Chatbots 101: an introduction to conversational interfaces for the enterprise

Chatbots 101an introduction to conversational

interfaces for the enterprise

Introductions

#IntraTeam17 @sharonodea

What are chatbots?

What are chatbots?

I’d like to book a table

Sure. When for?

Tomorrow evening.

I can check that for you. What time would you like to join us?

8pm

And for how many people?

FourNo problem. I’ve booked that for you and will email confirmation.

Hype



Chatbots in the wild


Chatbots in the wild


In the enterprise

Email

Intranet

ESN Self-serve HR

Learning Management

Line of business

applications

Records management CRM

Resource planning

Inventory management

Finance

Travel booking



What does that look like?

Book holiday

Sure. When for?

Book

I’m afraid someone else in the team is off at that time, which leaves us understaffed. Would you like to ask your manager for an exception, or try different dates?

Ask my manager Try different dates

Book meetings


Approve expenses


Frequently asked questions


Think before you post


Think before you post


How to build a bot

Start with user needs

Content is the user experience

Use a framework such as Microsoft Azure

Publish to where your users are – not where’s most convenient for you

Test and iterate


Workplace by Facebook

=


• Turn interactions into conversations• Enable interactions to be simple and

seamless – improve employee experience

Why build chatbots?

• Act as a bridge between systems designed by IT and those designed for humans

• Automate simple tasks• Easy to create and cost-effective• They do the hard work to keep things

simple for users

Sharon O’Deaweb: sharonodea.co.uk email: [email protected] twitter: @sharonodea skype: sharonodea

http://sharonodea.co.uk

mailto:[email protected]

http://twitter.com/sharonodea

Chatbots 101: an introduction to conversational interfaces for the enterprise

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