CloudCall Contact Centre

CloudCall Contact Centre

Initiate calls directly from your CRM

Play call recordings directly from your CRM

Categorise calls and add call notes with automatic synchronisation

Automatic logging of call recordings against contacts

Real-time dashboard and reports showing your employees’ activity

PCI compliant: pause and unpause call recordings mid-call

Inbound Screen Pops synced to your CRM Contacts

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SYNETY is a communications software company plus a fully licenced telecoms carrier.

Fully redundant, carrier class, telecoms network interconnected with multiple telecoms carriers.

Provides complete telecoms business solutions.

Based in London and Leicester, SYNETY Ltd is part of SYNETY Group PLC - a UK Stock Exchange listed company

CloudCall - Provides telecoms integration and recording to CRM and ERP platforms including:

Rethink CRM. Rethink GoldMine.TM

O

De ebalerwSimply designed to catch more customers


• Fully featured Cloud based PABX and inbound and outbound recording platform.

• Calls generated by clicking directly from customer records.

• Inbound calls synced to your CRM contacts.

• All calls automatically recorded and logged.

• Replay call recordings by clicking on call log in customer record.

• Brings voice into your reporting system.

• Centralised Admin control panel shows all agents’ call statistics and activities.

• No new hardware - CloudCall simply works as an ‘overlay’ with existing phone systems.

• Anyone using your CRM can use the service immediately.

Connects your phone system to your CRM without having to change your existing phone system or provider

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CloudCall Click is a cloud service that turns your CRM into a communications centre.

Simple Click to Dial

• Easy to use and enjoyable interface for users.

• Initiate a call by simply clicking the customer’s record or a phone number on an email.

• Reduce dialling times – 15 - 20 seconds per call.

• Increase productivity - 15% or 3 days per agent per month!

• Works with any device.

• Enable your business to search and monitor voice calls in the same way as company email.

• Play call recordings from your CRM.

• Automatic logging of calls against your contacts.


SYNETY’s CloudCall Contact Centre provides advanced inbound calling features. With the CloudCall Screen Pop feature, agents’ can now receive pop up alerts when they have an incoming call. This is done by automatically selecting the correct CRM record for an incoming call.

Simple Screen Popping

• Your CRM now has native screen popping.

• Increase productivity.

• Better quality customer service.

• Saves agents’ time.

• Consistent workflows can be created and triggered through your CRM System.

• Make call notes on incoming calls.

• All inbound calls are recorded.

• Brings voice into your reporting system.

• No extra software required.

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Automatic synchronisation of inbound and outbound call records, categories and recordings into your CRM system.

CloudCall CRM Sync

• Provides complete tracking of all calls into the organisation.

• Ensures companies are compliant.

• Call Recording on inbound and outbound calls.

• Play back your call recordings made through any managed device (including mobiles).

• Consolidates reporting of all company activities using your CRM.

• Provides a consistent approach to un-identified and un-allocated calls.


Time and duration of calls automatically logged

• Ensures accurate record keeping

• Improves consistency of data input

• Add notes to call recordings

• Saves agent’s time

• Recordings held on secure multi redundant platform

• Recordings searchable by date

• All recordings appear under client records

• Simply click to replay

Calls delivered to your CloudCall Communicator Softphone...

CloudCall PCI Call Recording offers the functionality of being able to pause and un-pause call recording mid-call.

CloudCall PCI Recording

• Provides the ability for companies to be PCI compliant whilst using call recording.

• No equipment required.

• PCI call recording is available as a rented cloud service.

• Protect sensitive credit card and password data.

• No additional CAPEX required.

• Fast, easy and cost effective.

• Guarantees companies compliance using existing CRM Workflows.

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Initiate your conference calls directly from your CRM.

Or CloudCall Conference allows your business to hold a call with up to 10 individuals using SYNETY Portal.

CloudCall Mobile

Conference Calling

Record business calls made through your mobile phone whilst making the most of SYNETY’s wholesale call rates.

• Free Mobile service from SYNETY.

• Access to all previous call logs and con-tacts.

• Call forwarding at your fingertips.

• Password protected.

• Each package comes with 3 conference rooms.

• Each conference room has its own administrator pin.

• Call recording as standard.

• Access conference call recordings from SYNETY portal.

• No hidden costs; all call costs are included in the one off monthly fee.

• Choose from different Geographic numbers.


CloudCall Contact Centre calling prices depend upon which device you call from. There are two legs to any call – inbound and outbound to our platform.

We pass our low wholesale carrier call rates direct to you.

Although we have very low call costs, these are still high quality.

Just pay us for the calls instead of your traditional phone provider, as the calls will be using our CloudCall platform.

You will continue to pay your existing telephone provider’s line rental.

Adding a new device to make calls from, takes just seconds...

