Welcome to Collabera Welcome to Collabera
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Agile, Innovative, Experienced and Dependable
• Experienced leadership team
• 4+ years average experience
Winning Team
Experienced Global Player• 4500+ strong organization with over $300
million revenues
• Presence in 19 locations and 3 global delivery centers in India and the US
• Established in 1991 and a certified Minority Business Enterprise
• Banking, Energy and Utility, Communications, Media, Retail, Manufacturing sectors
• Consulting Solutions to tackle specific IT needs
• Solutions designed for specific industry issues
Industry and Service focus
The Right Partner
• Flexibility and “Client Centric” culture
• Engaged with top Global 2000 corporations
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• 4+ years average experience
• Right mix of global and local hires
• Adoption of industry best practices across Software Engineering (CMMI Level 5) , HR and IT (ISO 27001)
• Framework of assets & solution accelerators
Predictable Performance
• Engaged with top Global 2000 corporations
• Mid-tier provider with end-to-end capability
Collaborative Engagement
• Client site, offsite and offshore models
• Collaborative engagement models & processes
• Technology and go to market partners
Evolution
o Revenues reach US$ 250 M;
o Revenues reach USD 300 Mo Further expansion of offshore delivery capabilityo Addition of niche consulting capability
2006
2007
o Ranked 3rd Largest Minority-Owned Business by NJ Biz o Recognized for Outstanding Achievement in the Customer
Service Category by a Major Telecom Client
2008
o Earned a Spot on the 2009 InformationWeek 500 List of Top Technology Innovators
o Ranked 125th in Software Magazine's Software 500o Ranked 35th among top private companies in New Jerseyo Named in three of the IAOP's 2009 Global Outsourcing 100 sub listso Listed in GS 100 and ranked among Top 10 IT Service Providers
2009
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o Company reaches US $ 2 M in revenues
o Revenues – US$ 100 M o Rated as One of the Fastest Growing Tech. Firms by Deloitte & Inc. 500o Acquired 2 Key Fortune 100 Clients.o Started Operations in India
o Industry recognition continueso CEO named “Entrepreneur of the Year” by Ernst & Young
o Expansion of Onshore capability o Set up 2 Offsite o Development Centers in US
o Started offshore delivery capability in Indiao First development center in Bangalore
o Revenues reach US$ 250 M;o Expansion through acquiring SAP products and services capability.o Second development center in India
1996
2001
2002
2000
2004
2006
Global Presence
UKUSA
London• Morristown, NJ
• Bentonville, AR
• San Francisco, CA
19 Locations, 3 Global Delivery Centers (*). Outsourcing Partner of Choice for Leading global 2000 companies
India
• Bangalore*
• Baroda
• Mumbai
• Trivandrum*
• San Francisco, CA
• Tampa, FL*
• Smyrna, GA
• Schaumburg, IL
• St. Louis, MO
• Charlotte, NC
• Worthington, OH
• Pittsburgh, PA
• Irving, TX
• Austin, TX
• Herndon, VA
• Glen Allen, VA
• Redmond, WA
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Our Vision & Strategy
End-to-End Capability Integrated Consulting, Onshore and Offshore capability
Collaborative
Engagement Models
Collaborative engagement through differentiated service
delivery models & customer centric execution philosophy
Our vision is to build client value for life – we aim to achieve this through
following strategic direction
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Right sized Demonstrate scalability, agility and flexibility
Engagement Models delivery models & customer centric execution philosophy
Deeper RelationshipsFocus on smaller set of clients in select markets ensuring
executive commitment and attention to the relationship
Best in Class ExecutionBest practices across Software Engineering (CMMi Level 5) , HR and IT (ISO 27001) processes
Client Value CreationDesigning quantum leaps
for the Client’s Business
Passion for ExcellenceRelentless pursuit towards
achieving better results every
time
Our Corporate Values
Collaboration
InnovationMaking a difference
through creativity
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IntegrityEthics, trust, fairness,
transparency and
honesty
CollaborationPower of working together
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Key Clients
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Industry Recognition
Collabera was named in 2010 Global Outsourcing 100 list
Collabera recognized as ‘a specialist that offers a unique
client experience’
Collabera was given top honors in all the five diversity
business award categories by DiversityBusiness.com
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Collabera ranked 66th in the 6th Annual Fin tech 100 listing
