(9,979)
(5,269)
(1,073)
(768)
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Math and Geometry Placement Test Preparation
The Learning Commons provides placement test preparation sessions throughout the year to help
students make the most of each attempt on the placement test.
ALEKS Math Placement Test Information Sessions provide information and tips about the test.
Sessions also provide an overview of navigating the ALEKS Prep and Learning module, a
personalized study plan. Thirty-nine sessions were held during the year, 16 on-campus and 23 off-
campus. Walk-in assistance and online review materials are available for those who cannot attend.
Geometry Placement Test Review Workshops are intended for students who have taken
geometry at one time but want to review for the placement test. The Geometry Review is given in
two, 2-hour sessions and it is suggested that students attend both workshops.
Ninety-one students took/retook the geometry placement test after attending the workshop. Of the students who attended the Geometry Review Workshop, and then took the geometry placement
test, 93% obtained the prerequisite score required for college-level math.
ALEKS Information Sessions and Workshops
ALEKS Math Info Session Geometry Workshop
Sessions Attendees Sessions Attendees
Fall 13 45 4 65
Spring 16 60 6 85
Summer 10 35 6 76
Total 39 140 16 226
Photos of students participating in the Math
Assistance Area’s annual promotional event:
Pi Day Celebration
93% of students who attended the workshop and then took the
Geometry Placement test satisfied the geometry prerequisite.
12
MAA Supports Student Populations
Support for Athletes
During AY19, Math Assistance logged 1,033 sign-ins in the PE
building helping students in math and preparing for the math
placement test. The need for academic support among athletes
and other students on the east side of campus is high, but few
make the walk to the SRC building. In addition to the availability
during the semester, assistance was offered in January to
provide math-specific advising and assistance to students
preparing for placement testing.
Support for Physics and Engineering Students
The MAA supports all Physics and Engineering students including students in the Engineering
Pathways program. COD Engineering students who complete the Engineering Pathways program
are guaranteed admission to the College of Engineering at the University of Illinois at Urbana-
Champaign. The program requires students take specific classes dependent upon their intended
engineering major and maintain a 3.3 GPA in these courses and 3.2 cumulative GPA for all of their
COD courses. Required courses include math, physics, and computer science courses.
The MAA offers assistance to students enrolled in o PHYSI 1100: Physics o PHYSI 1201: General Physics I o PHYSI 1202: General Physics II o PHYSI 2111: Physics for Science and Engineering I o PHYSI 2112: Physics for Science and Engineering II o PHYSI 2115: Physics for Science and Engineering III
In AY19, 321 Physics students (about 40 % of all Physics students) signed-in 5,269 times.
of Physics students use
the MAA
40%
Math Assistance
1,033 sign-ins
Math Assistance Promotes Student Success
80% of Physics students who signed into MAA 10 or more
times earned a final grade of C or better, compared to 73% of
all COD Physics students who earned a final grade of C or better.
13
MAA Supports Student Populations (Continued)
Support for Computer Information Systems Students
The MAA offers assistance to students enrolled in CIS 1400: Programming Logic and Technique and CIS 2485: C++ for Science and Engineering.
CIS usage increased from 34 individuals with 180 sign-ins in AY18 to 41 individuals with 318 sign-ins.
MAA Supports Students Preparing for Finals
Final Exam Review Sessions continued to be held
during the last week of classes for math courses with
high enrollment.
o A Final Exam Review Session for Math 1432 was
initiated in FA18.
o Review packets were given to students when they
registered for the session, so they had time to
attempt problems before the session. In addition,
another 77 students picked up the review
materials, but did not attend the workshop.
Final Exam Review Sessions (FA18 and SP19)
Course Number of
Sessions Number of Attendees
Math 0465 and 0481 (combined)
6 51
Math 0482 6 34
Math 1431/1428 (combined)
8 77
Math 1432 2 10
Math 2231 8 85
Total 30 257
380 CIS sign-ins
Math Assistance Promotes Student Success
71% of math students who signed into MAA 10 or more
times earned a final grade of C or better, compared to
56% of all COD math students who earned a C or better.
14
MAA AY19 Objectives and Outcomes
15
MAA Staffing Statistics
*Staffing hours include hours funded by the Carl D. Perkins Career and Technical Education Act of 2006 (Perkins IV).
Math Assistance Professional Development
Staffing Statistics* Fall Spring Summer
Assistants Staff Hours Staff Hours Staff Hours
Peer Tutors
NA NA NA
Category 5 Assistants
NA NA NA
Category 3 Assistants
2 560 2 620 3 285
Category 1 Assistants
15 4,500 14 4,330 14 2,100
Full Time Faculty
7 400 7 440 3 125
TOTAL 24 5,460 23 5,390 20 2,510
COD Courses - Six MAA staff members sat in on COD classes to strengthen assistance to students. Through this interaction, students are introduced to the Learning Commons and they can be confident there is a MAA staff member who knows the content and methodology of their class.
