City of Tacoma 2011 Report to Citizens City of Tacoma Budgetcms.cityoftacoma.org/cro/MGR 073 PerfMgtRpt2011_300.pdfBenchmark data is unavailable for these measures due to change in

Other 18%Governmental Relations, Hearing Examiner, Legislative, City Manager, Human Resources, Finance, Legal, Municipal Court, IT, and Expenses Attributable to All Departments

Police 36%

Community and Economic Development 3%

Human Rights and Human Services 4%

Library 6%

Public Works8%

Fire 25%

*These charts show the revenues and expenditures for the General Fund, which is the City’s primary operating fund. The City also has revenues and expenditures associated with other funds (e.g., Permit Services Fund, Parking Fund, Solid Waste Fund, Wastewater and Surface Water Fund, Fleet Fund, etc.).

City of Tacoma 2011 Report to Citizens2011 was an eventful year in the City of Tacoma. The 2011 Report to Citizens highlights some of the activities and events that show how the City is meeting the City Council’s three strategic goals.

This report includes information on: 1) how Tacoma compares over time on selected measures; 2) how Tacoma compares to other cities across the country who submit data to the International City Management Association (ICMA) (where possible); and 3) events or activities of general interest. We hope you find this information meaningful.

Do you have an idea about a performance indicator you’d like to see included in a report? We would like to hear from you. Please provide feedback to Mary Morrison, City Manager’s Office, 747 Market St. Room 1520, Tacoma WA 98402; [email protected]; 253-573-2318.

This report is available to download at the City of Tacoma’s web site: www.cityoftacoma.org/performance

MissionWe provide high-quality, innovative and cost-effective municipal services that enhance

the lives of our citizens and the quality of our neighborhoods and business districts.

VisionTacoma is a livable and progressive international city, regarded for the richness of

its diverse population and its natural setting.

Strategic GoalsA safe, clean and attractive community

A diverse, productive and sustainable economy A high-performing, open and engaged government

Strategic Priorities 2012-2013

City of Tacoma BudgetThe General Fund budget for 2011-2012 is $398,572,364.

In carrying out the 2011-2012 biennial budget, the City continues to explore cost saving measures in order to maintain services to the public. Tacoma operates on a biennial budget and throughout this biennium, the City will adjust accordingly as City revenues and expenditures come into focus.

In late 2011, the City identified an approximately $31 million budget gap. Please visit the City’s webpage at www.CityofTacoma.org for more information on budget reduction strategies and potential impacts.

Where the Money Comes From

Where the Money Goes

MGR 073 3/12 b

Cover Photo by Rob McNair-Huff & Chris Tumbusch

Other: Intergovernmental Revenue, Cash Balance, License & Permit, Miscellaneous Revenue, Fines & Forfeits, Charges for Service, Transfers from Other Funds

Utilities Tax22%

Property Tax25%Sales & Use

Tax 21%

Business Tax20%

Property Tax: The City’s 2011 property tax rate

($2.63 per $1,000) makes up approximately

19% of property taxes collected from Tacoma residents. Other taxing

jurisdictions include the Tacoma School District,

State, County, Metro Parks, EMS, and the Port of Tacoma.

Utilities Tax: This is a tax assessed by the City on its utilities.

Sales Tax: The total sales tax rate in Tacoma for 2011 was 9.3%. The City’s portion of the sales tax rate is 0.85%.

Business Tax: Depending on the business classification, the City makes up approximately 17% - 46% of business taxes collected within Tacoma. The State collects the remaining 54% - 83%, depending on business type.

Other 12%

1. Create and implement an economic development strategy

2. Improve the City’s transportation infrastructure and communicate progress to all community stakeholders

3. Plan for development along the medical mile on Martin Luther King, Jr. Way, including transportation

4. Establish a results-oriented administration

5. Develop and maintain healthy neighborhoods and families, including maintaining and expanding Community Based Services

6. Build citywide support for youth success

7. Create a customer service culture of “YES”

8. Strengthen regional cooperation with military, education and social services partners

9. Support and challenge the library system to meet the changing needs of the community

10. Continue to implement the Climate Action Plan; and evaluate recommendations from other task forces

11. Evaluate city services for fit with the City’s mission, vision and long-term financial sustainability

12. Increase tourism and maximize the use of publicly-owned facilities

PERFORMANCE MANAGEMENT

2011 REPORT TO CITIZENSTacoma, Washington

www.Cityof Tacoma.org

ICMA 2010 Performance Indicator 2007 2008 2009 2010 2011 Benchmark MedianNumber of nuisance violation cases 2,373 3,565 5,646 4,943 4,690 1,930Code enforcement median number of days until:

Voluntary compliance 37 32 35 28 34 22Percentage of Fire Dept.’s emergency 92.0% 91.6% 92.7% 92.6% 93.0% N/a incidents meeting response time standardsViolent crime 2,309 2,192 2,073 1,833 1,502 N/AProperty crime 15,315 15,489 14,164 12,685 12,124 N/A

Homicide, Sex Offenses Forcible, Robbery, Assault Aggravated (National Incident Based Reporting System) Burglary, Larceny/Theft, Motor Vehicle Theft, Arson (National Incident Based Reporting System)

Strategic Goal #1:A safe, clean, and attractive community

Strategic Goal #2: A diverse, productive, and sustainable economy

City weathers recessionFrom 2008-2010 the number of jobs decreased in Pierce County. According to 2011 economic reports, the number of nonfarm jobs in Tacoma and Pierce County remained stable from 2010 to 2011. In 2011, 450 more businesses opened and 400 fewer businesses closed in the City of Tacoma compared to 2010.

