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• Founded - San Francisco USA(1984) - Len Bosack & Sandy Lerner - 1984
• Derivation of CISCO• John T. Chambers, Chairman
and CEO – Present HQ – San Jose
• Industry: Computer Networking• Products: Routers, WebEx,
Wireless, etc.
INTRODUCTION
MISSIONTo shape the future of the Internet by creating unprecedented value and opportunity for our customers, employees, investors and ecosystem partners.
VISIONChanging the way we work, live, play and learn.
SURVIVAL STRATEGIES
1.Save to invest2.Unlock employee potential3.Drive true customer
intimacy4.Outpace the competition5.Transition to a borderless
enterprise
LAYERS OF ORGANIZATIONAL CULTURE
OBSERVABLE ARTIFACTS
–Dress Code–Communication–Strategies–Awards & Celebrations–Bonus for Customer
Satisfaction– Job Guarantees
Comparative Survey- Employee Satisfaction
Category FY 2006 FY 2008
Cisco as a Place to Work 85% 87%
Teamwork and Cooperation 84% 87%
Understanding and Business 82% 85%
Empowerment 81% 83%
Honesty and Ethics 78% 82%
Job Satisfaction 76% 79%
Manager 76% 78%
Workgroup 75% 78%
Career Development 70% 73%
Results and Recognition 63% 65%
CISCO Pulse Survey Categories and Results
CUSTOMER SATISFACTION
–Strategies–Annual Customer
Surveys–Regular
Feedback–Cisco Field Team
VALUES
Cisco’s 5 Core Values: 1.A dedication to Customer
Success2.Innovation and Learning3.Openness4.Teamwork 5.Doing More With Less.
SOCIALIZATION TACTICS
FUNCTIONS OF ORGANIZATIONAL CULTURE
TYPES OF CULTURE
JOHN CHAMBERS• Joined in 1991 as
Senior Vice President• CEO in 1995 and
chairman in 2006• Ideas from even the
lowest of company employees
BY AN EMPLOYEEAbout Cisco, it's a big company and has its pros and cons. JC (John Chambers) CEO of Cisco Systems is a very nice person and his quote and my favourite one is "treat others like how you want to be treated". During tough economic times, when everyone was laying off employees, Cisco tried it's best not to. When projects had to be cancelled because they were no generating enough revenue - instead of laying those employees, they were re-aligned to other groups who were still hiring. Thus avoiding stress to the extent possible.
Each Business Unit (BU) operates as a small company. Vice President (VP) of the BU is responsible for handling the expenses based on the income. This gives VP a lot of room on where to align resources, etc.
Employees have flexible work schedules and can work remotely as needed. Con for this is, we are always hooked on to work :(
REFERENCE: VANAJA MAGANTY
EMAIL:<[email protected]>
QUIZ TIME!
Send Your Answer to 9766904547
Q.1. Who is the present CHAIRMAN, CEO of CISCO?a. John Chambersb.Len Bosackc. Sandy Lerner
Answers:1.a, 1.b, 1.c
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Q.2. Employee Empowerment motto is …….a. “Welcome to human network”b. “Don’t ask for permission, ask
for forgiveness later”c. “Treat others how you want to
be treated”
Answers: 2.a, 2.b, 2.c
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Q.3. What is the name of the bridge from which CISCO’s logo was derived?a. Golden gate bridge, Californiab.Brooklyn bridge, New Yorkc. Harbor bridge, Sydney
Answers: 3.a, 3.b, 3.c
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Q.4. What is the type(s) of the “organizational culture” followed in CISCO?a. Autocratic, Technocraticb.Only Entrepreneurialc. Entrepreneurial, Technocratic
Answers: 4.a, 4.b, 4.c
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Q.5. CISCO gives more emphasis on…..a. Profit Maximizationb.Customer Satisfactionc. Concentration of Power
Answers: 5.a, 5.b, 5.c
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