ChinaNetCloud - OaaS Operations-as-a-Service - HostingCon - Sep 2014

OaaS

Operations-as-a-Service

By Steve Mushero

Sep, 2014

Build & Manage Servers Optimize & Manage Servers Manage Cloud Servers Copyright © 2014 ChinaNetCloud

Running the World’s Internet Servers www.ChinaNetCloud.com

Big Exciting Internet

0

500

1,000

1,500

2,000

2,500

3,000

3,500

19

94

19

96

19

98

20

00

20

02

20

04

20

06

20

08

20

10

20

12

20

14

*

Internet Users (in millions)

Source: Internet Live StatsNote: * estimate for July 1, 2014. Growth in percentages

80%76%

73%

56%

49%

47%


Use every day for everything


Use every day for everything


Touches Every Part of Life


Touches Every Part of Life


But not everything is happy


Internet is hard to manage


Clouds make it easier; right?


Clouds make it easier; right?

Yes, in some ways

No, not in many ways

Simpler

But more complex

AWS Core Manuals – 5,000 pages !

33 Main Services !

5 ways to do everything


AWS Basic Services


So many options . . .

Lots of clouds – AWS, Azure, Aliyun, . . .

Lots of tech – PHP, Java, Ruby, Node.js, Python…

Lots of DBs – MySQL, Pgsql, Mongo, Oracle . . .

Lots of other moving parts – Caches, Queues . . .

Lots of architectures, networks, and ways . . .

How to put it all together ?

And then how to manage, monitor, and update it ?


Imagine a World

Where all this is managed for you


Imagine a World

Where Expert teams are working for you


Imagine a World

Where you focus on core Business, $


Imagine a world

Where everything is taken care of


Operations – as – a – Service


OaaS – Definition

Operations Outsourcing, a Service

3rd party experts manage the servers

3rd party experts manage the systems

3rd party experts take responsibility

You get the benefits and the value

Operations is the Service


OaaS

Operation Service Building New

System

Taking Over

Existing System

All Public Clouds

Physical Servers

& Private Clouds

7x24 Monitoring

Database &

DBA

Security


OaaS


System

Taking Over

Existing System

All Public Clouds

Physical Servers

& Private Clouds

7x24 Monitoring

Database &

DBA

Security


OaaS – Operations

Complete IT Operations Team

Extension of current Team

World-class ops service

Best-practices & Configs

Setup & Audit / Optimize

Monitoring

Backups

Everything

Requests

Problem resolution

Documentation

Load Testing

Upgrades

Root Cause

Recommendations


OaaS – Operations

Full Stack

All layers

Except Code

Except Content

Except Data

Web & App Server Support

PHP, Java, Python, Ruby – New Relic

Managed Security

Firewalls & IPS, Audits & Scans, modSecurity

Database Services

MySQL, MongoDB, PostgreSQL, Hadoop

Device Management

Servers, Cisco, Networking, Firewalls, SAN

Network Services

IDC, CDN, SDN (Algoblu)

Data Center Partners

ChinaNetCenter, ChinaCache, 21ViaNet, Rackspace

Physical Server

Dell, IBM, HP

Private Cloud

Xen & OpenStack

Public Cloud

AWS, Ali, Others

Application Support

Magento, Hybris, Drupal, Wordpress, Custom

Monito

ring


OaaS


System

Taking Over

Existing System

All Public Clouds

Physical Servers

& Private Clouds

7x24 Monitoring

Database &

DBA

Security


OaaS – Service

Monthly Service

Priced by Server

Cancel any time

World-class service

With SLAs

Frequent Reports

Analysis & Improvements


OaaS


System

Taking Over

Existing System

All Public Clouds

Physical Servers

& Private Clouds

7x24 Monitoring

Database &

DBA

Security


OaaS – Building New Systems

Architecture

Design

Documentation

Build

Manage


OaaS


System

Taking Over

Existing System

All Public Clouds

Physical Servers

& Private Clouds

7x24 Monitoring

Database &

DBA

Security


OaaS - Taking Over Existing Systems

Audit

Investigate

Improve

Optimize

Document

Manage


OaaS


System

Taking Over

Existing System

All Public Clouds

Physical Servers

& Private Clouds

7x24 Monitoring

Database &

DBA

Security


OaaS – All Public Clouds

Experts

Best practices

Monitoring

Migration


OaaS


System

Taking Over

Existing System

All Public Clouds

Physical Servers

& Private Clouds

7x24 Monitoring

Database &

DBA

Security


OaaS

Physical Servers & Private Clouds

Larger-scale

Lower cost

Mixed & Hybrids


OaaS


System

Taking Over

Existing System

All Public Clouds

Physical Servers

& Private Clouds

7x24 Monitoring

Database &

DBA

Security


OaaS – 7x24 Monitoring

Alerts

Response & Fix

Keep it running


OaaS


System

Taking Over

Existing System

All Public Clouds

Physical Servers

& Private Clouds

7x24 Monitoring

Database &

DBA

Security


OaaS – Database & DBA

Performance

Security

Reliability

Replication

High-Availability

Best configuration


OaaS


System

Taking Over

Existing System

All Public Clouds

Physical Servers

& Private Clouds

7x24 Monitoring

Database &

DBA

Security


OaaS – Security

Best practices

Hardened Configs

Firewalls

iptables

Monitoring

Scanning



OaaS – 5 Key Benefits

Reliability

Performance

Scale

Security

Cost Savings


OaaS Benefits – Save IT’s life

Do things that should be done

Never enough resources or time

Let IT sleep & have a life


OaaS Benefits

Let IT Focus on Value Add

IT is close to business

They coordinate

Know key issues

Focus on future

Focus on success


OaaS Benefits

Focus on Business

Treat Servers as Utility

Just like the cloud

Outsource non-core

Succeed at your core



Case – OMP The Paper

The Challenge

New system

Flexibility to grow quickly

Complex Network & System

Scale up to millions of users

The Solution

Project Coordination

Complete Documentation

Deep Security

Successful Launch

24x7 Monitoring & response


Case – LA MIU

The Challenge

No Documentation

Unstable

Not Secure

IDC problems

Reliability problems

The Solution

Takeover System

Moved IDC

Rebuilt 100%

Scaled 10x, same hardware

Very stable

“Thanks for keeping our site up

and fast during our fast growth”LA MIU Chief Operating Officer


Case – QOROS

The Challenge

Large Real-Time system

Complex Network

Limited Docs

Stability Issues

The Solution

Takeover System

Monitor 24x7

Continual optimization

Enhance security


Case – QOROS

The Challenge

Migrate System

Cost savings

Scale & Performance

Moved from HK

To AWS

The Solution

Cost objectives achieved

Improved performance &

reliability

Easily scalable

Growing



New IT – OaaS

The Future

IT = OaaS + IaaS

Focus on core business

Many benefits

Low cost

The Future


Thanks from ChinaNetCloud

Pioneers in OaaS – Operations as a Service

ChinaNetCloud

[email protected]

www.ChinaNetCloud.com

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57 Happiness Village Road, Chaoyang District

Beijing, 100027 China

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Palo Alto, 94123 USA

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Shanghai, 200032 China

T: +86-21-6422-1946 F: +86-21-6422-4911

ChinaNetCloud - OaaS Operations-as-a-Service - HostingCon - Sep 2014

Internet

worlds internet serverswww

internet live statsnote

comoaas operations complete

value operations

party experts

ways simpler

easier right

complex aws core manuals