Chart Your Course: Develop Adaptive Analytics Technology Responsiveness NSAA 2020 Annual Conference June 3-4 Virtual Training State Auditor’s Office of Massachusetts Co-Presenters: Tom Meier, CIO Penny Dillon, Director of Data Analytics Thursday, June 4, from 4:10 – 5:00 p.m. Eastern Time
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Chart Your Course: Develop Adaptive Analytics Technology Responsiveness
NSAA 2020 Annual Conference June 3-4 Virtual Training State Auditor’s Office of Massachusetts
Co-Presenters:Tom Meier, CIO
Penny Dillon, Director of Data AnalyticsThursday, June 4, from 4:10 – 5:00 p.m. Eastern Time
Making Government Work Better 23/21/2017
Audit Analytics Program“The price of doing the same old thing is far higher than the price of change.” Bill Clinton
“The (new structure) will allow us to create a faster and stronger multidisciplinary team, which can drive innovation and innovative culture quicker and faster.” Alastair Curtis
“Fostering a culture based on creativity and collaboration helps bring down the walls that divide people from each other within organizations. Collaboration is not just amongst and within a given team; it needs to filter through and cross teams and departments. Creativity is not relegated to the creative department; it is a requirement for all.” Cynthia Thomas
Making Government Work Better 33/21/2017
Audit Analytics Program
AUDIT
ANALYTICSDATA
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Audit Analytics Program
AUDIT
ANALYTICSDATA
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Impact on Your Audit Analytics Program
Strong technology foundation
Data and analytics maturity
Depth and breadth of analytic capabilities
New roles and responsibilities
Digital strategy
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Enable Quick Solutions
Ad hoc small scale solutions
Learning opportunities
Multidisciplinary cohort
Culture of experimentation
Fit for purpose
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Alignment with Audit Process is Key
• Planning/Audit Analytic Plan • Data sharing/Acquisition• Data Cleansing/Preparation/Normalization• Preliminary Analysis
Planning phase
• Support Procedures• Execute Analytical Procedures• Ad Hoc Analysis
Fieldwork phase
• Report Visualizations
Reporting phase
Making Government Work Better 83/21/2017
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Response to Innovation
Handle the Hype
Strategic capability Contextualize for your critical business scenarios and
outcomes Low hanging fruit/Use cases that
are not too complex (simple process, structured data)
Pilot/POC with vendor support
Scale up/mature over time
Making Government Work Better 113/21/2017
C & CCohortsChange
Summary
Audit
AnalyticsData
Supports
Alignment Innovation
THO
MA
S M
EIER • CIO and Director,
Massachusetts State Auditor’s Office
• Executive Manager for IT and Information Security for over 12 years.
• Network Architecture with IoT research and product development for 4 years.
• Member, author and editor for the Hydraulic Institute.
Adapting to Information Digitization Was about paper and scanning
> Now it’s about OCR and Meta Data Was about access to audited agency applications and
databases > Now direct connections to database tables for
analysis and complex analysis tools Was about referrals and mandated audits
> Soon to be about AI motivated prescriptive auditing
Adapting to Make Better Connections Audit Agency Data Models
› On Premises› In the Cloud› Secured Data › Paper or other Documentation
Adaptive Future Models and Processes› AI Systems› Cloud to Cloud Systems› Predictive Referrals
Data Analytics and Information Technology
Analytics teams focus on identifying the data, cleaning it and creating relationships that Auditors can use
IT creates the environment and pathways for the analytics teams to operate and deliver their value added or process methods to Auditors. IT must have resources and frameworks to support those needs.
For Information Technology to Add Value
Processes, Policies and Skills to setup and operate the enterprise systems quickly, securely and efficiently
Key Skills are › Cyber Security› Data Base Engineering› Network Management› Project Management› Software Engineering› Business Analysis› Cloud Innovation› Training and Support
Traits for the IT Technologist
People› Managers that understand the Audit Model› CISM’s for security› Technology Leads to execute
plans› Innovation and Solutions
Architects› Business Analysts› Data Analysts
Traits for the Technologist
Curiosity and a willingness to Learn Sense of Purpose, uphold standards
and a willingness to fulfill duties Willingness to take on Risk Organization in solving problems, see
issues from other’s perspective Communication skills without jargon Grounded and Realistic Optimism
Sow Your Own Talent Look in your back yard – many resources will be
undiscovered Talk to your staff and see where they have aptitude Skill-up trainable staff Re-organize those you cannot Set Aggressive but Realistic Goals Create focused policies and procedures Make your staff responsible and give them some
latitude
Attendance Check
Audit, Analytics and Technology
Data Analytics spends most of its time finding and collecting data. Now that they found it – what?› Analysis› Algorithm Development› Dialog with Data Creators, Auditor, Visualization Experts, IT
Enterprise IT spends most of its time creating and running an agile Infrastructure of Premises and Cloud resources. They create connections with people, technology and services in support for Auditing and Analytics. Service Orientation!
Audit, Analytics and Technology
What tech is needed to support the Audit› Journey Map the Analysis, Data and Results that support Audit
Goals› Audit Process, Analytics Process, IT tools and achieved goal
Agency Data
Other DataPublic Data
Documents
Various Data Sources
Focus DataAcquisition
ToolsSelection
Skilled GoalAchievement
Technology Impact› Network and Data Security› Data integrity and Governance› Network Bandwidth› Process and Policy› Cloud and Premises Technology
Architecture› Archiving and Public Information
Requests
In Support of the Audit Model
Hybrid Infrastructure on Premise
• Lots of cores• Lots of Stores• Fast Network• Limited Costs• Watchful Systems
On Premises Computing
Most Adaptive Infrastructure
• Looks like Ours – Looks Like Theirs
• Cloud To Cloud Connect
• Compute in the Cloud Return Summaries
Internet
Generalized OSA Network
ExternalData
AuditedAgencyData
The Cloud Portion
OSASystems
Agency &ExternalSystems
Power AppsQlikTableau
Adaptive Platform Strategy
Right size your Platform Technology› Cloud from Microsoft, Google or AWS› Linux and Windows› Develop in Python or C#› Low code – No Code› Mobile and Server
Know what you are getting into with proprietary platforms that don’t get along.
Adaptive Tool Selection
Use different tools when you have to› ACL vs. Teammate Analytics› Qlik vs. Power BI vs. Tableau
Best tools for analysts that are no-code or low-code Audit Report Scheduling and Creation Systems Analytics systems and templates for Auditors Training and support on line and in person Communication Platforms for Collaborating
Filter out the Hype Right size your technology solutions for the size and
complexity of your audit process. Resist the temptation to add technologies or solutions
for problems that don’t exist yet. Use common sense and all technologies to solve your
problems. Paper and pencil are also technologies –they are still good ones.
Synergy with agencies that are being audited is key. Keep a good relationship and regular contacts with key individuals.
Filter out the Hype
Communications are key to advancing and implementing good technologies.
Document and support good algorithm development with your Analytics Teams› Promote Story-Telling: Findings to lay groundwork, present
findings, link findings to data and sources and substantiate next moves.
In Conclusion
Supporting your Data Analytics teams with the right Enterprise IT summons the bright digital future that will make government better.