Students with Disabilities Training - Three staff members took a course about helping students with disabilities over the summer. They will give a presentation on that course content to the other MAA staff in FA19.
MAA Advisory Committee – This committee facilitates communication between the MAA and the Math department. Faculty on this committee work in the MAA at least 1-2 hours each week, so they are familiar with the operation. They serve as a source of information for math department news and advise the Coordinator on how best to serve students. In turn, the MAA coordinator keeps them informed of issues seen while working one-on-one with a wide range of math students. Faculty on the committee hosted several MAA staff in their classrooms, to ensure MAA math help is relevant to the way classes are being taught.
16
MAA Staff
MAA Assistants and Faculty (Left to right)
Top Row: Mike Conwood, David Boyd, Rita Patel, Jerry Krusinski, Mike Phelan, Erich Hauenstein, Joshua Meyer, Patti
Brunet
Bottom Row: Jim Bradley, Peter Grabow, Laura Sosnowski, Dave Hallberg, Bridget Rathwell, Cynthia Marler, John
Twomey, Michael Grygleski, John McIntosh
Not pictured: Jim Adduci, Courtney Schrey, Sudha Balakrishnan, Gail Laurent, Tony Lenard, Barbara Nelson, Addie Smith
Math Assistance Area Staff (Left to right)
Cheryl Martin, Coordinator of Math Assistance
Terrie Brown, Administrative Assistant III
Sheryl Wagner, Instructional Assistant II
Sugey Arreguin, Administrative Assistant III
Sanjukta Bose, Senior Academic Assistant
17
Tutoring Services
Annual Report Summary
18
Tutoring Services
0
1000
2000
3000
4000
5000
6000
7000
8000
9000
AY 14 AY 15 AY 16 AY 17 AY 18 AY 19
Number of Visits for Top Delivery Modes
Small Group and One-on-one Drop-In Guided Study Groups
User Statistics by Term and Delivery Mode On-Campus (SRC, TEC, PEC), Off-Campus (ALC, CSLC, NLC, WLC)
Each student attending during any given hour or a portion of an hour is considered one visit.
Term
Small group (1-3)
Drop-In Guided Study
Groups One-on-one In-Classroom
Immediate Assistance
Online
Visits Unique
Students Visits
Unique Students
Visits Unique
Students Visits
Unique Students
# of Sections
# of Students
Visits Unique
Students Visits
Unique Students
Fall 2,141 515 2,999 524 3,456 420 339 32 19 300 245 138 149 39
Spring 2,571 542 3,055 457 4,438 461 467 39 22 299 159 114 111 29
Summer 767 175 453 60 - - 101 11 9 130 89 42 21 12
Total 5,479 n/a 6,507 n/a 7,894 n/a 907 n/a 50 729 493 n/a 281 n/a
Drop-in
Small Group and One-on-One
GSG
19
Tutoring Services Type of Assistance
Content-based tutoring and study skills sessions
are available for a variety of COD courses.
Tutoring Services Locations
Main Campus: Off-Campus Learning Commons: Online:
Learning Commons (SRC 2102)
Learning Commons West (TEC 1016B)
Physical Education Center (PEC 120)
Other Buildings Some group sessions are held in other buildings for student convenience and/or access to
related equipment.
Addison Anatomy & Physiology Basic Nursing Assistant
Conversation Circles Cosmetology
Carol Stream Anatomy & Physiology
Naperville Anatomy & Physiology Conversation Circles
Westmont Anatomy & Physiology Basic Nursing Assistant
Ask a Peer Tutor Email form accessed
on the website
*Tutoring Services is closed Fri. to Sun. during summer term. After hours appointments are available by request. Hours
vary at Learning Commons West, in the Physical Education Center, and Off-campus each semester.
