CII-IQ's Expert Group Rs 250 crore earmarked on FSQ ...newsletters.cii.in/newsletters/quality_news/qu_mar09/pdf/Binder2.pdf · Organisations like Tata Teleservices, Pepsico, Delhi

Inaugural Session of CII-MoFPI-QCI Sensitization on Food SafetySystems at Hydrabad, 13 Feb 2009

Rs 250 crore earmarkedfor Food Processing

with high priority on FoodSafety and Quality

Identifying the need for

Food Safety and Quality at

the MoFPI-CII-QCI

Sensitization Program on

Food Safety Systems

in Hyderabad on 13th February, Mr K.Rajeswara Rao, Joint Secretary, Ministry of

Food Processing Industries, Government of India said that the Ministry is according a

top priority to the sector and has earmarked Rs 250 crore towards this in the 11th Five

Year Plan.

Read More...

CII-IQ's Expert Groupon FSQ focuses on Capability Building

The reconstituted CII-IQ Expert Group on

Food Safety and Quality (FSQ) had its first

meeting on 12 February 2009 at New Delhi.

CII-IQ’s 1st FSQ Expert Group meeting12th Feb 2009, New Delhi in progress

Read More...

Laboratory Management & Internal Auditas per ISO / IEC 17025:05

16-19 February 2009, ARAI, Pune

Laboratories generating

Certificates on Testing and

Calibration needed for national

and International trade benefited

from this programme attended

by 28 delegates from 20

Organisations...

Read More...

Workshop onCustomer Relationship Management

3 – 4 February 2009 : New Delhi

Organisations like Tata

Teleservices, Pepsico, Delhi

International Airport, Schneider

Electric, NALCO & Digital

benefited from this highly

interactive workshop

Read More...

Forthcoming Events

Workshop on Calibrating External

Auditing Skills

6 – 7 April, MumbaiInternal Auditor Training for ISO

22000: FSMS

8 – 9 April, Bangalore

Read More...

Programmes Conducted

Workshop on Producing Zero Defect

through Statistical Techniques

11 - 12 February, New DelhiWorkshop on Assessment for

Business Excellence

10-13 February, Bangalore

Read More...

Copyright © 2009 CII-IQ. All rights reserved

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Dear All, Please find below the January - February, 2009 issue of Quality News, a monthly e-publication from CII Institute of Quality. It is our

continuing effort to provide meaningful and relevant information on the various areas of our work through the Institute. We look forward

to your views and suggestions.

Regards,

P Girish

Principal Counsellor & Head, CII Institute of Quality

Near Bharat Nagara, 2nd Stage, Magadi Main Road, Vishwaneedam, Bangalore 560091

Tel: +91-80-23289390 (D) / 23289391/6085/7690

Email: [email protected] Website: www.cii-iq.in

Rs 250 crore earmarked for Food Processingwith high priority on Food Safety and Quality

Inaugural Session of CII-MoFPI-QCI Sensitization on Food Safety Systems at Hydrabad, 13 Feb 2009(L-R): Mr Utpal Sengupta-Chairman-CII-AP Chapter Dr Indrani Ghose-Principal Counsellor-CII-IQ

Mr B Venkataraman-Director, QCI; Mr K Rajeswara Rao-Joint Secretary- MoFPI-Govt of Indiaand Mr S Kannan- Director & Head - CII Andhra Pradesh

Identifying the need for Food Safety and Quality at the MoFPI-CII-QCI Sensitization Program on Food Safety Systems in Hyderabad on

13th February, Mr K.Rajeswara Rao, Joint Secretary, Ministry of Food Processing Industries, Government of India said that the Ministry

is according a top priority to the sector and has earmarked Rs 250 crore towards this in the 11th Five Year Plan.

Addressing the 1day program, where Dr Indrani Ghose, Principal Counsellor, CII-Institute of Quality was the lead faculty, Mr Rao

highlighted the various initiatives being implemented under the 11th Plan such as schemes for Quality Assurance, Codex Standards,

R&D, strengthening the Codex Cell, setting up and upgrading of Food Labs and promotional activities like Exhibitions, Seminars,

Workshops, Publications, short films and documentaries. In his address, he emphasized that it was vital to sensitise the masses about

aspects of protecting themselves against foodborne illness. He mentioned that in addition to these, the Central Government with the help

of CII, Municipal bodies, NGOs & others are implementing a novel scheme to improve the safety of Street Food.

Safe farm produce could be rendered unfit for human consumption during transportation, storage, packaging and food preparation if

handled unhygienically said Mr Utpal Sengupta, Chairman, CII, AP Chapter and Vice Chairman Agrotech Foods Limited.

