Coaching tools supporting creative problem solving

Coaching tools supporting creative problem solving

Justyna de Jastrzebiec Wykowska, CSP

Tomasz de Jastrzebiec Wykowski, CST

Scrum Gathering PortugalDecember 1, 2016, Porto

Justyna Wykowska

[email protected]

http://www.linkedin.com/in/justynawykowska

@justynawykowska

Tomasz Wykowski

[email protected]

http://www.linkedin.com/in/wykowski

@twykowski

@justynawykowska @twykowski

Core Protocols

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Workshop Setup

• Create teams of 6-10 people• Introduce yourself briefly to your teammates• Select one person, who will be your facilitator.

You will be responsible for:o Making sure instruction are followed and team stay focusedo Asking questions and moderating discussiono Observing dynamic of the team

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Sharing Experience

• In groups, discuss the methods you use for solving problems in your organizations

• Write down each item on separate sticky note• How successful are they?• Are there any problems that you want to solve?

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Coaching tools for creative problem solving

Disney

Strategy

Perspective

Switch

Reversed

Timeline

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Disney Strategy

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Disney Strategy

Great for:• Creating new ideas, • Finding new ways of thinking, • Identifying Innovative solutions,• Unlocking from complaining or critiquing

approach

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Dreamer

Realist

Critic

Dream up the perfect future- no boundaries, no limitations- all ideas are good, no critics

allowed, - only “yes and…”,

Evaluate- searching for possible risks, - identify weaknesses- punch the holes

Engineer ideas into something realistic

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Disney StrategyDebrief

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Perspective Switch

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Perspective Switch

Great for:• Understanding in conflict situations to help

parties to understands others point of view• When you need to think about issue from

different perspective

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Product Owner

Development Team

Customer

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Product

Owner

Development

Team

Customer Describe situation from your perspective

How do you feel at this position?

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Product

Owner

Development

Team

Customer

Change Position

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Product

Owner

Development

Team

Customer How do you feel at this position?

What do you (in your new position) need from your role (starting position)?

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Product

Owner

Development

Team

Customer

Change Position

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Product

Owner

Development

Team

Customer How do you feel at this position?

What would you ask others to do for you (in your new position)?

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Product

Owner

Development

Team

Customer

Change Position

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Product

Owner

Development

Team

CustomerHow do you feel about your partners now?

What can you give from yourself that could be valuable for others and will help to solve issue?

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Perspective SwitchDebrief

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Reversed Timeline

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Reversed Timeline

Great for:• Creating detailed plan of actions

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Reversed Timeline

goalplannow

now plan goal

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Reversed Timeline

Select a place which represent current state. Describe the situation and your feelings about it.

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Reversed Timeline

Select a place which represent desired state, where problem is solved Create a vision of this state.Define a time of reaching goal (date or event).

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Reversed Timeline

Create a line between current and desired states. Go to your desired position and turn back.

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Reversed Timeline

In rounds each person says one thing that she/he has done to reach this state. Note the action down and put it on timeline

Action

A

Action

B

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Reversed Timeline

When all ideas are exhausted walk as a team thru from current state to solved problem state to see the whole picture.

Action

A

Action

B

Action

C

Action

DAction

E

Action

F

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Reversed Timeline

Look at your plan from different perspectivesIn rounds each person is providing improvement actions to the plan. Assess reality of your plan.

Action

A

Action

B

Action

C

Action

D

Action

E

Action

F

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Reversed TimelineDebrief

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Problem Solving Summary

• In pairs, one person explain selected problem solving technique to other.

• Rotate when done.

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Problem Solving Summary

In teams, discuss:• What was helping you during these exercises• What was your key insight from those exercises?• What skills are required from facilitator?

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Thank You!

Justyna Wykowska

[email protected]

http://www.linkedin.com/in/justynawykowska

Tomasz Wykowski

[email protected]

http://www.linkedin.com/in/wykowski