Tutoring Services Student Usage
Average Visits by Day and by Hour
Average visits per day of week Average individual, small group,
and drop-in visits
Sunday* Closed 8 – 9 a.m. 21
Monday 130 9 – 10 a.m. 51
Tuesday 155 10 – 11 a.m. 70
Wednesday 126 11 a.m. - noon 61
Thursday 108 noon – 1 p.m. 90
Friday 53 1 – 2 p.m. 101
Saturday* 3 2 - 3 p.m. 32
SRC 2102 Hours*: 3 – 4 p.m. 47
Mon. – Thur.: 9 a.m. – 6 p.m. 4 – 5 p.m. 40
Fri.: 9 a.m. – 2 p.m. 5 – 6 p.m. 32
Sat. – Sun.: Closed 6 – 7 p.m. 17
7 – 8 p.m.* 1
Top 10 Disciplines Assisted
1. Nursing
2. Math
3. Anatomy & Physiology
4. English Language Acquisition / English Language Studies
5. Chemistry
6. Microbiology
7. Accounting
8. Engineering
9. Biology
10. Computer Information Systems
20
Tutoring Services Collaborates with COD Faculty:
Guided Study Groups
Guided Study Groups (GSG) are requested by faculty members for their students. The faculty
member meets with the GSG tutor one hour each week to prepare the material for the GSG session.
Guided Study Groups Course Fall Sections Spring Sections
Anat-1551 7 5 Anat-1552 n/a 2 Anat-1571 2 1 Anat-1572 2 2 Biolo-1151 1 3 Biolo-1152 n/a 2
Chemi-1211 n/a 1 Chemi-1551 2 2 Chemi-1552 2 2 Math-1431 2 2 Math-2134 1 n/a Math-2231 1 2 Math-2232 n/a 2 Micro-1420 4 2 Nursi-1130 9 9 Nursi-1140 9 9 Nursi-1150 2 2 Nursi-1160 2 2 Nursi-1220 10 10 Nursi-1230 10 10 Nursi-2120 8 9 Nursi-2130 7 8 Nursi-2320 n/a 8 Psych-1100 n/a 2 Psych-2280 2 2
Total 83 99
Guided Study
Groups Promote
Student Success
In FA18, 85% of students in these courses attended at least one GSG. 85% of them earned a grade of C or better in the course. Of those who did not attend a GSG, only 70% earned a C or better.
In SP19, 85% of students in these courses attended at least one GSG. 85% of them earned a grade of C or better in the course. Of those who did not attend a GSG, only 65% earned a C or better.
21
Tutoring Services Collaborates with COD Faculty:
In-Class Assistance
In-class Assistance is a service in which tutors are embedded in courses to assist students during
the class period. In-Class Assistance is requested by faculty members for their section. In AY19,
Tutoring Services began offering In-Class Assistance for French 1102, Math 1120, Paralegal 2600,
Psychology 2280, Sign Language 1102, and various Cosmetology and Motion Picture/Television
courses.
In-Class Assistance
Fall Spring Summer
Course # of Sections
# of Students
# of Sections
# of Students
# of Sections
# of Students
COSME 1103 1 5 - - - -
COSME 1105 1 9 - - - -
COSME 1113 1 6 1 12 - -
COSME 1115 - - 1 12 - -
COSME 2201 - 1 6 - -
COSME 2203 1 11 - - - -
COSME 2221 - - 1 9 - -
COSME 2225 - - 1 12 - -
COSME 2227 - - 1 12 - -
COSME 2250 - - 1 14 2 17
FRENC 1101 2 35 2 28 1 14
FRENC 1102 - - 2 19 - -
MATH 0481 1 16 - - - -
MATH 0482 3 62 - - - -
MATH 1120 2 30 1 16 - -
MPTV 1011 - - - - 1 15
MPTV 1220 1 17 1 16 - -
MPTV 1320 - - - - 1 17
MPTV 1324 1 17 - - 1 19
MPTV 1822 1 11 - - - -
MPTV 2134 - - 1 11 - -
MPTV 2223 - - - - 1 14
MPTV 2231 1 15 - - - -
MPTV 2240 - - 1 14 - -
MPTV 2331 1 16 1 16 - -
MPTV 2333 - - 1 13 - -
MPTV 2342 - - 1 17 - -
PLGL 2600 - - 1 5 - -
PSYCH 2280 1 29 1 28 - -
SIGN 1101 1 21 1 20 2 34
SIGN 1102 - - 1 19 - -
Total 19 300 22 299 9 130
22
Tutoring Services Off-Campus Support
Tutoring is provided off-campus based on student need and the courses offered at each center.
Off-Campus Tutoring Visits Fall Spring Summer Total
A&P drop-in (All off-campus) 54 96 17 167 Addison Conversation Circles 142 12 24 178 Naperville Conversation Circles n/a n/a 44 44 Addison Cosmetology appointments 1 0 5 6
Tutoring Services Supports Students with Accommodations
Accommodation Support Specialists in the Learning Commons create recommendations for students with accommodations. These recommendations provide guidance for tutors on how to best serve this population of students.
Creating recommendations takes three to fifteen hours per student depending on the depth of the student’s accommodations. The process involves reviewing the student’s Center for Access and Accommodations (CAA) disability documentation and current CAA recommendations, previous academic records, and tutoring session logs. Academic Support Specialists consulted with LC and CAA staff, observed tutoring sessions, and provided guidance to the tutor.