Cost Reduction and enhancement of production efficiency by categorically identifying Waste, Strain and Inconsistencies in the

operations are the key challenges oganisations face for implementing effective and sustainable Food Safety Systems. Dr Indrani Ghose

in her presentation took the delegates through the implementation methodology of 3M, 5S, GHP, GMP, ISO 22000 while the Regional

Director, Indian Institute of Packaging, Mr B.K.Karna and Mr Arun Methan, Metro Cash and Carry outlined the trends in Food Safety in

Packaging and Transportation and Expectations of Modern Trade from the Food Processing Sector.

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CII-IQ’s FSQ Expert Groupidentifies Capability Building

to meet domestic and global demands

CII-IQ’s 1st FSQ Expert Group meeting,12th Feb 2009, New Delhi in progress

The reconstituted CII-IQ Expert Group on Food Safety and Quality (FSQ) had its first meeting on 12 February 2009 at New Delhi with Mr

Uttam Chatterjee, Regional Director- Quality- Asia Region, Hindustan Unilever Ltd as the Chairman. The purpose of the meeting was to

draw inputs from the experts and understanding industry needs better for aligning its activities and initiatives in the area of FSQ.

Quality News 2009 file:///C:/Documents%2

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Laboratory Management & Internal Audit as per ISO / IEC 17025:0516-19 February 2009, ARAI, Pune

Delegate From 20 Companies

For adopting TQM, the manufacturing sector has to establish an efficient and effective control in measurement system that includes

Laboratory Measurement System. This results in producing products with decreasing rejections and is more acceptable to customers.

In order to establish a control on measurement system in the laboratory ISO / IEC has brought out a standard ISO/IEC 17025:05 for

developing competence and carry out tests and / or calibration including sampling. This standard covers testing and calibration using

standard methods, non-standard methods and laboratory development methods. This standard is applicable to first, second and third

party laboratory carrying out tests and / or calibration. This international standard is for use by laboratories in developing their

management system for quality, administration and technical operations.

This programme will enable participants understand the requirements of all clauses of ISO/IEC 17025:05 for personnel competency and

lab capability that are to be implemented and maintained by laboratories intending to generate testing and / or calibration report /

certificate acceptable by customers nationally and internationally.

While the course objective included

Design and implementation of ISO / IEC 17025:05 requirements for laboratories.

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Enabling participants to develop quality system documentation as required by the standard.Learning about Internal Auditing – types, stages, phases, conducting audit & reporting.

The methodology adopted included presentations, interactive sessions, group exercises, case studies followed by a mock laboratory

audit on the last day.

28 participants from 20 organisations, trained by Mr B Singh, NABL panel trainer, received a “Certification of Participation” having

covered the following topics

Basic Quality conceptsNational / International relevance of AccreditationHistory and Evolution of ISO / IEC 17025:05Understanding Management Requirements – Clause 4.1 to 4.15Understanding Technical Requirements – Clauses to 5.1 to 5.10Documentation – Structuring and Developing Quality Manual procedure.Internal Audit – Understanding types, stages, phases and conducting auditHands on training on Auditing Laboratories & Audit reportingAccreditation Process details

For more details about the programme please contact [email protected]

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Workshop onCustomer Relationship Management

3 – 4 February 2009 : New Delhi

In today’s competitive scenario, it is extremely important for organizations to understand their customer segments and their needs.

Proactive involvement with customers in order to discuss and address their needs, expectations and concerns is an absolute

requirement. Products & services are designed and developed, produced and delivered; based on the needs and expectations of the

current customers as well as non-customers. It is essential to effectively serve the customers through the value chain and enhance the

relationship, to develop loyalty. This in turn would lead to enhanced business success.

Hence, determining and meeting customers’ day-to-day contact requirements is of prime importance. Also, there has to be an efficient

and effective methodology to handle feedback received from day to day contacts including complaints. Customers’ perceptions of the

organization’s quality of services are based on what they encounter in their interaction with its people, products and services. It is also

influenced by the feedback customers receive from others based on their interactions.

Thus, organizations need not only to understand their current value delivery system and re-design their customer-facing business

processes from the end customer’s point of view but also need to continuously innovate in the ways they provide support to their

customers resulting in enhanced customer loyalty.

CII Institute of Quality organised a Workshop on Customer Relationship Management on 3 – 4 February 2009 at New Delhi. The

objective of the workshop was to discuss all the issues pertaining to CRM and develop enhanced understanding as to how to address

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these, thorough real life examples, case studies and through the experiences sharing of the participants.

The workshop taught the participants as to how CRM can help increase revenues and enable organizations to better manage

communications across the value chain including sales, marketing, dealers, customers, and grow brand image and customer loyalty.