Collabera earned a Spot on the 2009 InformationWeek 500
List of Top Technology Innovators
Collabera listed in the 2009 GS 100 list - Ranked among Top
10 IT Service Providers
business award categories by DiversityBusiness.com
Hiten PatelFounder and Chairman
Mohan SekharPresident & Chief Operating Officer
Leadership Team
Paul KothariChief Financial Officer
Ashwin RaoHead of Strategic Accounts
Shafqat AzimHead Consulting
Krishnamurthy R (Kicha)Head of Global Delivery &
Presales
Debasish Pattanayak (Debu)Sr. Vice President- ESS
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Sheela K LHead Global HR
Collabera’s Engagement Scope
Consulting Services
IT Services
• IT Advisory services
• Aimed at Business-IT needs of clients
• Buyer is either business or IT executive of the
client
• Potential for downstream business for Collabera
• End to End down stream IT services
• Typically, managed projects where Collabera is
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Professional Services
• Typically, managed projects where Collabera is
responsible for a defined set of deliverables
• Delivered through a combination of onsite and
offshore models
• Typically aimed at fulfilling specific skill
requirements
• Done mostly at client site
Services Overview
Industry Specific IT
Solutions
Mobility
Enablement
Know The Customer
Executive
Dashboard
IT Strategy
IT Architecture
Program Mgt
Application Development
BI/DW
Expertise and Experience
Core expertise
+
Industry focus
Infrastructure Services
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Architecture Assessment Momentum
aJuvenate
SOA Assessment
Test Automation CoreDais Mobile Testing
Enterprise Mobility
Assets, Frameworks and Tool Kits
IT Planning for M&A
Customer Experience
Management
Application Development
Testing
SAP Services
Application ManagementIndustry Specific
Solutions
Collabera is the strategic IT advisor for HNB. Collabera is engaged in several strategic programs across M&A, Know The Customer, EIM, CRM, Data Center functions of the Bank
Collabera has had an 8 year old relationship with JPMC and is currently, the only small size vendor to enjoy prime vendor status. Collabera has delivered multiple strategic projects for JPMC Including the development of an e-marketing strategy for JP’s Card Services division as well as multiple DW and ETL development and support projects.
Collabera has had a 9 Year old relationship with Capital One. Collabera earned a Primary Partner
Key Relationships - Consulting
Collabera has had a 9 Year old relationship with Capital One. Collabera earned a Primary Partner status for IT, Non-IT and Creative portfolios and has engaged on multiple Business and IT Improvement Projects. These projects include the Managed Services Design and Development for Project Management and Program management Services across the C1 enterprise and Planning and Design for improving the performance testing across the enterprise. Capital One leverages Collabera’s strong Onshore consulting and Professional Services.
Collabera has been engaged by the HESS business team for the BI and information management program. Collabera is involved in advisory as well as implementation of cutting edge BI and visualization solution for client’s executive and operational decision making groups
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Key Relationships – IT Services
Collabera’s EDC provides services to JPMC divisions spanning the Corporate Technology Group, Card Services, Retail Finance Services and Global Tech Infra. Service provided include Application Development, Independent Testing, DW.BI and IMS services
Multi year relationship to build and manage Global Business system and Product Information Database for managing entire order management throughout the product life cycle.
Collabera helped client migrate from their legacy platform and create a scalable system enabling better planning, visibility and order management .
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Selected as an preferred partner based on strong performance and ability to support multiple technology and service needs. Over 200 Collabera professionals work on several large programs cutting across development, maintenance and support, DW and testing in both client site, offsite and offshore locations.
Sole offshore partner for development and testing across mobile handheld computers(touch screen, Windows mobile based), RF ID readers, Wireless and wired printers.
Collabera has set up a EDC at Bangalore for Intermec. Collabera team is involved in extensive testing on 802.11a/b/g/d protocol, wireless security and interoperability with other wireless technologies like Bluetooth, GSM, GPRS.