387
recommendations were created for students in AY19.
23
Tutoring Services Supports Students Preparing for Finals
In FA18 and SP19, Tutoring Service held “The Last Hurrah” Tutoring drop-in events during Finals
Week
358 students attended Finals week drop-ins.
Photos of students participating in the
Tutoring Services annual promotional
event: Crunch a Cookie with Tutoring
24
Tutoring Services AY19 Objectives and Outcomes
25
Tutoring Services Staffing Statistics
*Staffing hours include hours funded by the Carl D. Perkins Career and Technical Education Act of 2006 (Perkins IV).
Tutoring Services Professional Development
College Reading and Learning Association (CRLA): The Coordinator of Tutoring Services is a member of CRLA and attended the 51st Annual CRLA Conference in Albuquerque in October 2018.
Classes and Seminars: Tutoring Services STEM Specialist completed CIS 1150 and 1180 towards a Windows Networking Certificate and also completed an 8-week course in Mindfulness Meditation through the TLC.
Mentor Meetings: GSG mentor meetings are led by the Coordinator or STEM Specialist, and can occur in person or virtually. In the meetings, GSG mentors learn new pedagogical techniques, problem solving skills, and recordkeeping tips to pass down to mentees. Mentors also share their challenges and successes working with mentees over the course of the semester. Problem solving occurs, additional trainings are planned, and victories are celebrated!
Staffing Statistics*
Fall Spring Summer
Tutors Staff Hours Staff Hours Staff Hours
Peer Tutors
23 2,968 25 3,248 10 477
Category 5 Tutors
20 3,885 23 4,955 20 1,950
Category 3 Tutors
8 2,070 7 1873 7 579
Category 1 Non-LD
1 344 2 794 2 204
Category 1 LD Specialist/
Evaluator 3 631 2 539 2 216
TOTAL 55 9,898 59 11,409 41 3,426
26
Tutoring Services Staff
Tutors and Staff (Left
to right from top)
Row 1: Areeb Kidwai,
Brian Kapustka,
David Zimmerman
Row 2: Tim Hayes,
Todd Holes, Mykolas
Tamonis, Geoff Olsen
Row 3: Kelly
Humecke, Pratik
Patel, Jacob Nader,
Matt Izatt
Row 4: Ana Krstic,
Linda Shaw
Row 5: Kelly Vetter,
Courtney Cechini
Row 6: Fran
Duckworth, Patti
Raymundo, Karie
Conley, John Manzano
Row 7: Sandra
Marchetti, Bridget
Clarke, Anu Buzruk
Staff not pictured:
Olivia Bouchard, Bryan Blinstrup, Antuna Brittany, Mohammad Baseer, Jennifer Braun, Doug Drummond, Kate
Bove, Lisa Byrne, Mihir Chauhan, Daniel Cruz, Sarah DeGeorge, Jacob Engelbach, Matthew Fardoux, Melissa
Gutierrez Garcia, Jesse Hayes-Carver, Daniela Heupel, Tracy Holmes, Eric Huerta Alanis, Ryan Jolly, Kayla
Kalchbrenner, Kelli Kerns, Meriam Kilden-Pedersen, Laila Klang, Molly Klasen, Garret Kniffin, Vanessa Krynen,
Jane Kuch, Sarah LaPaglia, Ben Pohl, Kristen Ricciardi, Ryan Riccitelli, Brian Rios, Leonardo Sabate, Luis
Santoyo, Abeera Shahid, Erin Stafford, Gina Steiner, Trinity Tempestini, Alisha Ther, Maxwell Thimmig, Edward
Timm, Darius Uscinavicius, Grace Wagner, Ammar Waheed, Alex Wiertelak, Mario Zapata
Tutoring Services Staff (Left to right)
Ana Krstic, Instructional Assistant – STEM Specialist
Fran Duckworth, Administrative Assistant IV
Sandra Marchetti, Coordinator of Tutoring Services
Kelly Humecke, Administrative Assistant III
27
Writing, Reading, Speech Assistance (WRSA)
Annual Report Summary
28
WRSA is certified by the National Association of Communication Centers (NACC), an organization devoted to the support of communication centers on college and university campuses. WRSA is one of only 17 certified centers in the country! The certification is based on a review of the rigorous WRSA training program. New coaches participate in the intensive training program to become NACC certified.
