Leveraging Technology for Solutions A Case Study
Nov 07, 2014
Leveraging Technology for Solutions
A Case Study
A Case Study of Karnataka State Police And a Blueprint for the Nation
Technology has morphed the world
Technology is the most critical professional tool today
Technology in policing?
Using technology for anti – societal, anti – national and anti – civilizational acts!
War of the civilized order against barbaric/savage splinter groups!
The Concept of
General Purpose Technology
We live in a knowledge based world
Either
We align
Or
Perish
Realistically…
Quality is at the core of high maturity organizations of which government is the most pervasive and most impact making
Realistically…
What is an ERP?
The ERP
Physical level
Need to go digital
Actual Development
Software Requirement Specification
ERP
Typical architectural components
E-business PlatformTech Stack
CRMFoundation
WebInternet
Mobile Wireless e-Mail Call Center
ICM/TelephonyInteractionChannels
Common Data and Object Models, Security, Interfaces, Globalisation
E-Business Foundation
Marketing Sales eCommerceBusiness Application
s
MarketingIntelligence
SalesIntelligence
CustomerIntelligence
Call CenterIntelligence
AnalyticalApplication
s
Interaction History Universal Work Q
1-to-1 Fulfillment
Assignment Engine
EscalationsTCA
Installed Base
Tasks Notes
Resources
Calendar
Territories
Finance HR
Govt ERP! How do we create?
• No history of software• No history of erp
• Lack of managerial human resource• Technical manpower
• Humongous effort• Collaboration
Police IT
Comprehensive ERP system providing seamless integration of the day to day operations of the Police Department
Police IT
In its conceptualization, creation and roll out, it would have a pioneering impact in the way Police in India would go digital in the days to come
Police IT- Features
• Centralized Architecture• Bilingual• Workflow design• Role based access• 522 screens and 417 reports• Management Information
System
FIRGCR (CO)
FIR AssignmentFIR Assignment
Crime ClassificationCrime Classification
If Heinous CaseIF Case Transferred
Final Report/Charge Sheet
Final Report/Charge Sheet
Court Progress Diary
Court Disposal
Property Seizure
Property Movement
Crime Details
Arrest/Surrender
Witness Details
Case Diary
Final Report B,C and UDR
Proceedings-174/176 CRPC
Exhumation Details
Post Mortem Request
If Victim=Dead
If Dead body “Buried”
If Final Report B,C or UDR Rejected
Forward
Forward
Accepted
I.M (CO)
I.M(SDPO)
I.M (DPO)
CPR (DPO)
CPR (SDPO)
CPR (CO)
FR B,C & U (CO)
FR B,C & U (SDPO)
FR B,C & U (DPO)
Property Seizure
Property Movement
Crime Details
Arrest/Surrender
Witness Details
Case Diary
Bail Bond
Result of Appeal
Case Transfer GCR (SDPO)
GCR (DPO)COD, DCRE,..
External Transfer
If Final Report A
UDR Disposal
If UDR case
If B or C case
Crime- Investigation Workflow
KSP Wide Area Network
39 locations 2 Mbps leased line
10 Mbps aggregation bandwidth
1400 remote locations, 512 Kbps,
VPNoBB
4 Mbps internet leased line
SPDC
Police IT Software Development
FRS/SRS/HRS
Development
Change Request
Testing/UAT/ Feedback/Roll Out/Bugs/Corrections/ final
Karnataka Composite Model Data CenterBroadband NetworkingAnti Virus and Facility
ManagementHiring of TrainersMultipronged basic training
and application training module wise
Specialized training for System Administrators
Karnataka Composite Model Integrated multi –
organizational workforceERP
PERFECT SYNCHRONIZATION OF ALL ACTIVITIES AND PROCESSES
Karnataka Composite Model DYNAMICREAL TIMENETWORKED AND INTERNALLY
MAINATAINED
Police IT-Modules
• Crime• Law & Order• Traffic • Finance• Administration• Stores• Armed Reserve• Motor Transport• Training• Wireless• Forensic Science Laboratory• Executive Information System
What is ERP Roll Out?
the complexity!!!!!
Insurmountable
Police IT Roll Out
• User Acceptance Test• Mandatory Change Requests over 400• Last phase of development• Pilots for different modules• Capacity Building is most critical• 11 Training Centers established
Police IT Roll Out
• Near perfect synchronization of module development, end user training and the completion of all precursor activities would ensure a smooth roll out
• 12 modules in 1439 locations
Innovate to Win
nodal officers mpls + vpn network fixed ip mcse + ccna maintenance wipro change management training for leaders in house trainers training Infra / mass scale training for Crime
Module leading by documentation aggressive decision making
The Only Key – Capacity Building
Training Infrastructure Mapping of End Users Deployment of Trainers Training of 75 System Administrators Basic training for End Users
The Only Key – Capacity Building
Training Curriculum – Basic and Police IT Training for Nodal Officers of all Units Training for Technical Teams of all Units Police IT Training for End Users Handholding
Best Practices Benchmarking Communication Performance Excellence
42% Leadership 27%
Organizational & Cultural Issues
23% People Issues
Why ERP
Implementations fail?
4% Technology Issues
4% Other Organizational issues left unchecked often lead to project failure
Why ERP
Implementations fail?
But the known culprit is always
Technology
Why ERP
Implementations fail?
At the base of Visionary Change Management is
VISIONARY LEADERSHIP
Visionary Change Management
Ownership Involvement Responsibility Non- negotiable accountability
What really Counts?
9/11
Devastated all myths of the modern world
9/11
Watershed in modern human
history
9/11
Governance, Internal Security, Technology took
the center stage
9/11
American Response
9/11
Homeland Security
9/11
Integration
Precursors & Political Will
9/11
We are still a long way off!!!
Even post 26/11
To reach the plug and play mechanism!
Even post 26/11
TECHNOLOGICAL FRAMEWORK
Homeland Security A Robust Counter Terrorism Mechanism
Homeland Security A Robust Counter Terrorism Mechanism
The attack on the World Trade Center in 2001 has been by far the single most important event in the history of the modern world and more so because it forced the world to change its perception on the nature of organization, the usage of technology, the responses, the consolidation of activities and spread of mechanisms needed to thwart the ever growing terrorism the world over.
Technological Framework
Command and Control Centre (CCC)
Interception Systems (IS)
City Based Video Surveillance System (CBVSS)
Technological Framework
TETRA Radio Network (TRN)
Geospatial Technology for HLS (GTHLS)
ERP Solution, RDBMS and Integration (ERI)
Integration National Homeland Security – Resource Base
and Incident Support System (NHLS – RBISS)
National Homeland Security Blueprint
The beginning of this grandiose plan set to have a transformational impact on the Homeland Security scenario of the country is yet to be made. The world’s best buildings were a blueprint one day. A blueprint is the first to crystallize our thoughts, it could take a large number of revisions, nonetheless it has to start. Time seems to be running out.
Overall Framework
Technology will be the most critical element of policing in the days to come
Lots of management principles and Networking has been the contribution of US Army to the world
The Roadmap!
The Business PropositionMass scale R & D and deployment is the
prerogative of the state either directly or otherwise – through private enterprise
The Roadmap!
US $ 9 billions homeland security market waiting to get tapped
Inability to tap
The Roadmap!
Only a confident India can take this challenge
From precision to perfection to excellence whatever be the domain public or private
Together we have to build a safe and secure India for the generations to come
The Roadmap!
Posterity would never pardon us
otherwise
The Roadmap!
Together
WE CAN!
The Roadmap!
Thank You
For
Your Rapt Attention