Unique economic development programsThroughout 2011 the City engaged in many programs to improve the quality of life and economic conditions in the City. These projects range from supporting electric vehicles to planning for growth in the Martin Luther King Jr. and South Downtown neighborhoods.

• Alternative transportation In order to support alternative modes of transportation for both recreation and

commuting, Tacoma is driving positive change with the installation of 12 new Electric Vehicle (EV) charging stations available for public use. The City also expanded its bike rack network by installing 52 bike racks in 2011. Since December 2008, the City has installed 132 bike racks.

• Arts Spaceworks is a program that places artists and entrepreneurs in unused commercial

storefronts and properties. Two Spaceworks project sites in the Hilltop Business District converted to full-time independent business tenants. This transition demonstrates that the Spaceworks program can help revitalize an area by providing positive visual and economic impacts.

• Subarea planning The City is developing a Subarea Plan and Environmental Impact Statement (EIS)

for the Martin Luther King Jr. neighborhood (MLK) and South Downtown. The Subarea Plans will set a vision for growth and development. The plans identify how to address environmental and community issues, ultimately reducing development uncertainties and risks for future projects and defining implementation timelines. The planning process will be completed in early 2013.

Community Based ServicesFrom 2007 to 2009 the number of nuisance violation cases reported to the City more than doubled. Much of this increase may be attributed to increased participation of citizens in the code enforcement process. Community Based Services (CBS) began in 2006. CBS staff work in partnership with citizens and neighborhood groups to create safe, clean and attractive neighborhoods. As CBS expanded, citizens became more familiar with the code violation process and likely reported more violations. See the graph below for more information on community participation in Tacoma.

Community Based Services runs the Community Cleanup Program which provides dumpsters to a specified location in a neighborhood and invites residents to dump their trash for free. In 2011, the Community Cleanup Program was responsible for the removal of over 450 tons of trash from Tacoma neighborhoods.

ICMA 2010 Performance Indicator 2007 2008 2009 2010 2011 Benchmark MedianUnemployment rate (Pierce County) 4.7% 5.7% 9.7% 9.9% 9.5% 8.0%Total nonfarm jobs 281,300 280,600 269,000 265,800 266,700 in tacoma/pierce county Number of businesses opened 2,770 2,374 2,121 2,294 2,744Number of businesses closed 2,446 1,086 960 1,079 676Net number of new businesses 324 1,288 1,161 1,215 2,068Number of building permits 2,628 2,146 1,796 1,538 1,693 1,787Value of building permits (in millions) $519.57 $343.88 $214.53 $296.71 $251.71 $72.53

Strategic Goal #3: A high-performing, open, and engaged government

Performance Indicator 2007 2008 2009 2010 2011 Number of public disclosure 469 496 772 902 1147 requests receivedMedian number of days to 9 10 7 3 3 fulfill public disclosure requests Number of conduct complaint 229 159 191 192 176 management system cases submittedPetroleum fuel use (gallons) N/A N/A 1,148,537 1,009,528 1,064,409

How citizens rate performance of the Tacoma City government0% 20% 40% 60% 80% 100%

2010

200653%60%

48%56%

50%54%

53%50%Watched a meeting of local elected

officials or other local public meetings on cable television

Volunteered their time to some group/activity in Tacoma

Used the internet to conduct business with Tacoma

Participated in neighborhood activities

Communityparticipation:

The percentage of citizens that...

Poor, 12%

Good, 42%Fair, 42%

Excellent ,4%

Sustainability and city governmentA variety of strategies led to an 8 percent reduction in fuel use between 2009 and 2011. City employees reduced the number of miles driven, used video-conferencing for meetings, telecommuted, biked, used electric cars and other alternative fuel cars. Our 2012 goal is to achieve a 15 percent reduction, which will add up to 4,395,799 fewer pounds of carbon dioxide produced. Also, in 2011, the City of Tacoma reduced its paper use by 75 percent and saved $135,000. In 2009, the average employee used 794 sheets of paper per month and the City’s goal at the time was to achieve a 25 percent reduction in paper usage by 2012. By 2011 – because our organization began using fewer printers and copiers, and employees began scanning more and printing documents double-sided – the average employee used only 210 sheets of paper per month, 79 percent of which was recycled content.

New ways to connect with the cityIn 2011, the City implemented two new sources for information. News You Can Use is a monthly update on important issues around the city. The City also launched a digital email subscription service to help subscribers keep current with City information and services. For more information, go to the City of Tacoma’s website at www.CityofTacoma.org. And remember, you can always find out what the City is up to on Facebook and Twitter.

The City of Tacoma responds to all Public Disclosure Requests that are received. Parts or all of records may be exempt from disclosure by law.

ICMA Benchmark

data is unavailable

for these measures

Data not comparable due to change in

reporting methods

ICMA Benchmark

data is unavailable

for these measures

Public safety improvementsIn 2011, the Fire Department reached a 5-year high in the number of emergency incidents that met response time standards.

In 2011, the City reached a 4-year low in violent and property crime. Since 2007 the number of violent crimes reported in the City has declined by 35%, and 21% for property crime.

Information from the 2010 Citizen Survey.

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Information from the 2010 Citizen Survey.

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