Writing, Reading, Speech Assistance (WRSA)
User Statistics by Term and Delivery Mode On-Campus (SRC, TEC, PEC), Off-Campus (ALC, CSLC, NLC, WLC)
Term
One-on-one Mini-Modules Embedded Coaching
Sessions Unique
Students Sessions
Unique Students
Sessions Attendees
Fall 4,078 1,185 18 273 11 170
Spring 3,827 1,115 40 547 8 88
Summer 857 327 - - - -
Total 8,762 n/a 58 n/a 19 n/a
5,7076,174
6,923 7,421 7,309
6,707
8,3378,762
AY12 AY13 AY14 AY15 AY16 AY17 AY18 AY19
Nu
mb
er o
f A
pp
oin
tmen
ts
WRSA Appointments
29
WRSA Types of Assistance
Conversation Writing Reading Speech
Writing, Reading, Speech Assistance Locations
Main Campus: Off-Campus Learning Commons: Online:
Learning Commons (SRC 2102)
Learning Commons West (TEC 1016B)
Physical Education Center (PEC 120)
Addison Speech Studio (no coaching)
Carol Stream Speech Studio (no coaching)
Naperville Speech Studio (no coaching)
Westmont Speech Studio (no coaching)
Live Online Appointments Video chat appointments at cod.mywconline.com
WRSA Student Usage
Writing5,493
Reading1,115
Speech1,213
Conv.727
AY19 Appointments by Type
Writing Reading Speech Conversation
Conversation appointments are for ELA and ELS students to practice English one-on-one.
Assistance for writing, reading, and speech are available for any COD course.
Assistance is also available for COD students with placement test preparation, transfer essays, scholarship essays, cover letters, and resumes.
A speech studio equipped with a bunker, computer, laptop, monitor, and camera for recording speeches is available for students to practice presentations for any class.
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WRSA Student Usage Continued
*Writing, Reading, Speech Assistance (WRSA) is closed Fri. and Sat. during summer term. WRSA is open from the first day
of class to the last day of final exams. Hours vary at Learning Commons West and the PEC each semester.
English 0492
English 1101
English 1102Speech
ELS
ELA
Transfer / Scholarship Essay
EducationTop 8 Courses Assisted
1. English 1101
2. Speech
3. ELS (Academic Class)
4. English 1102
5. ELA (Levels 1 – 8)
6. English 0492
7. Transfer / Scholarship Essay
8. Education
Average Visits by Day and by Hour SRC 2102, Learning Commons West, PEC
Average sessions per day of week* Average sessions per hour of day
Sunday 8.8 8 – 9 a.m. 2.3
Monday 44.1 9 – 10 a.m. 3.1
Tuesday 45.1 10 – 11 a.m. 4.3
Wednesday 53.7 11 a.m. - noon 5.2
Thursday 49.2 noon – 1 p.m. 5.6
Friday 29.8 1 – 2 p.m. 4.8
Saturday 7.3 2– 3 p.m. 4.0 SRC 2102 Hours*
Monday - Thursday
8 a.m. – 7 p.m. 3 – 4 p.m. 3.5
Friday 8 a.m. – 2 p.m. 4 – 5 p.m. 2.8
Saturday 9 a.m. – Noon 5 – 6 p.m. 2.8 Sunday 1 p.m. – 4 p.m. 6 – 7 p.m. 2.2
Highest Number of Appointments
Highest Number of Appointments
With 8,762 appointments in AY19, WRSA reached its highest number of appointments of all time.
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Writing and Reading Placement Test Preparation
ACCUPLACER Information Sessions provide students with an overview of the tests, sample
questions, preparation tips, and study aids. These sessions are offered throughout the year to help
students make the most of each attempt on the placement test.
Information Sessions were only held off-campus in AY19 due to low attendance at the on-campus
sessions. In SU19, the off-campus sessions were discontinued due to low attendance. One-on-one
appointments for Placement Test Preparation continue to be offered.
WRSA Videos
Writing, Reading, Speech Assistance (WRSA) videos are
posted on YouTube and are accessible to students via the
Learning Commons website. The videos cover topics such
as APA and MLA formatting, grammar rules, thesis
statements, transfer essays, essay organization and
revision, attention getters, and public speaking. The chart
to the right outlines the total number of WRSA videos
available by category.
ACCUPLACER Information Sessions
Reading Writing
Sessions Attendees Sessions Attendees
Fall 8 18 8 17
Spring 13 13 13 16
Summer 0 0 0 0
Total 21 31 21 33
WRSA videos
Video Categories
Number of Videos
ELA-ELS 5 How To 2 LC Services 2 Legal Writing 4 Speech 6 Study Skills 8 Writing 29 Total 56
The Financial Assistance
Letter of Appeal video has over 19,000 views.