No Capital Expenditure Required

UK Landline Calls UK Mobile Calls

from 0.75 ppm from 2.00 ppm

1.80 ppm 13.00 ppm

2.50 ppm 9.90 ppm

Save Money on Call Costs

• No on premise hardware or software required.

• CloudCall works with any telecoms switch.

• VoIP, ISDN, Mobile, Analogue.

• CloudCall simply sees handsets / mobiles / soft phones as ‘end points’ and will ‘speak to them’ in the same language.

• No need to buy new hardware as CloudCall simply works as an ‘overlay’ with existing phone systems.

• Anyone using Outlook or supported CRM systems can use the service immediately.

• Administration of the solution is in-house – No expensive telecoms expertise or services required.

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CloudCall Enterprise: Our Fully Fledged Hosted PBX Telephone Solution

• Number of calls made.

• Time on phone.

• All missed calls.

• Play recordings.

• Follow Me - Ring handsets in sequence or simultaneously.

• Hunt Groups – Simple and quick to setup.

• Includes softphone - provides screen-popping on incoming calls.

• International Numbers – Provision numbers in over 80 countries.

• Flexibility - Provision additional accounts and phone numbers in seconds.

• Voicemail – Create new greeting messages on the fly and have your voicemails emailed to your inbox.

• If you don’t have phone hardware we can supply you with a CloudCall Communicator (our free softphone) which allows you to take full advantage of our complete telephony solution.

Full Reporting and Recording built in - SYNETY’s CloudCall includes a detailed customisable dashboard showing collectively or by agent:

Pricing DisclaimerAll prices were correct at time of print however are subject to change. Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items in our marketing collateral may be mis-priced. In the material we make available, we rely on a variety of sources. We believe these sources of data to be accurate and reliable, but sometimes they may not be or may change. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error, SYNETY Ltd shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.

SYNETY CloudCall Product Matrix CloudCall Click CloudCall Enterprise

CloudCall Click & Enterprise

bundle

CloudCallContact Centre

Monthly Service Fees per User £10.00 £15.00 £20.00 £30.00One-off set-up Fees (To cover service and software configuration and training) £20.00 £30.00 £40.00 £60.00

Included Features and Optional Extras

Customer Portal Manually or automate provisioning of users and self-manage your CloudCall telephony system using a standard web-browser.

CloudCall® Communicator is a ‘soft phone’ that turns your PC into a phone allowing you to make and receive calls from your PC or laptop.

Detailed Call AnalysisReal time KPI reporting on all inbound and outbound calls. Monitor all users calls on our real time Dashboard

Click Wholesale Call RatesOffering quality and the lowest UK call rates with UK Mobile: 2 ppm and UK Landline: 0.75ppm.*

CloudCall MobileMake business-related calls from your mobile device and still be able to record and log these with your CloudCall account.

Main Phone NumberAbility to have a central phone number for the company which can be assigned to an IVR or a hunt group.

Click to Conference Make recorded conference calls to your CRM contacts through the click of a button. Auto-Attendant / IVRAuto answer calls and give callers options to route callers to different groups or departments

Call QueuingAutomatically hold callers in a queue until agents are available to take the call. Hunt GroupsAbility to add agents to hunt groups or departments. Voicemail Stored and retrieved via IP handset, Customer Portal or delivered via email. CloudCall Screen POPInbound Calls ‘pop’ CRM records - based on customisable config in the Portal. Standard Call Recording (3 Months) All incoming and outgoing calls recorded for and retained for 3 months Enhanced Call Recording (12 Months)All incoming and outgoing calls recorded and retained for 12 months

£5 / monthoption

Enhanced Call Recording (7 Years)All incoming and outgoing calls recorded and retained for 12 months

£10 / monthoption

£5 / monthoption

£5 / monthoption

CRM Auto-Sync Automatic synchronisation of call records, categories and recordings over the CRM system. Updates accounts or contacts based on rules defined within the Portal.

PCI Call Recordingpause / unpause call recording via API call. Suitable for PCI compliance. CloudCall Conference3 different conference rooms which allow up to 10 users on each line. Call recording and an Automated attendant is also included.

£20 / monthoption

£20 / monthoption

£20 / monthoption

Call CategoriesEnable your staff to categorise the phone calls in real time in order to get better overview of your calls.

Enhanced Supporton-site engineer installation together with training, 24x7 support (upto 3 named contacts) technical reviews and on-going remote user traiinin

from £80 / monthoption




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connects your phone system to your CRM without having to change your existing provider...

SYNETY Ltd. Studio 4 Phoenix Square 1 Burton Street Leicester LE1 1TB United KingdomP: 0330 335 0000 F: 0330 335 0001 US P: +1 415 376 1467

CloudCall Contact Centre

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