Key Relationships – IT Services
Offshore partner of largest provider of real estate services in USA. Collabera is involved in various projects spanning Application Development and Maintenance, Independent Testing , Web Indexing , Data Analysis & Support, Data Fulfillment, User Experience Services, Research & Development (Move Labs).
Collabera has had a 9 Year old relationship with Capital One and has engaged on multiple Business and IT Improvement Projects across Managed Services, Project Management and Program management Services across the C1 enterprise. Capital One leverages Collabera’s strong Onshore consulting as well as dedicated offshore center in India
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Collabera’s EDC for JCWhitney has been operational for the last 4 years. Services delivered include Application Development and Maintenance, Helpdesk and Database Administration services.
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Selected to be 1 of the 7 national vendors to JPMC in 2001, Collabera has close
Over 200 Collabera professionals work on several large programs cutting across development, maintenance and support, DW and testing. Relationship since last 8 years
Collabera has the distinction of being only non-incumbent vendor to have made the final shortlist of 6 vendors in 2005. Today over 250 Collabera professionals work at Wachovia. Involved in transitioning and Supplier Diversity initiatives.
Key Relationships - Professional Services
Over 9 years of relationship, close to 200 consultants and engagement with multiple Business and IT Improvement Projects across Managed Services, Project Management and Program management Services across the C1 enterprise.
Selected to be 1 of the 7 national vendors to JPMC in 2001, Collabera has close to 200 consultants working at JPMC’s centers. Continuing with the strong relationship, Collabera was selected as a preferred vendor for offshore services in 2007.
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As a vendor since 1991, Collabera has consistently ranked amongst the top 3 vendors and the #1 vendor for the past 2 years. Over 350 Collabera professionals work at AT&T
Starting with the first engagement in 2009, Collabera has close to 200 consultants working with Microsoft on various programs
Broadening of Collabera footprint in PS accounts with consulting and solution
based services
Collabera – IBM Relationship
IBM India relationship
Pre-dominant vendor status awarded to Collabera for four LOBs
Awarded large 24/7 GDM project for the largest retail client of IBM
IBM US -Collabera was awarded NTS contract
Growth in non ITD LOBs like GBS and ITS
Engaged in first 24/7 GDM project for large FSS client of IBM
Over 900 Collabera professionals working in DW/BI, SAP, App Dev, Infrastructure Management & Support projects throughout USA & India
Consistent growth in IBM US after being awarded Core National Supplier status in 1999
Consistent SPE ratings of above 85%
Collabera management has consistently allocated some of the best managers available to grow and manage the IBM business.
Global Project
Delivery –
SOWs
Global
Staffing T&M
Onsite
Collabera – IBM Engagement Models
Consulting…e.g. BI
AMS, L2, L2.5, L3
MSA / SOW and Tiered Pricing in Place with GBS /
ITS / SWG
GreaterRisk SharingBy Collabera
Projects/
SOWs
Onsite
Staffing T&M
Solutions…e.g. SCM
Staff Augmentation
Potential for Integrated Offerings
LowerRisk SharingBy Collabera
Project Case Studies
Tech support to the biggest retail Chain in the US
Scope of work
• Provide Level 2 Database Support to world’s largest DB environment which houses 13,000+ servers.
• Design an efficient model to provide 24x7 L2 Database Support.
• Design a solution which caters to Wal-Mart’s expectation of having a response time less that 30 mins.
Collabera Solution
• Collabera proposes to use the ‘Follow-the-sun’ approach as a solution to the project.
• The work follows the sun and hence never stops.
• This guarantees a 24x7x365 coverage.
• Collabera leverages its proprietary BestShore methodology to design BestShore methodology to design the optimum solution for Wal-Mart.
• The BestShore Methodology enables support from Wal-Mart’s onsite location as well as Collabera’s offshore delivery center based out of India.