The detailed coverage of the programme included :

Determining and meeting customers day to day contact requirements.Handling feedback received from day to day contacts including complaints.Proactive involvement with customers, in order to discuss and address their needs, expectations and concerns.Following up on sales, servicing and other contacts in order to determine levels of satisfaction with products, services and withother customer sales and servicing processes.Seeking to maintain creativity and innovation in the customer sales and servicing relationship.Establishing partnerships with customers which add value to the supply chain.Using regular surveys, other forms of structured data gathering and data gathered during day to day customer contacts in orderto determine and enhance customer relationship satisfaction levels.Advising customers on the responsible use of products.

23 participants including Customer Relationship Managers, Marketing Managers from 13 organisations like Tata Teleservices, Pepsico,

Delhi International Airport (P) Ltd, Schneider Electric, NALCO, Thomson Digital etc attended this two - day highly interactive workshop.

The faculty for the workshop was Mr Ranjanga Sivakumar. The participants were given a course completion certificate by CII Institute of

Quality.

For more details on this programme, please contact [email protected]

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CII Institute of QualityProgrammes conducted during February, 2009

Workshop on Producing Zero Defect through Statistical Techniques

11 - 12 February, New Delhi

CII Institute of Quality, with the support of Quality Council of India (QCI), organized a Workshop on Producing Zero Defect through

Statistical Techniques (Implementing MSA & SPC on Production Shop) on 11 – 12 February, 2009 at India Habitat Centre, New Delhi.

In view of achieving more business success in the open market, the Industries are gearing to adopt Zero Defect Approach and therefore

with this reason the workshop aimed at addressing different statistical methods (i.e. Statistical Process Control Methodology) to be used

for evaluating and analyzing the capability of the measurement systems (i.e. Measurement System Analysis Technique) as well as

controlling manufacturing process variations to achieve zero defects in mass production environment.

There were 20 participants from 9 companies. The workshop was conducted by Dr. R.N. Chowdhury, Principal Counsellor, CII Institute

of Quality and Mr. Vivek Ghodke, Consultant.

Workshop on Assessment for Business Excellence

10-13 February, Bangalore

Mr. P Girish, Principal Counsellor and Head CII-IQ and Mr. C V Subrahmanyam, Principal Counsellor CII-IQ conducted this programme

which was attended by 9 participants from 7 organisations. Learnings from this workshop included appreciation of the Business

Excellence Model, understanding of the various Criteria for Excellence and how to evaluate Excellence in Business Organizations.

Programme on Manufacturing Excellence

Good Maintenance Practices for SMEs for Food and Non Food Sector

24-25 February, New Delhi

CII- Institute of Quality organized this programme which was conducted by Mr. Sibasis Basu, Counsellor, L M Thapar Center for

Competitiveness for SMEs and CII- Eastern Region.

The objective of the programme was to sensitize the participants on the concepts of Good Maintenance Practices to increase Uptime of

the Equipments in Food and Non Food Sector through classroom and syndicate exercises based on sector specific participation.

Participants were apprised on various ways to reduce the maintenance cost and how maintenance can be a profit centre.

There were 12 participants from 7 companies.

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CII Institute of Quality Training Calendar April 2009

2 - 3 April, Pondicherry

Jishu Hozen Workshop

6 - 7 April, Mumbai

Workshop on Calibrating External Auditing Skills

8 - 9 April, Bangalore

Internal Auditor Training for ISO 22000: FSMS

15 - 17 April, Delhi

Strengthening MR Skills

15 - 16 April, Gurgaon

Complete Manager (six months programme)


Achieving Warehouse Competitiveness

16-18 April, Bangalore

Competency Mapping & Assessment

17 -18 April, Bangalore

Customer Relation Management for Healthcare

21 April, Delhi

TPM Deployment seminar


Workshop on Assessment for Business Excellence

24 April, Hyderabad

Quality Maintenance Seminar


Producing Zero Defect through Statistical Techniques (SPC + MSA)


Food Safety and Quality in Packaging and Transportation


Programme on Central Excise & Service Tax

24-25 April, Delhi

Performance Measurement: Evidence Based Healthcare Management


Six Sigma Black Belt Certification Course (Level 1)


Enhancing Productivity & Quality thru 3M & 5S


New Product Development : A Strategic Approach

CONTACT US

TQM Division Plot No. 249 F, Udyog Vihar,Phase IV, Sector 18,Gurgaon - 122015 (Haryana)

Tel: 0124 4014060-67,4014051Fax: 0124 4014080Email: [email protected]

CII - Institute of Quality Near Bharat Nagara, II Phase,Magadi Main Road, Vishwaneedam P.O.,Banglore - 560091

Tel: 080 23289391/6085/7690Fax: 080 23289388,23580314Email: [email protected]

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