Are you creating great UX for Chatbots...The rise of chatbots and Conversational User Interfaces (CUIs) Banking Bot Travel Bot “Chatbots bring new challenges, so we need new teams”

Are you creating greatUX for Chatbotsalready?Diego CibilsCo-Founder & CEO KONAUX New Zealand 2016@aspekt

Why am I here?

The evolution of user interfaces

Command LineInterface(CLI)

Graphical User Interface(GUIs)

MobileGUIs

What’s next?

Messaging is king. #1 in every App Store

1.5+ billion users in WhatsApp, Facebook Messenger, Skype

The opportunity of going back to conversation.

chatbotnoun

“a computer program designed to simulate a conversation with human users (…)”

Wikipedia

“Chatbots are the new apps”Satya NadellaMicrosoft CEO2015

The rise of chatbots and Conversational User Interfaces (CUIs)

BankingBot

TravelBot

“Chatbots bring new challenges, so we need new teams”

Developers

Psychologists

UI Designers

Cha

tbot

Tea

m

Tips on UX for chatbots

Tip #1 - Chatbot personality is key

Tip #2 – Specify conversation topics

Tip #3 - Chatbots are more than text

Tip #4 - Chatbots are (still) bots. Plan for humans if your chatbot fails.

Tip #5 – Training never ends

Voice is the next frontier

Her (Sony Pictures), 2013

“The future we see in Her is one where technology has dissolved into everyday life.”Wired, 2014

“you don't need a weatherman to know which way the wind blows”

Bob DylanNobel Prize winner, 2016

Thank you!@aspekt