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WRSA Mini Modules
WRSA offers a variety of interactive modules (or
workshops) to support the goals and course objectives
of instructors across all areas of study at College of
DuPage. In AY19, the top five requested Mini Modules
were: MLA In-Text Citation, Thesis Statements,
Revision, Creating Academic Posters, and Avoiding
Plagiarism.
Mini-Modules
Term Sessions Attendees
Fall 18 273
Spring 40 547
Summer N/A N/A
Total 58 820
Increase in Mini Modules
Mini Modules increased 107% from 28 Mini Modules in AY18 to 58 Mini Modules in
AY19. Topics include APA and MLA formatting, in-text citations, making
inferences, avoiding plagiarism, and more.
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WRSA AY18 Objectives and Outcomes
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Photos of students and faculty participating in
Writing, Reading, Speech Assistance’s annual promotional
event: Spring into Reading.
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WRSA Staffing Statistics
*Staffing hours include hours funded by the Carl D. Perkins Career and Technical Education Act of 2006 (Perkins IV).
WRSA Professional Development
Writers on the Edge (WOTE) – WRSA coaches presented at the WOTE conference for College of DuPage adjunct faculty.
Training for Coaches – Coaches attended training sessions on the following topics: APA for Health Science Students, Trello, Library Databases and Speech Students, ACCUPLACER Next Generation, ESL Resources, Academic Poster
Support for Students, Helping Students Find their Voice, Dynamic Presentations, Asynchronous (Email) coaching, Mini-Modules, and Go-React.
WRSA Advisory Committee - The WRSA Advisory Committee meets annually to engage in conversations with pertinent COD staff and faculty to highlight services offered and explore suggestions to collaborate in ways that support
students best.
Staffing Statistics*
Fall Spring Summer Coaches Staff Hours Staff Hours Staff Hours
Peer Coaches
2 226 2 320 3 160
Category 5 Coaches 1 120 1 171 1 53
Category 3 Coaches
12 3,160 7 2,297 7 800
Category 1 Coaches 13 3,349 15 3,883 13 1,109
TOTAL 28 6,855 25 6,671 23 2,122
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WRSA Staff
WRSA Coaches and Staff (Left to Right)
First Row: Patti Tylka, Glynis Benbow-Niemier
Second Row: Andrew Smith, Moath Sharayah, Anita Vigilante, Wendy Zeni, Anne Hess, Elyse Pelzer, Jessica Schubert, Angel Avery, Lindsey Mueller, Lujain Abufarha, Margaret Hernandez
Third Row: Joe Russell, Rachel Hofstetter, Shelby McDonnell, Tiffany Olson, Kate Balogh, Deanna Basco
Fourth Row: John Lanier, Dale Grauman, Janice Such, Julie Center
WRSA Staff (Left to Right): Margaret Hernandez, Coordinator of WRSA
Elyse Pelzer, WRSA Specialist
WRSA Coaches and Staff (Left to Right): Anita Vigilante, Ixta Rosa, Jaime Torne, Jason Reynolds, Court Burkhart, Jeff Laird, Carola Llanes, Patti Tylka, Margaret Hernandez
Staff not pictured: Cathy Letourneau, Katherine McElroy
WRSA Cares
WRSA served the community through
WRSA Cares donation drives. Organizations
that benefitted included COD FUEL Food
Pantry, Feed My Starving Children, First
Things First, and DuPage Care Center.
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SRC Learning Commons &
Learning Commons West
Front Desk
Annual Report Summary
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The front desk staff in the SRC Learning Commons and Learning Commons West is the first point of contact for student assistance. The front desk staff serves students, faculty, and staff in the following ways:
Connects students to the appropriate Learning Commons service area and acts as a resource for student and community questions about the services offered in the Learning Commons.
Conducts class visits and actively participates in both internal and external outreach activities to better inform the campus community about services provided within the Learning Commons.
Assists students with Learning Commons workshop registration, Blackboard, and myACCESS.
Cross-trains staff so they may assist at all Learning Commons service desks.
Promotes Learning Commons services at COD campus events.
Directs students and staff to other student service areas on campus as appropriate.
The number of students assisted by the Learning Commons front desk staff at both Glen Ellyn locations in AY19 is shown on the charts below.
Learning Commons Front Desk
AY19 Front Desk Student Referrals
Term Fall Spring Summer Total
Referrals to other COD departments 584 491 337 1,412
Placement Test Information (Writing, Reading, ESL, Math) 254 173 200 627
Learning Commons departments 2,924 2,458 730 6,112
Total 3,762 3,122 1,267 8,151
AY19 Learning Commons West Front Desk Student Referrals
Term Fall Spring Summer Total
Referrals to other COD departments 23 17 13 53
Placement Test Information (Writing, Reading, ESL, Math) 10 17 3 30
Learning Commons departments 672 800 121 1,593
Total 705 834 137 1,676
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Learning Commons Promotion
Front desk staff conducted 26 of 635 class visits and participated in 37 of the 45 outreach events
promoting Learning Commons services during the year.
