Chatbots: It's like Uber for Conversations

November 30th, 2016CHATBOTS

Uber for Conversations

@LiamBoogarBrand director @Algolia

- Search as a Service- 17B Queries/month

- 2,000+ Paying Customers in 100+ Countries

- Avg. Query time <35ms.

Algolia.CHATBOTS

Search is a conversation.

Speed Limited attention.

Search & Chatbots : SimilaritiesCHATBOTS

Design/UILess is more.

RelevancySpeaks volumes.

A computer program designed to simulate an intelligent conversation via auditory or textual methods.

CHATBOTS

What’s a bot?

Not a bot.CHATBOTS

2014Alexa

1950Turing Test

1968HAL 9000

2001SmarterChild

2011Siri

A History.CHATBOTS

An Overview.CHATBOTS

Human Machine

Niche

General Customer Support “How can I help you?”

Form-filling Replacement“What’s your name?”

Search Bar Extension“What would you like to buy?”

CHATBOTS

An Opportunity.“All in all, there are very interesting entries,

but we are still early in the game. Think GUI

in early 1990s.”

- Vadim Berman, CTO & Co-Founder, LinguaSys”

Language

LimitationsCHATBOTS

Intuition/Context

Examples: DatingCHATBOTS

Mitsuku

- Natural conversation

- Emotional

Examples: EducationCHATBOTS

- Language-learning through Chat

- Uses existing content/knowledge

- One bot per language

Examples: ProductivityCHATBOTS

- Leverages multiple APIs

- Uses Slack wisely

Examples: MediaCHATBOTS

- Enhanced RSS

- Primitive “Recommendations”

- Just another Distribution Channel

Examples: MediaCHATBOTS

- Beyond RSS.

- Natural conversation, customized interaction.

- Content adapted for a new channel

Examples: ...And ChillCHATBOTS

- Netflix Recommendations

- Man behind the curtain or not?

Examples: It’s Alive!CHATBOTS

- Engage your Facebook community with automated content.

- Flexible content style for multiple purposes.

November 30th, 2016

Thanks!

@LiamBoogarBrand director @Algolia