Relocation of Database Servers for a Financial Services Major
Client Overview
Business Drivers
SolutionA major global financial services
provider engaged in retail banking,
credit cards, corporate banking,
investment banking, wealth management
and investment management services
with an extensive international presence
in Europe, the Americas, Africa and
Asia
Assist in the logical move of Database Servers (clustered and non-clustered)
from the existing location to a new location. The Collabera delivery team
comprised of Project Manager, Onsite Sybase DBA’s and Oracle DBAs and 3
Offshore DBA’s SQL and UDB DBAs. The team is responsible for shifting in
waves of few database servers over a period of 6 months. Key activities of the
team includes:
a) Preparatory functions:
b) Move of ServersBusiness Drivers
• Relocate Database Servers from current
location to new location without
affecting Business as Usual operations
by moving the servers in waves over
weekends
• Leverage the onsite-offshore delivery
model for cost reduction
c) Startup database server
d) Troubleshooting database issues related to relocation,
Databases Supported/Instances
•Clustered: Sybase- 57, Oracle- 20, DB2 UDB- 67
•Non-Clustered: Sybase 132, Oracle- 21, SQL- 115, DB2 UDB- 281
Client Overview
Business Drivers
• Need to support the Microsoft
orchestrated migration of over
100,000 email accounts from
Solution
Leading global financial services firm with assets of $1.8 trillion and operations in more than 60 countries
• Assembled and maintained a core team of 19 technically qualified resolution providers
to provide post-migration support for Lotus Notes to Outlook migration.
• Developed and maintained procedural documentation and historical analysis for
performance and critical impact events. Executed an extremely streamlined of
accepting tickets over the ‘Vulcan’ system and through calls.
• Performed intense modification of team composition, re-evaluation of targets and
expectations, due to variable schedules and workload.
• L-2 technicians were developed and utilized to supplement original team. Team was
increased by 50 % during peak migration (as existing Outlook 2003 accounts also got
upgraded) and pared down as project scope waned.
Post Migration Support
Business Benefits
100,000 email accounts from
Lotus Notes to Outlook 2007 in
approximately 4 months for L1
Desk
• Project scope was eventually
modified to a total of 200,000
accounts including existing
Outlook 2003 accounts
• Aggressive interface with company project management resulted in high level of
satisfaction
• Successful mitigation of migration process anomalies reduced transition cost well within budgetary expectations.
• Additional resolution processes for this project and daily Help Desk issues were added without additional cost - created new ways to
resolve technician access issue within the company which have been adopted by the Help Desk.
Business Benefits
System Management and Support
Client Overview
Business Drivers
• Client needed a partner to take over
the compete management and
support of their SAP system
Solution
A steel manufacturer with revenues of $160 million and 9 manufacturing plants at various locations
• Complete takeover of the SAP system and stabilization within 3 months using the
OptiCare model
• Improved documentation and creation of several refresher training courses
• Robust back up strategy and disaster recovery plans
• Established effective monitoring of the system performance using standard BASIS
tools
• Shared services support model to handle troughs and peaks
support of their SAP system
• With their internal team managing
the SAP system the client was facing
cost and technical skills issue
• Client also wanted implementation of
additional SAP features along with
rollout to new business entities
• Significant cost savings of 40 % via the elimination of dedicated resources
• Stabilized state of the SAP system reached within 3 months
• Change from a person dependent strategy to process dependent strategy
Business Benefits
SAP R/3 Support & Enhancements
Client Overview
Business Drivers
• Client has multi office operations
across globe with Logistics
operations.
Solution
US based multi national company engaged in marketing of Petrochemical products
• Production support in line with different time zones and dedicated module and
technical consultants expertise in Logistics process.
• Country specific SAP tax procedure installed and customized as per industry
specific requirements.
• New fully customized modules are developed for E-Logistics which helps to track
availability of materials and its delivery schedule based on its shipment .
• Warehouse communications have been automated through emails generated
based on SAP data .
• Customized reports are developed for material tracking and reconciliation
• Statutory Registers are maintained in SAP and customized reports are developed operations.
• Ensure availability of materials in
preferred locations and timely
delivery to its customers.
• Material tracing and cost analysis at
different stages of material
movements.
• Complying with Tax laws in different
countries and generating tax
reports
• Production support without loosing
business hours
• Statutory Registers are maintained in SAP and customized reports are developed
for filing tax returns.
• New Company rollout through 100% Offshore service model.
• Significant cost savings of 40 % via the elimination of dedicated resources
• Stabilized state of the SAP system reached within 3 months
• Change from a person dependent strategy to process dependent strategy.
Business Benefits
Thank you