Cirrus Insight + Spanning: 6 Ways to Cover Your SaaS

Today’s Speakers

Melanie Sommer, VP of Marketing

Spanning by EMC

Jason Hubbard, VP of Marketing

Cirrus Insight

Today’s Agenda

• SaaS Adoption Trends and Challenges

• 6 Tips for Covering Your SaaS

• Solution Introduction and Demos

– Spanning Backup

– Cirrus Insight

• Q&A

Source: Spanning Quick Pulse Survey: Cloud Data at Risk

Rapid Adoption of SaaS Applications

897 TOTAL SERVICES

Source: Skyhigh Networks, Cloud Adoption and Risk Report, 4Q14

Tip # 1Don’t Go In Half-SaaSed

Establish and Monitor Your Goals & Objectives

Identify Your Goals and Objectives

• Vendor SLAs and requirements

– Viability, security, availability and performance

• Your Desired State

– Business technology

– Business outcomes

– Workflow problems you’re solving

Do Your Due Diligence

• Do your homework up front – check references, ask the vendor for proof of their claims

• Conduct regular health checks based on a set of metrics quarterly or annually

Tip # 2Be a Smart-SaaS

Find a Balanced Approach to SaaS Governance

Strike a Balance

• Balance business agility with risk mitigation

• Find your sweet spot:

– Too little: Redundant efforts, higher TCO and increased risks

– Too much: Inflexible solutions, alienate the business, slow the time to value

Have a SaaS Governance Strategy

• Identify which SaaS apps need more or less governance - you need to understand:

• Scale of initiative• Level of strategic importance• Level of autonomy vs integration• Data/security considerations

• Leverage existing policies you’ve already established to save time!

• Work closely with your compliance team

Tip #3Get Your SaaS in GearEmpower Your Users

Understand Role of IT in SaaS

• Business users take on more IT-oriented

responsibilities

• End users can manage their own UI and self-

serve for reports, etc.

• IT runs oversight ensuring policy is baked in

Make Sure It’s Intuitive

• Do the free trial to see how intuitive it really is

• What in-app support is offered for end users?

• What additional training materials are available?

• Do they offer training and onboarding assistance for your users?

Tip #4Don’t Let Shadow IT Be a Pain in the SaaS

Enable, Don’t Block

• Users are trying to solve business problems – IT has started taking shadow IT back

• Find out which apps are in use and secure them

• Establish a mutual respect and partnership between IT and the business going forward

Tip #5Get Your SaaS TogetherIntegrate Your SaaS Apps

Why Deployments Fail

Adoption is the Key

• Does your technology stack integrate seamlessly or do you have multiple silos?

• How tight are your integrations and how much history do the platforms have working with each other?

• How well do your platforms work with your existing workflows?

Tip #6Back That SaaS Up...Before It’s Too Late!

Business Continuity, Security & Compliance

Users

Data

Application

Middleware

OS

Virtualization

Hardware

Network

Users

Data

Application

Middleware

OS

Virtualization

Hardware

Network

On-Premises SaaS

Users

Data

Application

Middleware

OS

Virtualization

Hardware

Network

IaaS

Users

Data

Application

Middleware

OS

Virtualization

Hardware

Network

PaaS

IT Has Abdicated Control of SaaS Data

1 in 3 companies using

SaaS apps reported they’

ve lost data

• 64% due to user errors

• 20% due to malicious

intent

• 7% due to sync errors

Source: Aberdeen Research “SaaS Data Loss: The Problem You Didn’t Know You Had”

When data is deleted from Google, it’s not recoverable

Salesforce recovery is a paid service,

$10k+

The data is the organization’s data, and their responsibility

• SaaS data recovery is focused internally, not externally

• SaaS providers will do what the customer tells them to do with data

• SaaS providers promise to delete data when asked

“If something bad happens to your data, ultimately you’re still responsible… the number one risk is the end-user… how will you minimize the impact of a breach?”

Eran Feigenbaum, Director of Security, Google Apps

SaaS Vendors Can’t Manage the Data

Let’s take a look!

Enterprise-grade backup and restore for Gmail,

Drive, Contacts, Calendars and Sites

“In-app” backup and recovery of objects, custom objects,

files, attachments, and customizations

Enterprise-grade backup and restore for Office 365 Mail, Calendars,

People- Planned GA - End of Q2 2015

Cloud-to-Cloud Backup and Restore

Spanning Backup for Spanning Backup for Spanning Backup for

“The peace of mind we now have in our IT department makes our work so much more efficient.” - Arne Plum, Data & Application SpecialistVIF International Education

Additional Spanning Resources:

FREE TRIAL: SPANNING BACKUP Start a 14-day Free Trial.No Obligation. No Credit Card Required. www.spanning.com/free-trial

EBOOK: 9 Ways to Make Your Auditors Love You

www2.spanning.com/loveyouraudit

Additional Cirrus Insight Resources:

FREE TRIAL: Cirrus InsightStart a 14-day Free Trial.No Obligation. No Credit Card Required. www.cirrusinsight.com

EBOOK: Salesforce in your Inbox

http://www.cirrusinsight.com/salesforce-in-your-inbox-ebook

Q&A

Thank you!