Pathways Initiative
In support of the Pathways initiative, the Navigators hired in late spring were introduced to
services available to students in the Learning Commons. Since then, Navigators have regularly
escorted new students to the Learning Commons, resulting in a significant increase in the number
of introductory tours conducted by Learning Commons front desk staff.
SRC 2102 Learning Commons Front Desk Staff
Learning Commons West Front Desk Staff
Learning Commons West Front Desk Staff (left to right)
Karen Humecke, Instructional Assistant II
Kim Sirvatka, Instructional Assistant II
Tracy Sawires, Instructional Assistant II
Anne Guenther, Front Desk Supervisor
SRC 2102 Learning Commons Front Desk Staff (left to right)
Hayley Bird, Instructional Assistant II
Anne Guenther, Front Desk Supervisor
Kim Sirvatka, Instructional Assistant II
Lisa Berquist, Instructional Assistant II
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Learning Commons Front Desk Objectives and Outcomes
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Off-Campus Learning Commons
Annual Report Summary
42
Off-Campus Learning Commons Services
Academic Testing and Specialized Testing
Math Assistance
Tutoring Services
Speech Studios
Online academic assistance
Computer Lab for student and community use
Library cards issued
The off-campus Learning Commons are located in the COD Centers of Addison, Carol Stream,
Naperville, and Westmont. They provide testing services, COD academic support, and open
computer labs for all District 502 students and community members. The following information
gives a snapshot of AY19 academic support activity at the four off-campus Learning Commons.
Testing Services activities are included in the Testing Annual Report.
The off-campus staff serve students, faculty, and staff in the following ways:
Serve as a resource for student and community questions about the services offered in the Learning Commons and connect students with the appropriate services.
Conduct class visits to inform students and faculty about services available in the Learning Commons. Total off-campus classroom visits increased by 125% in AY19
Host special events in the Learning Commons to highlight Learning Commons services, such as Pi Day and Spring into Reading.
Assist students with their Smart Print, Blackboard, myACCESS accounts, and placement tests preparation resources.
Promote Learning Commons services at COD campus events.
Collaborate with Library liaisons in promoting library services for off-campus students.
Off-Campus Learning Commons
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Carol Stream Supervisor: Susan Maloney
Naperville Supervisor: Moira Shultz
Westmont Supervisor: Robby Henderson
Off-Campus Learning Commons Locations
Off-Campus Professional Development
Conferences– Off-campus supervisors and staff attended the following conferences in FY19: Great Lakes College Testing Association conference,
Northern Illinois Testing Coalition conference, and the National College
Testing Association conference.
Navigator Tour - The off-campus Learning Commons staff were proud to host the new COD Navigators as they toured the Off-Campus Centers in April.
Addison Supervisor: Nina Egan
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Off-Campus Learning Commons Staff
Addison Staff (left to right): Nina Egan, Lisa Ancona-Roach, Zeljka Kampel, Cheryl Camp, Elizabeth Sebby
Carol Stream Staff (left to right):
Ruth Koval, Lisa Scanlan, Susan Maloney, Charlotte McLaughlin
Not Pictured: Fran Venegas
Naperville Staff (left to right):
Rose Johnson, Moira Shultz, Sarah
Burfield, Gerald Jobin, Jennifer
Thompson
Westmont Staff (left to right): Robbye Henderson, Meghan Gilligan, Julie Jeter, Pam Winberg, Lori Rabehl
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Off-Campus AY19 Objectives and Outcomes
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Outreach Activities and Space Utilization
Annual Report Summary
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Outreach Staff Angel Nance, Coordinator of
Operations, Outreach, and
Technical Support
Outreach activities promote Learning Commons services to students, faculty, and community members. Promotional events are focused on the Learning Commons as a whole unit or highlight individual areas within the Learning Commons. The Learning Commons also supports the campus community through partnerships with other departments and by participating in college wide events.
Main Campus and Off-Campus Outreach Activities
Fall Spring Summer
Events Contacts Events Contacts Events Contacts
Campus and Learning Commons Events 30 2,338 28 1,954 2 49
Class/Staff Visits 292 5,234 276 5,203 67 1,204
Total 322 7,572 304 7,157 69 1,253
Campus and Learning Commons Events include Admissions events (New Student Orientation; Open Houses; Visit Days; Info Nights); Chaparral Days; Student Life Fair; Final Exams breakfast; ABE/ESL/GED events; Highlights of Tutoring; National Day on Writing; Pi Day; Spring Into Reading; Popcorn Wednesday; Summer Survival; Keep Calm; Learning Commons Open House for faculty; and meeting with special populations (athletic teams, student clubs and organizations, CCIP students).
Class Visits include classes coming to the Learning Commons and staff going to classrooms to provide an information session about Learning Commons services.
Staff Visits represent presentations made to specific departments or staff groups on campus.
0
100
200
300
400
500
600
700
800
AY 14 AY 15 AY 16 AY 17 AY 18 AY 19
Nu
mb
er o
f A
ctiv
iites
Outreach Activities by Year
Learning Commons: Outreach Activities
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AY19 Outreach Events
Below are photos of students and staff
participating in Learning Commons promotional
events.
From left to right: WRSA Spring into Reading, MAA Pi Day
Celebration, Crunch a Cookie with Tutoring
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Learning Commons on Social Media
To better connect with students, the Learning Commons is on Twitter, Instagram, and Facebook.
Follow the Learning Commons
Twitter: @CODLearningCmns
Addison Learning Commons Twitter:
@AddisonLC_COD
Instagram: codlearningcommons
Facebook: @CODLearningCommons
WRSA Facebook: @CODWRAA
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Learning Commons Room Usage: The following activities utilize Learning Commons conference and small group rooms.
AY18 Learning Commons Hours of Space Usage
Tutoring/ WRSA
Placement Test Info Sessions/
Workshops Workshops LC Info Session Meeting Other* Total
Fall 11,341 50 83 79 80 101 11,734
Spring 12,940 44 79 59 143 72 13,337
Summer 4,078 16 2 10 34 2 4,142
*Other includes use by faculty, LC and Testing staff, Library, TLC, LD Testing, and Campus Central staff.
Learning Commons Space Information:
Math Assistance Area provides six cubicles and fifteen study tables for student assistance. Eleven computers are also available for math student use.
Tutoring uses seven small rooms and four cubicles for one-on-one or small group tutoring. Three conference rooms in the Learning Commons and some classroom space outside the Learning Commons are used for Guided Study Groups. Four computers and tables to accommodate twelve students is available for drop-in developmental math tutoring.
Writing, Reading, Speech Assistance provides twelve cubicles and four tables for student assistance. WRSA coaches also meet with students in the speech studio which is equipped with a bunker, computer, laptop, monitor, and camera for recording speeches. A private room is available for online appointments and students with accommodations.
Workshops, Information Sessions, and Learning Commons Orientations are presented in the Learning Commons classroom equipped with 32 seats and laptops.
Learning Commons: Space Utilization
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Outreach AY19 Objectives and Outcomes
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Appendix
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Learning Commons AY20 Action Plan
Key Strategy Action Steps
1. Enhance Learning Commons services to support specific populations such as students with accommodations, ELA/ELS students, online students, and CTE students.
1.1 Provide training opportunities for front desk, service desk, and off-campus staff (through TLC, Counseling & Advising, CAA) to assess students’ needs and ensure students are directed to appropriate services.
1.2 Offer more conversation circles for non-native speakers and asynchronous tutoring for CTE students.
1.3 Hire a full-time ELA/ELS Support Specialist to assist
tutors and coaches working with ELA/ELS students. 1.4 Hire a full-time Accommodation Support Coordinator to
assist tutors working with Blue Card Students. 1.5 Develop workshops for students in Physics, CTE, and math
courses, which traditionally have low completion rates.
2. Engage in the development of the Pathways initiative.
2.1 Serve on committees to develop Pathways and staff will attend Pathways workshops and seminars.
2.2 Collaborate with Student Support Services Manager and
Student Services Specialists in Pathways implementation. 2.3 Embed five WRSA coaches in COD classrooms to assist
with curricular goals and student learning. 2.4 Increase the number and variety of WRSA in-class mini-
modules to support student learning. 2.5 Expand the DIY Review offerings on the Math Assistance
web page, to be used by students who need remediation in some skills/knowledge needed in their math courses, thereby increasing their ability to be successful and stay on their path.
3. Expand academic support to provide convenient services for students.
3.1 Create pop-up tutoring on campus (in Starbucks or Student Life) during mid-terms and finals.
3.2 Increase online academic support by hiring two PT
WRSA coaches to provide asynchronous coaching.
4. Improve effectiveness of Learning Commons operations.
4.1 Streamline AccuSQL operations by adding tablets to use when tutoring outside of the Learning Commons.
4.4 Increase Math Assistance staff with expertise in
Chemistry, Physics, CIS and CIT.
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